Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] [redacted] provides medical billing management services on behalf [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings:Two statements were sent to the patient on 03/31/and 05/25/Neither statement was sent back by Post Office for bad address.An automated call was received by the patient on 05/16/Our business hours are am-pm, Monday through FridayWe have customer service agents available to answer calls during these times.On 05/17/16, we verified an address for the patient was correct and sent another statement on 05/17/16.As a result of these findings, we have taken the following corrective actions: We have sent an additional statement to the patient on 06/08/16.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at r [redacted] @ [redacted] .comRenee A [redacted] Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by Jackie last week and was assured that my complaint was being resolved As of today, Feb 12th my insurance company has not received any information from Radiology Assocof NTexas correcting this claim Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:We have verified the patient paid $to the collection agency.A refund of $will be sent to the patient on 08/28/17.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
We have no record of the patient communicating with the billing office to update office will worker's comp information We have now received information and have submitted claim We apologize for any inconvenience this may have caused the patient
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was given this exact information each of the last four times that the company made this errorClearly, their processes are not being changed in a satisfactory manner to prevent these issuesI appreciate the Revdex.com investigation and am in no way unhappy with Revdex.com, but this is the same lame excuse that the company continues to use and their actual performance does not improve Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] [redacted] provides medical billing management services on behalf [redacted] ***As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] ***.Our review of the patient's account has resulted in these findings:Two statements were sent to the patient on 03/31/and 05/25/Neither statement was sent back by Post Office for bad address.An automated call was received by the patient on 05/16/Our business hours are am-pm, Monday through FridayWe have customer service agents available to answer calls during these times.On 05/17/16, we verified an address for the patient was correct and sent another statement on 05/17/16.As a result of these findings, we have taken the following corrective actions: We have sent an additional statement to the patient on 06/08/16.We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at r [redacted] @ [redacted] .comRenee A [redacted] Manager [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was contacted by Jackie last week and was assured that my complaint was being resolved As of today, Feb 12th my insurance company has not received any information from Radiology Assocof NTexas correcting this claim Regards, [redacted]
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] ***Zotec Partners, LLC provides medical billing management services on behalf of [redacted] As such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of [redacted] .Our review of the patient's account has resulted in these findings:We have verified the patient paid $to the collection agency.A refund of $will be sent to the patient on 08/28/17.We apologize for the inconvenience this has caused [redacted] ***At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at ra [redacted] @zotecpartners.comRenee A [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN
We have no record of the patient communicating with the billing office to update office will worker's comp information We have now received information and have submitted claim We apologize for any inconvenience this may have caused the patient
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was given this exact information each of the last four times that the company made this errorClearly, their processes are not being changed in a satisfactory manner to prevent these issuesI appreciate the Revdex.com investigation and am in no way unhappy with Revdex.com, but this is the same lame excuse that the company continues to use and their actual performance does not improve Regards, [redacted]
We have refunded the patient's credit card $on 3/3/ We apologize for any inconvenience this has caused the patient