Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts They told us that it was not a contractI was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for months I would not have to pay a cancelation feeNow I come to find out that thats a lieEver since the begining all they do is liePlus they charge all kinds of fees I never heard of its a rip offWhen I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never didThere is alot more things I would like to tell you if I can talk to you on the phoneJust so you can know tomorrow we go out of town and will be back till June *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe only discrepancy with their response is regarding the routing number they had on file causing the funds to be heldThe wrong routing number was in no way a fault of my company's (as they did have our correct routing number on that date) but a fault of EVO's own data entry errorThey entered an incorrect routing number for our deposits causing them to be heldThe routing number they entered was in no way associated with our banks routing numberWe did provide EVO with the documentation to support thisIt was not until a complaint was filed with the Revdex.com that an effort was made to resolve the discrepancy with the amount of the deposit due to reject feesSincerely, [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Page 6, paragraph states I must maintain a reserve account for EVO for years after terminationThe contract goes on to say EVO may debit that account for fines fees penalties at their sole discretionI told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted [redacted] to speak about her concerns and we were able and come to an amicable solution We are issuing her a credit in the amount of $1,and she should see these funds within the next hours At this time we feel that we have done everything to resolve [redacted] ’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
In response to complaint, we have tried to contact [redacted] on 012016, 012016, and for MID [redacted] Lutheran Memorial Learning Center in regards to account closure and a refund request The closure request was sent to the sales representative and not to EVO Payments International directlyOur office did eventually receive the closure requestHowever, EVO is honoring the closure request that was initially sent in August Due to this account being open and processing in August all monthly fees billed at month end for August are valid and will not be refunded Credit was issued for September fees ($21.95), October fees ($21.95), and December fees ($227.05) totaling ($270.95) On December **, ($22.95) was credited for November fees Lutheran Memorial Learning Center is being refunded total fees in the amount of $and the account has been closedWe regret the inconvenience this caused and apologize for delay in processing the closureWe trust this resolves the complaint Sincerely Eileen M [redacted] VP Client Services EVO Payments International
In response to complaint, this has been resolved as indicated below.SincerelyEileen M***VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted] [redacted] We were able to validate a formal request for closure submitted to us on At the time the closure was not processed due to processing activity on the accountAfter an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain openWe have reached business owner [redacted] who confirmed that the account should be closedAs a resolution we will close the account and issue a check for the disputed amount of $ Ruben M [redacted] Relationship Management Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me todayI understand you have no control over the early termination fee as I was lied to by the person who signed us upI have contacted him this morning, and have yet to get a replyLooks like I'll have to file a complaint against them Sincerely, [redacted]
Upon receipt of the complaint we contacted the merchant in an effort to resolve the complaintIt was confirmed that he did not send a written request to close the account The monthly fees that had been assessed on the account were rejected by his bank and therefore never collected by us The merchant was advised at that time that his account was in default and that he is responsible for an early termination fee of $as well as an additional $that we credited to his account to cover the cost of the cancellation fee with his previous processor for a total of $ Subsequent attempts to contact the merchant to resolve the issue have been unsuccessful – numerous phone calls and voicemail messages have been made but we have received no response to date The account is now frozen pending a reply from the merchant Eileen M [redacted] VP Client Services EVO Payments International
[redacted] [redacted] [redacted] I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with your agency Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, Representative contacted [redacted] in order to resolve [redacted] ’s concerns We were able to come to an amicable resolution and we have agreed to credit [redacted] back the requested amount of $ A check will be sent to the merchant within 7-business days At this time we feel that we were able to resolve [redacted] ’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at [redacted] ext [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted] ) located at [redacted] Revdex.com notification dated Wednesday, February **, EVO Merchant Services sales office is issuing a credit for the Early Closure fees in the amount of $and the Annual Fee of $on this account This account has been closed Total fees of $collected for the Early Closure fees and Annual fee have been refunded We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused If you have questions please let me know Sincerely Eileen M [redacted] VP Client Services EVO Payments International
[redacted] *** [redacted] [redacted] I am writing in response to your review dated June *** 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact MrE [redacted] and were unable to get hold of him to discuss his concerns We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant A total of $has been ACH’ed to the merchant as of June ***, Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
[redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Representative with Moca contacted [redacted] and we determined that [redacted] changed his business structure without notifying Moca of the changes, so funds were held We have been working with [redacted] to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely the funds in question will continue to be held At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
We received the merchant cancellation on Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchantThe merchant was not billed for June processing however billed in June for May processingThe account is closed with no fees for the processing month of June Tricia B***VP OperationsEVO Payments International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the matter has been resolvedI wish I had filed months ago, maybe myself and my customers would have gotten our money back soonerI see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happenTerrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved Sincerely, [redacted]
[redacted] *I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customersUpon receipt of this complaint, PowerPay made several attempts to contact [redacted] with no response We did explain that the funds were to be held for a period of time and then a review would be done Since there was no activity on the account the review didn’t take place until just recently The funds that were on hold have been released and the merchant should see their funds within the next hours At this time PowerPay feels that we have done everything in our power to resolve [redacted] ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B***Sales Support Manager Tell us why here
[redacted] I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] and we were unable to reach her at the phone numbers provided to usBecause her bank rejected these funds, we have waived the Sept charges totaling $not the amount that she listed of $ We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
[redacted] Dear [redacted] : I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October ***, After discussing [redacted] ***’s concerns, we were able to come to an amicable agreement Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $ We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees We hope this resolves the issue Sincerely Eileen M [redacted] VP Client Services EVO Payments International
February 10, [redacted] I am writing in response to your letter dated February **, 2017, regarding the above-referenced complaint filed with your agency EVO Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, an EVO manager contacted [redacted] and we were able to come to an amicable resolution We have agreed to close the account and waive the termination fee of $ At this time we feel that we have been able to resolve this matter to the satisfaction of [redacted] and his business If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. I am exceptionally pleased with the response from EVO Payments. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved b I am not satisfied because I spoke to [redacted] and I explained to him that I was lied to ever since we opened the accounts They told us that it was not a contractI was unhappy since after the first month and I spoke to [redacted] and she had told me that if I had EVO merchant services for months I would not have to pay a cancelation feeNow I come to find out that thats a lieEver since the begining all they do is liePlus they charge all kinds of fees I never heard of its a rip offWhen I spoke to [redacted] from EVO he said he was going to see what he can do and that he would call me back but he never didThere is alot more things I would like to tell you if I can talk to you on the phoneJust so you can know tomorrow we go out of town and will be back till June *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe only discrepancy with their response is regarding the routing number they had on file causing the funds to be heldThe wrong routing number was in no way a fault of my company's (as they did have our correct routing number on that date) but a fault of EVO's own data entry errorThey entered an incorrect routing number for our deposits causing them to be heldThe routing number they entered was in no way associated with our banks routing numberWe did provide EVO with the documentation to support thisIt was not until a complaint was filed with the Revdex.com that an effort was made to resolve the discrepancy with the amount of the deposit due to reject feesSincerely, [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Page 6, paragraph states I must maintain a reserve account for EVO for years after terminationThe contract goes on to say EVO may debit that account for fines fees penalties at their sole discretionI told [redacted] I would not agree to that and included it in the letter of cancellation I sent to her by certified mail today In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] I am writing in response to your letter dated September ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay contacted [redacted] to speak about her concerns and we were able and come to an amicable solution We are issuing her a credit in the amount of $1,and she should see these funds within the next hours At this time we feel that we have done everything to resolve [redacted] ’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
In response to complaint, we have tried to contact [redacted] on 012016, 012016, and for MID [redacted] Lutheran Memorial Learning Center in regards to account closure and a refund request The closure request was sent to the sales representative and not to EVO Payments International directlyOur office did eventually receive the closure requestHowever, EVO is honoring the closure request that was initially sent in August Due to this account being open and processing in August all monthly fees billed at month end for August are valid and will not be refunded Credit was issued for September fees ($21.95), October fees ($21.95), and December fees ($227.05) totaling ($270.95) On December **, ($22.95) was credited for November fees Lutheran Memorial Learning Center is being refunded total fees in the amount of $and the account has been closedWe regret the inconvenience this caused and apologize for delay in processing the closureWe trust this resolves the complaint Sincerely Eileen M [redacted] VP Client Services EVO Payments International
In response to complaint, this has been resolved as indicated below.SincerelyEileen M***VP Client ServicesEVO Payments International Good afternoon, This is in response to complaint from : [redacted] [redacted] We were able to validate a formal request for closure submitted to us on At the time the closure was not processed due to processing activity on the accountAfter an unsuccessful attempt to reach the sales partner on the account it was implied that due to the activity the account should remain openWe have reached business owner [redacted] who confirmed that the account should be closedAs a resolution we will close the account and issue a check for the disputed amount of $ Ruben M [redacted] Relationship Management Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you Ruben for contacting me todayI understand you have no control over the early termination fee as I was lied to by the person who signed us upI have contacted him this morning, and have yet to get a replyLooks like I'll have to file a complaint against them Sincerely, [redacted]
Upon receipt of the complaint we contacted the merchant in an effort to resolve the complaintIt was confirmed that he did not send a written request to close the account The monthly fees that had been assessed on the account were rejected by his bank and therefore never collected by us The merchant was advised at that time that his account was in default and that he is responsible for an early termination fee of $as well as an additional $that we credited to his account to cover the cost of the cancellation fee with his previous processor for a total of $ Subsequent attempts to contact the merchant to resolve the issue have been unsuccessful – numerous phone calls and voicemail messages have been made but we have received no response to date The account is now frozen pending a reply from the merchant Eileen M [redacted] VP Client Services EVO Payments International
[redacted] [redacted] [redacted] I am writing in response to your letter dated June ***, 2017, regarding the above-referenced complaint filed with your agency Snap takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, Representative contacted [redacted] in order to resolve [redacted] ’s concerns We were able to come to an amicable resolution and we have agreed to credit [redacted] back the requested amount of $ A check will be sent to the merchant within 7-business days At this time we feel that we were able to resolve [redacted] ’s concerns to her satisfaction If you have any additional questions, please do not hesitate to contact me at [redacted] ext [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
This is in response to complaint from ATLANTIS INDUSTRIES LLC (MID [redacted] ) located at [redacted] Revdex.com notification dated Wednesday, February **, EVO Merchant Services sales office is issuing a credit for the Early Closure fees in the amount of $and the Annual Fee of $on this account This account has been closed Total fees of $collected for the Early Closure fees and Annual fee have been refunded We hope that this resolves all concerns and we apologize for any inconveniences that this may have caused If you have questions please let me know Sincerely Eileen M [redacted] VP Client Services EVO Payments International
[redacted] *** [redacted] [redacted] I am writing in response to your review dated June *** 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, both a Supervisor and Manager from Encore made multiple attempts to contact MrE [redacted] and were unable to get hold of him to discuss his concerns We did verify that the funds that were transferred from one account to take care of any deficient funds on the merchant’s old account have been credited back to the merchant A total of $has been ACH’ed to the merchant as of June ***, Since we have been unable to discuss any kind of resolution with the merchant, we feel that at this time we have done everything we can to resolve this to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
[redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] I am writing in response to your letter dated May ***, 2017, regarding the above-referenced complaint filed with your agency Moca Payment Systems (“Moca”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Representative with Moca contacted [redacted] and we determined that [redacted] changed his business structure without notifying Moca of the changes, so funds were held We have been working with [redacted] to open a new account with the proper information that is needed and he has been unable to send us the documentation that we required to open up the new account Until we receive either the proper documentation or a signed cancellation letter with his intent to cancel the account completely the funds in question will continue to be held At this time, we feel that Moca has done everything in our power to resolve this issue to the best of our abilities We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
We received the merchant cancellation on Due to merchant processing in May the account was slated to close in June to allow the May statement to cycle and bill the merchantThe merchant was not billed for June processing however billed in June for May processingThe account is closed with no fees for the processing month of June Tricia B***VP OperationsEVO Payments International
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the matter has been resolvedI wish I had filed months ago, maybe myself and my customers would have gotten our money back soonerI see they made it out to be my fault, upon going over their reviews (most of which are BAD) I am not the only client that had problems with double charges, many had the same happenTerrible company, I wish all those who are still with them much luck! May you never have a problem, because it will take it forever to get resolved Sincerely, [redacted]
[redacted] *I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customersUpon receipt of this complaint, PowerPay made several attempts to contact [redacted] with no response We did explain that the funds were to be held for a period of time and then a review would be done Since there was no activity on the account the review didn’t take place until just recently The funds that were on hold have been released and the merchant should see their funds within the next hours At this time PowerPay feels that we have done everything in our power to resolve [redacted] ***’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B***Sales Support Manager Tell us why here
[redacted] I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay made several attempts to contact [redacted] and we were unable to reach her at the phone numbers provided to usBecause her bank rejected these funds, we have waived the Sept charges totaling $not the amount that she listed of $ We feel that at this time, PowerPay has done everything in its power to resolve this to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
[redacted] Dear [redacted] : I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers On October ***, 2012, we have record of [redacted] executing a merchant agreement with Encore and acknowledging the terms of the agreement Upon receipt of this complaint, a Manager from Encore contacted [redacted] and confirmed that he did receive a copy of the terms and conditions when he signed the contract on October ***, After discussing [redacted] ***’s concerns, we were able to come to an amicable agreement Once Encore has received a signed letter of intent to cancel, we will terminate the contract and waive the termination fee of $ We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer serviceAt this time we feel as though we have resolved this issue to the merchant’s satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Although we dispute the allegations outlined in the merchants response, in an effort the resolve this complaint, we are closing the account and will not assess the additional fees We hope this resolves the issue Sincerely Eileen M [redacted] VP Client Services EVO Payments International
February 10, [redacted] I am writing in response to your letter dated February **, 2017, regarding the above-referenced complaint filed with your agency EVO Payment Systems takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon receipt of this complaint, an EVO manager contacted [redacted] and we were able to come to an amicable resolution We have agreed to close the account and waive the termination fee of $ At this time we feel that we have been able to resolve this matter to the satisfaction of [redacted] and his business If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. I am exceptionally pleased with the response from EVO Payments. Sincerely, [redacted]