Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attentionFirs of all, we are very sorry to hear of the setbacks endured by Mr [redacted] when dealing with this matterPlease know that we have reviewed this and unfortunately were unable to find a reason why the game codes sent to Mr [redacted] did not workAs a form of apology, we offered to send a $ [redacted] gift card which Mr [redacted] accepted as a resolutionHe should receive this in about business days Best Buy considers this matter resolved however, please forward any additional concerns to our office and we will respond accordingly Thank you

Dear Revdex.com, Thank you for forwarding the customer responsePlease know that this complaint was forwarded to Sedgwick for follwith the customerSedgwick is the party that handles general liability claims within Best Buy's enterprise and it is they that will be addressing this claim in it's entiretyThe customer may contact hem directly if he has further questions about his claim Thank you

05/24/2018To whom it may concern,We apologize for this scheduling error that resulted in a poor delivery experience Best Buy has worked with our Geek Squad Appliance Escalations team and our delivery partners to re-schedule and complete this service At this time we can confirm the delivery and haul away are complete For any further issues related to this, please feel free to reach out to your Geek Squad case manager directly

Dear Revdex.com,Thank you for bringing Mr [redacted] 's concern to our attentionWe have redirected this to our claims adjuster, Sedgwick, who is overseeing this concernThey have been in contact with the third party involved and are aware the inspection of damage is taking place todaySedgwick will be monitoring the situation to ensure the customer's concern to addressed correctly.Thank you,Best Buy

Dear Revdex.com, Thank you for bringing this matter to our attention In order to answer the question directly, we do need specific SKU information Based on the scenario described by the customer, the situation appears to involve a SKU that is currently on Clearance When items reach Clearance status, the availability is restricted to stores that have any remaining stock The items cannot be ordered on-line Again, without knowing the specific item, this is just conjecture Thank you, David M

I am rejecting this response because: I was told by the store employees (Matt/Ted) that if the Geek Squad manager (George [redacted] ) gave the OK to replace the phone that it could be done, which he declinedMy complaint isn't in regards to the product return/exchange policy, it is towards my phone being dropped by a Best Buy employee and the way I was treated when asked what was going to be done about itI have included a photo in the attachments that shows a slight scratch on the back of the device, I have not even used the device since this incident because I want it to look exactly how it did after I returned home from Best Buy

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ Dear Revdex.com, Thank you for bringing this matter to our attention to be addressedWe are aware of an issue within the Trade In application where not all tablets are listedStores have an option to work around thisBest Buy has offered to work with store towards system work around but no response was provided from client A solution was offered to client but refusedThe store has offered the same dollar amount of the original promotion towards the qualified deviceWe would suggest the client visit a store to have the offer honored Best Buy will take no further actions on this matter,

Revdex.com, Thank you for bringing this to our attentionPlease know that the photos our technician received do show that the television appears to have impact damagePlease know that if the customer felt there was damaged caused by installation, he would have had days to notify usAs we are outside that window, and respectfully cannot speak to what happened to the television during this time as it was not in our possession, we would not be able to refund the customer for their damaged televisionThank you again for allowing us the opportunity to address to address out customer's concerns Regards, Sarah L

I am rejecting this response because: best buy never called me or emailed me to say that the gift card will be mailed out and they resolved this problem and apologized to me, just like their customer service responses to my calls, saying that the matter will be resolved and they never resolved it They are liars I will wait three weeks to see if the gift card is actually mailed out before I fully accept that this complaint is resolved

I am rejecting this response because: Best Buy has offered me compensation for my experience I will close my complaint and accept the business' response upon receipt Additionally, while it is true that the set has been installed, it was not installed by Best Buy as advertised

I am rejecting this response because Best Buy still has not issued a refundThey have been told several times that I haven't been refundedThey continue to say they have refunded the money and when I told them each occasion that no refund has been revived, they claim it is up to the store level to issue a refundThe only way I can be refunded is if Bestbuy does a refundAt this point I have called Gail several times to no availBestbuy has not refunded my money as of today May 22nd,

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the [redacted] fridge water and ice dispenser repair request to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the fridge requires repair service so soon after the purchaseIf customers require a repair outside the 15-day return policy, they have the option of contacting the manufacturer directly or our Geek Squad for diagnostic and repair under the manufacturers’ warrantyTo schedule repair service, Mr [redacted] can contact [redacted] at ###-###-#### or by scheduling service online at the following hyperlink from their website: http://www.geappliances.com/ge/service-and-support/phone-numbers.htm Geek Squad can be contacted at ###-###-#### Thank you again for making Best Buy aware of this situationSincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus [redacted]

Dear Revdex.com, Thank you for your continued partnership with this matter Again, we are very sorry to hear about the experience the customer is having The phone is a universal phone as stated on the receipt Once the customer used it with T-mobile it is locked to that carrier The customer will need to work with T-mobile to unlock it if the customer wants to use it on another carrier Best Buy is not able to assist in paying for the unlocking charges since the phone was not purchased on a carrier, it was sold as a universal phone We sincerely apologize we are not able to further assist in the matterBest Regards, Amanda

Initial Business Response / [redacted] (1000, 14, 2015/10/02) */ Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters Unfortunately, Best Buy cannot accept online orders from Mr***, though he is welcome to shop in our stores In lieu of the $promotional discount, I am sending a $Best Buy gift card to Mr [redacted] as a customer service gestureThis gift card will arrive to the address cited on this complaint within approximately 2-weeks Mr***, I apologize for your disappointment, as we value your business Thank you for making Best Buy aware of this concern Sincerely, Brian P [redacted] Executive Resolution Specialist Best Buy Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/10/02) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The response still doesn't instill confidence in me, as the discount should be 20%, at least that's where the discount started for me The full refund is a nice gesture that is welcome It's disappointing that the one who chose to respond to my forum posts did not apologize and really didn't treat me fairly by investigating the matter thoroughly They should be reprimanded

Dear Revdex.com, I have touched base with the our client via phone who informed me that she received the replacement washer but is currently waiting for the delivery of the OTR MicrowaveThis should be delivered this Saturday.I explained to the customer that I will follow up with the warehouse/dispatch teams to provide visibility regarding the customer's complaint so that their management teams can review and address.I will be personally follow up with [redacted] on 05/to ensure she received the microwave and provide a gesture from Best Buy for the inconvenience.Kind regards, Ash E

Dear Revdex.com., Thank you for bringing this matter to our attentionBest Buy offers a day return and exchange period on all of our productsIn the event that a product is damaged or not to the customers liking, they have the option to return it to the store for a full refundWe are sincerely sorry that the unit received by the customer was damaged, rest assured we have shared this information with leadership locally in an effort to prevent similar situations from arising in the futureThank you, and please let us know if you have any questionsKindest regards,Cassie EExec Res Sr

Dear Revdex.com,Thank you for bringing this concern to our attentionTo ensure we remain competitive with both retail stores and online business, Best Buy has chosen to match prices with many retail and online competitors, if they are offering a lower price that is available at the time the customer makes their purchaseHowever, this price match does not pertain to bundle offers and online prices of retailers not listed in our Special Consideration section of our Price Match Guarantee on our website: https://www.bestbuy.com/site/help-topics/best-buy-price-match-guarantee/pcmcat29...⇄ this was not eligible for a price match under our policies, we will not be offering the requested refundWe apologize if this has created any confusion and we thoroughly appreciate your feedback regarding our Price Match GuaranteeSincerely,Best Buy

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and am waiting for a replyWarmest Regards, Best Buy

Dear Revdex.com - Unfortunately, we are unable to offer our Black Friday or Cyber Monday pricing outside of the dates that offered Some of our deals are available in-store and some online, and we apologize for any misinformation that may have been provided, however, we cannot offer holiday pricing outside of the sale dates that it's offeredRegards, Amy C