Beretta U.S.A Corporation

I purchased a new M9A3 in 11/2020. Noticed defects, called Beretta customer support a few days after purchase and received a RMA. I mailed it to Beretta, they acknowledged receipt and the defects and was waiting on parts. Beretta received the pistol at the end of 11/2020 and still won't fix it and return it. HORRID CUSTOMER SERVICE. I'm gonna file a small claims court complaint and I bet I get a default judgement as I doubt they will show up for the hearing. Classic Italian customer service!

Complete failure of customer service
"Bought a black OEM forend for my 1301 shotgun in 5/21. It broke on first outing. Sent it in for replacement per website directions. It was received. Heard nothing for a month. Called Beretta. They said on back order. Called back in 6/21 for update, still on back order. Called back in July told them to cancel the replacement forend as I would use my green OEM forend and to refund me my purchase price. They said they would send it to a "manager" who would contact me, no one did. Called back in 8/21explained the whole thing again and they said a lot of their people were out sick and working from home, but they would have "Sarah" in sales call me back in 10 min. No one called. Called back 4 days later and they said Sarah would call me back. No one called. I called back on 9/2 and spoke with "Robert" who said he was sending it through for a refund and confirmed the invoice # and part #. I asked for an email confirmation that they are refunding my money and he said they would send it. After 3 days, no email, no call, no nothing. Now it is 9/11 and still no contact whatsoever from Beretta! I love my 1301 shotgun but Beretta USA customer service is the worst I've ever experienced.

New competition shotgun that broke after 300rds. Called for warranty replacement of part but they can’t seem to get it in the mail. I have called 5 times to check the status and get a different answer each time. Left 2 messages with someone supposedly in charge of service with no return call. I have zero confidence after talking with the customer service reps that the part has been properly queued up to ship out at any time. The reps I spoke to were completely ambivalent about the issue after I pointed out the problems getting the part replaced. For a premium priced product, I have found this whole experience to be completely unacceptable. I regret the purchase and even if I ever get the part, I have zero confidence in Beretta’s ability to properly support this product on a go forward basis.

Contacted the company over 6 months ago about a pin that was sliding out of the upper slide on a ***. Company offered to send me a warranty part and never has. I have since called, emailed and written a letter to them with no response. It is a simple pin. Company has not responded to my email or letter

I ordered a holster and two 17 round, 9mm magazines for a full size ***. I received in the mail a holster, and one magazine. No way to email them to resolve the issue, and I have to call them before I wake up most days due to the time zone difference.

Brand new Beretta pistol, rear sight fell off during the first mag. Reached out to Beretta on 3 occasions to get a replacement for poor fitment/craftsmanship. Received two canned responses back and now they've gone dark. Yet I'm still stuck with a broken $900 pistol.

I recently bought a brand new Beretta *** performance handgun and when I received it it had a defect on the finish, this is a very expensive firearm from their premium line of handguns, a 1500.00 dollar firearm,I contacted them and they told me to ship the pistol to their facility to have it inspected, I did just that and even paid 70 dollars to over night it to them.After waiting a week I called them and was told that it wasn't even in their system yet and was given their website address so I could check on the status of the repair, A day later it showed up in their system so I waited a couple more days after not hearing from them to check on the status..I was then told that it would be 4 weeks before they would even look at it,and then another six weeks before it would be repaired, I complained but reluctantly accepted and went about my life, fast forward over a month later, the status has not changed and no one has contacted me, to add insult to injury I just on their website and found out that they shut all gunsmithing operations down until further notice, understandably I admit because of this virus.My problem is I never got an email or phone call once from them to give me any options, I spent a lot of money with this company and don't know anything about whats happening, 4 weeks to look at a defective product,and this is before any repair mind you is bad customer service in anyone's book, it is completely unacceptable as far as i'm concerned.They sell a premium product but have no mechanisms in place to satisfy customer concerns or repairs, its a 3rd rate operation for a premium price..92 All of this happened far before this virus outbreak, I send it back in late February, they had weeks to take a look at it, but didn't.

I purchased a shotgun back in December of 2018. It broke the first time it was used. Beretta sent me a makeshift repair part while we were supposed to be waiting for the correct part to come in. I called again 6 months later in June of 2019. They said the same thing.

It has been 14 months total now. They have never contacted me. Or sent the proper part. They are still marketing and selling the exact same shotgun I purchased in the exact same color. Meaning they have access to the correct part but they are choosing not to honor the warranty they are selling the product with. If they are still importing the shotgun. They should have imported repair parts.

I am no longer interested in receiving the correct part. They had 14 months. I’m no longer interested in owning any of their products whatsoever. I need a refund.

Their customer service is horrible. Long holds on the phone and nobody seems to have any documentation or clue of what is going on.

I signed up about 8 years ago to be notified by text when a specific product from *** was in stock. For the last 5 years I have received text advertisements whining at 8:30 am EST. I have replied STOP, Emailed customer support, talked to a representative, and tried ignoring these adverts, without success. I have also tried blocking the number from letting my phone receive the messages... But they only send MORE advertisements from different numbers.

I feel like this is a relentless harassment and invasion of my privacy.

It is impossible to get anyone from Beretta on the phone.

The customer service is virtually non existent, they wont even take a serious complaint. I called HR in MD proper, and still got more of, "its not us, it's you" schtick.
Well, beretta, you no longer have my business or my recommendation, and slander isnt slander if its the truth, and this is a further record of that truth.

This company needs to stop sending unwanted junk mail communications and advertisements to my home. I did NOT give my personal information to then nor did I sign up to receive ANYTHING to my home. I first went to their website to have them remove my address from their system entirely, but evidently they have no contact link—not that I saw anyway.

Rebate Scam. Beretta has a rebate for a free magazine going this year on their *** rifle. They tell you you will get a code in up to six weeks. I filled mine out in April....received nothing. When you submit the rebate you get an email with the name and email of Phillip J to contact if there are issues. Over the past 15 days I've sent Phillip 3 emails and 4 voicemails with zero response. When you call Beretta Customer service they have no way of helping you. Customer service sent me to the Estore. The Estore then sent me back to Phillip. So ridiculous and dishonest that a company of this size can't help with a simple rebate. They won't even communicate or get back to me. Sad.

I made a purchase with Beretta online store and started to receive unsolicited mail from the NRA. I called and spoke with customer service and asked for a list of organizations that my information was shared with and I was told that they did not have that information. I also asked to be connected to a supervisor and was told they would not connect me to a manager and would not give me a contact number to a manager.

Sent off for a Mail in Rebate. I never received the rebate. I contacted the company many times and was told to wait or contact the card processing company. After waiting almost a year I was finally told the card had expired and could not be re-issued. The card processing company claims it was mailed but never activated and the money on the card went back to the company and that I needed to contact them...

I purchased an item from Beretta that was advertised to have a $75 rebate with it on 3/24/18. All you had to do was complete a form and submit the form with the sales receipt. I did that within time and received an email on 4/7/18 that my information had been received and will be processed. The beginning of August, I realize that I had not heard anything nor received my rebate from Beretta. Due to work it takes me a couple of weeks to notify Beretta to find out what is going on. I called and spoke to someone named Wendy in customer service. She said my rebate was denied due to having sent a handwritten receipt. This is the only receipt I was given and it has all the necessary information on it along with the company name, item description and serial number signed by the salesman. She gave me an email to a department to reconsider the rebate denial. I emailed on 8/24/18 asking for my rebate to be reconsidered. AS of 9/5/18 I had not gotten a response. I emailed again asking someone to respond to me. They responded saying the rebate period ended in May and they could not reconsider. I then responded on 9/6/18 asking for someone else contact information that could help me. I have not received a response. Honestly, I feel like they advertised this rebate, waited for the rebate period to end, denied the rebate and then waited to see if you noticed. If you did notice then they could say the rebate period ended so sorry. Their customer service is horrible.

I purchased a Beretta A400 Extreme from a local Cabelas. I am an avid waterfowl hunter and chose Beretta because they advertise this to be the premier waterfowl gun on the market. Brand new out of the box I have had nothing but issues with the gun. I have shipped the gun back for warranty service 3 separate times and the issue has yet to be fixed. Beretta's customer service is almost non existent, and when I did speak with someone after waiting 45 minutes on hold they argued with me about the reliability of their product. I'm stuck with a $1700 gun that does not function, because I won't *** the problem off on someone else by selling it. If only Beretta had the integrity that I do they would replace of refund my purchase.

Went to point blank gun store bought wife and mom a gun. Was told I will get a $50 mail in rebate do with I should get back $100 I got emails and pictures saying 6-8 weeks. It has almost 12 weeks and still haven’t received my rebates. I don’t know if it’s a scam or not.

I purchased an *** rifle in 2015. The rifle was taken to the range and found to cause dangerous malfunctions using some ammunition (specifically, the use of any kind of Open Tip Match bullet resulted in severe bullet setback, which can result in an explosion and injury to the shooter and bystanders)

Further, the rifle's accuracy was extremely poor with all ammunition, typically from 5-7" extreme spread at 100 yards. The typical for rifles of this caliber with the ammunition types used is from 2-4" at 100 yards.

In 2016 I contacted Beretta USA, informed them of my issues, and received a return authorization for a warranty evaluation.

I received the rifle back that same year and was informed that the rifle met their specifications and that no repair or replacement would be offered. I was also charged a $70 fee. Further, the rifle's backup iron sights were not returned with it and all inquiries directed to them about it were met with silence.

Two *** target printouts were included with the rifle which indicated one five-shot group each: five shots with *** and five shots with 55gr *** V-max. The *** was 3" at 100 yards, the *** was 3.2". The issue here is that *** is not capable of consistently printing smaller than 4" groups in any firearm because of poor quality. The *** ammunition is know to group better than 1" at 100 yards. Furthermore, Beretta's internal standard, according to Beretta employees, is a 4" group at 100 yards using military ball ammo. Neither ammo type indicated in Beretta's test targets is military ball ammunition.

I spoke with head of gunsmithing, Mr. Rick G. and expressed my dissatisfaction. He said he wanted the rifle back again. I indicated I didn't trust them and wanted a simple exchange. He refused, became belligerent, and attempted to intimidate me by suggesting some sort of impropriety on my part in that it had taken me over a year to contact them. I asked to speak to his boss. He said he was a high as it went. He thereafter hung up on me.

In their efforts to sell more guns they offered a $50.00 rebate on Thanksgiving and Black Friday. Don't count on getting this rebate quickly or if at all. After 3 months they still can give you no answer on when the rebate will be sent.
Their customer service is worse than bad and the company they use for the rebates should be terminated.

I returned an item to Beretta for a refund, because they do not offer an exchange option. My refund has yet to be issued, and there has also been no corespondence from the company. I have called twice, only to be met without cooperation. I was sold an unacceptable product that I deemed defective as it was manufactured almost three years ago.