Best Car Buys Ltd

Since our last conversation with Ms*** she expressed that the service center that she was directed to was unable to take her in for an appointment so we advised her we would assist in the coordination of this appointmentSince then we have had a representative attempt to reach out to her a few times to assist with this and was unable to reach herI just reached out and spoke with Ms***, she stated she did not have her phone for some time but had time to coordinate this and we have assisted with the coordination of her service appointmentThank you for your time,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The parts for the oven door when called in were labeled "no longer available"The distributor must have looked up the model number wrongOur tech who was out there is in the National Guards now and I am unable to reach him however, I do remember our talk regarding this call and he said the
customer had the door all messed up and tried to repair it himself and was not able toThis left a bigger mess for usThis happens when people attempt to repair something they shouldn't and ultimately we end up with the messAs far as the washer he did check it out and that is why we offered to split the service call of $Bottom line is that I am not going to argue with him over $I will have his debt removed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have only spoke with *** *** once in which I'm waiting for a returned call regarding the down paymentHopefully I am able to obtain the full amount if any as stated by the business.
Sincerely,
*** ***

this is not correctthis customer did have mechanical issues that were repaired and paid for by our company. No repair cost were place on her account., I *** *** personally spoke to her and assured her that once she was back in her vehicle we would give her a fresh start and not
charge her for the period of time she was without her vehicle. AT NO TIME DID I TELL THIS CUSTOMER WE WOULD PAY HER CAR PAYMENTS. That is not legally possible since we don't pay car notes for our customer. I tried talking to this customer today and all she did was yell, scream, and cuss and refused to listen to anything,. I advised her I would not listen to this type of language when we have helped her several times

We have reached out to Ms*** and discussed the phone call placed to her employerWe apologized for any inconveniences caused on behalf of our organizationWe assured her the purpose of the call was to attempt to verify employment for the approval of her loanWe care about customer feedback
and as an organization always take corrective action to ensure customer satisfaction

HE DID CALL US ON SATURDAY THE DAY AFTER HE BOUGHT THE MACHINE FOR SERVICEAT THAT POINT WE WERE COMPLETELY BOOKED UNTIL MONDAYHE WAS EXPECTING A TECH TO COME RIGHT OUTWE DON'T HAVE TECH'S JUST SITTING AROUND ALL DAY, (LIKE THE *** ***), WE ARE A VERY BUSY COMPANY RUNNING UP TO CALLS A
DAY, IT IS FIRST COME FIRST SERVEDWE CAN'T JUST TELL A CUSTOMER THAT HAS ALREADY BEEN SCHEDULED THAT WE HAVE ANOTHER CUSTOMER WHO JUST CALLED IN AND WE'RE GOING TO TAKE CARE OF THEM INSTEADJUST AS WE WOULDN'T DO THAT TO HIM IF HE WAS ALREADY SCHEDULEDHE HOOKED THE MACHINE UP HIMSELF AND WHEN IT DIDN'T WORK AND WE COULDN'T COME OUT RIGHT AWAY HE WAS DEMANDING HIS MONEY BACKOUR INVOICE THAT HE SIGNED STATES THAT "ALL SALES ARE FINAL"THAT DIDN'T SIT WELL WITH HIM SO I TOLD HIM TO BRING IT IN AND WE WILL CHECK IT OUTIF IT DIDN'T WORK I WOULD DO A REFUNDI TOLD HIM IF HE WANTED US TO COME OUT MONDAY WE WILL DO THAT AND I WOULD WAVE THE FEE OF COMING OUTWE HAVE A FEE TO COME OUT BECAUSE SO MANY PEOPLE TAKE THESE APPLIANCES THEMSELVES AND HOOK THEM UP WRONGHE TOLD ME HE DID EVERYTHING CORRECTLYI TOLD HIM SOMETHING COULD HAVE HAPPENED WHILE TRANSPORTING IT, THINGS HAPPEN YOU JUST NEVER KNOWHE CHOSE TO BRING IT IN AND WE HUNG UPHE THEN IMMEDIATELY FILED A COMPLAINTTHE VERY NEXT MORNING I GOT THE COMPLAINTI THOUGHT THIS WAS KIND OF ODD WRITING A COMPLAINT BEFORE HE EVEN SEES WHAT IS WRONG WITH THE WASHERSO THE FOLLOWING DAY HE BRINGS THE WASHER IN AND GUESS WHAT?.....THE WASHER RAN FINEHE STARTED CUSSING AT HIMSELF, MAD THAT HE WAS GOING TO HAVE TO KEEP THE WASHERI TOLD HIM WE WOULD STILL REFUND HIS MONEY, THAT IS THE TYPE OF BUSINESS WE RUNTHAT WAS WEDNESDAY AND HERE IT IS FRIDAY AND I WOULD HAVE THOUGHT HE WOULD HAVE RECANTED HIS COMPLAINT BY NOW SEEING HE FILED ONE IMMEDIATELY ON MONDAY WHEN WE HUNG UP THE PHONEWHAT HE DID WAS HAD THE DRAIN HOSE KINKED WHEN HE HOOKED THE WASHER UP NOT LETTING THE WATER EXIT AT THE RATE IT SHOULD, INSTALLERS ERROR, NOT OURSI DIDN'T HAVE TO REFUND HIM ANYTHING BUT I DIDTHANK YOU, RICK

Mr *** needs to come to BCB and his downpayment will be refunded

Complaint: ***
I am rejecting this response because:The Manager is never available to talk tooTried that many timesHe leaves issues up to his Team leadThe only reason my alternator got fixed when they told me was because I threatened to go to the Fox News TroubleshootersThe day I was there I wasn't the only one who had been told my vehicle would be ready then told I would have to wait another day, there were several othersSo let's get realWe can also mention about how those *** *** are fudged by Best Car BuysHow often have you gone to a used car place that tells you they check all this stuff on the *** *** and then a few weeks and months later it craps outSo I will not contact you SirThat is an impossible task
Sincerely,
*** *

I had my Customer Care Team reach out to this customer concerning this complaint. We agreed to get the customer into a loaner today and get his vehicle into the shop IMMEDIATELY. Apologized to the customer for the confusion and gave him my number in case he has any other issues.
Customer is now satisfied

Initial Business Response /* (1000, 10, 2015/07/10) */
My name is [redacted] and I am the Operations Manager here at [redacted]. I have reached out to [redacted] on numerous occasions and left voice messages which have never been returned. He has also not made a payment on his...

vehicle in over a month. I wanted to find out how I could assist him but again, havent been able to speak with him

We have made substantial attempts to reach out to customer to try and discuss his concerns. We have been unsuccessful in getting a response to any calls or emails. Debtor has stopped communication and defaulted in payments. We encourage them to get in contact with our office to discuss his loan and concerns with his vehicle.
Complaint Response Date bumped because: Data Base Migration

THE VEHICLE HAS BEEN REPAIRED AND GIVEN BACK TO CUSTOMER.  WE HAVE NOT HEARD OF ANY OTHER COMPLAINTS.

Ms. [redacted] originally brought in her vehicle on 6/28 with complaints that the transmission was slipping and A/C was not blowing cold.  We had diagnosed the car that the engine was not slipping but in fact had a miss in it and it was in need of a tune up and the car did need a HVAC controller...

unit to fix the A/C so it would blow cold.  Tune up was completed but the HVAC controller was not installed at that time because the part was not in.  Ms. [redacted] agreed to take vehicle and make another appointment to have unit installed to fix A/C problem.  Also, I had covered $196.20 of the repairs for her inconvenience.  She made her appointment for 7/12/16.  When her car was having the HVAC unit installed, smoke started coming from the unit.  We then found she had an electrical issue in the car.  I called Ms. [redacted] to let her know what the problem was and apologized that our service center would need to keep the vehicle longer than expected and that I would provide her with a rental vehicle free of charge.  She agreed and picked up the rental immediately.  During this week that we had her car, there was a shift in management and we wanted a certain tech to fix the electrical issue.  Ms. [redacted] called in on 7/19/16 at 3:38 pm and spoke with finance wanting to know the status of her car, she was transferred to customer care and received voicemail.  She called back at 5:38pm and let customer care know that the rental had broken down.  Customer was put on hold so rep could talk to manager and Ms. [redacted] hung up during holding. Ms. [redacted] called right back and rep told her we would get rental towed and call her in the morning of 7/20/16 to get her and estimate of when her car would be ready and to get her a working rental.  Talked to customer on 7/20/16, got her into a working loaner and the manager of the service department talked to her directly of the issues of her car and that her car would be done hopefully by the evening of 7/21/16 or 7/22/16. Customer was content with this settlement.

Mrs, [redacted],Balance has been reduced by $3000.  a receipt has been emailed. The receipt is attached.

Complaint: 11088698
I am rejecting this response because: Even after filing this complaint FPF still failed to answer my calls on the repairs needed to my vehicle. I called shortly after purchasing and spoke to [redacted]. She took down the information and forwarded to R & M Repairs' when I called to make an appointment R and M Repairs said they didn't receive the email from FPF and I needed to call them back. I tried for two weeks and no one called me back. Terrible customer service.
Sincerely,
[redacted]

We sat down with Mr. [redacted] on 01/05/15 to discuss the concerns with his vehicle. We advised of the diagnostic received by a shop and that the company would cover the cost of the repair as well as provide him with a rental for transportation as the repairs were being completed. Mr. [redacted] agreed to allow us to do so, we provided a rental the same day and handled the transport for his vehicle to ensure the repairs were completed. As we were awaiting the repair completion Mr. [redacted] advised us he changed his mind, he returned the rental a few days later. Since the time of purchase we have worked diligently to ensure we have provide our customer with prompt service, tow services on his vehicle, rentals and covering the repairs for the two prior times his vehicle was in a shop to ensure his customer satisfaction reliable transportation. We will continue to follow up with Mr. [redacted] to discuss his vehicle, repairs and loan and hopefully get Mr. [redacted] back into his vehicle.

The customer called for service after trying to fix it himself, obviously he was not able to do that after replacing the ice maker and it did not take care of the problem. He ended up having to call us because of the lack of knowledge he had for the refrigerator. He was told, (as everyone is), that...

there would be a service charge, in his case $95 to come out and any part's, tax and labor would be on top of that. Our tech was out there for well over an hour trying to figure out what was wrong after his initial diagnose of the board being bad did not work. Our tech never charged him any labor or any other charges. I did call him back, he didn't answer and I left him a message that the door was no longer available. In talking with my tech he had mentioned the valve to the home owner and that is the only reason he knew that the valve was even there. Bottom line is he was told of the service call and that cost is ONLY to get one of our tech's to his home, any other charges that are incurred in the home is on top of the service call and he wasn't charged a penny extra.

(The consumer indicated he/she DID NOT accept the response from the business.)
dear to whom it may concern. money has been spent of both sides of a non working car from beginning to end all services were worse then sub-par. to date since the car recently breaking down we have to pay out of our own pocket 10,045.36 for rental vehicle's while my vehicle was being serviced and while we had the ford van for a rental the vehicle was falling apart due to wear and tear and only limited to 100 miles a day and 45 cents a mile thereafter. the (loaner) vehicle also temp tags that expired after 28 days of loaning it after giving it back we were told that it would take a couple days to get it back. we were never given the (loaner) vehicle back even after asking. the when the vehicle went into the shop I was provided with a rental for a week and half and then one week while during this time I was on the phone about 9 times ahead trying to make head way on my vehicle that I gave them in February while after that shortly got into the car accident because of a faulty clutch master cyclinder that after the very leaky trunk there is a pool of in the spare compartment they took it repaired and as they called me to come get it they told me that the vehicle finally messed up in the way I was describing so the repaired in 2 hours. without no apologies that the car I had only received form them not weeks prior had gotten me into a accident. when I asked for a NEW ENGINE replacement they said they would help finance it . they pictures that I took every single part that I had taken out. just incase if it came to needing pictures (even the oil). the vehicle has had an amazing amounts of money spent on it in order to get it (working) again but it still hasn't it sounds worse then before and I do not accept because all the work ever done on the vehicle has been below average work and so to be back in the shop. I shouldn't have to continuously have the work warrantied out it should be done right the first time. the good thing to know is that they have had vehicle for a week and don't even know whats going with it right now lol.