Berman Subaru of Chicago

Jessica *** was very helpful and provided great customer service and made me feel appreciated and taken care of.

Great job as always! Jessica is great!! My car runs great every time I leave this place . Def wil always come back.

I had to come in to mid city (where I bought my 2017 *** premium) to have an inspection done under my car after hitting a large piece of metal in the middle of a busy Chicago street that was unavoidable and rather flat and hiddem. It lodged itself up under the right rear passenger side tire and was dragging as I drove. I had to stop look at the damage, realizing that to my eye at the time the damage was minimal I was able to get the car to a less crowded area in an alley period at that time and I sound lady and asked me if I was okay I said no not really I have something underneath my right tire she said I'll go get my buddy you work security he'll come help between the two of us we were able to get the car jacked up, and doing so this relieved the pressure of the metal piece and I was able to use a windshield scraper that I had in the truck to kick the piece of metal loose very easily. Immediately I got in touch with Angel who who is in customer service at Mid City Subaru he assured me that everything will be okay to come in and we will look at it and see what's going on. Unfortunately there was some damage to a rubber piece that attaches to the suspension and it was leaking a thick lubricant. I was then told that this would have to be replaced and then we went over the costs of everything getting it done. Angel was nothing more than an angel! He was patient with me and got the job done and to me that is five star service it was clear to me that he really liked his job he valued my time it was professional from start to finish.

My wife and I wanted to purchase a 2019 Crosstrek and were given a price quote by Chris, a Sales Consultant. When it came to negotiate the final sales price, there were several options given to us, which we declined. One other option "City of Chicago package" was added on without the ability to decline it. The package consists of wheel locks, door edge guards, and paint sealant. The price was $1,296.00. This package had already been installed on the vehicle. We were told that this was the dealership's practice on all vehicles they sell. This package was never disclosed on any documentation prior to finalizing the deal. Because this package was already installed, it cannot be removed from the vehicle. We argued that we felt "blindsided" by this added cost, that was not shown anywhere including vehicles on display in the showroom. After mentioning that this is a "deal breaker," $400 was subtracted, so we would not cancel the deal. It is obvious that Berman's Subaru does this to all customers. If you complained enough, you will pay somewhat less but they are still making a huge profit from this package. To make matters worse, business manager, ZIAD *** was very rude to us by telling us his previous experiences with customers. His story took place 10 years ago with a customer who used a social security card that belonged to a deceased person. Upon running this customer's credit, *** found that this social security number belonged to a deceased person and not the customer purchasing the vehicle. Instead of notifying authorities of this identity theft, the choice was made to sell the car to his female companion and not to the person committing the fraud. My wife and I questioned ***'s ethics about choosing not to immediately report this to the police and stop this fraud from reoccurring elsewhere. His answer was the dealership was not in business to arrest people and he did not want to lose his job. Identity theft has occurred in our family multiple times. My wife tried to explain this and show how upsetting this situation is to us, instead he finished his story and began to tell another one. He finally saw how visibly upset my wife was and asked, "Are you okay, ma'am?" My wife said, "No, I'm not okay." He continued to tell a second story. *** has no morals or ethics and his customer service skills are terrible. Under duress, we completed the necessary paperwork, *** showed us the door and NEVER said, "Thank you for your business."
Chris the Sales Consultant did a great job and was only doing what he was trained to do. We fault MANAGEMENT for not being transparent and upfront with all charges. The major problem is *** Altamimi's ethics and his conscience to make a sale instead of doing the right thing. Chances are if he was put in a similar situation today, he would do the exact same thing again. Due to our experience today, we cannot recommend this dealership.

I have a 2017 Subaru Forester that I bought at this dealership. I brought it in on July 7th for an oil change service. During the time I was there, the service advisor told me that my cabin filter and air filter needed to be changed. He showed me the page that is entitled "Original Customer Requests," which shows that the service inspection recommends that they are replaced.
Nowhere on this document does it say how much the service is! I told him yes, I would like them changed and I expected him to come back with pricing, which he did not. About 10 minutes later, he tells me my car is finished and much to my surprise, the service was $171.50.
I questioned him on why it was so much and why I was getting charged for labor, but more importantly, why didn't they tell me how much it was? He said that the prices were on the board. I was also reading the Chicago City ordinance on the wall that says that customers must receive written estimates for repair work. Mr. was not helpful in this situation and he basically just wanted me to leave. He knew I was dissatisfied and didn't address it. I left because I figured I would take it up with the service manager.
I left a message for the service manager on Saturday, Tuesday and an email on Wednesday and I have received NO RESPONSE to any of my messages.
My receipt from the dealership says "100% customer satisfaction" is our #1 goal," yet no one will return my messages.
I also called some oil service businesses and the Subaru dealership in Countryside to see what their procedures are when changing air filters.
They said they always show the estimates and have the customer sign off on the estimated work for the air filters. They always show the customer the air filters. They always make sure the customer is informed before the work is finished.
I was duped on purpose because the service advisor knew he showed me the page with no prices, just a recommendation to change the filters.

Flew from FL to Chicago because Glenn Straight up lied to me about a 2007 Forester XT. I specifically asked if the car had anything more than minor scratches/dings, he said no. I asked if it needed anything since I would be driving across the country with it, he said no. I get there and it is riddled with scratches, way more than even my 99 Subaru has, has 2 large scrapes that were clearly doctored in the photos, the power steering is going out, the front brakes needed to be changed 200 miles before, the turbo is on its way out, and best of all the ac did not work. Glenn claimed it worked before but as soon as we got in for a test drive he rolled his window down. They were banking on me buying the car simply because I had flown all that way. I got no apology and had to ask multiple times for my deposit back.

1. Brian *** (a salesman) showed me another man’s credit report. This is a huge breach of consumer privacy and also illegal. I will be reporting the dealership to the Consumer Financial Protection Bureau.
2. Viktor *** (another salesman) lied and told me that there were no service records of the car I purchased from them. I saw the service records in person.
3. Dan *** (the general sales manager) sold me a defective vehicle and refuses to compensate me for repair. My vehicle was a 2010 STI with 77,000 miles and within 300 miles of driving it according to manual specifications, the engine short block needed to be repaired ($5,600) – I did not know this until I called the service department 24 hours after dropping my car off.
4. Dan *** is not trustworthy. He has been sued FOUR TIMES in 2017 alone (once by ***, once by ***, and twice by ***). He was ordered by the Circuit Court of DuPage County to pay *** $11,900, and he was also ordered to settle with ***.
5. Even if my car wasn’t defective, the car buying experience was dreadful:
a. I had to wait three hours when I was repeatedly told it will only be (15 or 20 more minutes)
b. They had to run two credit checks (which affected my score) because they lost the first one
c. They said they would “match” my credit union loan rate of 3.75% which I showed to them in writing. When I finally met with the sales manager, she told me my rate would be in the 5% range.
d. Dan forgot that he had met with my girlfriend only two weeks before, which was rude.
e. We were left unattended in the sales office multiple times, but Dan only made a big deal of it on the final time. Why were we allowed to be left unattended for so long?

They ignored the recommendations in their internal evaluation and sold a car which knowingly needed work.

I can verify all of this with email and audio recording proof, so please feel free to message me.

I brought in my 2006 Subaru Legacy to Mid City Subaru Service as I needed to get my passenger airbag replaced due to an urgent safety recall. Figured I'd use the service appointment to get my front hood fixed (latch had broken) and oil changed (its been about 6 months).
Once I arrived, I was greeted by Angel. He was a very friendly customer service rep who said they could take care of everything in a couple days and said they would even include a free "world class inspection". All of this sounds really promising right? I thought so too... and then I start to run into problems...
1) The day after dropping my car off, I get an invoice breaking down everything that "failed" their inspection. The invoice total was $8300!!!!!! Mind you - full transparency here - my car was bought used and has required service on a 3 occasions since I purchased it on May 2016, but now runs really well. I immediately got the impression that their inspection was meant not to locate actual problems but extract as much money as possible from me. I usually trust people/companies to a flaw so I gave Mid City Subaru the benefit of the doubt, but after reading many reviews with similar complaints, I'm even more convinced that their 'world class inspection' is a scam.
2) I enjoyed my experience with Angel and would say speaking/dealing with him was one of the bright spots I had here. That being said, he initially told my car would be ready early Thursday, 4 pm Thursday at the latest. He even told me this over the phone on Tuesday. I don't get a call Thursday... don't even get on one Friday. I had to call and was told to come in at 4 on Friday (aka a day and a half later then originally stated).
3) I finally come in today to pay my bill. Again I only have 2 major issues (3 if you want to count an oil change)... 1) front hood latch, 2) passenger air bag. The parts cost $108... reasonable. How much is labor? $291!!! This is an obscene cost for what needed to be done. Never paid anything close to this for labor before. Was I being charged for the 'complimentary world class inspection' as well? hard to say but either way it's an obscene labor cost, especially if a world class inspection is benefiting the service center by giving them a nice laundry list of unnecessary things to fix.
4) My car interior was a mess when I picked it up. Definitely not the way it was when I dropped it off. I'd expect these guys to leave everything the way it is or at least clean up after you're done servicing my car. Common courtesy