Hello, We have been trying to reach Mr [redacted] for several days We have been missing each other by phone but will continue to try to get in contact with him
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like to reject the business response, as it does not address my concerns, and simply uses the excuse of "the manager was new"Their practices and untruths effect my credit reports, and directly contradict what I was told when I asked multiple times at the dealershipThe original complaint t number I have is [redacted] Regards, [redacted]
Hello Mr***, We apologize that you are not satisfied with the undercoating On the last attempt, we had people review the undercoating and are unsure where/what is missed While we are unsure where it is missing, we do want you to be a satisfied customer We will refund the $and you should see the check in the next days
Hello Mr [redacted] , I just left you a message on the phone number provided We would like to discuss how we can address your concerns I do see you have spent $in repairs with us over the past year Please reach out to me at your earliest convenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello Ms [redacted] ,We appreciate you reaching out to us regarding your concerns We do apologize for the differing stories regarding your water pump We do understand your concerns and would like to show you what we found on your vehicle We have attached a photo of the leak which you will notice is not a minor leak Would there be a convenient time for you to bring the vehicle in so we could point out the concern and come up with a solution for the repair?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Hello Ms. [redacted],We apologize that you are not satisfied with the figure we have offered to buy your vehicle for. Toyota recently announced that they will be discontinuing the [redacted] and this as impacted the value of the vehicle. I am not sure how many payments you have left on your...
lease, but you also could make the remaining payments and potentially turn in the vehicle early. I realize that you did not purchase the vehicle through us and may recommend that you speak with the dealer you bought it from. They can give a second opinion and may or may not be willing to pay more for the car. The other option would be to hold on and finish out the lease and then you could simply turn in the vehicle. The final option would be that you could sell your vehicle on your own. Hopefully one of these options will work out well for you.
Hello Mr. [redacted], Thank you for bringing this to my attention. We do apologize for submitting your credit to lenders without discussing this with you. I will meet with the manager and salesperson to eliminate this from happening again. The manager is unfortunately new and this is a...
training opportunity for him. We appreciate your business and again apologize for the misunderstanding and for submitting your credit to several lenders.
Hello Mr. [redacted], I just left you a message on the phone number provided. We would like to discuss how we can address your concerns. I do see you have spent $1280 in repairs with us over the past year. Please reach out to me at your earliest convenience.
Hello, We have been trying to reach Mr. [redacted] for several days. We have been missing each other by phone but will continue to try to get in contact with him.
Hello [redacted],We apologize for the delayed parts for your recall. We also apologize for the confusion on the exhaust system. We realize it may be difficult when one service facility recommends something and another denies it. In speaking with you yesterday, we had agreed to...
have the [redacted]inspector come to our facility to review the concerns on your exhaust. This would be a 3rd party who should definitely put your mind at ease on if the repairs are needed or not. Please let us know when a good time would be for you to have this completed and we will have this arranged. Also, we have attached a photo of the area of concern. You will see the hole in the exhaust that is the concern.Sincerely,[redacted]
Hello Mr. [redacted],Thank you for taking the time to share your experience. We do apologize for your frustration. Unfortunately, we do not loan money at the dealership so we attempt to provide the best financing terms possible through shopping different banks. Under new regulations,...
the lenders are required to send these notices if they cannot provide the terms we were looking for. For example, if we asked the lender to provide 2.9% financing and they can only provide 3.9, the letter will be generated from them. The terms of the loan that you agreed to are the terms of the loan with the lender. We also apologize for your experience with our finance manager. We have met with him regarding your experience and have taken action to ensure that all of our guests are treated with friendliness and respect. We appreciate you bringing this to our attention so we can avoid this from happening to anyone else. You also mentioned your credit score dropping. My guess is that you are looking at a different bureau from the one we looked at here. We would be happy to run it again here with you to show the actual difference now vs. your initial purchase date. Please keep in mind that taking on additional debt can impact your credit score.
We again apologize that you are not happy with what we feel your vehicle is worth. Fortunately, you do not have to sell us your vehicle if you feel the value is too low. We do want you to be happy, and would encourage you to reach out to the dealer who sold you the vehicle for an additional quote on buying back your car. We would be interested in purchasing your car from you for $22,500 currently. We will honor this for the next 7 days if you choose to sell it to us.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have a signed and binding contract for 24.000 that is what I will take, guess next step is to call my congress man, and also make a call to Chanel 2 news to let them know how Berlin City Toyota treats there customers.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I would like to reject the business response, as it does not address my concerns, and simply uses the excuse of "the manager was new". Their practices and untruths effect my credit reports, and directly contradict what I was told when I asked multiple times at the dealership. The original complaint t number I have is [redacted]. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] [redacted]
Hello, We have been trying to reach Mr [redacted] for several days We have been missing each other by phone but will continue to try to get in contact with him
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I would like to reject the business response, as it does not address my concerns, and simply uses the excuse of "the manager was new"Their practices and untruths effect my credit reports, and directly contradict what I was told when I asked multiple times at the dealershipThe original complaint t number I have is [redacted] Regards, [redacted]
Hello Mr***, We apologize that you are not satisfied with the undercoating On the last attempt, we had people review the undercoating and are unsure where/what is missed While we are unsure where it is missing, we do want you to be a satisfied customer We will refund the $and you should see the check in the next days
We are waiting on a return call from the [redacted] to discuss her experience and windshield
Hello Mr [redacted] , I just left you a message on the phone number provided We would like to discuss how we can address your concerns I do see you have spent $in repairs with us over the past year Please reach out to me at your earliest convenience
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Hello Ms [redacted] ,We appreciate you reaching out to us regarding your concerns We do apologize for the differing stories regarding your water pump We do understand your concerns and would like to show you what we found on your vehicle We have attached a photo of the leak which you will notice is not a minor leak Would there be a convenient time for you to bring the vehicle in so we could point out the concern and come up with a solution for the repair?
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Hello Ms. [redacted],We apologize that you are not satisfied with the figure we have offered to buy your vehicle for. Toyota recently announced that they will be discontinuing the [redacted] and this as impacted the value of the vehicle. I am not sure how many payments you have left on your...
lease, but you also could make the remaining payments and potentially turn in the vehicle early. I realize that you did not purchase the vehicle through us and may recommend that you speak with the dealer you bought it from. They can give a second opinion and may or may not be willing to pay more for the car. The other option would be to hold on and finish out the lease and then you could simply turn in the vehicle. The final option would be that you could sell your vehicle on your own. Hopefully one of these options will work out well for you.
Hello Mr. [redacted], Thank you for bringing this to my attention. We do apologize for submitting your credit to lenders without discussing this with you. I will meet with the manager and salesperson to eliminate this from happening again. The manager is unfortunately new and this is a...
training opportunity for him. We appreciate your business and again apologize for the misunderstanding and for submitting your credit to several lenders.
Hello Mr. [redacted], I just left you a message on the phone number provided. We would like to discuss how we can address your concerns. I do see you have spent $1280 in repairs with us over the past year. Please reach out to me at your earliest convenience.
Hello, We have been trying to reach Mr. [redacted] for several days. We have been missing each other by phone but will continue to try to get in contact with him.
We are waiting on a return call from the [redacted] to discuss her experience and windshield.
Hello [redacted],We apologize for the delayed parts for your recall. We also apologize for the confusion on the exhaust system. We realize it may be difficult when one service facility recommends something and another denies it. In speaking with you yesterday, we had agreed to...
have the [redacted]inspector come to our facility to review the concerns on your exhaust. This would be a 3rd party who should definitely put your mind at ease on if the repairs are needed or not. Please let us know when a good time would be for you to have this completed and we will have this arranged. Also, we have attached a photo of the area of concern. You will see the hole in the exhaust that is the concern.Sincerely,[redacted]
Hello Mr. [redacted],Thank you for taking the time to share your experience. We do apologize for your frustration. Unfortunately, we do not loan money at the dealership so we attempt to provide the best financing terms possible through shopping different banks. Under new regulations,...
the lenders are required to send these notices if they cannot provide the terms we were looking for. For example, if we asked the lender to provide 2.9% financing and they can only provide 3.9, the letter will be generated from them. The terms of the loan that you agreed to are the terms of the loan with the lender. We also apologize for your experience with our finance manager. We have met with him regarding your experience and have taken action to ensure that all of our guests are treated with friendliness and respect. We appreciate you bringing this to our attention so we can avoid this from happening to anyone else. You also mentioned your credit score dropping. My guess is that you are looking at a different bureau from the one we looked at here. We would be happy to run it again here with you to show the actual difference now vs. your initial purchase date. Please keep in mind that taking on additional debt can impact your credit score.
We again apologize that you are not happy with what we feel your vehicle is worth. Fortunately, you do not have to sell us your vehicle if you feel the value is too low. We do want you to be happy, and would encourage you to reach out to the dealer who sold you the vehicle for an additional quote on buying back your car. We would be interested in purchasing your car from you for $22,500 currently. We will honor this for the next 7 days if you choose to sell it to us.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have a signed and binding contract for 24.000 that is what I will take, guess next step is to call my congress man, and also make a call to Chanel 2 news to let them know how Berlin City Toyota treats there customers.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I would like to reject the business response, as it does not address my concerns, and simply uses the excuse of "the manager was new". Their practices and untruths effect my credit reports, and directly contradict what I was told when I asked multiple times at the dealership. The original complaint t number I have is [redacted]. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted] [redacted]