Best Buy Stores, LP - US Headquarters

Received my refurbished dell today. So far so good. It was as advertised and I bought thru best buy. The setup was easy so far so good. I will reserve some 'star' to see if it continues to work. This is the first refurbished computer I have ever purchased.

Initial Business Response / [redacted] (1000, 7, 2015/12/03) */ Hello [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the refer-a-friend promotionI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear that you did not receive all of the $gift cards that you were supposed to receive, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company I have ordered a $Best Buy gift card to be mailed to you as resolution to the matterThis gift card will arrive to the address cited on your complaint within approximately 2-weeks If any of the people that you referred did not receive their promotional gift card, they are welcome to call me directly at (612) [redacted] , and if I can identify the qualifying transaction that they made, I will ensure that they receive their $gift card as well Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situation Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters I am sorry to hear that the electronic gift card was not receivedA Best Buy store replaced that gift card on 11/5/15, and the new gift card was redeemed that day toward a new Samsung Galaxy Note Thank you for making Best Buy aware of this concern Sincerely, Brian [redacted] Executive Resolution Specialist Best Buy [redacted]

I am rejecting this response because:The answer from best Buy is a generic response and doers not address the issue of misleading/advertising.My issue is that Best Buy's website clearly states $ price match guarantee It does not state subject to the conditions listed in any specific disclosure document One must click on the $ price match guarantee icon, and then click on another icon to see the list of competitors.Best Buy needs to change the website to offer disclosure, or in the alternative, match the price Even Best Buy's mantra is Expert Service, Unbeatable Price Best Buy is misleading consumers into believing that they will price match any and all competitors This is a class action suit waiting to happen

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the hardships endured by Mr [redacted] with the [redacted] humidifier purchased with usUpon further reviewing, we have determined that we are not able exchange or return the product as it is outside of our return and exchange periodHowever, the customer may contact the manufacturer to inquire about service and replacement options under their factory warranty The number to call is Toll Free ###-###-#### and below is a link to [redacted] where the customer can find more information about the product warranty https://www.frigidaire.com/ Thank you

Hello Revdex.com, We are following up on our previous response to [redacted] ***’s Revdex.com complaint The gift card fund request has been cancelled and a new request has been submitted for the $ [redacted] Best Buy physical gift card and will be sent to the new address provided: [redacted] Sunnyvale, CA Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: It was the most ridiculous thing I have ever readBest Buy representative, I know this is not your fault, and youre just doing your job and using ridiculous legality conditions...but how can you in any sense of the term, think that those are an "OK" way to go about your business? How can what happened to me be an "OK" transaction? Also, I was never reached out to, by anyone on your team even though your letter forwarded by Revdex.com says otherwiseI know it wont affect your sales whatsoever, but you wont ever have to worry about me shopping at any Best Buy even if they have the last of a product in stockI'd rather buy from a company that cares about when they mess up such as AmazonTake a few notes on how they respond and treat their customers Again, whoever is reading this, I know this is not your faultAnd Im sorry you work for such a poor excuse of a customer service company that you doFeel free to actually contact me, or notRather fed up and done with this whole situation Thanks for reading, [redacted]

Dear Revdex.com - The associate originally handling this customer's issue is currently out of the office In his absence, we requested that the customer provide us with an updated phone number and a copy of the receipt from his purchase and subsequent installation The customer refused to honor both requests Because of this, we are unable to assist him The customer failed to inform you of the fact that we responded that he may work with the original associate when that individual returns to the office if he is unwilling to resend the email with the receipt information We will not be offering a gift card or any other compensation at this time.Regards, Amy

I received the following emailI sent the documentation requested today and am waiting for a responseHi ***, I hope this email finds you wellI am contacting you in regards to your Revdex.com complaint concerning a washing machine that was purchased on BestBuy.comFirst of all, I am sorry to read you had a disappointing experience with usWe strive to deliver world class customer service, and I am so sorry that yours was sub-parWhen you have a moment, could you please send me the invoice or receipt information for the truck rental? I would be happy to see what we can do about a reimbursementBest regards, Kelsey [redacted] | Best Buy Co., Inc.Executive Resolution Specialist | Enterprise Customer CarePhone ###-###-#### |Fax ###-###-####

Dear Mr [redacted] - Unfortunately, the Open Box laptop that you attempted to purchase was "one-of-a-kind", so we were not able to duplicate that order The laptop was cancelled from your order within seconds of the order being reviewed for processing You were never charged for the item and Best Buy is not obligated to provide you with the same pricing on a brand new unit We feel that the 10% you were offered is fair and consistent with our practices of discounting items when there has been some issue with a purchase Best Buy considers this matter closed Regards, Amy C

July 12, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as I have spoken with the customer and reached a resolution and issued a digital coupon for them to replace their order Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because: I had to go back and forth between the best buy customer service on the phone and in store for about a week to even get a refund processedI am still not satisfied with the overall service provided, and it is shocking that no one has stepped forward to take accountability in this matter and provide customer satisfactionI had to fight and take all the pain and spend all those hours to get my money back which was charged without a proper notification and invoice in the first placeEven after all that bestbuy is considering this JUST as another refund issue and closing it off as the refund got processed

I am rejecting this response because: I have returned the call several times, and have not received a call back at this timeEvery time I have called it goes straight to voicemailYou only attempted to call me one time, and I promptly returned the call the same dayUnfortunately, due to the delayed response I went with another store and purchased the exact same washer and dryer setIt is unbelievable that you expect me to waste even more time trying to work with your companyWhat a lack of compassion for your customers time! I am beside myself that I am just finding out now how you feel about your customers!

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for further review.We sincerely apologize for any frustration and inconvenience experienced thoughout this serice periodAt this time, our records indicate the defective dishwasher has been exchanged for a new dishwasher on 02/14/17.While Best Buy considers this case closed, please bring any new information to our attention and we will respond accordingly.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Ms [redacted] - We're sorry to hear that you're having difficulty receiving a refund for the damaged television that you returned to Best Buy I have reviewed your order and can see that the television was received I have processed a full refund to your Best Buy credit card This should be reflected on your next statement, if not immediatelyAgain, we are sorry that it has taken us so long to process your refund Thank you for your patience through this process.Regards,Amy C

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper review.We are very sorry to hear about the descibed incidents and for any inconvenience causedAt this time, we have been informed that the proof of delivery was signedat the house authorizing the haulaway of the units, and a signed copy has been provided to the customerWe have offered our final stance on this issue and will not be providing additional consideration as stated by the original escalation case managerWe again apologize for any inconvenience this may cause and appreciate the opportunity to address this issue.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I'm not satisfied as I'm out my day rate for no reason ($750), I am willing to stop expending the energy and let this close

Initial Business Response / [redacted] (1000, 6, 2016/03/10) */ Hello [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about the warning slip that you received regarding returns and exchangesI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about the warning that you received and I understand the frustration that this situation must cause for you Best Buy strives to deliver great experiences for our customers - and to keep our prices lowLike many retailers, we use a third party to help prevent losses by detecting improper or excessive returnsSeveral factors are used in the proprietary algorithms to determine whether and when a Warn will be issued If we issue you a Warning slip or deny a return, you may request a copy of your Return Activity Report by calling [redacted] After receiving your Return Activity Report, if you dispute the accuracy of it, you will have directions on how to dispute the reportThis is part of our overall policy on returns and exchanges, available at www.BestBuy.com/Returns and in our stores In reviewing your complaint, it appears that you received the warning due to the high percentage of purchases made at Best Buy that have been returned or exchanged Your satisfaction is important to usI have made a one-time exception to lift the Warning effective immediatelyPlease note that if a new warning is generated in the future, another exception might not be made Again, I apologize for your disappointment, as we value your business Thank you again for making Best Buy aware of this situation Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Brian.***@BestBuy.com (612) [redacted]

Dear Revdex.com, Thank you for bringing Mr [redacted] ‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mr [redacted] directly and have been able to clear his account to allow for price matches and or returns/exchanges within our policy We have explained the process going forward as well Best Buy considers this matter closed Sincerely, Scott M

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to add a response to their statement that it the information was posted well on their site My mine concern is that all year the price match guarantee is advertised, so I bought the item not knowing until after my purchase that it had been suspended That is what makes it frustrating