Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Please see below response to complaint.SincerelyEileen M***VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $was issued to the merchants bank account on October *This was a billing error and was corrected and credited once it was brought to our attention The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint SincerelyJulie O'C***
[redacted] I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run transactions back to the original card holders credit cardsThere was a total of $12,returned back to the credit cards that were in question At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Sales Support Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please withdraw my complaintThis issue has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers Upon receipt of this complaint, an EVO representative contacted [redacted] and was able to verify their concerns and find a resolution We were able to verify that EVO had already issued a credit for two of the transactions totaling $but was not paid for an [redacted] transaction because of a system migration with EVO’s systems We are issuing them a credit in the amount of $ At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing The Agreement between EVO and [redacted] came into effect on February [redacted] (the date of their first transaction) The merchant cancelled on September [redacted] The Agreement had already renewed for a year term on February [redacted] per Item of the Terms and Conditions The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $if the contract was cancelled before February [redacted] because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $early termination fee or for it to be prorated We shall be contacting the merchant to let them know of our decision on this Julie O' [redacted] P-###-###-#### EVO Payments International
[redacted] *** [redacted] [redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Manager with Momentum contacted [redacted] and we were able to find an amicable resolution [redacted] and Momentum was able to come to an agreement to credit back months of monthly charges and also the cancellation fee that was charged to [redacted] *** The total amount of funds being credited to [redacted] is being sent in the form of a check in the amount of $ At this time, we feel that Momentum has been able to come to a satisfactory resolution with [redacted] *** We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
We have refunded the account in full $as the March fees were rejected back to usWe apologize for the inconvenienceThe account was opened and approved for an online websiteIf the merchant feels this was a case of identity theft we do recommend contacting our loss prevention department to file a “Identity theft” AffidavitLoss Prevention may be contacted at ###-###-####Please know the account is closed with no further billingTricia B [redacted] Vice President Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have attached the document from my credit union in response to the "attempted" deposits from evoAmerica First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt) Sincerely, [redacted]
*** [redacted] [redacted] I am writing in response to your review dated August ***, 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted [redacted] *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit [redacted] back the July End of month fees totaling $She has confirmed that she has received the funds and we are now working on closing down the account Encore has agreed to waive the termination fee of $ We feel that at this time Encore has been able to resolve everything to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
This is in response to [redacted] *** ( [redacted] Revdex.com complaint notification The account was opened the merchant requested the account to be canceled.We have issued a credit of $for the early closure fee billed to satisfy the customer complaint since the that [redacted] ***requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely [redacted] [redacted]
[redacted] I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customersUpon receipt of this complaint, PowerPay contacted [redacted] to speak about his concerns and we were able to come to an amicable resolution We have agreed to reimburse the $termination fee and also a $Reject feeAt this time we feel that we have done everything to resolve [redacted] ’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B***Sales Support Manager
This is in response to complaint referenced above We have informed [redacted] [redacted] his account has been closed as of The November fees for $are valid billed fees The fees of $billed for the month of December were to be credited back to his account, however [redacted] informed us that his bank reversed the ACH debit of $and the funds are back in his account Per our conversation with [redacted] he is satisfied with this resolution We trust this resolves this issue Sincerely Eileen M [redacted]
[redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay spoke with [redacted] ***’s assistant [redacted] and we were informed that the Routing # that we had on file was the cause of funds being held The Routing number was corrected on March ***, and the funds that were on hold have been released to the merchant’s correct bank account We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $At this time we feel that we have been able to come to a satisfactory resolution with [redacted] *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Good afternoon [redacted] ,I appreciate your prompt attention with regards this matterAs I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no availAs of today's date, I have not received any contact from EVO Canada since May ***As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate moveEVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.comThe amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on continents would seem to be a drop in the bucketI am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faithWhile I have only had direct dealings with their [redacted] subsidiary, they have been abysmalI would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standardThank you in advance for your prompt attention to this matter, and I await your next communicationI have attached a copy of a brief summary of this issue for [redacted] ***'s perusalSincerely yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: That is a very nice and flowery responseThe fact remains that EVO continues to hold my funds regardless of the information I send themI have sent them the documents they require and they continue to add more while dwindling my funds awayThere is no one person that I can deal with in their organizationPlus I get redirected every time I contact themI most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again [redacted] ***
Brian DDelaney D/B/A: Visiting [redacted] (Merchant ID # [redacted] ) I am writing in response to your letter dated October ***, 2017, regarding the above-referenced review that was filed with your agency After reviewing this account and speaking with [redacted] , we were able to come to an amicable resolution and move forward with issuing [redacted] a credit in the amount of $4, As soon as he contacts us back with banking information, we will move forward with issuing the credit At this time we feel as though we were able to resolve this issue per the merchant’s request If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Please see below response to complaint.SincerelyEileen M***VP Client ServicesEVO Payments International In response to the complaint, a credit for the full amount of $was issued to the merchants bank account on October *This was a billing error and was corrected and credited once it was brought to our attention The merchant confirmed by telephone that the credit was received.We trust this resolves the complaint SincerelyJulie O'C***
[redacted] I am writing in response to your letter dated January ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay look into the matter and contacted [redacted] We were able to determine that we needed to re-run transactions back to the original card holders credit cardsThere was a total of $12,returned back to the credit cards that were in question At this time we feel that we have been able to resolve the merchants concerns to the best of our abilities after speaking with [redacted] If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Sales Support Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Please withdraw my complaintThis issue has been resolved Sincerely, [redacted]
[redacted] [redacted] [redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency Evo Platinum Services Group (EPSG) takes pride in providing excellent customer service and we always work to resolve the concerns of our customers Upon receipt of this complaint, an EVO representative contacted [redacted] and was able to verify their concerns and find a resolution We were able to verify that EVO had already issued a credit for two of the transactions totaling $but was not paid for an [redacted] transaction because of a system migration with EVO’s systems We are issuing them a credit in the amount of $ At this time we feel as though we have resolved this issue to the best of our ability If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Upon review, it was determined that the account was closed in accordance with the Terms and Conditions of the Agreement that the merchant signed for and were in effect at the time of signing The Agreement between EVO and [redacted] came into effect on February [redacted] (the date of their first transaction) The merchant cancelled on September [redacted] The Agreement had already renewed for a year term on February [redacted] per Item of the Terms and Conditions The fact that the merchant was unaware that the contract rolled over at the end of the three year term and would be charged a flat early termination fee of $if the contract was cancelled before February [redacted] because they did not refer back to the signed paperwork does not, in our opinion, constitute or justify a credit for the $early termination fee or for it to be prorated We shall be contacting the merchant to let them know of our decision on this Julie O' [redacted] P-###-###-#### EVO Payments International
[redacted] *** [redacted] [redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency Momentum Payment Systems (“Momentum”) takes pride in providing excellent customer service and we always work to resolve any concerns of our customers Upon notification of this complaint, a Manager with Momentum contacted [redacted] and we were able to find an amicable resolution [redacted] and Momentum was able to come to an agreement to credit back months of monthly charges and also the cancellation fee that was charged to [redacted] *** The total amount of funds being credited to [redacted] is being sent in the form of a check in the amount of $ At this time, we feel that Momentum has been able to come to a satisfactory resolution with [redacted] *** We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Ext # [redacted] Sincerely, Kathy B [redacted] Sales Support Manager
We have refunded the account in full $as the March fees were rejected back to usWe apologize for the inconvenienceThe account was opened and approved for an online websiteIf the merchant feels this was a case of identity theft we do recommend contacting our loss prevention department to file a “Identity theft” AffidavitLoss Prevention may be contacted at ###-###-####Please know the account is closed with no further billingTricia B [redacted] Vice President Operations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have attached the document from my credit union in response to the "attempted" deposits from evoAmerica First Credit Union is an honest financial institution and assured me the tracing numbers were no where to be found (they would have seen them if evo truly made that attempt) Sincerely, [redacted]
*** [redacted] [redacted] I am writing in response to your review dated August ***, 2017, regarding the above-referenced Customer Review filed with your agencyEncore Payment Systems (“Encore”) takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, a Manager from Encore contacted [redacted] *** and we were able to discuss their concerns and come to an amicable resolutionWe agreed to credit [redacted] back the July End of month fees totaling $She has confirmed that she has received the funds and we are now working on closing down the account Encore has agreed to waive the termination fee of $ We feel that at this time Encore has been able to resolve everything to the merchants satisfaction We appreciate all that the Revdex.com strives to achieve and are committed to providing excellent customer service If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
This is in response to [redacted] *** ( [redacted] Revdex.com complaint notification The account was opened the merchant requested the account to be canceled.We have issued a credit of $for the early closure fee billed to satisfy the customer complaint since the that [redacted] ***requested cancellation of their contractaccount was requested to be closed within three business days of signing the contract.We apologize for inconvenience and trust this resolves the complaint.Sincerely [redacted] [redacted]
[redacted] I am writing in response to your letter dated October ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customersUpon receipt of this complaint, PowerPay contacted [redacted] to speak about his concerns and we were able to come to an amicable resolution We have agreed to reimburse the $termination fee and also a $Reject feeAt this time we feel that we have done everything to resolve [redacted] ’s concerns to his satisfaction If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B***Sales Support Manager
This is in response to complaint referenced above We have informed [redacted] [redacted] his account has been closed as of The November fees for $are valid billed fees The fees of $billed for the month of December were to be credited back to his account, however [redacted] informed us that his bank reversed the ACH debit of $and the funds are back in his account Per our conversation with [redacted] he is satisfied with this resolution We trust this resolves this issue Sincerely Eileen M [redacted]
[redacted] I am writing in response to your letter dated April ***, 2017, regarding the above-referenced complaint filed with your agency PowerPay takes pride in working to resolve any concerns of our customers Upon receipt of this complaint, PowerPay spoke with [redacted] ***’s assistant [redacted] and we were informed that the Routing # that we had on file was the cause of funds being held The Routing number was corrected on March ***, and the funds that were on hold have been released to the merchant’s correct bank account We are also crediting her back the amount of the Reject fees that were charged to them in the amount of $At this time we feel that we have been able to come to a satisfactory resolution with [redacted] *** If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager
Good afternoon [redacted] ,I appreciate your prompt attention with regards this matterAs I have made clear in my initial complaint, I have spent the better part of ten months attempting redress dealing directly with EVO Canada to no availAs of today's date, I have not received any contact from EVO Canada since May ***As there is no Revdex.com operating in Quebec, and the provincial authorities have made it clear that they are unable to assist in any way, I felt that contacting you was the next appropriate moveEVO International prominently and openly displays EVO Canada as being the [redacted] branch of their company on their own website (viewable here: [redacted] and as such I feel that their so called sterling reputation with the Revdex.com is solely due to the less than reputable practices of EVO Canada being outside the direct purview of the Revdex.comThe amount of money which was promised to us, in writing no less, is a mere $2745.60, which for an international corporation operating on continents would seem to be a drop in the bucketI am aghast at the amount of time and obfuscation which EVO has shown in regards refunding our money, and I have little faith in their willingness to operate in good faithWhile I have only had direct dealings with their [redacted] subsidiary, they have been abysmalI would humbly suggest that, if EVO International prides its reputation as much as [redacted] indicates they do, they may wish to ensure that those companies with which they share a name operate at the same standardThank you in advance for your prompt attention to this matter, and I await your next communicationI have attached a copy of a brief summary of this issue for [redacted] ***'s perusalSincerely yours, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: That is a very nice and flowery responseThe fact remains that EVO continues to hold my funds regardless of the information I send themI have sent them the documents they require and they continue to add more while dwindling my funds awayThere is no one person that I can deal with in their organizationPlus I get redirected every time I contact themI most definitely get the feeling that EVO is pulling my strings so that they can slap the fine print of their contract to me to lock me into their contract unwillingly yet again [redacted] ***
Brian DDelaney D/B/A: Visiting [redacted] (Merchant ID # [redacted] ) I am writing in response to your letter dated October ***, 2017, regarding the above-referenced review that was filed with your agency After reviewing this account and speaking with [redacted] , we were able to come to an amicable resolution and move forward with issuing [redacted] a credit in the amount of $4, As soon as he contacts us back with banking information, we will move forward with issuing the credit At this time we feel as though we were able to resolve this issue per the merchant’s request If you have any additional questions, please do not hesitate to contact me at ###-###-#### Sincerely, Kathy B [redacted] Sales Support Manager