Best RV Center

Review: Travel trailer purchased X XX XXXX. Cannot use dou to missing and brocken parts.Numerous times calling service.

My wife and I and our four children drove 3 hours each way to purchase an travel trailer from [redacted] It Was a sunday and we didnt get there till 3:00pm. We looked at many Trailers. We made our choice about 4:00pm. We left the lot about 5:30pm. we Drove home and it was dark when we got home.. The next morning we woke up and found Lots of small pices for the blinds missing or broken. Also the table wouldnt fit between the seats to make a bed.And electrical plates missing also refrigerator drawers missing it was like someone took parts to fix another trailer. So I called [redacted] in the service department. I told her I would move one seat back. She agreed. instead of driving six hours. I moved the seat just with removing a few screws and rescrewing.The table was able to fit now but the table is so bent and warped that it rocks like a rocking chair when it is down.I emailed pictures to [redacted] and allof the the brocken and missing parts. I have called april 10th april 20th april 30th may 10th. I have not received any parts. My children wont sleep on the dinette because the table is so bent. They keep telling me your parts should be there. Almost three months. Enough is enough. We cant use our trailer untill the parts come.So I have paid for storage and paid three payments and not used it ?????. I want the parts they promised me and reimbersement.Desired Settlement: I want my parts including 2 cover plates for the electric outlets,2 refrigerator door trays,6 plastic blind holders in the blind. and 6 for the walls,And a new table thats not bent. Reimbersment for not being able to use itfor three months.

Business

Response:

Business' Initial Response

Customer was called and we sent them via mail the blinds clips. Customer was notified that the parts are ordered and sending directly to him. I attached a copy of the part order in the email I sent him. No other action will be taken.

Consumer's Final Response

I still haven't received the parts for the refrigerator or the back taillight but other than that all the parts for the inside are good I'm very happy and so is my family it's just a shame it took three months. Thank you.

Review: My wife and I purchased a 2002 Pace Arrow Class A motorcoach via the internet and telephone. We flew to Reno, NV on Feb. 14, 2014 where the unit was delivered by independent contractor the next day. A brief inspection revealed a few discrepancies from the online adverstisement.After my calls were not returned, I emailed [redacted] at Best RV on Feb. 21, 2014 stating the unit had been advertised (and valued for my RV loan) as containing a washer/dryer, auto satellite, and automatic hydraulic leveling. The RV did not contain the W/D, and both the hydraulic leveling and satellite operate manually. The total NADA book difference of these three accessories was $1,010.I've called several times, left messages, and finally sent a second email on March 5, 2014 asking for resolution or I would assume the worst. Still no response so I am filing this report with the Revdex.com.Desired Settlement: If anyone from Best RV would have called or emailed me back, I was willing to negotiate a lesser refund amount. But now it has been nearly four months without the consideration of any reply.I now expect a refund in the full amount of $1,010, the difference between what I was promised by Best RV's advertising and documentation of our purchased RV, and what we received for our full payment.

Business

Response:

The customer should have verified all the options by phone or in person before purchasing this unit. This is a used and sold AS-IS. We also have a disc;aimer on our website. No further action will be taken.

Review: My wife and I visited the RV Center to look at an RV. It is a long drive, so after looking at the RV, we worked out a deal over email. The sales person and the owner ([redacted]) agreed on a price and told me congratulations that the RV was sold and they would put a sticker on the window stating it was sold. My wife and I then drove the long drive to the RV center to do a thorough inspection. We checked out the RV and there was a sticker on it with our names on it stating it was sold to us. We went to the sales office to put the down payment. The sales guy left the office and then informed us that the owner ([redacted]) let another sales person try to sell it at a higher price and received a down payment from another person from another state. [redacted] was aware (from the emails) that we were coming in to make the deal. I consider this fraudulent and a scam to try to get us to pay more when we already had an agreement.Desired Settlement: I would like them to honor their agreement. If that is not possible, I would like them to reimburse us the gas we wasted going back and forth on this deal. $100 should suffice.

Business

Response:

Unfortunately, the customer wanted to put down a very small amount of money to hold a very high end unit, with no purchase date. We as in all types of businesses, cannot hold an item for an unspecific amount of time. No further will be taken.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: Purchased a used tent trailer, and when we arrived home we noticed that the grill that was supposed to be included in our trailer was not there. We called bestrv numerous times only to be given the run around and later told that we purchased the trailer that did not include the grill. This is a lie and we are upset by the inconsistent information given.Desired Settlement: I would like my grill that came with the trailer but I know this will not happen so I want consumers to know that this establishment is poor and deserves to be put on notice.

Business

Response:

Customer purchased unit used AS-IS. Customer knew it didn't come with a grill when they purchased it. Sorry no further action will be taken.

Consumer

Response:

I am rejecting this response because: this is a absolute lie. The Internet ad as well as the salesman said that grill was included. Looked at 2 trailers one a 2013 and the other 2014. The salesman said both were the same and we should get the newer one because it was the same price. Both units had grills, and both Internet ads said they included grills. I would have purchased the 2013 if I had been told that the 2014 had no grill, because it would not have been the "same". Also, if I knew the trailer didn't come with a grill I wouldn't be complaining about it. The business's statement is completely asinine, and untrue.

Sincerely,

Hinton

Business

Response:

Customer was

aware the used 2014 did not come with a BBQ. They purchased the used 2014 over

the 2013 at a reduced price of $500.00 knowing it didn’t come with a BBQ. As a

dealer, we would have no reason to keep a used BBQ. No further action will be

taken on our part.

Review: bought brand new trailer, first camping trip rear tire fell off. took back to best rv and they will not cover the repairs.

My Wife and 2 daughters and I went to best rv on July 4 2013 to purchase a new trailer. We bought a 2014 eclipse attitude toy hauler. Everything went fairly smooth with the transaction and the sale people seemed to be pretty nice. We took the trailer home and parked it the backyard to start packing to go camping. So we leave the house around 1:30 pm to head south, about 80 miles into our trip our rear passenger tire fell off. After getting control of the truck and trailer we pulled over and found that all six wheel studs where broken off inside the hub. So we call BEST RV from the side if interstate 5 and they tell us" bring the trailer back to us we will look at it, but can't do anything for you until then." So we unhook the trailer drive 15 miles to the nearest town to get parts to temporally fix, so we can put a spare tire on. So we get the spare tire on and start to head home, because our trip is ruined now. I take the trailer in and spoke to Mr. [redacted] and he tells me "I have to take pictures and send them to eclipse to see if they will cover it." Ok, that was ok with me. Mr. [redacted] called me a few days later and told me that "eclipse will not cover it, so we will try lippert the company who makes the axles". Again I said ok. After about a week I called and talked to [redacted], and she needed more pictures for lippert. Ok so I emailed more pictures and waited again. After about another week I spoke to [redacted] and she told me lippert will not cover the repairs. Then tried to blame me for not checking the lug nuts on the tires. I asked to speak to Mr. [redacted] who is the owner and he wanted me to turn the repairs in to my insurance and best rv will do the repairs. so I took the trailer down to best rv and they wanted to charge me $280 for an estimate. its bad enough my insurance has to pay for it but to charge me for an estimate. I haven't had this trailer longer than a month and this happens. Then nobody wants to take care of it. Apparently Best RV doesn't have any quality control. Desired Settlement: I want best rv to cover the repairs.Also I want diminished value on my trailer due to the fact its wrecked and will never be able to sell for what its worth.

Business

Response:

Business' Initial Response

Customer came in with trailer and yes we explained that we needed to take photo's and submit the claim to the factory. We do not warranty the unit's this is done by the Manufacturer/Builder, we are agents for them. The

builder denied the claim and stated to submit it to the axle builder which we did. They did ask for more photo's and information which we provided. They also denied the claim, and stated this can occur when the lug nuts are too loose or too tight and there is a sticker right on the trailer that states customer is to check lugs. This is what I relayed to the customer.Zee then spoke to customer and explained he could start an insurnace claim, and we would help him out by covering his deductable, which is $500.00. Customer called back to say he started a claim and would be down to have a estimate done. Customer arrived with unit and wanted estimate to be done and just given to him. We explained that we charge $238.00 for estimates, as they are very lenghty. If we in turn do the repairs, that $238.00 is credited back to the customer. Customer then started yelling and cussing with terrible language us out and told he us he would get an attorney and sue us. We will not proceed with any thing else on this matter.We have done everything we could can to help this customer out, and still we cussed out in front of other customer's. Zee told customer, thank you and have a nice day.

Review: I bought a new fifth wheel from best rv. I was told that once I bought and payed for it that it would be shipped within 48 hours. I paid for it on the 9th of May and it was delivered on the 22nd of May after a lot of phone calls. After it was delivered, the keys were not with it. I called my salesman and they were on his desk. Best RV said that they would overnight them. That was the 22nd. It is now the 27th and I still do not have my keys! They had no problem overnighting the back paperwork to get paid. I have called and emailed my salesman about my keys and some issues that need to be addressed with the trailer. No one has gotten back to me. I have sense looked into them further just to find out that this is how they do business. I DO NOT think its fair for them to post and or for Revdex.com to have them as a member. This gives the consumer a false belief that they do good business. A quick look on yelp will tell you otherwise.Desired Settlement: I would like to have my keys. I would like to have the items that I emailed them about fixed. If they continue to have the Revdex.com logo on their website, I would like them to handle business as if they were a better business. Otherwise it's just false advertisement. I would also like my first payment reimbursed. My first payment is do on the 8th of June and it's stuck in my driveway with no way to use it tell who knows when.

Business

Response:

customer received the keys today, delivered by UPS and verified with customer. Other issues are warranty related and the customer is being given information for this. No further action will be taken.

Review: My Husband spoke to you ([redacted](personally on 06/18/2015 via the phone about the BNW hitch that he wanted to install in his 2014 Toyota Tundra, he personally (at least you said you did) called the factory and got the information about what parts that you would need to order , about an hour later you had [redacted] call us back and tell us that this type of hitch would not work due to the possibility that it would hit the side rails or back of cab, he told us we would have to have a different hitch installed to be safe. My Husband told [redacted] that we did not want to take any chance of that happening so he would go ahead with whatever hitch necessary to avoid the possibility of this happening. [redacted] assured us that he would make sure the right one was installed. My husband told [redacted] we needed to make sure to get the right one because his wife (me) would never drive if there was a possibility of the truck getting hit. [redacted] again assured us there was no chance with the one that he would have installed, the next day when we went to pay for it the hitch,it was $2100 instead of the $1500 I had been quoted I asked why and was told that they had upgraded to a special hitch for our truck so that it could not hit and that's why it was more. They installed the hitch on the truck and left it sitting outside, I asked if it was done and they said yes you can take it, I told them no we needed someone to explain it to us, so we waited and a young guy came out followed us to the new trailer and backed us up and said that's all there is too it, we asked if anything else we should know he said no, and we left The first stop we made off the freeway it hit the truck, I called for days to be transferred to [redacted] voice mail and finally said transfer me somewhere else I was given to Zee who pretty much said its your fault we explained it all to him and he basically said prove it, I asked how much to get the one we thought we got already and he said $1200 more plus our existing hitch backDesired Settlement: This is a short version of what I have already emailed to the owner, I want the hitch that was promised to us, the one that has no possiblity of hitting the truck, they do make them for our truck I have checked We will return the old hitch

Consumer

Response:

The dealer Best Rv has contacted me and said he would change out hitch could you put the complaint on hold untill I see if he follows thru please Thank You June [redacted]

Review: I purchased a brand new 5th wheel camper and at the same time I purchased a portable satellite dish from parts and was told it is very simple you just plug the cable in the back corner of your Camper and then put on top of your camper or a table and have your satellite company send you a new receiver. So when my satellite technician showed up and opened the box you need a 12 volt outlet for power to run dish. My camper did not come with a 12 volt outlet. So I called the dealer and they told me to have one installed. I said why should I when I can just buy a portable dish that powers thru the receiver (no 12 volt required). So they were going to call me right back. No phone call, so I called again and again, left messages. No return call and owner/general manager never in. So I finally told the receptionist that I was going to fed ex dish back, she all of a sudden found the parts manager?? He said they do not take back electronics. I explained to him that they sold me a product that is not compatible with my trailer. He said he could sell me another device that is $39.99 that will convert to a 110. However I might have to run the cable out a window or door. I said why would I do that when I can buy a dish that does not require a power cord. He said I had no choice, he was not refunding my money. So I said I guess I will have to turn you into the Revdex.com or hire a lawyer. He hung up on me and refuses to talk to me. So when I called back again the gal said he is done with me and the answer is no, so I asked for owner, not available and it would do me no good because he will stand behind his employees. I also have no end caps for back bumper which I was told was included by sales. They installed a TV bracket that would not work and are only willing to refund the cost of bracket, not labor. No blinds behind couch, door track is bent so door fell off, siding is coming loose, etc. BRAND NEW TRAILER and needs work.Desired Settlement: The full refund for TV bracet ($29.99 for bracket & $59.99 for labor plus tax) The cost for portable dish ($649.99 plus tax) And the cost I paid for a satellite tech to install dish that was not compatible with our trailer ($250.00) I know the receipt says ELECTRONIC COMPONENTS are NON REFUNDABLE. However selling items to consumers that are misrepresented or not compatible is Deceptive Advertising, also known as "False on Your Face".

Business

Response:

The customer purchased the sattilite over the counter, this a non-refundable, non-returnable item, AS STATED ON THE INVOICE. This type will work on any RV with the 12 volt and some RV's come equipped with thE outlet and some don't.

After the TV bracket was installed, customer decided they wanted a larger TV than the bracket would hold.

We will refund the customer the $29.99 for the TV bracket, $59.99 for the labor, we will as a good faith send the customer the converter at no charge, for the sattilite hook-up. Nothing else is promised.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this will do only if I receive my full refund ($92.27), converter and the end caps to the rear bumper within the next 5-7 business days. They are very good at saying they tried to call, sent the item in mail, etc.

First of all, I did not buy a larger TV, that is a lie and they know it. I also did ask for the converter for free in the end cause I did not want to deal with them anymore and I was told NO. So they are not doing anything out of good faith. If I had taken no action, they would of done nothing.

Nile A[redacted] and a worker named Romeo lied to us about submitting a warranty claim on 5/9/2015 on damage done to a countertop before we bought the travel trailer. We called Best Rv 3 times to follow up. Yesterday, 8/4/2015, Romeo assured us the claim was approved by Forest R[redacted] right away and we were only waiting for parts. I called Jacob Carter at Forrest R[redacted] No claim has ever been files and no parts have been ordered.

I would not recommend Best RV. They are rude and unprofessional. They do not understand the meaning of customer service nor do they stand by their product. You may save money on the initial purchase but once you sign that's it and it will cost you more in the long run.

The Best that you will get is a "TAIL LIGHT GARANTEE"

And they do not care that people complain.

Review: We bought a brand new 2016 travel trailer ([redacted]) from Best RV in early November 2015. On our very first trip with the trailer (also in November) it was discovered the trailer had a leak which caused water damage to the kitchen cabinets. I immediately responded with the trailer to Best RV and was told by service staff that this was a warranty issue. They took my information down and told me the warranty manager would contact me to schedule the repair. I received no response and had to re-contact the warranty manager who told me on December 1st they were submitting the warranty to the factory for approval and would order the wood to repair the cabinets. It has been over three months with no repairs and now the warranty manager will not return my emails or telephone calls. My new trailer still leaks and is unusable.Desired Settlement: I would like the product I paid for to be usable. Please repair the damage and the leak or replace the trailer.

Business

Response:

Unfortunately this customer customer's emails went to a infected folder from our email server. That has been corrected. The customer has been contacted via email for an appointment on March 30th. To repair the wood damage by the water.

Review: On 01-31-15 I paid $1000 via a credit card as a down payment on a 5th wheel trailer advertised on Best RV Center's (Turlock, CA) internet web site. I decided to finance the purchase rather than pay cash. I had several options available to finance the trailer. I asked Best RV what finance rate they could provide. I completed the sales contract and was told that they should have an answer for me by Monday, 02-02-15. If the rate was higher than my own options, I told the clerk that I would either pay cash or finance my own deal here in Bakersfield. Apparently, on Sunday, 02-01-15 the credit application was denied. No one attempted to contact me to inform me of this. I would have paid with a credit card over the phone had I known this had happened. On Monday morning, 02-03-15 after leaving a message and sending an email I finally spoke to the internet sales rep that afternoon who informed me, "that unit was sold yesterday!" Best RV had already processed my credit card so they had to refund my down payment. I was not notified of the cancellation. I have attempted to contact the owner numerous times but have been unable to speak with him, "he's busy, on another call, with a customer, etc." I feel that the business practices of Best RV, Turlock, CA are less than ethical.Desired Settlement: I would like another unit similar to the one I had purchased in the same price range! I have looked for a very long time to find the ideal unit for my needs. This trailer fit those needs perfectly and was priced fairly. Since they have such a huge inventory that constantly changes, I am willing to wait until they receive another similar model to sell me. BUT this time I will pay cash for the unit and not involve Best RV in financing ANYTHING!!!

Business

Response:

We have attempted to contact this customer with options on another unit.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is apparently the best option that Best RV can offer. The likelihood that another trailer that meets the necessary criteria for my family's needs will be found any time soon, at a reasonable price is most unlikely!

Review: I purchased a new 2014 tent trailer forest river 2716g I took it out for the second time . I was not able to get the fridge to to light (propane) I called best rv they told me to contact the manufacture and they( owner named *) would not honor the trailer manufacture warrantee. I had a previous issue a month before with the lift system originally they told me 4-6 weeks for repair I kept calling until they were able to get me in 3 weeks later . I explained to them I wanted all electrical gone through and battery checked. They had the trailer one full day 8 hours called me up said all was ok . Took it home when to to raise it up. Nothing happened . I had the battery checked at a local auto parts store it was a bad battery. I bought a new one I called them up again * said that's what happens sometimes with used battery's. I made call to forest river and explained to them what my issues are with best rv. So he called them . No fault to forest river now best rv has said they wash there hands for me and my purchase . And advised me to call forest river for any issues.Desired Settlement: I just want my trailer fixed . To a new trailer satisfaction

Business

Response:

When customer originally called regarding the warranty issue on his unit, He was contacted by the owner to, bring it down on a Sunday (which we are not open) and he would have technicians come in on their day off to take care of his problem. We went as far as to remove the parts he needed off a new unit on the line and install them on his unit so he could use his trailer. After which he called to say his battery wasn't staying charged. We notified him to have the battery load tested which he did and called back to say it was a bad battery. The customer DID NOT purchase a new battery with his unit. They DO NOT come with batteries at all. We install a used battery for safety purposes to make sure they have an active brake control at the time they leave here. We explained this to the customer,and then contacted the Factory and explained how we were giving him terrible service. After lenghty conversations with the factory, which agreed we had went above and beyond for this customer. We notified the customer we choose to no longer work on his unit and he would have to find another warranty facility. We have it posted (We refuse the right to refuse service to anyone). We will not be offering to this customer and fell this should be removed. Thank you.

Consumer

Response:

I am rejecting this response because:

Bottom line this business sold me a trailer took my money for a new trailer.

I feel they need to fix the issues that I have on this new trailer. Having a sign that states we refuse the rights to service. That is a cop out and bad business.

why should another company have to deal with there issues?

From my understand these guys are the big guys in sales of trailer. They need to put on there big boy pants and face the issues that they have.

There was a small list of thing that needed to be looked at out side of the lift wench nothing else has been checked off. This was given to them on that Sunday

they had it all day and if they needed more time I was ok with that as well.

Kind Regards

Business

Response:

As stated before, the warranty comes from the manufacturer of the unit not the selling dealer. As stated before we took parts from a stock unit that we can not sell until the new part arrives, which we still are paying flooring for. This was done on a Sunday when we are normally closed to accomodate this customer. The 2nd day he contacted the factory to complain that we were not taking care of him. Again the warranty comes from the Manufacturer not us the dealer, and he needs to contact them. We feel this matter needs to be closed. Thank you.

Consumer

Response:

I am rejecting this response because:

Your time line was off first of all because it took you right at two weeks to get me in. I missed my vacation that was planed.

Review: Was promised a new awning for a brand new 2013 Milan trailer. Was promised a new awning due to stains that they said would come out, but didn't.

Bought a brand new 2013 Milan trailer last year in September 2012. Picked it up in October 2012. During the walk through and the inspection of the trailer, we pointed out the fact that the awning was wet and had brown stains. The inspector doing the walk through said the stains would wash off no problem. The next day we washed the rv and the stains on the awning never washed off. I called them that day and our sales person said to call the service department on Monday. Which I did, we sent pictures of stain and awning info. Said they would take care of me. Almost a year later, still getting the run around and no awning. Sent pictures three times to them, told me they would order a new one. Now they are telling me that they can't do anything because the manufacture doesn't cover stains. They have been giving me the run around for almost a year, telling me they would order me a new one and now telling me they can't help me. What person does that. They have my 26,000 dollars and they can't fix something they promised me more than once.Desired Settlement: Get me a new awning like I was promised.

Business

Response:

Initial Business Response

Customer was never promised a new awning. It would appear customer cleaned it with something that caused stain. We did submit it to the manufacturer for approval which was denied. We notified customer of response. We also offered to pay for the labor if the customer would like to replace awning.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

They are the biggest lairs ever. The stain was there when we picked up the RV from them. It was wet and stained. They know this and trying to shift the blame to me is wrong and truly dishonest. The company said they would take care of it and get a new awning when my husband went down there to see them in person. The service manager ([redacted]) has lied to me, telling me he was the owner and that he was the highest person up. I found out that was a lie, he is only the service manager. Best RV is THE WORST RV PLACE. Even are sales person agreed with me that what they are doing to me is wrong. But according to [redacted], he said that my sales person can't help me, that he is a nobody.

I think this company has no values and are terrible to there customers after the deal has been done.

Final Business Response

We contacted Dometic who cover's the awning. they declined the replacement. No other action on our part will be taken.

Review: False advertising of weight and length and trailer classification, installed faulty equipment, charged for propane not received.

On June 7th my Son and I drove 3 hours to look at the a unit advertised on the web site.

The 2005 Cougar 314 BHS was advertised as weighing 7778 lbs, 30 feet and classified as a 1/2ton towable.

I had corresponded by email with a rep named [redacted] who responded to one email and then never responded after that. I called the dealer and spoke with [redacted] asking if the unit was still avialble prior to driving down. He said yes.

Upon arriving we were nicely greeted, inspected the unit, found several items damaged and discussed which ones were elible for repair prior to purchasing. Several times I mentioned that we had a small Ford F250 and the deal with Hubby was that we would only purchase a 1.2 ton towable and was he sure that this one classified as such. Each time he said yes it does and your truck is more than capable of towing the unit.

We discussed purchase price, that included a hitch and installation and they provided a print out. I left, worked on financing and returned on June 14th to purchase the unit. We spent three hours at the dealer as they installed the hitch on the truck, cleaned and preped the unit.

When done we had an inspection of the unit that provided a quick lesson on hitching up the trailer, and how to use some of the ammenities on the unit. We were shown how to use the slide and told to try it out quickly but no need to push it out all the way. I was told that anything I purchased that day would be installed for free. I purchased a new door latch, some cargo latches, a new sewer hose as I was told one was not included and a new kitchen faucet. All were installed at no charge. Several times I mentioned how my husband was unsettled by the size of the unit and questioned if the truck could handle it and each time we were reassured it was fine.

On 6/16 the unit was parked in front of the house as we prepared it for use. I came home from running errands to find water pouring out of the underbelly. My husband said there was a leak somewhere. We ended up discovering that the faucet had been installed but that the water supply lines had never been hooked up and we had pumped some 50 gallons of water into the kitchen cabinets. We spent the day drying out all the cabinets after removing all of our supplies and hooked up the faucet only to find out that it was damaged and leaking and had to be replaced. During this time we came across a sticker that showed the trailer weight as 8540. 762 lbs heavier than what was advertised. That week I started to do some research and was having a difficult time finding anything on the particular unitl so I contacted the manufacturer to find out that our unit actually weighed 8570, was 33 feet 10 inches was not and could not be classified as a 1.2 ton towable unit and that the manufacturer did not start making 1/ ton towables until 2008. I notified Best of the issued the next day but never received any follow up on what they would do. On 6/22 we pulled the unit to our property in Lassen and discovered that we could only go about 15-25 mph up the hill and that we were approx 1600 lbs over our trucks towing capacity. Again I notified Best RV and to date they have not responded to any of the three emails that I have sent. We also discovered that the slide unit does not extend the last three inches, found the original sewer hose in the rear bumper and that one of the propane tanks had not been filled. I paid $154 extra for a new battery and two full tanks . We now have to purchase a truck capable of pulling the unit which will cost us about $8000 after trade in of our current truck, spent $30 in propane and will need to pay to have the slide repaired which is fine if we had been told it was not functioning properly and purchased a new faucet for $50.00. We have not been offered a refund for the original faucet or propane. Several other items that I left out included tactics for trying to sell things we did not need. Owners rude children and rude treatment towards sales staff Desired Settlement: I would like to be refunded for the following:

propane not received $30.00,

Faulty Faucet $88.00,

the cost to have the slide repaired (since it was not disclosed that it was not fully operational. Several times I asked what was not operational, needed repairing or was not inspected prior to resale)We assume this to be approximately $350.00

The cost to have my current vehicle inspected to insure that no damage has been done to the engine or transimission from towing an oversized unit. We assume this inspection to cost approximately $100-$150

The cost to rent a vehicle to tow the unit home as our current vehicle is not going to be subjected to this task. approximatley $275 for rental and fuel.

I would like to be compensated for the cost to have to purchase a new truck as we would have never purchased the trailer had we been provided the correct information. $8000.00 to purchase a vehicle that is of comparible condition and mileage of our current vehicle a 2001 Ford F250 Lariat 5.4 Triton, shortbed with 96,000 miles or no more than 8000 miles per year.We usually purchse used vehicles no more than 5 years old. We have looked at 2008 and 2009 F250/F350 diesel units with approximalty 40,000 miles or 8000 miles per year. We have not been able to find anything under $25,000 that meets this criteria however we are willing to settle for a unit in comparable condition with a higher mileage of approximatly 65,000-80,000 at a higher cost to us Total compensation package of $8893.00.

If this is not agreed upon then I will take legal action.

Business

Response:

Business' Initial Response

Customer came in 2 times and inspected unit and reveiwed the weight on the unit. She then called to say she would like to purchase unit. This is a used unit purchased AS-IS. Customer also signed the due bill which states 1. Dealer prep free.

2. Used battery and LP no charge.3. 16K slider hitch (which is regually $1500.00) for $528.82.

The customer also did a walk through and signed a sheet stating everything is working and they are happy with unit. the customer purchased a 2005 yr unit. They were offered an extended warranty to purchase but declined. As for our website there is a declaimer explaining any errors or changes on the site.If customer purchased any parts, they are welcome to return the part if needed. We are not offering any type of refund or compensation.

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I inspected the unit once on Friday June 14th. My son and I drove from Elk Grove to Turlock and arrived about 1:30. I never inspected the weight on the vehicle. I did not even know the weight sticker in the cabinet existed until a phone call with [redacted] the week after we purchased the unit where he told me where to locate it. During discussions prior to the purchase I asked numerous times if the weight listed on the internet site was correct and I was told yes. I also asked about what systems where inspected after the unit was taken in trade and what if any issues where existing on the unit that had not been repaired. I was only told about the bent bike rack. I did not physically inspect the unit again until my husband and I drove from Elk Grove to Turlock on Friday July 26th to purchase the unit. two calls took place in between the two visits inquiring several times about the unit. No mention was ever made of the weight discrepancy.

I was charged for a used battery and two full tanks of propane and only received 1 full tank of propane. I want to be reimbursed for the propane that I was not given and paid for.

I do not have a copy of any inspection report and do not recall ever being asked to sign off on one. If there was an inspection report I would argue as to its validity. The inspection was done in less than 15 minutes by a gentleman that spoke broken english and was very hard to understand at times.

I accept that the unit was as-is and am not arguing that point. There were many items on the unit that I had seen that I knew would require some TLC such as window caulking, storage hold opens, door hold open etc.

I am arguing that any issues with the unit where not completely disclosed to us. That I had been told, after numerous inquireries, that the weight and 1/2 ton towable rating listed on the website was accurate, At one point when walking from the trailer back to the sales builiding I recall a conversation with [redacted] that went something like the following "our biggest concern is that our truck cannot tow this untit. You do realize that we have the smallest of the Ford f250's, a shortbed, and gas engine?" and [redacted]'s response was " I would not sell you a unit that you could not tow. You can easliy tow this one. It is classified by the manufacturer as a 1/2 ton towable and your truck can easliy tow 12,000 plus lbs. He reinterated that on a call the week after we purchased the unit when I called backto voice some concerns and prior to learning the true weight of the vehicle. I am aslo arguning that I was not provided wtih the propane that I paid for.

I never mentioned anything regarding the cost of the hitch. During negotiations I mentioned that my budget had to be able to cover the cost and installation of a hitch. the offer to include the hitch inthe overall purchase price was made by Best RV. They made that offer on thier own accord and I accepted. I was never told what thier cost was and it was never disclosed until we completed the paperwork. They wrote that on the paperwork they presented me on June 14th withthe offer. I brought that paperwork back with me when we arrived topurcase the unit. When they asked what we had agreed to I handedthem the paperwork. They had more than sufficient time to resind that offer if they did not want to included it.

Since my initial complaint filing I have had another issue surface. I received notice on July 25th that the registration for the unit expires on July 31st and was not renewed by the Dealer. This provided me with a 6 day notice to pay the fees. Normally the DMV provides this notification a minimum of 90 days prior to the registration expiration date. In a conversaton with the DMV on Friday July 26th, I was informed that Dealers are required to renew regisration on a vehicle 60 days prior to the regisration expiring and if not renewed they need to request a waiver from the DMV to not pay the renewal and then provide the customer at the time of purchase documentation that the registration was not renewed and that the customer will be responsible for taking care of it. None of this was done according to the DMV. They did not register it, request a waiver or inform us that it had nt been paid. Because of the late notice I am not able to come up with the funds in time and will have to pay late fees on the registration.

Overall I still want a refund on the faucet, the propane that was paid for and not received. I feel that I was mislead by thier advertisements , thier lack of knowledge of the unit and that they are using thier website disclure to falsley advertise and cover any lies or discrepancies that are posted. Based on the number of Revdex.com complaints logged on line and the extremely large number of negative reviews logged on YELP, this company should be closed for false advertising and poor customer service. I plan to file a formal complaint with the DMV on thier acctions regarding the registration and fully expect to have to settle this issue in a court of law.

Business' Final Response

First let me state again customer did not pay for batteries or LP. As for the registration, if it's 30 days or more we don't have to register it per DMV. Customer is welcome to return faucet for a refund. as stated before. I have emailed a copy of the due bill which clearly states used 1 battery and LP FREE. Due to customer's statement of pursuing legal action, Nothing further will be done by Best RV Center.

Review: Purchased a 2015 [redacted] 5th Wheel on Jan. 8, 2015. To date, despite numerous emails to [redacted], Warranty Manager, (who has never responded) phone messages to the owner (he did respond and said this would be taken care of in May)and promises, we have yet to receive promised reimbursement of $85.00 service billing we got because the ice maker in the unit was leaking a lot of water into the unit,which remained an unresolved issue,despite being taken to the dealership. We were also promised an HDMI cable to replace the faulty original one in unit. We were promised wall tape to repair a gash on the bedroom wall since it too was unrepaired when taken back to dealer. We live approx 100 miles from the dealer. We have given up on all the rest of the problems documented in our emails to the dealer. I have never experienced such a lack of response and concern from a dealer and am baffled that this is still ongoing after 6 months of correspondence and requests for resolution.Desired Settlement: We would like reimbursement of the $85.00 for service repair of the ice maker as promised by the dealer. We would like the HDMI cable sent to us as promised by the dealer. We would like the tape to repair the bedroom wall sent to us as promised by the dealer.

Business

Response:

We are working with the factory to get these items taken care of for the customer and the refund, which comes form the factory not us the selling dealer.

Consumer

Response:

I am rejecting this response because:There is no indication at all that this company is working with the manufacturer to get this complaint resolved. There has been no (not one at all) response from Best RV to my phone or email requests for assistance. I have been told by * (I believe he said he was the owner) that he was going to [redacted] to get me the requested cable and would have it in the mail....that was in May ! He also told me that he would find the requested tape for the wall and send it. At no time did he refer to the manufacturer. I was also told that the $80.00 reimbursement would come from the manufacturer, but that too was submitted in April and have had absolutely no response from either Best RV or [redacted]. Perhaps $80.00 does not sound like that big a deal, but Best RV told us to make the repair because of the large water leak. Since this issue was given to Best RV in February and the leak remained despite having supposedly been corrected at Best RV, that they should pay us, the consumer, the monies and get reimbursed for themselves from the factory. I in no way accept that they are working with the manufacturer because they won't even work with me to get this resolved.

Business

Response:

I HAVE ATTACHED A COPY OF THE REFUND CHECK GOING OUT IN THE MAIL TODAY. NO FURTHER ACTION WILL BE TAKEN.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Sad part is that it took interaction from the Revdex.com and 9 months to resolve an $85.00 refund. Thank You [redacted] for all your help on this....Linda

We visited Best RV on Saturday, 29 Aug 2015 at 1230. I introduced my wife and me and told two sales people what we were looking for. The salesman who went with us (forgot his name 30-ish, slim, brown hair, and mustache) out to where the 5th wheels were located. Within a very short time I sensed the salesman was not that interested in dealing with us. He showed us a nice rig that turned out to cost about 50k. Although, in our price range, I decided to test this person as to his interest in our needs. I told him that the rig was a little out of our price range to which he responded, "what are you looking to pay?" I told him 35k to get his reaction. He became visibly perturbed and within a couple of minutes said he would leave us to look at more RV's on our own, but would be back in a few minutes. Thirty minutes later, we gave up and left. After passing between the sales building and the service building, and moving around front where our truck was, I peered into the window to see our salesman standing around as if waiting on the next person to walk through the door. Sorry Best RV, you lost a sale and I'll make sure to tell everyone I know about the experience.

Review: I purchased an RV in August 2014. I called in September to report the AC was not working and front fiberglass cap was faded (which we could not tell when purchased due to the trailer being so dirty). In October they "restored" the front end cap and replaced the AC. By November the front cap was faded worse than when we took it the first time because now you could see buff marks. I called and reported it, but did not return for further resolution until April 23, 2015 (they put our appointment off for approx 3 months after contacting them). At that time Best RV was reluctant to help us even though the manufacturer was aware of the problem and offered two options for resolution. After persisting, Best RV agreed to have the front cap painted by an outside vendor at the manufacturer's expense. We picked the trailer up 3 weeks later and the front cap looked great. Upon getting ready to go to our next camping trip, in June, we washed the trailer and noticed that both sides of the trailer have overspray down the sides from the front cap paint job. I contacted Best RV on June 15th, 18th, 23rd, and July 1st to have them address/correct the overspray. We spoke with [redacted] each time and was told that "[redacted]" would call us to discuss the matter. Despite several calls, "[redacted]" never called. On July 1st I told [redacted] that I would be dropping the trailer off on the 2nd since "[redacted]" had never called, and she reported that he would call that afternoon, but I never heard anything. Today, July 2nd, I took the trailer to Best RV to drop off since I could get NO response whatsoever. I was told that I could not leave the trailer since I did not have an appointment, there was not room for the trailer, and the painters would not be available for 2 weeks. I stated I had been trying for nearly 3 weeks to talk to the appropriate personnel, but could not get a response. In the end, I was told that the lack of response is because "they are busy and can't make everyone happy" and that [redacted] would call the next day.Desired Settlement: I would like a TIMELY response from Best RV and removal of the overspray that is now down both sides of my trailer and returned to like-new condition that it was in prior to painting. Furthermore, I would like reimbursement for cost of time and fuel to take trailer back and forth since the job has not been done correctly the first time, and now made an unnecessary trip due to lack of communication from "[redacted]".

Business

Response:

We had previously explained to the customer that yes, we are in the busy season, and we would address his concern when it slowed down. We have customer's that have major issues that prevent them from using their coach, where-as this is a cosmetic issue and doesn't prevent the customer from using the unit. The customer was told that [redacted] would contact him, the customer choose to drive here on his own. We will not offer any type of reimbursement. We will contact the customer when the busy season is over to remove the overspray.

Review: I purchased a trailer from Best RV in August 2013, at the time I was charged $376.00 for registration & license fee, when I received the license plates & registration, I discovered the charge should have been only $190.00, I phoned to let them know, I was told they sent a $186.00 check with the license plates, there was no check in the package. I told [redacted] there was no check, she assured me that she would send out another check. I never received the check. During the next 5 months, I phoned a few times, either got voice mail (with no return calls) or spoke to either [redacted] or someone else in bookkeeping, was assured they were looking into it and would send a check. On 2/12/14 I spoke with [redacted], she stated that the boss wanted to view the information, she would then send the check. I never received the check, phoned back on 3/4/14 & 3/11/14, I finally spoke with [redacted] again, she said she sent the check, which I never received, I asked her to send it registered, she said her boss will not send a check again, we have to pick it up, I asked her if I could pick it up on 3/15/14, she said she didn't know if it would be ready but would call me back, by now I'm getting very upset, I told her the check better be ready! I phoned on 3/15/14 asked to speak with the boss, I believe [redacted] is his name, he was in a meeting and would call me back, I have not received a call back, nor have I received my check. I have never been treated so poorly by a company. It is ridiculous for this to have been going on for 7 months!!Desired Settlement: I want them to send me my check, I do not feel I should spend the fuel needed to drive all the way to Turlock, they should always send out refund checks registered with return receipt, that way they have proof it was sent & received!!!

Business

Response:

The check was sent out to the customer, dated 9-9-13, but forever what reason they didn't receive it.

Check #[redacted] dated 9-9-13 in the amount of $186.00.

We contacted our bank and verified the check has not been cashed, we will stop payment on that check today.

Re-issuing new check #[redacted] in the amount of $186.00.

If not received within the next week. They should contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], The company sent the payment, the matter is closed. Thank you!

Sincerely,

George has been absolutely fantastic. We went in with a very broad range of different RVs is that we wanted to look at. We took up a lot of his time... I'm talking countless hours. We went in and spent two different multiple hour sessions checking out different eclipse attitude haulers. We literally looked at everything from 21 foot bumper pulls all the way up to large fifth wheels. We ultimately settled on a very nice fifth wheel that was admittedly a little bit more trailer than we had originally thought of, but ultimately something that will last us much longer than any of the other options we looked at.

George was so incredibly patient throughout the process, including guiding me on how to work with the owner, and explaining how the dealership works.

We take delivery in about a week or two (we purchased it while it's still being built at the factory).

If anything goes south, trust me you will read about it. But honestly, this has been a class act experience all the way.