Beneficial Mortgage of SC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for your reply.We certainly apologize about the delay. Our records indicates that you provided us with your personal email for use to refund your account balance. We show that these funds were remitted to you on October ***. Please kindly contact ***.com if they have not been received.yoox.com Customer Care

Dear ***,Thank you again for your email We kindly ask that you refer to our prior communication sent on September **, 2015, as we unable to make changes to our decision at this time.As we aim to provide and exceed the level of service that you’ve come to expectWe frequently review our inventory and procedures as we stand behind the authenticity and quality of each item sold.Unfortunately the item returned to us does not match the item that was shippedEach item is individually inspected at the time your order is placed and in this case, the item received shows altered tags and stickersWe do ask that if you chose to continue to contest our findings, that you contact your bank directly to proceed with any further disputes.We thank you again for your time.Best,Maison Margiela e-boutique

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issue with this bag is a quality
issue that could not have been detected within a year of purchase. The
extreme discoloration of the leather over time is not something I could have
identified or known until it appeared. Chloe markets its leather goods as
investment pieces meant to last for a lifetime. In fact, their own
website indicates their bags get more beautiful with age. In my case that
has not been true. Chloe should stand by the quality of their products
and provide repair or remuneration for defects that become apparent over
time. The discoloration of all of the patent leather accents on this bag
are not the result of wear, they are the result of quality defects and poor
materials, and I'm not satisfied with their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you again for your reply.We are sorry to hear that our previous email did not meet your expectations.In this event, we have attached photos of the items shipped and items received. Please note that the tags have been altered and the product does not once again, match the item
shipped. We truly apologize again, that we will not be able alter our previous decision and will unfortunately, not be able to issue a refund at this time.Best,Margiela Customer Care team

Revdex.com:At this time, I have not been contacted by Chloe, Incspecifically regarding complaint ID ***.Sincerely,
*** ***

We show that the below issue has been resolved:We are contacting your regarding the delivery of your order ***. We have requested that you be issued a full refund to the payment method you used to pay. We are sorry for the inconvenience and remain at your service should you need
further assistance.Kind regards,Customer Care***

Hi ***,Thank you for your email and please accept our apologies for the late reply.Our records indicates that a refund for your lost parcel was issued on October **, 2017. Please keep in mind that when purchasing on yoox.com and sites powered by YNAP, missing packages are typically
investigated with the courier and we must await the couriers decision, which typically takes 8-business days.We certainly thank you for your patience during this time and hope that this does not affect your faith in us.Best regards,yoox.com Customer Care

Hi ***, Thank you for the information. As previously described your feedback will be addressed to the appropriate team. Best and thank you again,*** customer care team

Hi ***,Thank you for your email.We are sorry to hear of your displeasure with our decision Note that *** offers a Warranty as a courtesy as we are not the manufacturer of the items sold It is also at our discretion to honor a refund, however, this is percentage based as items
can also become damage by Use or Natural wear and tear Please note that our Terms and Conditions of Use indicates that you agree to use our site and agree to said terms and conditions.We remain at your assistance and kindly ask that you reply to the original communication with a PayPal email address indicating that you agree to receive a credit Thank you,*** Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will never shop at Yoox again anyways so I do not know why there is constant repetition of that as it was clear the first timeCompanies that hide policies and sell damaged, old, and samples not for sale clothing will never get another penny from meTransparency is a true value in the United States and the fact that you take advantage of customers and hide things is testament to the new light I see this company inI suggest you let your customers know about your shady practices and poor customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***:As we have been in contact with you via phone, email and Revdex.com complaints We again ask that you direct your complaints to our Customer Service team, so a full record of your complaints and replies can be managed.Should you have any questions, please do not hesitate to contact us
directly.Best,yoox.com Customer Care

Dear ***,Thank you for your email As we stand behind the authenticity and quality of each item sold at ***, we frequently review our inventory and customer history.As outlined in our Terms and Conditions agreed to at the time of purchase:YNAP reserves the right to refuse
returns of any merchandise or any future orders when a customer has carried out an excessive number of returns beginning from the date of the first return.We certainly apologize about any inconvenience caused.Thank you,*** *** ***

Dear ***,Thank you for your email to ***.We truly apologize about any inconvenience you have experienced Please note, that we have our systems have remained independent and no customer impact has been caused Can you please provide order numbers and the email address that were
related to a Moneyoox account? We do not show a history under your name or email address and cannot locate previous orders under these credentials Since our database is still in tact, we will need more information regarding your claims of available funds in Moneyoox We look forward to your reply.Best,*** Customer care

Dear ***,Thank you for your email regarding *** We are truly sorry to learn of the inconvenience caused and although we stand behind the authenticity of our products sold, we typically cannot verify the actual care of any items in question The clarification sent
previously was solely based on experience with this fabric and was not specific to your item purchased Your return was solely refused as we are only able to accept items that are in new and unworn condition.Since we are unable to offer you any additional compensation in the form of a store credit and issues like this are typically resolved differently We have provided a full refund for both items as an exception and hope that this experience in no way deters your faith in us and look forward to assisting you again.Best regards,Yoox Customer Care team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The attached image is a screenshot of the follemail sent on 5/*. The two web form requests (on 4/** and 5/*) for a return shipping label did not trigger any email or confirmation to me. However, I see that *** uses *** Analytics on their websiteSince I was logged in while requesting a return label, the *** Analytics logs/reporting will confirm that the requests were submitted
Sincerely,
*** ***

My desire outcome of my complaint are to have the merchant me a full refund without delays, I want the merchant to train their employees to provide correct information and not to use stall tactics and the merchant should have a better way to tract and send orders to customersMy order was placed on
12/**, nearly a month and there is still no refund or replacement items sent while merchant investigate with *** to the missing package. As a customer I should be able to receive my order or issue a credit to my credit cardOtherwise, this is scam that merchant is conducting

Dear Revdex.com, A *** investigation was opened in regards to the claim of non-receipt for order *** and *** on 7/** to which *** requests business days to conduct the proper metrics before claiming a loss or a fault of deliveryWe apologize that *** *** expectations have not been
met and the order has been credited in full and will show on her next billing statement Thank you

Revdex.com:
THANK YOU VERY MUCH! I REALLY APPRECIATE YOUR HELP!!!I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear [redacted]:? Please firstly accept our deepest apologies regarding this issue? Our escalation team is currently handling this matter and have been trying to contact you via the telephone number you provided above? We kindly ask that you contact us at your earliest convenience so the
issue can be immediately resolved? The telephone number is ###-###-#### and operating hours are 9am-11pm EST.Thank you again,Bestyoox.comCustomer Care