Beneficial Mortgage of SC

Dear [redacted] ,Thank you for your email? ? As we stand behind the authenticity and quality of each item sold at [redacted] , we frequently review our inventory and customer history.As outlined in our Terms and Conditions agreed to at the time of purchase:YNAP reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We certainly apologize about any inconvenience caused.Thank you, [redacted] ? ? ? ? ? ?

Thank you for your feedback [redacted] ? We are truly sorry to hear your concerns.As indicated previously, this information is displayed on [redacted] Legal area? We want to make sure that this information is not again missed and have listed it below? It can be found under General Terms and Conditions of Sale:These General Terms and Conditions of Sale govern the sale of merchandise by YNAP Corporation ("YOOX USA" or "we") to you through the US section of [redacted] (the "US Site")The US Site is available only for purchases within the United StatesYour use of the US Site to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.ORDERSAll orders are subject to written acceptance by YOOX USAAll orders will be confirmed by YOOX USA, in writing, by e-mailMerchandise displayed on the US Site may be out-of-stock or discontinued.YOOX reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.Thank you, [redacted] Customer Care

Dear [redacted] ,Thank you for your email to [redacted] .We truly apologize about any inconvenience you have experienced? Please note, that we have our systems have remained independent and no customer impact has been caused? Can you please provide order numbers and the email address that were related to a Moneyoox account? ? We do not show a history under your name or email address and cannot locate previous orders under these credentials? Since our database is still in tact, we will need more information regarding your claims of available funds in Moneyoox? We look forward to your reply.Best, [redacted] Customer care

Revdex.com: THANK YOU VERY MUCH! I REALLY APPRECIATE YOUR HELP!!!I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Dear ***,Thank you for your email regarding? [redacted] ? We are truly sorry to learn of the inconvenience caused and although we stand behind the authenticity of our products sold, we typically cannot verify the actual care of any items in question? The clarification sent previously was solely based on experience with this fabric and was not specific to your item purchased? Your return was solely refused as we are only able to accept items that are in new and unworn condition.Since we are unable to offer you any additional compensation in the form of a store credit and issues like this are typically resolved differently? We have provided a full refund for both items as an exception and? hope that this experience in no way deters your faith in us and look forward to assisting you again.Best regards,Yoox Customer Care team?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I think [redacted] received my order, should be responsible for the security will express parcel delivery, rather than looking for all kinds of excuses to avoid responsibility, is responsibility to UPS at the beginning, is now pushing the shipping address, I am not satisfied with the result, parcel lost loss should not be borne by the customer, I really didn't receive the parcel, I hope to get a refund or resend.? ? Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? This policy they are stating I cannot see it in writing on the website Can you please show me where this is written on the website because I read through everything there and I did not see it? ? Clearly it is not visible to buyersOn your website the items have very little description and the size fluctuate between brands and also the same brandMany of the items do not even look the same as the picturesMaybe if you took more time in the descriptions and took better photos of the products and measurements this wouldn't be an issue ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] :Thank you for your email? As previous communication advised, we are unable to accept orders from any information matching your profile for Privacy reasonsOur records indicate that this is the 2nd return that shows switched itemsBased on your history, we have taken precautions and have documented the item shipped to you and the item returned, as shown in the photos above? Please note that we also show altered tags, which violates our return policy.We truly apologize about any inconvenience causedBest regards, [redacted] ? ? ?

Dear [redacted] :? Thank you for your email? First we will like to advise that we will be more than happy to refund your shipping charge as a one time courtesy? The agent replying to your email, however, correctly advised you; as our records indicated that we offered Free Standard Shipping on order over $between the dates of February [redacted] , 2016.Keep in mind that our sites also display your full order amount before completing an order? If for any reason, you dispute the amount, please contact our customer service team before submitting your order.If there are any additional questions, please do not hesitate to contact us? Best regards,yoox.comCustomer Care Team?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The seller should never ask the customer send the copy of credit card via e-mailIt is not securedAnd they are not yet explaining why they need further informationI need a clear explanation why I need to send them further financial information although so called "online SSL" payment was once confirmedMy credit card is totally fineI use it all of the time at everywhere everydayI am assuming their saying "SSL" in their website is misleading and actually they just collect customer's credit card information via website and then use keypad to charge manuallyThat is why they need the copyif so, they could have told me, I wouldn't have been upset, but could have paid over the phoneI can feel dishonesty and not sincere? customer service from the company at allThe manager told me on the phone that I can reply to the e-mail and ask why I need to send the further information to the companySo I did that twice, but the company completely ignored my inquiryRevdex.com should vigorously? crackdown and teach those businesses to protect the consumers.? ? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hi ***We are sorry that you could not take advantage of this promotion and we will gladly offer you a 20% price adjustment on your order [redacted] ? Please note however, that because we offer items at an already high discount rate and offer periodical sales, we are typically unable to offer Price adjustmentsWe are sorry for any inconvenience and remain at your service should you require further assistance? Thank you, Customer Care [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Thank you for your letter regarding complaint ID [redacted] .? We resolved this matter with the customer on [redacted] January

Dear **,We thank you again for your reply and kindly ask that you refer to your Financial Institution if you disagree with the outcome of your request.? As we have shipped the order to the location you instructed, we again cannot proceed with a refund.? If your Financial Institution cannot assist, we kindly refer you to your local police department.Thank you for your time.Best, [redacted] Customer Care

Dear [redacted] ,Thank you for your email.? We are showing that your case has been resolved through the appropriate channels.? We thank you for your patience and kindly ask that you contact us directly if you face any additional issues.Best regards, [redacted] Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? ? Again, it is not additionalI provided the same information onlineAnd international Consumer Protection and Enforcement Network and [redacted] both tell consumers that do not send credit card information by email and instruct online businesses not to require the consumers to send such formIf you would like to keep violating and keep this unsafe practice, I will make further action as you are one of the possible fraud online business providers that don't care about consumers financial safetyI'm a banker so I'm doing such compliances on a daily basisThe banks never ask customers to send credit card information via email.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] ,Thank you for your email. After reviewing your inquiry, we will be happy to make a ONE TIME exception Keep in mind that Moneyoox is refunded immediately and can be used for future purchases as outlined in our terms and conditions agreed by you at the time of purchase.Note that the agents also correctly advised that we are unable to remove this option once selected Due to technical restrictions once your return is received, it will still be refunded via Moneyoox You will then need to contact us after the credit is issued and provide us with a [redacted] account, so we can alternatively issue a refund from the Moneyoox balance.We certainly hope that you can adhere to this solution as unfortunately, there are no other optionsPlease contact us directly through our Customer care form so we can further assist you.Best regards, [redacted] Customer Care

Hi ***,Please note as per your email proof of this documentation was still outside of our generous return policy In your mail you also replied to an automatic confirmation email regarding your return as opposed to contacting our Customer Care team directly As an exception please proceed with sending the return and we will make the appropriate notes Note however, that this item must be returned at your expense with all labels attached The return must be received within business days, or a return to sender will be initiated.We thank you for your time and again for your understanding.Best regards,yoox.com Customer Care

Dear ***:We truly apologize about the delayed reply.Unfortunately, we are unable to reconsider our position regarding this matter as you agreed to our terms and conditions, at the time of purchase. ORDERSAll orders are subject to written acceptance by YOOX USAAll orders will be confirmed by
YOOX USA, in writing, by e-mailMerchandise displayed on the US Site may be out-of-stock or discontinued.YOOX reserves the right to refuse returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We are sorry again, that we could not adhere to your request and certainly appreciate your feedback regarding yoox.com. Best regards,yoox.comCustomer Care

Dear ***:Thank you very much for your contact.A review of your history shows that we are aware of your claim regarding missing items in your return As we have had a previous "possible fraud" incident where barcodes were switched on a previous return, we flagged your account to ensure that
all outgoing and incoming orders followed our quality guidelines.When your final return was received, our Warehouse compared the items you outlined in the return form and compared them to the items actually received They were not able to reconcile these items and we are unfortunately unable to refund you for items not received In this case, we then advise that you contact your bank directly to file any disputes regarding this transaction. Best regards,***Customer Care team