Best Buy Furniture

My name is Reem S [redacted] responding on behalf of Jerusalem Furniture Rising Sun Our company received a complaint from a mutual customer of our company stating that our delivery crew has damaged his house door on day of delivery The customer received two deliveries due to damage of furniture which was received from the manufacturer damage and we did an even exchange for the same piece After the second delivery was made the customer called and made a complaint stating that our delivery crew damaged his door which we are not sure it was our drivers The company took further action and sent out one of our contractors and the customer refused to have the contractor fix the door and said he wanted to get an estimate from a company in the name of [redacted] The customer called in once again and we took further action and notified the customer that he should get an estimate for the door and we will be more than happy to solve the issue The estimate of the door was sent to us by email in the amount of seven thousand seven hundred and fifty dollars The company took this matter into consideration and forwarded it over to our insurance company which they notified us that they will have an adjuster reach out to the customer to resolve the issue.If you have any further questions or concerns, please feel free to contact me at [redacted] *** or by email at [redacted] Thank you,Reem S***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: It was NOT taken care of a long time ago I JUST received the microwave card one week ago on 6/12/ They need to change it to reflect the truth That microwave cart was ordered in March and received in June I was NEVER notified that it was backordered Just a bunch of lies If the response doesn't get changed in the file, then I am not accepting it Regards, [redacted]

first I am sorry for the delay in your order, you need to know that the delay is not something that we control 100% , we depend on factories and shipping companies to deliver the furniture to us on time.the crazy weather we had the past month caused huge delays in all factories and shipments we always offer the option to pick up the furniture and save the delivery charge.our store policy ( you have a copy of that in the back of your invoice) is that "orders can take up to weeks" and we are not responsible for any manufacturer delays.you ordered your items on 2-26-and got delivery on 3-15-it is not the fastest but it is much faster than the weeks on our agreement.I cannot refund your delivery charge since we did deliver the furniture, however as a courtesy I am willing to give you $store credit towards any future purchases over $500.again I am sorry for the delay and thank you again for doing business with us

January 22,2016To whom this may concern:My name is Reem, contacting you from Jerusalem Furniture- Rising Sun, We received a complaint from one of our customers which was reported to the RevDex.com and I want you notify you that the problem is solved.Reference number is [redacted] and... customers name is [redacted] .This customer came and made a purchase at Jerusalem Furniture, Rising Sun location on 10/10/2015, She picked a bedroom set that she seen on the floor and knew it was a Queen set and after she received her delivery she discovered it was too big for her bedroom set and wanted a full set instead. She called the store and notified us that she needed a full size headboard which was not available in the store and needed to be ordered and because its coming from another company it will take some time. We tried scheduling her for a delivery on Friday 12/4/2015 and,the customer notified us that she was going to be in the hospital for almost one week.On Friday January 15, 2016 we made a delivery for [redacted] for the full size headboard that she asked for.I will also attach a copy of the invoice that has her name, address, phone number and delivery date.Thank you!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I requested the business to cancel due to hardshipsI never agreed to him keeping the sofa in his warehouse.He was the one offering me store credit or storing the sofaAll I wanted was my money back and he went on and on about not refunding it but doing everything elseI asked my options and said then let me seek help from you(Revdex.com) ,HIS RESPONSE"SURE YOU CAN TRY".As if he knew there was no way I can get my money back.I feel stuck.regards, [redacted] ***

From: Date: Tue, Jun 16, at 4:PMSubject: ID***To: ***@myRevdex.com.orgHello ***In regards to this claim it was taken care of long time ago and the backorder was delivered to the customerThank youWissak

*** *** ** ** *** *** *** ** * *** *** *** *** ** * *** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** ** ***
*** ***
I am rejecting this response because: this issue is still pending and the business owner is a filthy liar.
Regards,
*** ***

** *** *** *** *** My name is Reem S*** responding back on behalf of Jerusalem Furniture regarding our mutual customer *** ***I contacted our Insurance company regarding the matter of the screen door and they notified us that an adjuster was sent out to his house on December 14, to take an estimate for the screen doorAn estimate was done for the screen door and the amount of the screen door is $which they are going to mail out a check to his address. If you have any further questions or concerns, please feel free to contact me at *** or email me back at ***Thank you,Reem S***

June 15, 2015To whom this may concern:My name is Reem S*** responding back on behalf of Best Buy Furniture Rising SunWe received a complaint from a mutual customer in the name of *** ***This customer came to one of our *** *** locations on May 14, and placed an
order for a three-piece sofa sleeper sectional which needs to be placed a special order from the companyThe customer was notified that her delivery will be done on May 27, and the customer notified our sales representative that if the merchandise is received before to notify herThe customer called in on May 22, to cancel her order and the Sam the manager notified her that her that this is a special-order item that cannot be cancelledAfter the customer was notified in this matter she notified Sam the manager to keep it in the warehouse until she is ready for delivery.As a company policy once an order is placed with the manufacture it cannot be cancelled and if the merchandise is cancelled a 50% non-refundable deposit upon orderAll sales are final and there is not exchanges or returns on special orders.Attached with this letter I will have a copy of our store policy terms and conditions as well as a copy of the customer’s invoice.If you have any questions or concerns about this situation, please feel free to contact me at ###-###-#### and/or email me at ***@***.com.Thank you,Reem S

My name is Reem S[redacted] responding on behalf of Jerusalem Furniture Rising Sun.  Our company received a complaint from a mutual customer of our company stating that our delivery crew has damaged his house door on day of delivery.  The customer received two deliveries due to damage of...

furniture which was received from the manufacturer damage and we did an even exchange for the same piece.  After the second delivery was made the customer called and made a complaint stating that our delivery crew damaged his door which we are not sure it was our drivers.  The company took further action and sent out one of our contractors and the customer refused to have the contractor fix the door and said he wanted to get an estimate from a company in the name of [redacted]The customer called in once again and we took further action and notified the customer that he should get an estimate for the door and we will be more than happy to solve the issue.  The estimate of the door was sent to us by email in the amount of seven thousand seven hundred and fifty dollars.  The company took this matter into consideration and forwarded it over to our insurance company which they notified us that they will have an adjuster reach out to the customer to resolve the issue.If you have any further questions or concerns, please feel free to contact me at [redacted] or by email at [redacted]Thank you,Reem S[redacted]

June 29, 2017To whom this may concern:My name is Reem S[redacted] responding back on behalf of Best Buy Furniture Rising Sun. We received a second response regarding the customer [redacted] regarding her refund. As a store policy if the customer is willing to cancel any merchandise they need to call the store within the first 24 hours prior to purchase timing.As a company policy once an order is placed with the manufacture it cannot be cancelled and if the merchandise is cancelled a 50% non-refundable deposit upon order. All sales are final and there is not exchanges or returns on special orders.Attached with this letter I will have a copy of our store policy terms and conditions as well as a copy of the customer’s invoice.If you have any questions or concerns about this situation, please feel free to contact me at ###-###-#### and/or email me at [redacted]@gmail.com.Thanks,Reem S

January 22,2016To whom this may concern:My name is Reem, contacting you from Jerusalem Furniture- Rising Sun, We received a complaint from one of our customers which was reported to the Revdex.com and I want you notify you that the problem is solved.Reference number is [redacted] and...

customers name is [redacted].This customer came and made a purchase at Jerusalem Furniture, Rising Sun location on 10/10/2015, She picked a bedroom set that she seen on the floor and knew it was a Queen set and after she received her delivery she discovered it was too big for her bedroom set and wanted a full set instead. She called the store and notified us that she needed a full size headboard which was not available in the store and needed to be ordered and because its coming from another company it will take some time. We tried scheduling her for a delivery on Friday 12/4/2015 and,the customer notified us that she was going to be in the hospital for almost one week.On Friday January 15, 2016 we made a delivery for [redacted] for the full size headboard that she asked for.I will also attach a copy of the invoice that has her name, address, phone number and delivery date.Thank you!

first I am sorry for the delay in your order, you need to know that the delay is not something that we control 100% , we depend on factories and shipping companies to deliver the furniture to us on time.the crazy weather we had the past month caused huge delays in all factories and shipments....

we always offer the option to pick up the furniture and save the delivery charge.our store policy ( you have a copy of that in the back of your invoice) is that "orders can take up to 8 weeks" and we are not responsible for any manufacturer delays.you ordered your items on 2-26-15 and got delivery on 3-15-15. it is not the fastest but it is much faster than the 8 weeks on our agreement.I cannot refund your delivery charge since we did deliver the furniture, however as a courtesy I am willing to give you $100 store credit towards any future purchases over $500.again I am sorry for the delay and thank you again for doing business with us.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I  requested the business to cancel due to hardships. I never agreed to him keeping the sofa in his warehouse.He was the one offering me store credit or storing the sofa. All I wanted was my money back and he went on and on about not refunding it but doing everything else. I asked my options and said then let me seek help from you(Revdex.com) ,HIS RESPONSE"SURE YOU CAN TRY".As if he knew there was no way I can get my money back.I feel stuck.regards,
[redacted]

[To assist us in bringing this matter...

to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  It was NOT taken care of a long time ago.  I JUST received the microwave card one week ago on 6/12/15.  They need to change it to reflect the truth.  That microwave cart was ordered in March and received in June.  I was NEVER notified that it was backordered.  Just a bunch of lies.   If the response doesn't get changed in the file, then I am not accepting it.
Regards,
[redacted]

June 15, 2015To whom this may concern:My name is Reem S[redacted] responding back on behalf of Best Buy Furniture Rising Sun. We received a complaint from a mutual customer in the name of [redacted]. This customer came to one of our [redacted] Furniture locations on April 2, 2016 and placed an...

order for a living room set, bedroom set, and a kitchen set as well and received her delivery on April 29, 2016. Her invoice total was in the amount of $1500.00. We offered the customer to our credit check company which is [redacted] that provides the customer with six months same as cash and no interest. Our representative explained to the customer in full details that she is financing $1,500 and it must be paid within the six months to avoid interest. The customer receives a monthly bill with the minimum payment that is required and it is an option for the customer to pay more than what is required to avoid interest. The customer was explained in full details and signed on the agreement in the store as well.Attached with this letter I will have a copy of our [redacted] sales draft, [redacted] contract, as well as a copy of the customer’s invoice.If you have any questions or concerns about this situation, please feel free to contact me at ###-###-#### and/or email me at [redacted].com.Thank you,Reem S

Review: On about April 17, 2013 we ordered seven furniture items to be delivered in approximately 30 days. By the end of April we picked up three items out of seven. Employees told us that due to a back order the items would be in the first week of May. We checked in May and June and the items had not arrived. On several occasion I asked to speak to a Manager and they would respond that they were unavailable and they would call me back. I never received a call back. On June 28, 2013 we received a call from Best Buy Furniture (BBF) that only one item out of the four still pending had arrived. On July 3, 2013, I went to BBF and was told that the four items pending were canceled and they had one piece ready for pick up. I was charged $40.00 for a deposit to make the original order, I wanted to cancel the remaining order due to the extreme length and inconvience and incomplete order. BBF stated that they were not going to refund $40.00 due to restocking fee. But why charge deposit on what BBF did NOT deliver as promised/agreement. The order was 3 months late and incomplete.Desired Settlement: That BBF refund my $40.00 deposit due to not delivering goods on time and incomplete.

Business

Response:

I mike manager of best buy furniture received a letter from a complaint # [redacted] came to best buy furniture with a bad attitude and held in his hand an invoice

Review: I ordered a bedroom set for my son, and I was given a date and time frame of when my merchandise would be deliveredI made a call to the store that afternoon about mid-way through the time frame to make sure everything was going according to planNothing was expressed to me about any issuesThe receiver on the other end of the phone told me everything was fine and my things would be delivered within the next two hoursHours went by and no delivery or call, so ten minutes before the store closed I called to find out where my merchandise wasI then found out that my merchandise arrived to the store damaged and only half of the pieces will be delivered later tonight and the rest in another weekThey also informed me that I may have to wait home again between the hours of 12p-10pThey further explained that they were suppose to contact me earlier to inform me but the general manager who handles these issues was unaware of the problemEven after becoming aware of my issue, nothing was resolvedI was completely dissatisfied with the service and taking a day off of work to wait for a delivery that never arrived was very inconvenientThere was absolutely no customer satisfaction handled in this matter.Desired Settlement: Discount on merchandise or store credit
Business
Response:
Firsti would like to thank you for the business; our store policy states that we are not responsible for any delays because of damagedgood delivered from the manufacturer , we will do our best to exchange it asfast as we canAlthough it is not our fault we will give the above customer aspecial discount on her next purchase on at least $100.Hopeyou are happy :)[redacted]
Consumer
Response:
Review: [redacted]
I am rejecting this response because:When I returned to the store to redeem the $store credit that was promised to me, Eden, the store manager told me he could not give me a $store credit on an item that is $because the store would not make any profit and they will end up losing moneyHe stated I would have to make a bigger purchase of at least $I refuse to make another large purchase at a store that I had such an issue with receiving and setting up my merchandiseI thought that was the purpose of the store 'credit'I thought this was a way to satisfy the customer for the wrong doing of the storeI guess customer satisfaction is not the #priority for this businessAfter I sat home all day waiting for a delivery that never arrived and I was never notified, then when my merchandise was finally delivered the delivery men left without assembling all of the piecesI lost two days of work due to an unprofessional businessI can say that I will never shop at a Best Buy Furniture again and I will not advise anyone else I know either
Regards,

Review: I ordered a file cabinet on line and expected to have a file cabinet in the drawer. The piece of furniture called File Cabinet had no filing cabinet space. The workers, upon opening the package that was delivered to me, agreed, and they took the furniture back. On the receipt is written: " File cabinet: took back. Wrong description." I spoke with the salesman and asked for a refund. He said he can call the cabinet whatever he wishes to call it, and that is what it is. He then suggested I look at their other products and find something of my liking, instead. I do not want to purchase from the company. He is refusing to reimburse me. He owes me 509.99 USD. He has both the piece of furniture and my money. Where do I go from here?The store I ordered from is [redacted] The phone number is [redacted]Desired Settlement: I would like to have a refund of 509.99 USD, as well as the assurance that Mr. [redacted] will be more fair and accomodating to his future clients when the item does not fit the description.

Business

Response:

We did refund the $509.99 back to the customer as of 5/10/14. since there is a factory mistake in the product description the customer is right.

Review: On Feb. 14, 2014 I went to best-buy Furniture to purchase new furniture. I purchased a bedroom set, sofa + love seat, kitchen table, and mattress. I was told it would arrive 7-10 business days which I was okay with. I was later called stating it would be delivered on 2/26/2014, around 12-5pm. On 2/24/2014 I took my cousin [redacted] with me so she can get a bedroom set for her daughter and a kitchen table. While browsing I saw that [redacted] the manager and another employee had moved the display table that was the model that I ordered. I remember when I purchased the table the chairs had scratches and [redacted](sales associate) told me oh these are just display, we will order yours from the manufacture. When the delivery came I started to UN-wrap the chairs and saw the same scratches, I then analyze the table and saw that It was worn out and was in fact the display table. I immediately called the store and spoke to [redacted], I told her you guys gave me the display table and I'm 100% sure you did because I recognized the scratches. She denied it, I also stated that I was supposed to get a pillow-top mattress and instead got a regular mattress. she confirmed that I was supposed to get a pillow-top. She then said she would have the manager get back to me around 11am. I called at 12 and spoke to [redacted] the manager, he said admitted to me that it was in fact the display table and one of the chairs from the display. He said that he would offer me a deal and give me 2 extra chairs and TRY to fix the scratched chair, if I would just stay with the table. And he said he was not going to do anything about the mattress because the receipt said [redacted] brand and they do not come in pillow-top and my signature was there. I am currently going to store to pick a brand new kitchen table, but I get the feeling this is not their first time, scamming people.Desired Settlement: I am currently going to get a new table, because It stated no refunds. I was hopping, they would change their no refund policy.

Business

Response:

our delivery guys delivered the floor sample to her by accident , that floor sample was sold as a floor sample to another customer. the manager told het that we made a mistake , and we are going to change her table as soon as her new one comes in in few days.as far as the mattress she didnt buy a pillow top , she paid $299 for a clarity set , we did offer her to upgrade to a pilloow top for a big discount , she declined.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,