Best Electronics

Worst company ever!!! Rude on the phone, very rude at our home, either do not show for appointment or show up at 8:pm hours late! We had to fight with them for weeks to get dishwasher repaired and warranty company gave us a new companyThe new company came in and said the repair Best electronics had claimed they replaced and charge the warranty company forHad never actually been replacedTheir company is guilty of fraud! I am surprised they are still in business I left a review of one star only because we are made to fill in at least one starI personally give them -stars

This company is all tricks Claim Date 07/11/ 07/17/ They came to look after a refrigerator That was not working properly and stated that nothing was wrong Refrigerator still not working properly in that it cuts off, defrost and then come on again i.e thermostat problem 07/21/ Called them and they said that they will get the part in on Monday or Tuesday 07/24/ Called all day about times and no on picks up the phone 7/25/ Called and left message about timesno answer or return of calls

This company is a joke! Our Dishwasher has been broken since Oct Technician was to come out on Nov 2, but instead of coming to my house, I received a call from the technicianHe asked me what was wrong with the dishwasherWhen I told him the issues, he said it sounded like the motor and they would need to order the part before they come out I waited weeksReceived no call about the part coming inI called several times and either got a full mailbox or no one would answerWhen I finally got an answer, they put me on the scheduleno shows and rescheduled appointments later, they finally come outInstead of repairing the motor, the tech changes out the grinderHe doesn't speak to us , or give any information of what the issue wasHe was on his phone the entire timeAfter "fixing" it, he starts the DW, it runs a few seconds and then he leaves min goes by, and my DW sounds like grinding and clanking coming from the door, and then smoke comes out from the doorSmells of electrical fire fills my houseWe call again, and explain what happenedCompany said they'll get the tech to turn around and come backWe waitno showwe callmailbox full/no answerWe call everyday for a weekmailbox full/no answerWhen we finally reach the company, they schedule usOur appointment comes and goesno oneshows and we can't reach anyoneFinally, we're scheduled againappointments go by with no show or rescheduled When they come out, the tech discovers the mother board caught fireHe doesn't have the part and he needs to order itweeks goes byI call to see if part has come inI get scheduled and again no shows and no answerThe last time I called and spoke to someone, the tech seems annoyed and said he never had us on the scheduleSaid they've been to our house several times and was rude wanting to know what "we keep doing with the DW"After hearing this I hung upIt's now Jan Originally we bought the DW from Hhgreg, who is now out of businessThey sold our service plan to this company without notifying usOur DW is years old I rate The company at zeroUnfortunately I have to use astar

Best Electronics repaired two television sets for me about three months ago charging me $for there service, they then gave me a receipt and told me the work was warranty for one monthHowever two weeks later one of the television stopped working ,I then contacted Best Electronics to make them aware of the problem, they told they would send some one out that week , no one came that week so I continued to call to have someone come out but they would put me on hold and not come back to the phone eventually they sent some one out about two months after the repairthe gentleman came and he said he could not touch the TV because it was on the wall, I said ok I will contact my brother and have him help me lift the TV off the wall and asked if he can come back tomorrow to collect the TV which he agreed to Since that day I am calling and I am getting the run around I contact Best Electronics today at [redacted] to speak to the owner Mr [redacted] and was told that I cant spe

Poor service and bad attitude
On Dec 12, Best Electronics responded to a service problem on a built in microwave oven The oven was covered by an extended warranty program Best arrived and after troubleshooting said they would have to order partsTwo weeks later on Dec 27, scheduled a return visit on Jan to repair Tech replaced part and still has problem Have to order more parts Three weeks later Jan parts are in Revisit on Jan After minutes in the kitchen, Tech called me in Said he could not continue repair because my cabinet was broken A trim piece underneath the oven was snapped off He said I would have to sign a release to absolve them of any responsibility for the damaged cabinet for them to continue work I stated that the cabinet was not broken prior to their visit and that they must have broken it trying to remove the oven for repair They said they did not remove the oven yet They had removed the oven part way because they had screws an

Best Electronics repaired two television sets for me about three months ago charging me $for there service, they then gave me a receipt and told me the work was warranty for one monthHowever two weeks later one of the television stopped working ,I then contacted Best Electronics to make them aware of the problem, they told they would send some one out that week , no one came that week so I continued to call to have someone come out but they would put me on hold and not come back to the phone eventually they sent some one out about two months after the repairthe gentleman came and he said he could not touch the TV because it was on the wall, I said ok I will contact my brother and have him help me lift the TV off the wall and asked if he can come back tomorrow to collect the TV which he agreed to Since that day I am calling and I am getting the run around
I contact Best Electronics today at *** to speak to the owner Mr*** *** and was told that I cant spe

This company is all tricks
Claim Date 07/11/
07/17/
They came to look after a refrigerator That was not working properly and stated that nothing was wrong
Refrigerator still not working properly in that it cuts off, defrost and then come on again i.e thermostat problem
07/21/
Called them and they said that they will get the part in on Monday or Tuesday
07/24/
Called all day about times and no on picks up the phone
7/25/
Called and left message about timesno answer or return of calls

Best Electronics hired by Choice Warranty to repair my stove and refund back a $service fee upon coming to repair said item - no show
Best Electronics was hired by Choice Warranty to repair my oven and refund back $of service fee from $paid on 10-29- I have not heard back from this company and they have not repaired my stove I tried calling the company and they don't answer their phone and their mailbox is full The holidays are fast approaching and my oven is not fixed This is not a professional company and Choice Warranty and the company should be ashamed of themselves I would not recommend using this company at all they are not professional, honest or reliable

Worst company ever!!! Rude on the phone, very rude at our home, either do not show for appointment or show up at 8:pm
hours late! We had to fight with them for weeks to get dishwasher repaired and warranty company gave us a new companyThe new company came in and said the repair Best electronics had claimed they replaced and charge the warranty company forHad never actually been replacedTheir company is guilty of fraud! I am surprised they are still in business
I left a review of one star only because we are made to fill in at least one starI personally give them -stars

THIS COMPANY IS NOT PROFESSIONAL AT ALLTECH DO NOT KNOW WHAT THEY ARE DOING, WHEN AND IF THEY ANSWER THE PHONE, THEY ARE THE MOST RUDEST PEOPLE ON THE PHONESTARS FOR THIS COMPANY

I had different scheduled appointments, made through my warranty company for repairsNO one showed up for any of the appointmentsWe were unable to reach any one at the business before the scheduled times or after the scheduled timesWhen I would call the number I would either get hung up on or get no answerBut someone would call me back and very rudely act like they didn't know what I was talking about! He would say we don't have you on the schedule or No one has talked to you about scheduling an appointment, OR the best was, we have tried to reach you today but were unable to!UM! NO! NO ONE ever tried to call to confirm, and on the first appointment I did get a call that the tech was running late and would be there in a few hours, now my appt was between 8am-12pm, He called at 1:18pm, only to tell me the next day that I didn't have an appointment scheduled and that no one had tried to call me and had the audacity to say I was lying about itFor the next appoin

Home Depot set up an appointment with this company (Best Electronic) to come and repair my Samsung refrigerator The first thing he (must be the owner) said to me was "You're too far and I don't want to come over.." First thing that came to my mind was "how very unprofessional for a business owner to made such comment" Anyhow, he diagnosed my refrigerator over the phone, said it needs a new fan He will order the fan and call me back in 2-days to set up an appointment I waited, one week and three days later, no call received so I called him Nothing I received a call from Home Depot that Best Electronic will come to fix the fridge on 08/03/ I called the Best Electronic the day of to confirm, no answer I left a message, no call returnNo surprise to me, it turned out to be a no call, no show I called Home Depot back that evening and talked to a supervisor She said she was going to send Best Electronic a message for him to call me to set up another appointment to come fix the fridge Another day gone by, again, no call, no show I ended up telling Home Depot that I need a new contractorA business like this deserves less than star

I purchased an extended warranty on a dryer I purchased from Brand SmartMy dryer stopped working properly over month agoI called Brand Smart and was told Best Electronics was the service provider for the extended warrantyI called Best Electronics and scheduled service appointmentA tech came out and without moving the dryer or opening it said he was going to order a motor and heating element and it would take - business days to come inAfter weeks I called to inquire about the repair, the employee *** was extremely rudeWe scheduled an appointment for a Sunday between - We waited at home all day and nobody showed upI called again on Monday again spoke to ***, who again was very rude and he said the tech tried to call and nobody answered so he didn't come outAgain we scheduled another appointment, this time for Thursday from - Again, nobody showed upI called Brand Smart seeking assistance and was told their was nothing they could do because it was an

This is not the company you want to call for repairs They do not show up for appointments .They diagnose your problem without coming to inspect and they do not call to let you know that they are not coming Very unprofessional

Refrigerator / freezer was not working
Horrible! They are rudeI had an appointment but they did not show up nor did they callIt happened three timesFinally called the manager and he give me the run around about parts order & time table
Using the Revdex.com scale rating I give this company a

Rudest most uneducated service tech I've ever experienced
We have an LG refrigerator that is no longer cooling In fact, it is actually HEATING the refrigerator and freezer compartments As such, rather than wast coal-powered electricity, we unplugged the unit anticipating the tech's arrival
Imagine our surprise when he arrived and admonished us for having unplugged the unit two days ago
The last time a tech from this SAME company serviced this unit, his first step was to UNPLUG the unit and re-plug it to ensure it reset any errors that had occurred prior to his diagnostics
Once it was plugged back in, he declined to run the unit's diagnostic self test and simply had me feel the the condenser was vibrating That for him was evidence enough that everything was working properly
I asked him politely if he had a laser thermometer to which he said he did but he refused to gauge the input / output air temps When I said that if the output air was the same temp as the i

DO NOT LET THESE PEOPLE IN YOUR HOMEDEMAND A DIFFERENT REPAIR SERVICE FROM YOUR WARRANTY COMPANY
Shady, unprofessional, crooksThey are not interested in repairing anythingThe same as the other reviewsShows up late or not at allNeeds a part 3-days, two weeks pass and then we find out from the warranty company that the issue was "resolved"We opened another case and when they came out no part was installedNo diagnostic whatsoever was performed the "tech" simply started taking the thing apartWhen he left, without resolving the issue, we signed nothing
My theory..These people are running a scam on the warranty company they collect fromThey are signing the completion documents themselves and submitting them for payment from ATM Warranty CorpThey are submitting multiple claims for parts and time spent on each "repair" while "Techs" drive around town visiting peoples homes and effectively kicking the tires on the things they are repairing

This company has terrible customer service The technician did not show up for the first appt Was very late for the second Did not have the needed parts and had to schedule a third appt Part was put in and after first use (washing machine pump) my washer began rattling like it was going to explode My husband looked at the issue and discovered the pump was not the correct model and was not seated correctly When he called and tried to explain they needed a different part before coming back they argued with him and said it was not available My husband found the part online so they do still make it Company person had a terrible attitude They do not care about the customer because when appliances break it is never a convenient time so they have you at their mercy Do Not Use This Company!

This company was sent to us by Warranty plan for our Samsung refrigeratorIt was feezing uphe used his wrench to bang the ice off the coils as it fell in the floor and said that it was fixed and I soild not store anything plastic in thereProblem came back and Warranty Plan says they have to use same company because it has been less than days I have had three appoints with window of 5-pm Three times NO SHOWS! Nothing can be done they have the parts already Horrible Company and Customer Service!

During the 2nd week of July I contacted BrandsMart regarding an Oven that was purchased with an extended warranty that was (purchased)BrandsMart was very helpful in saying the extended warranty I would would with a company called Best Electronics who would service the stove for repairI contacted Best Electronics to schedule a repair The gentleman that took the call informed me so would be out at the property between 12-5pm that following week the exact date I do not recall however I am sure I could pull that information when the service technician showed it was 9:03pm in the eveningI was upset however I also wanted to repair to be completed as this was a rental unitOnce he looked at the oven he informed me he would need to order a partI informed the Service repair ( no problem) and asked about how long for the part, he informed me 3-daysOn the 5th day I still had not heard back from Best Electronics so I contacted them directlyThe customer service associate (same gent