Beltone Hearing Aid Center

I have spoken this morning to Mr [redacted] regarding his window and screen concerns and his Revdex.com complaint I informed him that I met with the president of [redacted] Wednesday, 03/and that we are committed to doing all we can to gain his satisfaction To that end, I have told him that I will coordinate a visit with the appropriate MEI and [redacted] personnel to address the remaining problems he is experiencing, including the screens, which I confirmed we have at MEIHe appreciated my call and explained several of the issues he has experienced I apologized for the inconvenience we have caused and committed to personally remaining involved until everything is resolved Regarding the visit to his home, he expressed some concern about the temperatures early next week, but acknowledged it is going to be a little warmer the end of the week He is also open to the following week I left it with him that I would get the players lined up and call him with a proposed date/time Monday, 04/ I will inform you of the date/time of the visit and the eventual outcome

December 15, [redacted] Revdex.com Holiday Drive, Suite Pittsburgh, PA Re; ID [redacted] The [redacted] 's did buy [redacted] windows from Solarshield years agoThey did not have any warranties because they just wanted the windows to install themselves or have someone else Install themWhen Mrs [redacted] called In previously, she was correctly told that she had no warranty, When Mrs [redacted] called in on November 10,2015, she asked for a quote on the picture window glassSince we no longer sell [redacted] windows, (they are, however, still in business) our service manager, Mike M [redacted] , called [redacted] Buildlng Supply (who does sell [redacted] Windows) for a quote, The quote from ***'s was $including taxMrs [redacted] said she could get the glass from someone else for a lesser cost.Thank you,Sue G***Solarshield Home Improvement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is very unfortunate that it requires a Revdex.com complaint to resolve a requestWhile we remain satisfied with the project product, the business transaction and process remains disappointing

I am rejecting this response because:

To the Revdex.com,
New Roman", serif;"> Re: Patient Complaint regarding Hearing Aids Thank you for informing us of the complaint and giving us an opportunity to explain and hopefully resolve the situationIn order to help clear up this issue we will provide details concerning our operational procedures and then the issue in question Office Procedure - When Patients purchase Hearing Aids, they are encouraged to call ahead in order to schedule appointments with our Hearing Care Practitioners with regards Hearing Evaluations or any adjustments to their hearing instrumentsHearing Care Practitioners typically work out of or different offices and thus are not always in a set office location each dayWhen they are in an given office it is due to appointments that are scheduledPatients do not however need to set an appointment to see our Patient Care Coordinators who are in each office and are trained in Hearing Aid inspections and professional cleaning proceduresMany problems can be remedied with a cleaning or an inspection may reveal a simple solutionIf a Patient Care Coordinator notes a issue that needs the attention of the Hearing Care Practitioner, they will immediately schedule the Patient for the earliest Service opening they have available in their Schedule Books Regarding the complaint filed with the Revdex.com - Our records for Patient-X indicate she purchased Hearing Aids with wireless capabilities on Thursday July 7th, Some wireless Hearing Aids can be “paired” or “synced” with certain types & brands of Smartphones so that a phone call can be streamed through the hearing instrumentsOn Monday, October 24th 2016, Patient-X had a scheduled appointment with the Hearing Care PractitionerAn adjustment to her aids was performedRecords state that there is no indication that there were any problems with the Hearing Instruments before she left the officeOn Monday, December 12th 2016, Patient-X contacted the office by phone indicating that there seemed to be a issue with the wireless Hearing Aids syncing with her smartphoneShe stated that there seemed to be some issues with additional noises taking place during a phone call making it difficult to carry on a conversation on the phoneThe Patient Care Coordinator told her she could schedule an appointment with the Hearing Care Practitioner for Friday, December 16th as that was the earliest appointment slot availableIn the meantime since the Hearing Care Practitioner was booked with appointments for the whole day, the Patient Care Coordinator stated that Patient-X could come into the office that day (Dec.12th) and the Patient Care Coordinator could go ahead and take a look at the Hearing Instruments and Phone and see if she could ascertain the issue to perhaps remedy or identify the problemPatient-X indicated this was ok According to our records, one hour later Patient-X called the office back very upsetStating she had paid too much money not to get use out of themAgain our Patient Care Coordinator encouraged Patient-X to come into the office that afternoon so that an inspection could be done to the Aids & phoneWhen Patient-X arrived at the office, the Patient Care Coordinator did clean the Hearing Aids so as to make sure there was no moisture or wax issues affecting the operational function of the devicesA sound-check was performed on the hearing instrumentsThe hearing instruments appeared to be operating within perimetersAfter re-syncing the Hearing instruments and the phone, our Patient Care Coordinator had Patient-X put her hearing aids on and try to carry on a phone conversation with the Patient Care CoordinatorPatient-X indicated that there seemed to be a issue with the sound quality of her own voiceThe Patient Care Coordinator did briefly interrupt the Hearing Care Practitioner to get a suggestion as to the problemThe Hearing Care Practitioner provided a suggestion however the suggestion did not resolve the issue
Patient-X expressed interest in seeing the Hearing Care Practitioner that same day, unfortunately however there were no openings to accommodate such a requestThe Patient Care Coordinator stated the next available appointment opening was Friday, December 16th at 9:15amIt is at this point that Patient-X threatened to contact the Revdex.comOur Patient Care Coordinator went ahead and restated that the Hearing Care Practitioner was completely booked on that day, Monday as well as Tuesday-Thursday and scheduled Patient-X for Friday, December 16th at 9:15amThe Holiday season is a very busy time for our offices and at times it has taken weeks just to get into our offices to see the PractitionerIt was rather fortunate for Patient-X to have a opening that soonPatient-X stated before leaving, that the office would get a call from the Revdex.com before Friday We understand at times it can be frustrating if the Hearing Instruments or any accessories are not working properlyWe endeavor to resolve all issues patients are experiencing as quickly as we reasonably can with the schedule of a given weekWe certainly want Patient-X satisfied and confident in her purchaseWhich is why despite the threats toward our office staff due to understandable frustration, we still maintained the appointmentOur records indicate that on Thursday, December 15th 2016, our Patient Care Coordinator did contact the residence of Patient-X to remind her of her Friday appointmentA message was leftOn Friday, December 16th 2016, Patient-X did not show up at our offices for her scheduled 9:15am appointmentOn Monday, December 19th we received the letter of complaint from the Revdex.com We sympathize with Patient-X for the understandable frustration she may be experiencingOur Hearing Care Practitioner is working hard to accommodate as many of our 1,patients as we can before Christmas so that many of them can enjoy the sounds of friends & familyWe are certainly more than willing and in fact very much want to correct any issues Patient-X is having with her hearing instruments With Regards, Beltone - Indianapolis South

As of 12/6/we let the homeowner know that we are ordering materials to investigate where the moisture is coming from and to replace the sill under the window in his bathroomWe will be at the home the week of December 18th to complete this projectWe will cover all necessary expenses to get
this problem resolved

Initial Business Response /* (1000, 7, 2015/10/29) */
MEI apologizes to Customer for the issues which she describes in her complaintIn response, please be advised that it is never MEI's policy or intent to leave a job incompleteIn this case, the MEI service department doesn't have any record
of a call from Customer on 09/16/15, but perhaps it was missed during this very busy time of the yearIf that did, in fact, occur, MEI again, apologizes
MEI was last at Customer's home 08/24/to address a punch list of itemsOutside fixtures were not mentioned at this timeAll items on the punch list were correctedCustomer and MEI Service Technicians did a walk around inspection when the job was completed to ensure that all concerns were met
Specific to the outside fixtures, removal and replacement of outside lighting is a part of most siding jobs and is often completed by the siding crew, which was done in this caseWhen MEI was informed by Customer of her concerns regarding the work being done by a non-certified electrician (see attached hand-written note from Customer) MEI agreed to issue a credit for $MEI suggests that Customer arrange to have the fixture cited in the complaint re-installed, using the funds credited to herAfter re-installation of the fixture, MEI requests Customer inform MEI of the completion and MEI will repair any steel siding and caulking issues that may occur from the lights being installed
Initial Consumer Rebuttal /* (3000, 9, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MEI is correct with the fact the walk about inspection occurred on 8/24/I had a list and the inspector occurred with most items on it, in addition to the ones that he discovered himselfNo problems there at allHowever, the lights came up during the inspection: I had asked if he would be checking those as wellHe mentioned they were not on his list to review/inspectThen I said, "Why am I paying the $for electrical work"? Thus,this is where my note came in
At the time of the inspection, the lights appeared to be fineI am not a subject matter expert on them; however, it was not until 9/16/15, that I noticed one of them was hanging at an odd angleUpon closer inspection, just by touching the trim behind the light, it was not securely fastened to the garage as the other lights were(This one of those instances, over time, it starting to hang weird; it would have not shown up doing the inspection just by looking at it as it appears all of the lights were securely fastened.) Therefore, I called MEI that very same dayI do remember very distinctly waiting for the voice mail to kick in before I left the messageIt is not uncommon for MEI not to return their customers' calls expediouslyI have talked to the sales rep about this matterGranted, everyone knows it is a busy season, then hire seasonal administrative folks/do internships, etcHowever, having to repeatedly call them gets to be tiresomeI have been patient in waiting for different folks to call me back and when not called back in 2-days, then I called the repAt any rate, I decided to go the Revdex.com route this time because at this time (10/21), the light fixture is really ready to fall off
After spending a total of $57,between two houses ($23,on house #and $34,on house # 2) for new windows, steel siding, new roofing, fascia, and soffit, I would think they would be more than accommodating in fixing this problem for a "repeat" customerIn conclusion, I never had any issues with their work on house # and because of that, I went to them again
So, now MEI wants me to foot the bill for this problem? It clearly doesn't make sense, because of the "savings" that I made by not paying for electrical work? Really? When I asked the installer when was the electrician coming out to install the lights, he informed me he was instructed by MEI to put up the lightsReally? That is totally dishonest when MEI billed me for the electrical work in the second invoice (I was appalled) when the installer (who is not a licensed electrician) did the workAnd now MEI wants me to foot the bill to have an electrician come out? REALLY? Then they either should have done it right in the first place: the contract was written up to have an electrician come out and put up the lights; thus, MEI breached the contract by having the installer put up the lights and billed me for the "electrical work"? REALLY??
Final Business Response /* (4000, 12, 2015/11/16) */
***, Ms*** and I initially spoke Friday morning to determine how MEI could satisfy her request for the correction of the "hanging light fixture"MEI was able to accommodate her schedule Friday and have a service technician stop at her home that afternoon to re-install the light fixtureThe MEI service technician also inspected a problem she mentioned to me regarding a leaking windowThe service technician determined that the window needs a partI followed up with Ms*** after the service technician had been to her home and she is satisfied with the results of his workAt this writing, MEI is scheduled to be back to Ms***'s home Tuesday, 11/to install the window part
Ms*** and I also discussed her request for a certified electrician and she stated that she was satisfied with the condition of her lights and she does not want an electrician at this time
Ms*** and I ended our conversation amicablyI offered my apologies to Ms*** for the inconvenience caused her by MEI in addressing her concerns and she graciously acceptedPlease note that Ms*** is copied hereto
Final Consumer Response /* (2000, 14, 2015/11/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
***,
Today, November 24, 2015, a service technician came out and installed the drip cup above the half round window and did some caulkingI was not home at the time the work was done, but was left with a service tag on the front door
Since we wont' be getting any rain until next year, I will have to wait until then to ensure the water is no longer coming into the window
As far as the light fixture situation is concerned, that matter is resolvedIt is now fastened securely and I don't have to worry about it falling off!
Bob *** was gracious enough to step in and it went smoothly when he took over
I consider the complaint resolved
Thank you for your time and patience
Regards,
*** ***

September 23, 2015[redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220Re: ID#[redacted]in regards to the letter submitted 9/3/15, We did contract with [redacted]...

[redacted] and [redacted] to do an extremely difficult bathroom demolition and complete remodel. As we approached the completion, the customer, [redacted], kept putting us off for weeks to sign completion papers and financing paperwork to pay for the $24,000.00 that is owed on the job. (Original contract $28,692.00)After ignoring our phone calls, she had an attorney send us a cease work order immediately. We have retained a lawyer to collect payment.Thank you,Sue G[redacted]Solarshield Home Improvement

I have spoken this morning to Mr. [redacted] regarding his window and screen concerns and his Revdex.com complaint.  I informed him that I met with the president of [redacted] Wednesday, 03/30 and that we are committed to doing all we can to gain his satisfaction.  To that end, I have told him that I will coordinate a visit with the appropriate MEI and [redacted] personnel to address the remaining problems he is experiencing, including the screens, which I confirmed we have at MEI. He appreciated my call and explained several of the issues he has experienced.  I apologized for the inconvenience we have caused and committed to personally remaining involved until everything is resolved.  Regarding the visit to his home, he expressed some concern about the temperatures early next week, but acknowledged it is going to be a little warmer the end of the week.  He is also open to the following week.  I left it with him that I would get the players lined up and call him with a proposed date/time Monday, 04/04.   I will  inform you of the date/time of the visit and the eventual outcome.

Complaint: [redacted]
I am rejecting this response because:  The provider was under contract with Blue Cross/Blue Shield to accept the amount they paid as payment in full.  The provider is attempting to collect more that they are entitled to, in violation of their contract.  This has been explained to them in detail, but they are rejecting the explanation.  I have contacted Blue Cross/Blue Shield of TX and they will be contracting provider to explain their contractual obligation.
Regards,
[redacted]

To whom this may concern:Minnesota Exteriors never refuses lien waivers to our customers. It is our policy to require all subcontractors to sign lien waivers before the work begins. Our records indicate that lien waivers were sent out to Mr. [redacted] when he requested them. For reasons unknown,...

he never received them. We spoke to Mr. [redacted] on March 19, 2018 and sent him over the lien waivers again. He now has them in hand. -Thank you

[redacted], please see the email below from Peter [redacted] of [redacted] Windows. I requested his input to Mr. [redacted]'s complaint since he personally visited the site with [redacted] service personnel and Minnesota Exteriors, Inc. (MEI) service personnel. Mr. [redacted]'s synopsis accurately reflects the...

results of that visit.
Mr. [redacted]'s assertion that MEI sold a window brand it doesn't carry is incorrect on the surface. [redacted] personnel would not have supported MEI during this visit if it were not an approved seller of its products. As I know you are aware, MEI sells several window products; [redacted] is one of them.
During the visit, the installation was deemed to be professional and in accordance with [redacted] standards and industry practice. In fact, Mr. [redacted] stated to MEI personnel that he had no problem with the installation.
[redacted], I am at a loss in this case. MEI sold and installed the windows Mr. [redacted] selected. The windows were inspected by the manufacturer and found to be without failure and the installation is proper. He is unaccepting of the explanation offered by Mr. [redacted] and MEI service personnel that humidity in his home leads to the condensation, which is the cause of the "leaks" he cites.
I have several issues with [redacted]'s statement to the Revdex.com.
First, (2) replacement screens were ordered for replacement on Oct 23, 2015, and shipped to MEI on Nov.13, 2015. They were sent in the wrong color so they were re-ordered and were then shipped complete to MEI on January 29, 2016. (The original screens sent with the window unit had been damaged during transport.)
Next, [redacted] claims that the windows leak. [redacted]'s & MEI's contention is that there is a condensation issue unrelated to our manufacture and your installation.
Then, during our meeting at [redacted]'s home in January, 2016, there was NEVER any comment by MEI representatives or [redacted] employees that the "installation was bad". In fact, I commented that, based on the window that we were focused on, at that time, that the installation appeared to be normal and acceptable.
Finally, at NO TIME did any of [redacted]'s Service Department on hand at the site meeting, nor myself, ever say or imply that the problem's [redacted] was experiencing was the fault of MEI. All party's on hand for the on-site meeting were in full agreement that the bulk of [redacted]'s issues were indoor humidity/lifestyle related.
Please feel free to contact us if you require any additional information.

CALL OR E-MAIL W/ANY QUESTIONS.
THX!
Peter [redacted]
[redacted] Window & Door

[redacted]
To Whom...

it may concern,    This letter is in regards to complaint ID#[redacted].    Although we feel we have no wrong doing in the matter, we have taken action to resolve the situation directly with the patient.  She has been issued a refund for her hearing aids, and we have received the hearing aids back from her.     We trust the matter has now been resolved.    Sincerely,        Ronald M[redacted]    Beltone Hearing Aid Center

December 15, 2015 [redacted] Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220 Re; ID [redacted] The [redacted]'s did buy [redacted] windows from Solarshield 19 years ago. They did not have any warranties because they just wanted the windows to install themselves or have...

someone else Install them. When Mrs. [redacted] called In previously, she was correctly told that she had no warranty, When Mrs. [redacted] called in on November 10,2015, she asked for a quote on the picture window glass. Since we no longer sell [redacted] windows, (they are, however, still in business) our service manager, Mike M[redacted], called [redacted] Buildlng Supply (who does sell [redacted] Windows) for a quote, The quote from [redacted]'s was $197.37 including tax. Mrs. [redacted] said she could get the glass from someone else for a lesser cost.Thank you,Sue G[redacted]Solarshield Home Improvement

Initial Business Response /* (1000, 5, 2015/08/17) */
On, Friday, August 14, 2015, I spoke to with MEI's customer and apologized for MEI's failure to respond in a timely manner. I personally was responsible for dropping the ball in this regard and explained that to him. He graciously accepted my...

apology.
During our conversation, we agreed that there was miscommunication and misunderstanding on both of our parts pertaining to the specific LP product ordered and installed. Accepting that, we reached agreement on a settlement. MEI agreed to a one-time invoice adjustment and he agreed to accept the LP product already installed on his home.
Bob [redacted]
MEI Division Manager


Initial Consumer Rebuttal /* (2000, 7, 2015/08/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
On Friday, August 14,2015 I received a telephone call from Minnesota Exteriors. After some discussion it was apparent there was miscommunication on both sides. The manager proposed an adjustment to the job invoice if I would accept the installed siding. I thought the offer was reasonable and accepted the invoice adjustment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It is very unfortunate that it requires a Revdex.com complaint to resolve a request. While we remain satisfied with the project product, the business transaction and process remains disappointing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
when I was at the office the lady that was scheduled for an at 3:15 was not there. The practitioner would not see me he continued to have the receptionist work for ten minutes resolving nothing. If the practitioner would have looke and met with me when I arrived he could have satisfied me on trying. I have been to this office twice the first time he wasn't going to see me until I told them I was still having problems. Whatever he did to my hearing aids later iOS when my problem started. I understand it is a busy season. But the fifteen minutes the customer was late he could have at least looked at them. If Beltone doesn't care enough to help me give me my refund

We contracted this co.to install a metal roof on our home.They did so onAug.16&17 2017.On Aug. ,18 2017 ,we had rain, the rain overshooting our gutters( which are in good repair).On Mon. Aug.21 2017 we notified Solarshield and we're told we would need new gutters.( Mr. S[redacted],) I was hesitant so I was referred to salesman.He insisted we need new gutters(Dan G[redacted].) At this point I called the finance company.(Green Sky)  Aug.21&23.I was told Solarshield withdrew full payment as soon as the roor was completed.Aug. 24th called business owner(Dan G[redacted].) Not available! Left message .Call returned Aug.25th.Mr. G[redacted] still insists we need new gutters.Aug.28 co. sends their gutter man.(Nelson).He raised small section of gutter.Put hose on roof,did not help. On Sept.1st.I called the company that manufactures the metal  for roof.Spoke with representative does not recommend weather shield.Suggested trimming the roof.Said he (Mr. [redacted]) would speak to Mr. G[redacted]. Immediately received call from Mr. G[redacted] ,will not trim roof.Still insists on new gutters!Suggests we pay half at 14.00 a foot. I checked and this is more than double the cost in our area! Mr. S[redacted] walked our roof before the job was started ,l think he should have realized there might be a problem. When I spoke to salesman on Aug.22 2017,he admitted they have had this problem before.I feel they should have made us aware this could be a problem!Mr. G[redacted] is going to work up an estimate for gutters.I have NOT agreed to this action.Mr G[redacted] and his son Dan G[redacted] are very aggressive (not in a good way).Brow beating is not the way to deal with customers!

In this case we would like to have you seek that the company refund our deposit of $4,692.Thank You,

Heairng aid options were explained to patient reference type, cost, etc.  Patient chose to purchase a more expensive aid than what his insurance was going to pay.  Our agreement with BCBS states we have to offer at a discounted price of $6000.00 per set.  This was also explained to...

patient at time of purchase.  Patient understood he was responsible for the difference. Patient stated we were going to get reimbursed from BCBS $4800.00.  He proceeded to pay the $1200.00.  We were reimbursed from BCBS $3372.21.  As per the contract patient signed, it clearly states "Client accepts full responsibility for full payment of the hearing aids if the insurance carrier does not pay".