Best Buy Stores, LP - US Headquarters

Dear Revdex.com, sent the following email:Dear [redacted] , Thank you for contacting the Revdex.com about your order concernsI'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for reviewI am very sorry to hear of the difficulties you encountered with the delay in receiving your Bell'O Media cabinet w/fireplaceWe have checked the case notes tied to your call with April, and providing the media cabinet at no cost was not mentioned, nor was there a request for reimbursement listedYour first order # BBY01- [redacted] , entered on 11/16/16, listed the price of $499.99, and was cancelled due to the manufacturer shipping delayYour second order #BBY01- [redacted] , entered on 11/30/16, listed the lower price of $and was pickat our Monroe, LA storeAlthough we can not accommodate your request for a complete refund of your purchase, I do appreciate your concerns, and have requested a $ [redacted] gift card as an invitation to visit Best Buy againYou should receive the gift card within three weeks at your Finks Hideaway Road, AptaddressThank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concernsSincerely, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties encountered with our customers fridge purchase At this time, our records indicate local leadership has worked directly with our customer and an exchange has been performed for the unit in questionWe would at this time consider this matter closed, however, we will respond accordingly should new information be brought to our attentionBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review.We sincerely apologize for any inconvenience experienced in the attempt to make this purchaseUnfortunately, Bestbuy.com is unable to reflect proper inventory levels in real time and occasionally, orders may cancel or items become unavailable as a resultAs this item remains sold out, we do not possess a way at this time to process any orders for the Nintendo Switch and are unable to fulfill this requestWe again sincerely apologize for any frustration this may cause, and encourage our customer to replace their order once the item becomes available again on bestbuy.comBest regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received the memory card the other day, thank you for your interest and I am fully satisfied with the resolution Best Buy was very accommodating, and for that I am very appreciativeI still don't understand their policy to 'cancel' part of an order when it arrives before the rest of the order and is not picked up separately, but it all worked out in this case Thanks again, ***

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the Apple phone refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have received the preowned Apple iPhone on the return and refunded Mr [redacted] to the Visa c.caccount on 10/23/for $ Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

From: [redacted] , [redacted] Sent: Monday, April 10, 1:PM To: ' [redacted] @gmail.com' < [redacted] @gmail.com> Subject: Best Buy Revdex.com Complaint [redacted] Dear Mr [redacted] , Thank you for taking the time to contact the Revdex.com regarding your BestBuy.com orderYour complaint was forwarded to our corporate office and assigned to me for handling I apologize that the $was not refunded to you when you canceled the item on your orderI have made an adjustment to your order and refunded the $This was the total amount that was collected after you used your My Best Buy certificate We hope that you are satisfied with this resolution Sincerely, Dan [redacted] Senior Specialist | Executive Resolution Team Phone: ###-###-#### Fax: ###-###-#### daniel[redacted] @bestbuy.com

Dear Revdex.com, Thank you for bringing Ms [redacted] ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the customer’s account, we see she was able to return the item in store on 11/21/We will be sending a $ [redacted] Best Buy gift card as a customer service gesture to the address provided to the Revdex.comPlease allow 10-business days for it to arrive Best Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for bringing this matter to our attention The store where the refrigerator purchase was originally made was contacted regarding this concern Leadership from the store contacted the customer directly to discuss the matter A resolution was proposed and has been accepted by the customer which meets his request.Thank you,David M

Dear Revdex.com:Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our positionDue to the refrigerator purchase is outside our return or exchange period, we would not be able to accommodate the customer's replacement request.Sincerely, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing the customer's order concerns to our attention Customer's [redacted] 50" TV has been received and a complete refund processed on 2/22/ Thank you, Dean [redacted] Executive Resolution Specialist###-###-####

I am confirming refund has been applied to this order Best Buy representative, please advise on return procedure for returning the product to you Would I be best served to return it to a store with the order information and Revdex.com file #? Thank you for your prompt response to my inquiry Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the gift card reissue request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving Mr [redacted] ’s complaint, we contacted them directly and will be sending a $ [redacted] Best Buy gift card and should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com Best Buy feels that we have fully addressed our customer concerns in the customers correspondence forwarded to your office on 7/19/2017The item was refunded upon return and a giftcard was issued Customer has since ordered item from store.Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely,John S

Dear Mr [redacted] , Thank you for bringing your concern to our attentionWe have contacted you directly to discuss the DVD's and gain a little more informationThank you,Best Buy

I am rejecting this response because:The 10% discount was not for a military discount, it was for a one time couponI also have an email from you stating:However, I am happy to provide a one-time exception and issue the $refund to youI will be refunding the receipt directly, and you should be seeing this back onto your account in 5-business days

Dear Revdex.com, Thank you for bringing this to our attentionOur York, PA store's management has contacted the customer and was informed an update was completed on the [redacted] Gear SSmartwatch which corrected the issues the customer was experiencing.Thank you,Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com: I cannot locate the purchases or the work order the customers mentionsI will be happy to look into it further, if they provide the work order request number(s),the order number(s), the Customer PIN(s) from the store receipt(s), any actual copies of any of the aforementioned (attach to Revdex.com complaint for my reference)Thank you!

I am rejecting this response because: How can I use something I didn't earn? Can other people use future points and get a negative balance? I highly doubt it.Sounds like a software issue not understood by the humans that work there Sad as I will not spend any money going forward at this company until they at least take responsibility for the error on their end and stop trying to blame me Sounds like Best Buy made a mistake and won't even say they did so, instead trying to blame the customer for bad software and poor customer service I will also encourage others to not waste their time with this store any more Rest assured the $dollars I earned and was stripped of will pale in comparison to the lost opportunity of my future business

I am rejecting this response because: This is simply not trueI was told the item would be freeI expect to pay for things, but also expect things to happen as they are statedI was not told I would receive a gift card, I was told I would receive a free productI do not want the gift card they are offeringI have other things I could worry about than thisI was hoping Best Buy would take care of a good customerI am done with this matter and Best Buy

Initial Business Response / [redacted] (1000, 5, 2015/11/18) */ Dear Revdex.com, Thank you for bringing this matter to our attentionWe thank the customer for their patience as we have been working to investigate and resolve the repair delays The Geek Squad verified that the part being shipped directly from the manufacturer has been delayed, causing the multiple service rescheduling Due to the delays, we have recommended the Geek Squad replace the TV and they have started that process with the customer todayWe feel the customer's desired resolution of a replacement has been fulfilled Thank you,