Best Buy Auto Sales & Service

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The total price was over $I'd be happy to dig out the receipt and your original ad that said it was $but all this is pettyThe issue is that the truck was a piece of crap and you sold it knowingly and took advantage of us, as I am sure you have with many othersIf that’s the kind of business you want to run I will continue to tell people about it so they do not have the same misfortune of trusting you as we have hadThe brake line did break, the total repair was over $because the truck is so rusted the brake system is failingI believe it’s rusted calipers or something like that? I’m not a mechanicWe did $of the repair and you agreed to fix the restThere were calls and emailsAlso [redacted] noted that the steering had issues that you should have fixed prior to selling it to usWe told you about that and you agreed to fix itIt is difficult to drive it all the way to [redacted] in January especially when the roads are icy and your vehicles brakes aren’t safeThe good news is we seem to have repaired the oil leak and the truck is running betterIt wasn't as big of an issue as we were toldWe also had a few other things repaired and are hoping it will be okayBUT we still would like you to fix the issues that the truck had when we bought itIt needs the back brakes repaired and the steering fixed, these could possibly be simple issues you could fix without too much troubleThat would be the decent thing to doIt would make a huge difference to usI understand that you buy your vehicles at an auction and resell them, or whatever but when a vehicle has this many issues you should help your customers, not be rude and treat them poorlyAll we want is a safe vehicle for the price we paid Regards, [redacted]

Phone response - the sales agreement she provided was the original price that she took to her bank and was declinedShe was financed through one of our banks at the $price on 11/14/and I have included the correct sales agreement here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

She did not purchase the extended warranty, see attached purchase agreement

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

This has been taken care of, and gap insurance has been refunded

[redacted] purchased a [redacted] on 10/14/the purchase price was $and the vehicle had 109,miles on the date of deliveryOn 12/30/we received the first notice of any issues with the vehicleIt appears a brake line had brokenWe received an email stating that she had the vehicle repaired and there was a couple other possible issuesThe [redacted] receipt that was sent with this email shows the vehicle with 114,milesThe vehicle had already been driven 4,miles at this pointAt this time we set [redacted] up with an appointment with our service department for 1/11/At 12:12pm on 1/11/we received another email stating that she could not bring the vehicle due to illnessThat was the last we heard from [redacted] until another email arrived 3/14/Along with this email was an oil change receipt showing 116,miles on the vehicleThe vehicle has now been driven 6,miles since it was purchasedThe vehicle is long past any warranty coverage that we offerWe did however offer to give a fair estimate to repair anything the vehicle might needMark B.- General Manager

I have received the complaint lD ***I have attached the invoices for when the vehicle washereThe vehicle was here last on 11/2/We have addressed every issue the customer has brought toour attentionOn the last repair the customer's fuel pump was replaced using her extended
warranty.The customer picked up her vehicle and refused to pay her $deductibleAfter a few attempts oftrying to collect the payment and her refusing, we politely asked her to not bring her vehicle to usanymoreWe do not work for free and she can take her vehicle to any registered repair shop she wouldlikeAny repair not covered by the extended warranty coverage will be the responsibility or thecustomer to payThe vehicle passed NYS inspection at the time it was delivered to the customer.Mark ***- General Manager

My complaint number ID *** has been resolvedThe dealer has agreed to pay the amount owed On the old loan. A shifty salesman pulled a fast one but they have terminated his employment and paid the bank what was owedThank you for your assistance~*** ***

We have put a new engine in her vehicle, she is all set

Phone response - the $is a diagnostic fee that is posted out front and is charged for all vehicles that come in even if they chose not to have the work doneWe are not trying to hide anything and it will not be refunded

I have received the complaint JD ***I have attached the invoices for when the vehicle washereThe vehicle was here last on 12/1/We have addressed every issue the customer has broughtto our attentionAny further issues the customer might have would be addressed but the customer hasnot
made an appointmentUnfortunately we do not offer a loaner car so the customer would have tomake arrangements to drop the vehicle off or wait with it.Mark ***- General Manager

The customer was and still 100% approved right nowThe down payment will be required and vary in amount depending on credit history and vehicle choice.Mark *** - Manager

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To whom it may concern, I never received a phone call from Best Buy Auto Sales. The statement they gave is a statement. I have documentation of the conversation that happened were Mark told me to F---- off and he has lost enough money on my vehicle. I also have documentation through text with another employee of Best Buy. I have the invoice of the vehicle inspected and vehicle didn't pass. Please let me know what step to take next, thanks.*** ***
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This consumer is all set, we got him into a different vehicle.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

She did not purchase the extended warranty, see attached purchase agreement.

This has been taken care of, and gap insurance has been refunded.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The total price was over $9000. I'd be happy to dig out the receipt and your
original ad that said it was $4995 but all this is petty. The issue is that the
truck was a piece of crap and you sold it knowingly and took advantage of us,
as I am sure you have with many others. If that’s the kind of business you want
to run I will continue to tell people about it so they do not have the same
misfortune of trusting you as we have had. The brake line did break, the total repair was over $1300 because the truck
is so rusted the brake system is failing. I believe it’s rusted calipers or
something like that? I’m not a mechanic. We did $400 of the repair and you
agreed to fix the rest. There were calls and emails. Also [redacted] noted that the
steering had issues that you should have fixed prior to selling it to us. We
told you about that and you agreed to fix it. It is difficult to drive it all
the way to [redacted] in January especially when the roads are icy and your
vehicles brakes aren’t safe. The good news is we seem to have repaired the oil leak and the truck is running
better. It wasn't as big of an issue as we were told. We also had a few other
things repaired and are hoping it will be okay. BUT we still would like you to
fix the issues that the truck had when we bought it. It needs the back brakes
repaired and the steering fixed, these could possibly be simple issues you
could fix without too much trouble. That would be the decent thing to do. It
would make a huge difference to us. I understand that you buy your vehicles at
an auction and resell them, or whatever but when a vehicle has this many issues
you should help your customers, not be rude and treat them poorly. All we want
is a safe vehicle for the price we paid.
Regards,
[redacted]