Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attention. Correspondence regarding this matter has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties encountered with our customers fridge purchase....

At this time, our records indicate local leadership has worked directly with our customer and an exchange has been performed for the unit in question. We would at this time consider this matter closed, however, we will respond accordingly should new information be brought to our attention. Best regards,Shane M.Executive Resolution SpecialistBest Buy Co. INC.

Dear Revdex.com., Thank you for bringing this matter to our attention. Best Buy offers a 15 day
return and exchange period on all of our products. In the event that a
product is damaged or not to the customers liking, they have the option to return it to the store for a full refund. We are...

sincerely sorry that the unit received by the customer was damaged, rest assured we have shared this information with leadership locally in an effort to prevent similar situations from arising in the future. Thank you, and please let us know if you have any questions. Kindest regards,Cassie E. Exec Res Sr

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I have emailed the Customer and am waiting for a reply. Warmest Regards, Best Buy

Hello Revdex.com,   We are following up on our previous response to [redacted]’s Revdex.com case.   Best Buy feels that we have fully addressed Mr. [redacted]’s concerns in the previous correspondence forwarded to your office on 09/06/2016 and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Please advise the customer we have attempted to reach him via the phone number listed in the complaint. Please advise Mr. [redacted] to return the phone call. Thank you,Best Buy

Dear [redacted] - The Best Buy iPhone X that you purchased was un-activated.  This was a different model number than the unlocked phone offered by Apple.  The Best Buy phone was sold with the intention to have it activated as part of the purchase and have discounts applied based on the carrier...

selected with that activation.  For this reason, we are not offering or allowing price matches on the un-activated iPhone X.  Because Best Buy is a third party retailer, as we are selling phones for carriers.  Best Buy only makes money by selling phones with activation through installment billing.  For this reason we are not offering a price match on the iPhone X Universal.  We realize that this is not the answer you are seeking and apologize for your disappointment. As a customer service gesture, we are adding a $[redacted] certificate to your My Best Buy account.   We appreciate your patronage and thank you for bringing this matter to our attention.Regards, Amy C.

I am rejecting this response because: Not sure if this is actually the correct 'acceptance' or lack there of. I explained to BB that it was a glitch in their computer. I find it interesting they don't have those calls to tech support trying to fix it. BB has the rudest people. I found my speakers, at a slightly higher price, from Kohls. I wouldn't take anything from BB if they offered it for free. I have satisfaction knowing I am not alone in these feelings. I posted a public post on FB and Yelp. I'm not alone.

Revdex.com, Thank you for bringing this to our attention.  After reviewing the purchase dates and billing cycle dates there was a misunderstanding of when the coverage ended, and no wrongful charges were made. Regards, Nick S.

Dear Revdex.com,Thank you for bringing Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience or frustration caused to the customer.We unfortunately are unable to find any purchase receipt, order number, or service event for the scenario described by the customer with the information...

provided. Unless this information could possibly be under another name (such as a spouse name or family member), we are unable to substantiate the claim. We encourage the customer to provide us with any information regarding the purchase, delivery, or installation so that we may proceed with a resolution. Thank you again for forwarding this concern to us. At this time, we consider this matter closed.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you, Larry - you were very helpful.-[redacted]

Dear Revdex.com,Best Buy does not warrant the product descriptions are accurate. Ms. [redacted] could have returned the product for a full refund, but chose to keep the product. We have reached out to the customer and offered a one time customer service gesture.Information on Our SiteWe try to be as accurate...

as possible. However, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. Thank you,Gail D.

Thank you for sending this over for review. I reached out to the customer on Friday via email letting her know we can make a one time exception and send her a return label so she can mail the product to me at corporate and once I receive it I will be able to provide a refund. The customer has my...

contact information in case she needs to contact me when needed.Thanks,Karla [redacted]

Initial Business Response /* (1000, 14, 2015/10/08) */
Dear Revdex.com,
Thank you for bringing this matter to our attention. We have verified that the phones sold on the last transaction were in fact brand new in box products that were not previously used or sold. The carrier, Verizon Wireless, does...

not allow used/refurbished phones to be activated on installment billing plans.
The customer does not have Geek Squad Protection on the phones, nor is the purchase within Return Policy and therefore Best Buy cannot approve an exchange.
Thanks,

Dear Revdex.com,  Thank you for bringing this matter to our attention. Please see below for the list of items listed on the receipt provided by the customer([redacted]). -Dell Inspiron laptop, Model i753T-1121sLV/ SKU 1753359, cost $699.99-Dell Inspiron laptop, Model...

i7537t-2786slv, SKU 1753377, cost  $879.99-laptop 2 year protection plan(covers SKU 1753377), cost $159.99 Thank you for forwarding Ms. [redacted]'s concerns and please feel free to forward any other concerns and our office will respond accordingly. Thank you.

Dear Revdex.com,Thank you for giving us the opportunity to address Mr. [redacted]'s concerns. Mr. [redacted] received a refund for the full price paid, per his warranty plan,  for the TV he purchased in 2016. He purchased and returned 2 TV's before purchasing the last on one 5/27/16. The TV. was priced at...

$4,499.99, with discounts the store applied, Mr. [redacted] final price was $3,475.99. Best Buy does not price match vendors advertising a no tax discount. Thank you,Gail D.

Dear Revdex.com We have been in communication with Mr. [redacted] and have provided him with a full refund for his online order.The refund has been made to his original form of payment Credit Card ending in [redacted].Best Buy considers this matter resolved, Thank you,Larry S

Initial Business Response /* (1000, 5, 2015/08/07) */
Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.
I'm sorry to hear about the difficulty you've had with your order, and I understand your frustration. rest assured that I've shared...

your experience with leadership here at Best Best corporate.
According to our records, you called in to our customer service line on 08/04. At this time it was explained to you that you were still within your return and exchange period and that you need only request a shipping label or bring it into the nearest store before Additionally, you were provided with a 30.00 Best Buy gift card (which is in the process of shipping to your home)as a gesture of goodwill. the case number for this is [redacted].
According to your UPS tracking info you have shipped the product back to us, and it is currently in transit. Once received, you will be issued a refund.
Thank you for making Best Buy aware of this concern.
Sincerely,
Cassie E.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cassie. I am looking to receive the item I ordered, not receive a refund. I would like an item that will not be damaged when I open it, which I feel is more than fair when I am paying for a "Brand New" item. I want the item exchanged, not refunded. Also, as I had stated before in my conversations with Customer Service, I no longer am at that address since the beginning of the month, so I will not be receiving the gift card you sent. Do you have the tracking number for the shipment you mentioned?
Final Business Response /* (4000, 18, 2015/09/28) */
Dear Revdex.com:
Best Buy feels that we have fully addressed the customer's concerns in the response that was forwarded to your office, and we maintain our position.
Previously, we provided a tracking number that was issued to the customer. This tracking number indicates that while the customer was provided with a label to ship the product back to us, UPS was unable to pick up the product as the product was unavailable for shipping by the customer.
I have reissued the $30.00 GC promised to the address provided to the customer in this complaint.
Thank you for your time,
Cassie E.

Dear Mr. [redacted],Thank you for bringing this matter to our attention. We apologize for any confusion or miscommunication surrounding stacking price matches and Gamers Club Unlocked discounts. We believe that confusion to be the cause of this issue and we are glad to correct the pricing for you.We...

have verified that a price match was not yet completed on order BBY01-[redacted] past the initial $11.71. We have corrected that price match with the application of an allowance in the amount of $5.28. You can expect that refund to reflect on your credit card within 3-5 business days depending on your financial institution. Both orders now have the same reflected price for the game in question.Thank you for the opportunity to rectify this and for your continued loyalty to Best Buy.Thanks,

Revdex.com:
I...

discussed the issue with Larry last week. He apologized for the problems we experienced with the Geek Squad and proactively offered to send us a $[redacted] gift card within the next three weeks as an apology. I agreed to proactively close the attorney general report and accept the business's response through the Revdex.com.Thanks for your help.[redacted]

Revdex.com:
He revisado la respuesta hecha por la empresa en referencia a la queja ID [redacted], y encontrar que esta resolución es satisfactorio para mí. Hello!!! Your message I received on 21 February 2018, I want to let you know that the technician came to the house the day 13 February 2018 and was more than 2 hours trying to fix the washing machine, but without any positive result. Finally put to wash and saw that the machine does not complete the cycle of SPIN TO END. Determined to change parts.On the day of 22 February 2018 Today, I call ALL SET APPLIANCE SERVICE INC., the company to which the technician named Julius works with # ###-###-####, there helped me Miss Mia and tells me that they are waiting for the warranty parts, who have only received one (1) and still missing three (3) more, when they are available. They called me to make an appointment.In this way I wish to understand that I am not denied to fix the washing machine, but if I'm very upset because they have been 6 times to my house and no one has given to the issue of the washing machine. Another annoyance is that I bought a safe and never gave me the warranty terms and conditions, only the attached document.[redacted] - [redacted]@gmail.com###-###-####