Best Car Buys Ltd

Complaint: [redacted] I am rejecting this response because:as of this day we have not receiv [redacted] any paper work or email stating what work and repairs have been done too vehicle Sincerely, [redacted]

I will go ahead and give him his money backMy time is to valuable to keep disputing this like a couple of playground kids, he obviously needs it more than we doI trust I will not hear from Mr [redacted] again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have only spoke with [redacted] once in which I'm waiting for a returned call regarding the down paymentHopefully I am able to obtain the full amount if any as stated by the business Sincerely, [redacted]

We sat down with Mr [redacted] on 01/05/to discuss the concerns with his vehicleWe advised of the diagnostic received by a shop and that the company would cover the cost of the repair as well as provide him with a rental for transportation as the repairs were being completedMr [redacted] agreed to allow us to do so, we provided a rental the same day and handled the transport for his vehicle to ensure the repairs were completedAs we were awaiting the repair completion Mr [redacted] advised us he changed his mind, he returned the rental a few days laterSince the time of purchase we have worked diligently to ensure we have provide our customer with prompt service, tow services on his vehicle, rentals and covering the repairs for the two prior times his vehicle was in a shop to ensure his customer satisfaction reliable transportationWe will continue to follow up with Mr [redacted] to discuss his vehicle, repairs and loan and hopefully get Mr [redacted] back into his vehicle

Mrs, ***,Balance has been reduced by $ a receipt has been emailedThe receipt is attached

The customer called for service after trying to fix it himself, obviously he was not able to do that after replacing the ice maker and it did not take care of the problemHe ended up having to call us because of the lack of knowledge he had for the refrigeratorHe was told, (as everyone is), that there would be a service charge, in his case $to come out and any part's, tax and labor would be on top of thatOur tech was out there for well over an hour trying to figure out what was wrong after his initial diagnose of the board being bad did not workOur tech never charged him any labor or any other chargesI did call him back, he didn't answer and I left him a message that the door was no longer availableIn talking with my tech he had mentioned the valve to the home owner and that is the only reason he knew that the valve was even thereBottom line is he was told of the service call and that cost is ONLY to get one of our tech's to his home, any other charges that are incurred in the home is on top of the service call and he wasn't charged a penny extra

Ms [redacted] originally brought in her vehicle on 6/with complaints that the transmission was slipping and A/C was not blowing cold We had diagnosed the car that the engine was not slipping but in fact had a miss in it and it was in need of a tune up and the car did need a HVAC controller unit to fix the A/C so it would blow cold Tune up was completed but the HVAC controller was not installed at that time because the part was not in Ms [redacted] agreed to take vehicle and make another appointment to have unit installed to fix A/C problem Also, I had covered $of the repairs for her inconvenience She made her appointment for 7/12/ When her car was having the HVAC unit installed, smoke started coming from the unit We then found she had an electrical issue in the car I called Ms [redacted] to let her know what the problem was and apologized that our service center would need to keep the vehicle longer than expected and that I would provide her with a rental vehicle free of charge She agreed and picked up the rental immediately During this week that we had her car, there was a shift in management and we wanted a certain tech to fix the electrical issue Ms [redacted] called in on 7/19/at 3:pm and spoke with finance wanting to know the status of her car, she was transferred to customer care and received voicemail She called back at 5:38pm and let customer care know that the rental had broken down Customer was put on hold so rep could talk to manager and Ms [redacted] hung up during holdingMs [redacted] called right back and rep told her we would get rental towed and call her in the morning of 7/20/to get her and estimate of when her car would be ready and to get her a working rental Talked to customer on 7/20/16, got her into a working loaner and the manager of the service department talked to her directly of the issues of her car and that her car would be done hopefully by the evening of 7/21/or 7/22/Customer was content with this settlement

THE VEHICLE HAS BEEN REPAIRED AND GIVEN BACK TO CUSTOMER WE HAVE NOT HEARD OF ANY OTHER COMPLAINTS

On July 31st, the customer had an issue with the vehicle dyeing while driving and had a hard time starting the vehicle The vehicle was sent to an independent garage that [redacted] had an agreement with at the time They shop found that the vehicle need [redacted] an Ignition Coil and an Ignition Module Both of the repairs were cover at no cost to the customer The repairs total [redacted] $ In August of the customer contact [redacted] with a concern that the rear passenger window would not go up or down The vehicle again was sent to the same independent garage to be diagnos [redacted] and repair [redacted] on August 12th, The shop found that the passenger rear window regulator had fail [redacted] and need [redacted] to be replaced The repair did not fall under the warranty that was provid [redacted] with the vehicle but was cover [redacted] free of charge to the customer by [redacted] The repairs total [redacted] $ On January 11th, the vehicle stopp [redacted] running, the security light came on and it felt like the vehicle was not getting and gas The customer had a key made The vehicle was taken to RM Repair to be diagnosed The shop had the new key programm [redacted] to the vehicle which did not initially fix the vehicleAfter further diagnosis the technician ran a security system relearn to get the car start [redacted] and running The total for the repairs total [redacted] $ [redacted] assist [redacted] with the repairs due to the addition time it took to diagnose the vehicle by covering $of the total and only financing $to the customer The repairs again were not cover [redacted] under the warranty of the vehicle but due to a great payment history was happy to assist with the repairs On January 25th, the vehicle security light came back on The vehicle was sent to RM Repair to be diagnosed The technician found that the vehicle need [redacted] an ignition switch and passlock The customer disput [redacted] the findings and stat [redacted] the ignition switch was replac [redacted] previously at Herb Ives during the July 31st visit An ignition coil and module was replac [redacted] during that shop visit not the ignition switch Both the ignition coil and ignition module are locate in the engine compartment and directly relate to sending spark to the spark plugs to ignite to fuel in the cylinders The ignition switch is locat [redacted] in the steering column and sends a signal to the starter to start the car The customer took the vehicle, never made arrangements with [redacted] , and the estimate was clos [redacted] out on February 9th, The policy up until June for all the repairs shops was to have the customer reach out to [redacted] for any paperwork regarding the repairs and the costs of the repairs The customer request [redacted] copies of the repair orders and an email was sent on February 3rd to the customer with copies of the repair orders There were numerous attempts to have the customer bring the vehicle back to the shop to have the vehicles issues confirm [redacted] and repaired We will happy to provide the customer with copies of the repairs that have been completed We would like to have the opportunity to get the car back into the shop to repair the issuesBeing able to complete the repairs in house will allow us to provide assistance on the costs of the repairs and the parts as we have shown throughout the repair history of the vehicle

To whom it may concern: The vehicle was delivered to [redacted] Repair to have a safety inspection completed on the car prior to returning the vehicle back to the customer on August 8th, at 12:pm The reason for the vehicle needing to be inspected was that the vehicle in question was repossessed on 7/28/and [redacted] requested to the vehicle to be looked at prior to returning it to the customer to verify that the vehicle is safe for the customer During the inspection our technicians found that the check engine light was illuminated, the front tires were worn to the cords, the passenger ball joint had play, and the vehicle would need an alignment codes were found for the check engine light and they all related to the Transmission(PTCC System Perfo**ance, PGear Inc, and PTorque Converter) At that time we had the vehicle moved to an independent transmission shop to verify what was the cause for the transmission codes The transmission shop found that the transmission was in need of an overhaul The customer came in and spoke with the shop the same day the vehicle arrived demanding her vehicle At that time we gave her an update on what we had found and an estimated time it would take to repair what we had found once approval was given by [redacted] The approval was given on 8/11/at 3:pm to proceed with the repairs All the repairs in question were approved under a $deductible covered by the warranty on the vehicle The Tires, Ball Joint, and Alignment are not covered under the warranty but was packaged with the $deductible for the transmission to help the customer The repairs were immediately started at the shop The front tires, the passenger lower ball joint and the alignment were done at [redacted] Repair by the end of day on the 8/12/ The vehicle was moved to [redacted] for the transmission overhaul on Monday 8/15/ An estimated time of completion was given for 8/22/ This was communicated with the customer multiple times She did not believe that the vehicle would be done by 8/22/and filed a Revdex.com complaint The customer also called the transmission in a mad state to get updates multiple times in a day period Due to the state the customer was in we worked with the transmission shop and was able to push back other repairs to get Ms [redacted] ’s car completed by the end of day 8/18/ The customer continued to call to get updates after we had given her an estimated time of completion The vehicle was brought back to [redacted] Repair the morning of the 19th and we found that there was a minor leak from the coolant recovery tank which we replaced and fixed at no charge The customer was notified that we had found that the recovery tank was leaking but would be fixed that day and her vehicle was completed and was ready for pickup The customer stated that she did not know why we would contact her to tell her about the additional finding and that she had contacted an attorney and was tired of dealing with us The customer was days past due and had an open promise to pay $by 8/20/on 8/19/ On 8/23/the promise to pay was still not paid and the customer requested a letter stating if she would pay a specific amount the vehicle would be released The customer made a $payment and made another promise to pay $on 8/24/ On 8/24/she only was able to pay $of the $and we released the vehicle back to the customer The customer is currently days past due and has an open promise to pay on 9/2/ The vehicle prior to this has never been in the shop or had any documented service issues with the vehicle

The customer purchased their vehicle on July 2nd, the warranty given to the customer at time of sale covers the lubricated parts of the engine and transmissionThe customers motor mounts and alternator went out on July 21stThese items are not covered under warranty, but were repaired for the customer at no expense to themOn September 22nd, the customer bottomed out their vehicle and knocked loose their mufflerThis was also repaired for the customer at no expense to themThe customer now has a wheel bearing out and needs a oil pressure sending unit, these are both non-warranty issuesThese two items are also wear and tear items, that will go out on any vehicle over timeBest Car Buys is willing to cover the cost of the oil pressure sending unitWe are also willing to finance the cost of the wheel bearing, with no upfront monies from the customer

We have made substantial attempts to reach out to customer to try and discuss his concernsWe have been unsuccessful in getting a response to any calls or emailsDebtor has stopped communication and defaulted in paymentsWe encourage them to get in contact with our office to discuss his loan and concerns with his vehicle Complaint Response Date bumped because: Data Base Migration

The Vehicle was returnedIt is already having issues againI was at a stop light and the vehicle just diedAfter it restarted the check engine light came on and the vehicle performance has declined again doing the same type of issues that were supposed to be fixed previouslyThe code resulting from the check engine light is for a catalytic converter that I was told was replacedI am beyond frustrated with this vehicleI sent an Email to the repair contact for the finance company and am awaiting response

This customer did purchase a Retail vehicle from us on the alleged date. We received a call from [redacted] along with a picture (attached) that the customer was there racing the vehicle. Our retail units are sold "as is" with no warranty unless the customer purchases one. I... have also attached the conversation between this customer and Sales Manager [redacted] ***. I don't believe Mr. [redacted] was rude as all with the customer being testy with him.

(The consumer indicated he/she DID NOT accept the response from the business.) dear to whom it may concernmoney has been spent of both sides of a non working car from beginning to end all services were worse then sub-parto date since the car recently breaking down we have to pay out of our own pocket 10,for rental vehicle's while my vehicle was being serviced and while we had the ford van for a rental the vehicle was falling apart due to wear and tear and only limited to miles a day and cents a mile thereafterthe (loaner) vehicle also temp tags that expired after days of loaning it after giving it back we were told that it would take a couple days to get it backwe were never given the (loaner) vehicle back even after askingthe when the vehicle went into the shop I was provided with a rental for a week and half and then one week while during this time I was on the phone about times ahead trying to make head way on my vehicle that I gave them in February while after that shortly got into the car accident because of a faulty clutch master cyclinder that after the very leaky trunk there is a pool of in the spare compartment they took it repaired and as they called me to come get it they told me that the vehicle finally messed up in the way I was describing so the repaired in hourswithout no apologies that the car I had only received form them not weeks prior had gotten me into a accidentwhen I asked for a NEW ENGINE replacement they said they would help finance it they pictures that I took every single part that I had taken outjust incase if it came to needing pictures (even the oil)the vehicle has had an amazing amounts of money spent on it in order to get it (working) again but it still hasn't it sounds worse then before and I do not accept because all the work ever done on the vehicle has been below average work and so to be back in the shopI shouldn't have to continuously have the work warrantied out it should be done right the first timethe good thing to know is that they have had vehicle for a week and don't even know whats going with it right now lol

Initial Business Response / [redacted] (1000, 6, 2015/10/07) */ We have been in communication with [redacted] to ensure the issues with her vehicle are resolvedWe have have identified the repairs needed and have provided Ms [redacted] with transportation and provided her twith estimate time her repairs will be completedAny further concnerns please get in contact with our office and our customer care teamThank you

MS [redacted] YES I REACHED OUT TO YOU BUT YOU WERE THE ONE THAT STARTED YELLING WHEN YOU DID NOT AGREE WITH MY RESPONSE, AGAIN I NEVER TOLD YOU WE WOULD MAKE A CAR PAYMENT FOR YOU WE DON'T MAKE CAR PAYMENTS FOR CUSTOMERS WHAT I TOLD YOU WAS I WOULD GIVE YOU A FRESH START BY SINCE YOU WERE A COUPLE PAYMENTS BEHIND AS OF TODAY YOU HAVE NOT MADE A PAYMENT IN ALMOST A MONTH YOUR VEHICLE IS AT RISK OF REPOSSESSION IF I DO NOT HEAR FROM YOU THIS WEEK I AM WILLING TO SPEAK WITH YOU AND RESOLVE THIS BUT YOU MUST MAKE YOUR PAYMENTS ON YOUR VEHICLE

WE IMMEDIATELY CONTACTED THE CUSTOMER AND APOLOGIZED FOR OUR INITIAL LACK OF CUSTOMER CARE EXPLAINED TO HER THAT WE APPRECIATE HER BUSINESS AND WOULD LIKE THE OPPORTUNITY TO RIGHT THIS WRONG WE AGREED TO IMMEDIATELY GET HER VEHICLE TO CHECK AT NO COST TO HER AND TO PROVIDE A RENTAL AGAIN WE APOLOGIZED FOR OUR MISTAKE AND THE CUSTOMER SEEMED PLEASED

when the customer purchased this vehicle there were plenty vehicles to choose from. This customer chose this vehicle. We also take customer with less than perfect credit which is why sometimes the cost is higher. We have also repaired the customers vehicle at no cost to the... customer

This customer was released of his responsibility of the vehicle when he returned it and was also refunded his $down payment November 12,