We have verified with the collection agency that the debt was not reported to any of the credit bureaus We have advised the collection agency to put a day hold on the account as of 1/8/ The patient should contact their insurance company in the next 2-weeks to get an update on status of the appeal
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management 5CrlCCon behalf of [redacted] ***As suchI am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings:The patient's chcck for 596,had a different account number written on it so the payment was applied to another account for the same patient.We have refunded the patient $on 7/8/1G.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satistactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me If the check does not arrive in weeks, I will file another complaint.Regards, [redacted] ***
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:We have updated the patient's primary insurance on all open charges[redacted] The patient is not responsible for any balance due at this time.As a result of these findings, we have taken the following corrective actions;We have cancelled the account with the collection agency.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called [redacted] BC at 1:05pm CST today and spoke with Cynthia Jand she said they have not received ANYTHING from Radiology Assocof NTexas correcting the diagnosis Regards, [redacted]
The balance of $was adjusted on 5/26/ There is a zero balance on the patient's account We apologize for any inconvenience this may have caused the patient
I am trying to resolve this complaint, however I need to get more information on this This is address to ezmedinfo.com Our billing office bills for many clients so was hoping you could get name of billing company from complaint I do not see it anywhere listed Thank you, Renee Renee [redacted] Billing Manager 702-990-P 702-606-M 877-509-F [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] ***As suchI am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the ptint's reüiint has resulted in these findings:There is no balance due for the charges the patient had performed on 11/11/14.The correct insurance information was updated on the account.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @'zotecpartners.cornRenee A [redacted] ManagerZotec Partners
Revdex.com N Delaware Street #Indianapolis, IN Fax (317) 488- R E: [redacted] Case ID# [redacted] Dear Revdex.com: Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners,lC provides medical billing management services on behalf of Imaging Consultants of EssexAs such, I am responding to your inquiry on their behalf, It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex, Our review of the patient's account has resulted in these findings; The $charge has been adjusted and there is no balance due on the patient's account We apologize for the inconvenience this has caused Mirella Rodriguez, At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] Ma nager Zotec Partners NMeridian Street, Ste Carmel, IN
There is a $balance due on account and a $statement was sent to the patient on 7/18/None of the charges were sent to collections We apologize for any inconvenience this may have caused the patient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] *** Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalf If is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] Our review of the patient's account has resulted in these findings:-We have emailed a copy of the credit card refund receipt to the patient on 4/6/and left a voice message for the patient as well.We apologize for the inconvenience this has caused [redacted] *** At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by email at ra [redacted] @zotecpartners.comRenee A [redacted] Manager
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:A refund in the amount of $was sent to the patient on 9/8/16,A refund in the amount of $is being sent to the patient on 9/16/16.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersN, Meridian Street Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Zotec did overnight a refund check, but it was made in the wrong amount The amount that I overpaid them was $80.25, and they sent a check for $ I would like an additional check sent for the remaining $that they owe me While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them I called Zotec in the morning yesterday and made them aware of the situation The manager stated that she would talk to the refund department and get back to me I would like this handled in a timely manner Regards, [redacted] ***
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Radiology and Imaging ConsultantsAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology and Imaging Consultants.Our review of the patient's account has resulted in these findings:The patient was billed in error for services on 11/06/As a result of these findings, we have taken the following corrective actions:We have removed the charges for the date of service 11/06/from the patient's account.The account has been removed from the collection agency.A cancellation letter is being sent to the patient.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved It in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The response from Zotec Partners is just standard operating procedure for these types of companiesAll public relations and no attempt will ever be made by the company to improve the time it takes for them to issue refunds when the patient has paid more of the bill then required However, they will proceed aggressively to collect money that is due I suggest they try practicing the same policy for both types of customers People who owe money should be expected to pay timely and people who have a refund due should receive it in a timely manner Over weeks waiting for a refund is not timely at all Regards, [redacted] ***
We have verified with the collection agency that the debt was not reported to any of the credit bureaus We have advised the collection agency to put a day hold on the account as of 1/8/ The patient should contact their insurance company in the next 2-weeks to get an update on status of the appeal
This was cancelled from agency on 5/5/and patient was contacted with update on the same day
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management 5CrlCCon behalf of [redacted] ***As suchI am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings:The patient's chcck for 596,had a different account number written on it so the payment was applied to another account for the same patient.We have refunded the patient $on 7/8/1G.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satistactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me If the check does not arrive in weeks, I will file another complaint.Regards, [redacted] ***
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:We have updated the patient's primary insurance on all open charges[redacted] The patient is not responsible for any balance due at this time.As a result of these findings, we have taken the following corrective actions;We have cancelled the account with the collection agency.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I called [redacted] BC at 1:05pm CST today and spoke with Cynthia Jand she said they have not received ANYTHING from Radiology Assocof NTexas correcting the diagnosis Regards, [redacted]
The balance of $was adjusted on 5/26/ There is a zero balance on the patient's account We apologize for any inconvenience this may have caused the patient
I am trying to resolve this complaint, however I need to get more information on this This is address to ezmedinfo.com Our billing office bills for many clients so was hoping you could get name of billing company from complaint I do not see it anywhere listed Thank you, Renee Renee [redacted] Billing Manager 702-990-P 702-606-M 877-509-F [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] ***As suchI am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the ptint's reüiint has resulted in these findings:There is no balance due for the charges the patient had performed on 11/11/14.The correct insurance information was updated on the account.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @'zotecpartners.cornRenee A [redacted] ManagerZotec Partners
A refund is being sent on 07/20/and a manager has called [redacted] with the update We apologize for any inconvenience this has caused
Revdex.com N Delaware Street #Indianapolis, IN Fax (317) 488- R E: [redacted] Case ID# [redacted] Dear Revdex.com: Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners,lC provides medical billing management services on behalf of Imaging Consultants of EssexAs such, I am responding to your inquiry on their behalf, It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex, Our review of the patient's account has resulted in these findings; The $charge has been adjusted and there is no balance due on the patient's account We apologize for the inconvenience this has caused Mirella Rodriguez, At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.com Renee A [redacted] Ma nager Zotec Partners NMeridian Street, Ste Carmel, IN
There is a $balance due on account and a $statement was sent to the patient on 7/18/None of the charges were sent to collections We apologize for any inconvenience this may have caused the patient
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] *** Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalf If is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] Our review of the patient's account has resulted in these findings:-We have emailed a copy of the credit card refund receipt to the patient on 4/6/and left a voice message for the patient as well.We apologize for the inconvenience this has caused [redacted] *** At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by email at ra [redacted] @zotecpartners.comRenee A [redacted] Manager
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:A refund in the amount of $was sent to the patient on 9/8/16,A refund in the amount of $is being sent to the patient on 9/16/16.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersN, Meridian Street Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Zotec did overnight a refund check, but it was made in the wrong amount The amount that I overpaid them was $80.25, and they sent a check for $ I would like an additional check sent for the remaining $that they owe me While it's not a large amount, I don't see any reason that they shouldn't have to reimburse me for the full amount I paid them I called Zotec in the morning yesterday and made them aware of the situation The manager stated that she would talk to the refund department and get back to me I would like this handled in a timely manner Regards, [redacted] ***
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Radiology and Imaging ConsultantsAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Radiology and Imaging Consultants.Our review of the patient's account has resulted in these findings:The patient was billed in error for services on 11/06/As a result of these findings, we have taken the following corrective actions:We have removed the charges for the date of service 11/06/from the patient's account.The account has been removed from the collection agency.A cancellation letter is being sent to the patient.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved It in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me The response from Zotec Partners is just standard operating procedure for these types of companiesAll public relations and no attempt will ever be made by the company to improve the time it takes for them to issue refunds when the patient has paid more of the bill then required However, they will proceed aggressively to collect money that is due I suggest they try practicing the same policy for both types of customers People who owe money should be expected to pay timely and people who have a refund due should receive it in a timely manner Over weeks waiting for a refund is not timely at all Regards, [redacted] ***
We have sent the patient a zero balance statement for their records showing there is no balance due for charges on 12/11/and 04/25/
This debt was cancelled at the collection agency on 6/13/