Best Choice Plumbing & Heating

Tell us why here...This customer had excavation work done with our company. We have an information flyer explaining all the things that could occur during excavation including not only your sidewalk may be damaged but in some cases the neighbors sidewalk gets disturbed as well. In that case if the...

neighbor does not repair, you the customer are taking responsibilty. The customer read & signed this information flyer. As far as the [redacted], We DID NOT HIT A GAS LINE, during the course of the job the workers smelled gas and NOTIFIED [redacted] as that is proper procedure. There was no break from our company. We did nothing wrong. We smelled gas and notified [redacted].In the pictures you can see that the cement was cracked before we even started , and when we finished it was left in proper place and was not sunk down. If the cement sank it was because the customer had excavation work done and again that is mentioned in the information flyer. We did not do anything to customer cement. This customer had work done on 3-3-16. We were never contacted till 4/22/2016 and I told her I would have my cement guy come out and look at it next week and give her an good price to fix her cement and I called her today with the price after my cement guy went out and she said she already had the work done  Please review this and contact me for any further information.

Please see attached contract signed by the customer which states in detail the repairs included and the prices quoted.Repair of the tub faucet was not agreed on or included.Please note the original price quoted was $1075.00 and discount was $175.00 ( 16% discount ) This customer also delivered a DVD...

to our office threatening to slander our company on social media and TV news if his demands were not met. Do you have any recommendation on what recourse we have if this is done?We will email a copy of the DVD if you would like.We charge by the job as stated in the contract not by the hour. However, there also were materials purchased and the overhead of our trucks, office staff, insurances, ect. that the customer forgot to factor into HIS plumber hourly rate that he came up with.

We were the sub contractor for the General Contratcor on this job.  We generally do not
have contact with the GC's client rather we go through the GC as it is
his customer. Once we had authorization to deal direct with the
homeowner we have sent our guys to address the issues. We did not...

supply
the fixtures, only installed what was provided. The lines were flushed
out at least 2 times already. The sediment is from older pipes
throughout the house clogging the faucets. We already agreed to install
an extension on the one valve recessed in the wall. We still recommend
the booster pump to provide adequate and factory recommended pressure
however already agreed to assess it again once we clear sediment from the
faucets (3rd time).Please let me know how this complaint can be reolved. Thanks so much.We have been in contact with the homeowner multiple times and I will copy & paste an email thread below as proof of just this conversation, not to mention the multiple other times we have spoken to this customer regarding his issues. From: [redacted] <[redacted]>Date: April 16, 2015 at 12:49:45 PM EDTTo: "[redacted]@bestchoiceplumbing.net" <[redacted]@bestchoiceplumbing.net>Cc: [redacted]>, [redacted]>Subject: Re: Plumbing Follow UpThe extension kit is ordered. $85.63. I am awaiting a proposed ship date, and will let you all know when I have it. On Thu, Apr 16, 2015 at 12:42 PM, [redacted] <[redacted]> wrote:ok, I will do so todayOn Thu, Apr 16, 2015 at 12:36 PM, [redacted]@bestchoiceplumbing.net <[redacted]@bestchoiceplumbing.net> wrote:Please order the extension and let me know when it comes in so I can schedule. I'll pay for the extension. [redacted]Bob H[redacted] Best Choice Plumbing[redacted]Phila., Pa., [redacted]Phn. ###-###-####Fax ###-###-####On Apr 16, 2015, at 12:19 PM, [redacted] <[redacted]> wrote:Bob;Thank you
for finally responding to our concerns. I appreciate that you seem
willing to resolve this, we would certainly like that to happen as soon as
possible. Based on your responses I think your staff
are feeding you inaccurate information about what was done and what needs to be
done. If you would like to stop by the house you will see clearly what
is going on and where your staff dropped the ball. Whatever the case, if
we can get these problems resolved we will be happy to put this matter
behind us. In response to your responses.1)
The sprays were only actually cleaned once, the last time someone was
there. Other times Bill simply took the spray cover off and never
cleaned the fitting which connects to the copper line, which is where
the clog actually was. Once that was done for the wall sprays, then
suddenly worked fine without the pressure pump on.  The remaining
valves and other fixtures have also not been cleaned. Whether the debris
was from the install or from old pipes should not matter, new
installations routinely have debris in the lines, cleaning the fixtures
when they are first started up should be a normal part of the process.Please lets do that now for all the remaining fixtures. 2) 
I have not ordered the extension, Its cost is $86 dollars, It
is required as a result of incorrect installation, you should pick up
that cost. Once you confirm that you will cover the coat, I will order,
or give you the order information to order the valve. Otherwise you can open the wall and
correct the installation to the manufacturer's specs. 3)
The spray worked fine when first installed with. Now that it has
been cleaned it works fine with no pump. The specs show optimal
pressure as 43.5 psi, The actual pressure is 38 . The workable pressure
range as you can see by your own attachment and confirmed by the
Manufacturer is from 7 to 72 PSI. It does not need to be pumped
up to 70psi to work. The pump is not plugged in or turned
on. The
pressure is fine on the sprays that were cleaned. If Bill had actually
cleaned the fixtures correctly there would have been no reason to
install the pump which he deceptively forced on me even though I have
insisted since day one that the fixtures were clogged. The sink faucet
was clogged, your people cleaned it, then it worked great. Why was this
such an issue with the shower? If you are telling me now that you get to decide what I should buy based on PSI numbers instead of me
deciding what I want in my home based on actual functionality then I do not agree.  Again I think you need to stop by
and look at the situation instead of listening to your staff who
are not giving you accurate information. The pump was
never needed, it is not needed now. Your company's handling of this has
been so aggravating and offensive to us that If we did need a pump we
would prefer to it from the ISIS rebels than from your company.  Please
clean and effect the other repairs and you will
see for yourself that it was never necessary. Please
let me know about the thermostatic valve / extension kit. and when we
can proceed on the remainder of the work. I would appreciate an answer
by Friday afternoon. Sincerely[redacted]On Wed, Apr 15, 2015 at 12:24 PM, [redacted]@bestchoiceplumbing.net <[redacted]@bestchoiceplumbing.net> wrote:Sorry for the delay. Please see my responses below [redacted]Bob H[redacted] Best Choice Plumbing[redacted]Phila., Pa., [redacted]Phn. ###-###-####Fax ###-###-#### 





 


 


---------- Original Message ----------
From: [redacted] <[redacted]>
To: Bob H[redacted] <[redacted]@bestchoiceplumbing.net>
Date: April 15, 2015 at 8:35 AM
Subject: Fw: Plumbing Follow Up




 


Bob, please call him today


V
 




----- Forwarded Message -----

From: [redacted] <[redacted]> To: [redacted] <[redacted]> Cc: [redacted] <[redacted]> Sent: Tuesday, April 14, 2015 10:50 PM Subject: Plumbing Follow Up









Hi [redacted]:


On our last correspondence last week you indicated
that the owner of Best Choice, Bob, had indicated that he was going to
address the outstanding issues raised in my email.0

To reiterate:
1. Clear all clogged supply lines and fixtures installed by Best Choice
We've
cleared debris several times. It is not solder or anything that Bill or
Tim caused. It has been sediment from old pipes or possibly coming in
from the main. It is fine sediment and these fixtures have low flow
cartridges where sediment is clogging. When we return we will flush out
once again but we cannot be liable for a problem that we did not cause.  2. Correct the improperly set thermostatic valves placement in the wall.
We
will take care of this. Can you give an update on the extensions you
were going to order in the previous email. If they have arrived we can
set them this week.  3. Refund charges for an unnecessary pressure pump sold by you staff as the false resolution of the problem they created.
I'm
not sure if this is correct. The faucet info states optimal working
pressure is 43.5 and even then it will be less than 1 gal per min. There
is only 36lb incoming line pressure at the front wall and even less at
the fixtures on upper floors. See info attached.Once
we install the valve extensions (and flush again), we'll check the
pressure. If the pressure is as required we'll remove the pump.  4. Remove the pump and restore the plumbing to its proper working state.
Again see response to #3

On April 6th you indicated that The owner of best choice
has indicated that he is perfectly willing to resolve all of this for
you. Please  forward make and model number of the valve so he can
properly resolve.


 
On April 7th I sent you all of the model information and
install drawings from the manufacturer, as well as links to their web
site.




Since that time I have had no follow up on this matter. I did
however receive a collection call from Best Choice asking me to pay the
balance for the pressure pump which we all agree was unnecessary and
should be refunded and removed. I indicated that the pump was to be
removed and other work performed. and the person from Best choice said
they would discuss this with Bob and call me back. I have not received a
call back.




I do not understand why this is such a chore to resolve, and I
note that this issue now dates back to the Fall when I first raised the
issues of the install and the function of the shower valves.




I will continue to pursue this matter until it is resolved. I
would prefer to do it cooperatively, and to get it completed promptly, 
but if necessary I will pursue it through every possible channel
including the Revdex.com and the courts.




If Best Choice intends to resolve these matters, I would like a
phone call from Bob by Friday  April 17th explaining how and when he
intends to do so, and specifically what he will be doing. If I do not
hear from him with a plan, I will presume that there is no longer an
intent to resolve this amicably and will act accordingly. I would convey
this to Bob directly, but he does not return my calls, and the Best
Choice email form their website is non functional.




I look forward to a response and to hearing from Bob at his earliest convenience.




Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: When I originally contacted the office I asked for an estimate for all plumbing repairs. I was told that a plumber would be coming out on December 5, 2014 to give me a quote on all plumbing repairs. When Anthony G. arrived, I show him everything I wanted repaired. We agreed on a price of $900.00.I went to run some errands and received a call from the office stating Anthony was finished. Upon arriving I checked his work only to discover that the bathtub faucets were not fixed. I complained that all repairs were not finished. Mr. Anthony stated that the bathtub faucets were not included in the price (information he neglected to tell me before he started the repairs).I then asked Mr. Anthony for an itemized bill and he wrote up a sales agreement which you have on file. Clearly you can see that the breakdown is written to fit the work he did which is extremely inflated. I do not know of any plumbing companies out there making $225 per hour for simple repairs.As far as the DVD, the company is claiming that I am slandering them. It is not true. I am just expressing my bad experience with Best Choice Plumbing, because I feel I was misled, ripped off, and over charged. I tried on more than several occasions to contact them to resolve this issue, and no one from their office has contacted me yet.
Regards,
[redacted]

To whom this may concern I've spoken to the business and they offered to install a sink if I purchased one, that's not satisfactory to me given the fact I already gave them $300.00 hundred dollars to fix it in the beginning. Why should Ipurchase a sink when they damaged the first one I much rather have my money refunded I can get someone else toinstall it. And not do business with them anymore.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This company is the  sole reason I now have isues with the water suppy line that I feel through their  negligence  contributed   to the issues. The same area   that was excavated  now has to be excavated  again. The problem has been determined that the leak is located exactly where the work was done right next to the curb trap subsequently  the main  drain is in the same cement square. I had this compay offer me a estimate with out fully assessing  the issue they gave me an estimate of $2100. Then said for you inside pipe  it will be extra $200. Nothing is wrong with that pipe. Its not even an issue. The water department   came  out assessed   the issue and could tell me  how and why this happened   and what needed to be done to fix the issue. The water department can't even get in and out of the water main. The choppy cement  work  has encased it and now that has to be replaced. Their estimate was roughly $2700. A big difference. Im tired of having to foot a bill for things that were never the problem. To add insult  to  injury. When a new representative  call I had to demand   a copy that I should of had when the work was completed. I did not read this in the contract  I got a contact with a valid signature  from  the company the same day I got off the phone. They have to do something   this is not what I signed up for. Im paying   for ultimately   the same job twice. This is wrong and I cannot  allow this compay   to bully me in to decline. 
Regards,
[redacted]

Always there when I need them. Awesome work and awesome people. Great people to deal with and highly recommend.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the last pictures that were sent from this business proves my point that nothing was wrong with the sidewalk before they started their job and the sidewalk sunk in after they were finished.  The sidewalk showed no signs of being uneven, no gaps or anything of that nature.  Pictures don't lie, my neighbor had no reason to lie and the workers at [redacted] had no reason to lie or deal with the sidewalk.  
Regards,.  
[redacted]

This customer called us to their property asking for an estimate on
replacing a curb trap. We gave her the...

estimate after observing her
situation and she wanted to go ahead with the work She signed a contract
and also signed an information flyer clearly explaining some issues
that could occur when excavating and disturbing the ground and working
with old pipes. Agreeing that you fully understand all that is required
as the homeowner.
We completed the job on 2/25/15 that we were contracted to do. We
pulled permits with the City of [redacted] and had an inspection done
at the time of work performed. We also have pictures of the job we did showing the hole open and the pipes exposed and you can clearly see there is no damage to water line. Nothing is leaking  .
If the customer is now having an issue with her water pressure that is a
seperate issue. We worked on her sewer line and had nothing to do with
the water line. Her sewer line was old and as stated by customer she
understands that her pipes are old.
Customer did call us earlier in the month and we came out to check
our work and we did clear the drain free of charge per customer request.

We cannot come out free of charge to re excavate job just to prove to her that we did not do anything to her pipe.

The repair that we made to the drainline that feeds the sink wouldnt have caused damage especially the crack. Our technician on site said UN DOUBTEDLY  that we did not crack the sink, HOWEVER WE ARE WILLING TO MEET HER HALF WAY TO RESOLVE THE SITUATION AS NOW OUR NAME IS INVOLVED. IF SHE...

PURCHASES A NEW SINK WE WILL INSTALL IT FOR FREE. WE FEEL THIS IS MORE THAN FAIR CONSIDERING  WE DID NOT DAMAGE THE SINK IN THE FIRST PLACE.

The original paperwork ( see attached ) given to the customer prior to the begining of job explains the posiibility of storm water entering the basement after an excavation job. It also explains the process & time frame of cement repairs. Weather and the holidays were a part of the delay. Our...

crew cleaned up all of the water & mud that entered the basement. We offered $700.00 for the throw carpets that we removed as well as the damaged laminate floor to try to resolve the situation & keep the customer satisfied. Our offer still stands. We have been in contact with this customer the whole time, especially the Operations Manager and the Office Manager. Any questions please direct them directly to them so we can handle this quickly and efficiently.Thank you.

Please see the attached pictures taken at the jobsite just before the guys left the jobsite. There is no indication of our crew lifting a slab. There would be no reson or motive to do so. The ditch was properly backfilled. You can CLEARLY see in the picture that there is NOT a void under the slab. This picture speaks for itself and disputes the claims made against our company. 
 
As far as the gas - our crew did not know where any leak was. They smelled a gas smell & followed procedure by notifying [redacted] came out and replaced several services on the block after getting onsite. They were original services to the homes.
 
We only excavated in the area show in the pictures. There were multiple leaks at several other neighbors houses. It is not possible for our crew to disturb or cause a leak in an area where we are not working close to. It is unfair to blame us for these leaks simply because we were there .
 
I left a message for customer today. I want to just explain this to customer and try to help her realize this was not our fault.

This customer called us to their property asking for an estimate on
replacing a curb trap. We gave her the estimate after observing her
situation and she wanted to go ahead with the work She signed a contract
and also signed an information flyer clearly explaining some issues
that...

could occur when excavating and disturbing the ground and working
with old pipes. Agreeing that you fully understand all that is required
as the homeowner.
We completed the job on 2/25/15 that we were contracted to do. We
pulled permits with the City of [redacted] and had an inspection done
at the time of work performed. We also have pictures of the job we did showing the hole open and the pipes exposed and you can clearly see there is no damage to water line. Nothing is leaking  .
If the customer is now having an issue with her water pressure that is a
seperate issue. We worked on her sewer line and had nothing to do with
the water line. Her sewer line was old and as stated by customer she
understands that her pipes are old.
Customer did call us earlier in the month and we came out to check
our work and we did clear the drain free of charge per customer request.

We cannot come out free of charge to re excavate job just to prove to her that we did not do anything to her pipe.

Revdex.com:
I am rejecting this response because:I have reviewed the response made by the business in reference to
complaint ID [redacted]. I do not agree with a number of the statements
put forth by the business. I do agree that the business has been in
touch with me finally after I filed this complaint, and invoked other,
harsher remedies.  I agree the business sent people over on several occasions, however they did not clean anything until the last visit. where they cleaned one part of the system and it actually worked as promised. They left before cleaning the remainder.  The
business representative used the clogged pipes to upsell us a pressure
pump we did not want.  THe pressure pump did not affect the problem or resolve it in any way. Once the plumbing company actually cleaned some of the pipes the system
started working again. They have not cleaned all of the pipes. The
pressure pump is not on, the cleaned pipes work fine, and the
non-cleaned pipes do not work well. When the pressure pump is on, we get
exactly the same result. We have ordered additional parts
required to correct the piece of the system which was not properly
installed. The business has indicated that it will pay for these parts, will
complete the repairs and will assess the pump which they are trying to
force us to purchase. I have invited the business owner to meet
me at the site and evaluate the situation for himself. If he did so, he
would not be making the claims he is making for the facts of the matter
would be obvious. He has not responded to that offer thus far, I hope he
will take me up on it.  I have ample pictures, video  and correspondence to fully and thoroughly document these claims. The
matter should never have required this much effort on our part to get a
response from the contractor or specifically the plumber, and if they
had responded promptly and appropriately the issues would have been
resolved long ago. I have called the plumbing company on at least 6
occasions to speak to the owner. on each occasion, I was told he was not
available but someone would call me back. On each occasion, I had to
call back to get a response and did not receive a call back.  To date, I
have not had a single business or courtesy call form the company owner to
whom I paid so much and from whom the job is still not complete, leaving
me with only a sense of waste and aggravation.  I now appreciate their
promises by email to complete the job, but no longer have faith in their
word. Once the problems are fully addressed, financial matters
reconciled, and the plumbing functions as intended, I will be happy to
withdraw the complaint, and praise the company for completing the job.
Regards,
[redacted]
 Complaint: [redacted]

In response to some of the customers concerns we were hired by HIS
Contractor to do the work and that contractor was present on at least 1
occasion where plumber took apart faucet and cleaned debris and that was
not the only time we cleaned it.
We did not leave without cleaning the rest of the faucet. The
plumber was told to leave with abusive & foul language. Customer
could not wait any longer for us and demanded we leave.The problem with the pressure pump has yet to be determined. We are still waiting on part to come in and then we will go out and complete the job  and access the whole situation. If there was a mistake made we will fix the situation. We have been in business a long time. We are a family owned company and will stand by our work. We are not going anywhere. We have been to the property several times & are more than willing to come back. We are just waiting on confirmation for the part to come in. The owner is not available at all times. He is pulled in many directions. But we are fully stafffed and can handle this issue. I personally have talked with the customer a few times even before this complaint came in so I'm not sure where that came from that he was not getting called back. Maybe not at the exact time he wanted. But there has been communication at all times between customer and the company.Please contact me for any more information that you will need. Thanks so much.

We have been in contact with the customer. Yes, the window was broke. It was an accident and we took the window and replaced it unfortuanatly the window place did not match it up correctly and we did not know that. We now have the window again and are working on getting this taken care of. We have...

been in contact with the customer and she is aware of what is going on.

We were the sub contractor for the General Contratcor on this job.  We generally do not
have contact with the GC's client rather we go through the GC as it is
his customer. Once we had authorization to deal direct with the
homeowner we have sent our guys to address the issues. We did not...

supply
the fixtures, only installed what was provided. The lines were flushed
out at least 2 times already. The sediment is from older pipes
throughout the house clogging the faucets. We already agreed to install
an extension on the one valve recessed in the wall. We still recommend
the booster pump to provide adequate and factory recommended pressure
however already agreed to assess it again once we clear sediment from the
faucets (3rd time).Please let me know how this complaint can be reolved. Thanks so much.We have been in contact with the homeowner multiple times and I will copy & paste an email thread below as proof of just this conversation, not to mention the multiple other times we have spoken to this customer regarding his issues.
From: [redacted] <[redacted]>Date: April 16, 2015 at 12:49:45 PM EDTTo: "[redacted]@bestchoiceplumbing.net" <[redacted]@bestchoiceplumbing.net>Cc: [redacted]>, [redacted]>Subject: Re: Plumbing Follow Up
The extension kit is ordered. $85.63. I am awaiting a proposed ship date, and will let you all know when I have it.
On Thu, Apr 16, 2015 at 12:42 PM, [redacted] <[redacted]> wrote:
ok, I will do so today
On Thu, Apr 16, 2015 at 12:36 PM, [redacted]@bestchoiceplumbing.net <[redacted]@bestchoiceplumbing.net> wrote:
Please order the extension and let me know when it comes in so I can schedule. I'll pay for the extension. [redacted]
Bob H[redacted] Best Choice Plumbing
[redacted]
Phila., Pa., [redacted]
Phn. ###-###-####
Fax ###-###-####
On Apr 16, 2015, at 12:19 PM, [redacted] <[redacted]> wrote:
Bob;
Thank you
for finally responding to our concerns. I appreciate that you seem
willing to resolve this, we would certainly like that to happen as soon as
possible.
Based on your responses I think your staff
are feeding you inaccurate information about what was done and what needs to be
done. If you would like to stop by the house you will see clearly what
is going on and where your staff dropped the ball. Whatever the case, if
we can get these problems resolved we will be happy to put this matter
behind us.
In response to your responses.
1)
The sprays were only actually cleaned once, the last time someone was
there. Other times Bill simply took the spray cover off and never
cleaned the fitting which connects to the copper line, which is where
the clog actually was. Once that was done for the wall sprays, then
suddenly worked fine without the pressure pump on.  The remaining
valves and other fixtures have also not been cleaned.
Whether the debris
was from the install or from old pipes should not matter, new
installations routinely have debris in the lines, cleaning the fixtures
when they are first started up should be a normal part of the process.
Please lets do that now for all the remaining fixtures.
2) 
I have not ordered the extension, Its cost is $86 dollars, It
is required as a result of incorrect installation, you should pick up
that cost. Once you confirm that you will cover the coat, I will order,
or give you the order information to order the valve. Otherwise you can open the wall and
correct the installation to the manufacturer's specs.
3)
The spray worked fine when first installed with. Now that it has
been cleaned it works fine with no pump. The specs show optimal
pressure as 43.5 psi, The actual pressure is 38 . The workable pressure
range as you can see by your own attachment and confirmed by the
Manufacturer is from 7 to 72 PSI. It does not need to be pumped
up to 70psi to work.
The pump is not plugged in or turned
on. The
pressure is fine on the sprays that were cleaned. If Bill had actually
cleaned the fixtures correctly there would have been no reason to
install the pump which he deceptively forced on me even though I have
insisted since day one that the fixtures were clogged. The sink faucet
was clogged, your people cleaned it, then it worked great. Why was this
such an issue with the shower? If you are telling me now that you get to decide what I should buy based on PSI numbers instead of me
deciding what I want in my home based on actual functionality then I do not agree.  Again I think you need to stop by
and look at the situation instead of listening to your staff who
are not giving you accurate information.
The pump was
never needed, it is not needed now. Your company's handling of this has
been so aggravating and offensive to us that If we did need a pump we
would prefer to it from the ISIS rebels than from your company.  Please
clean and effect the other repairs and you will
see for yourself that it was never necessary.
Please
let me know about the thermostatic valve / extension kit. and when we
can proceed on the remainder of the work. I would appreciate an answer
by Friday afternoon.
Sincerely
[redacted]
On Wed, Apr 15, 2015 at 12:24 PM, [redacted]@bestchoiceplumbing.net <[redacted]@bestchoiceplumbing.net> wrote:
Sorry for the delay. Please see my responses below 
[redacted]
Bob H[redacted] Best Choice Plumbing
[redacted]
Phila., Pa., [redacted]
Phn. ###-###-####
Fax ###-###-####
 





 


 


---------- Original Message ----------
From: [redacted] <[redacted]>
To: Bob H[redacted] <[redacted]@bestchoiceplumbing.net>
Date: April 15, 2015 at 8:35 AM
Subject: Fw: Plumbing Follow Up


 


Bob, please call him today


V
 





----- Forwarded Message -----
From: [redacted] <[redacted]>To: [redacted] <[redacted]> Cc: [redacted] <[redacted]> Sent: Tuesday, April 14, 2015 10:50 PMSubject: Plumbing Follow Up








Hi [redacted]:

On our last correspondence last week you indicated
that the owner of Best Choice, Bob, had indicated that he was going to
address the outstanding issues raised in my email.0
To reiterate:
1. Clear all clogged supply lines and fixtures installed by Best Choice

We've
cleared debris several times. It is not solder or anything that Bill or
Tim caused. It has been sediment from old pipes or possibly coming in
from the main. It is fine sediment and these fixtures have low flow
cartridges where sediment is clogging. When we return we will flush out
once again but we cannot be liable for a problem that we did not cause.  2. Correct the improperly set thermostatic valves placement in the wall.

We
will take care of this. Can you give an update on the extensions you
were going to order in the previous email. If they have arrived we can
set them this week.  3. Refund charges for an unnecessary pressure pump sold by you staff as the false resolution of the problem they created.

I'm
not sure if this is correct. The faucet info states optimal working
pressure is 43.5 and even then it will be less than 1 gal per min. There
is only 36lb incoming line pressure at the front wall and even less at
the fixtures on upper floors. See info attached.
Once
we install the valve extensions (and flush again), we'll check the
pressure. If the pressure is as required we'll remove the pump. 
4. Remove the pump and restore the plumbing to its proper working state.
Again see response to #3


On April 6th you indicated that The owner of best choice
has indicated that he is perfectly willing to resolve all of this for
you. Please  forward make and model number of the valve so he can
properly resolve.


 
On April 7th I sent you all of the model information and
install drawings from the manufacturer, as well as links to their web
site.



Since that time I have had no follow up on this matter. I did
however receive a collection call from Best Choice asking me to pay the
balance for the pressure pump which we all agree was unnecessary and
should be refunded and removed. I indicated that the pump was to be
removed and other work performed. and the person from Best choice said
they would discuss this with Bob and call me back. I have not received a
call back.



I do not understand why this is such a chore to resolve, and I
note that this issue now dates back to the Fall when I first raised the
issues of the install and the function of the shower valves.



I will continue to pursue this matter until it is resolved. I
would prefer to do it cooperatively, and to get it completed promptly, 
but if necessary I will pursue it through every possible channel
including the Revdex.com and the courts.



If Best Choice intends to resolve these matters, I would like a
phone call from Bob by Friday  April 17th explaining how and when he
intends to do so, and specifically what he will be doing. If I do not
hear from him with a plan, I will presume that there is no longer an
intent to resolve this amicably and will act accordingly. I would convey
this to Bob directly, but he does not return my calls, and the Best
Choice email form their website is non functional.



I look forward to a response and to hearing from Bob at his earliest convenience.



Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
My complaint has not been resolved.
On October 31st I notified the company that this 2nd window they dropped off at my house does not fit.  I spoke to an employee the same day and emailed the office manager the next day.  I got a response from the office manager on 11/3 stating she would look into it.  I had to reach back out to her on 11/5 to find out what she was doing to get the issue resolved.  She asked me if one of the guys who worked for her came to pick the window back up and I informed her that he had not.  I asked if they could come out on the 6th to pick it up and I did not get a response from her.  I called the next day and asked if someone could come out and pick it up the following day however I have not gotten any response.  
Both window replacements they send did not fit.  It seems like I'm being ignored and the company is not being proactive in reaching out to me to get this resolved. 
Regards,
[redacted]

We have tried our best to fix the problem. As of the other day we dropped the resized window off to customer and I emailed her to see if everything was ok. I have not heard back on that yet.

Best Choice Plumbing and Heating has been getting away with shotty service for many years, They should not be at an A standing with the Revdex.com. I know of several incidents of negative service and I agree that they create a bigger job than necessary, They stated on a better business complaint that they do not put a snake down a broken drain. They put a snake down a drain in the 2200 Park Avenue broke it off and left it in the drain and left the property, A class action suit should be lodged against them for the criminal way they swindle the public and get away with it. Consumers beware for your own good. CW