Benjamin Franklin Plumbing

Review: The plumbing work the business performed caused further damage to my home and the work they did was done poorly. The bill for the work was more then double what I was quoted before the work began. The plumber did not inform me at each task that I was incurring additional charges even after he caused additional leaks and damage to my home. I'm now going to need to pay someone else to come make additional repairs and correct what work they did.Desired Settlement: I would like my bill to have a cost anaylsis be done on it. They are charging me $229.00 to replace a $4.98 tank gasket. I realize there is a mark up and a fee for the plumber to install (10 minutes) but my bill has several charges that are completely outrageous. In addition I want to know whether a plumber can charge additional fees to repair issues he causes while performing the task you gave permission to do.

Benjamin Franklin is a great company to work with and I have had great experience with them. They are honest, friendly, and want to make sure that they do the job right. Thank you so much!

We love this company. The techs are very knowledgeable, clean cut and very nice. We would recommend this company. We have been with them for several years. Thank you. Maureen Byrd

Outstanding, quick, and courteous service! Mark was very professional and offered a few advice tips which were very helpful. I will call on this business again when I need plumbing service because they earned my repeat business! Thanks Mark! :-)

Paige was very courteous on the phone and understood my problem. I was scheduled the same day.

Mark was great, fixed the problem, and went beyond to replace some bolts and did some caulking.

Thanks Mark and Benjamin Franklin Plumbing

John was great--he even fixed another outdoor faucet with no charge.

I've called Benjamin Franklin Plumbing in the past and they are always professional. I would not call anyone else v

Great service as always

The plumber that came out explained everything and helped straighten out a contract problem. He fixed everything that I had called to have doe.

They stand behind their products and their service. They also have a culture of excellent customer service. Richard took the time to explain things and answer questions. The integrity of this company really shines through.

Appreciated that they made good on a promise.

We had the technician Andrew from Ben Franklin come and replace our water heater that was leaking... He did a fabulous job! I was very pleased with his work! He was very knowledgeable about everything he was doing and taught me a lot along the way. He was very clean while working and with the clean-up! He definitely went above and beyond the call of duty! That really impressed me.... I definitely recommend Ben Franklin for your plumbing needs and make sure you request Andrew for the work!

We've continued to use Benjamin Franklin over the years based on their level of customer service. They do treat their customers as being their top priority. The other day their technician Craig did an excellent job by taking the time needed to determine the issue I called them about was related to my AC.

I have been using Benjamin Franklin Plumbing for many years and have always been extremely satisfied and impressed with the service, professionalism, and knowledge of the plumbers. I recently purchased a tankless water heater and had other plumbing work done. I have always received great service from BFP, however Andrew was outstanding and exceeded my expectations: he is extremely knowledgeable and has excellent work ethic, he patiently helped me make an informed decision and he went above and beyond in quality of workmanship and service. I recommend Andrew and BFP to anyone who cares to receive exceptional service and quality workmanship.

Quick service, fair pricing. Never had a problem with them, and will continue to use them when needed.

BF has always been exceptional when called upon and this was no exception. There office staff is friendly and efficient and let's me know when the technician is ready to come to my home.
The tech, Andrew C is knowledgeable, thorough and helpful when answering questions. He does not push for extra services but alerts me to information about the services he can offer. He alerts me to possible problems and offers solutions.
This company is well represented by their people.

Work was performed satisfactorly - professional and courteous - great attitude

The most professional service I have worked with. I totally trust this company

They are always great and friendly. From the phone staff to the service pros.

My thanks to Mike and Michael for fast and expert service.

It's always a pleasure doing buisiness with Ben Franklin. They take care of all my plumbing needs.