Best RV Center

Unfortunately, I did not have a positive experience with Best RV.

When I first contacted Best RV in hopes to trade a trailer I was given full attention and right away was told they'd payoff my trailer & gave me a monthly payment amount for the new (which I hardly provided enough information for them to go off of). I inquired about what the terms of this would be. From that point on I was told on a daily basis they'd let me know within a few hours the details of the purchase, and on a daily basis was given no information at all, just apologies for their business. By the end of the 2nd day they requested I fill out an application providing personal information so they could provide details of purchase. No problem, did that. Again, I was told they were processing our info, every thing looks great, etc. and after 2 more days I was told they can't do anything without pictures of our current trailer (because we're out of town). No problem, spend an entire morning taking well over 50 requested pictures. Still, no lead on purchase details, even after calling the sales manager and finance manager (because the sales manager was out of the office every time something needed to proceed). By the time the week had passed and pictures sat with them for 2 more days, I was told, via email, they could not make a deal unless we brought our trailer in to be viewed. After an entire week of them doing basically nothing nor even providing information on terms, sale price, fees etc. an 11 hour drive and more wasted just doesn't make sense.

Review: We purchased 2012 Eclipse Recreational Vehicle on 8/31/13. We tried to go dry camping when we went to use [redacted] breathing machine the generator would not work. We reported Generator not working to best RV. RV was still under warranty! We were told to take RV to Cummings of Sacramento ###-###-####. Cummings demanded $667.86 to replace gummed carburetor. Warranty was not valid due to neglect. The hour meter on generator showed 0.4 and should have been run each month the camper sat on the lot. We have a picture of the meter.We are requesting $667.86 for repairs made under Best RV,s RETAIL INSTALLMENT SALE CONTRACT.Desired Settlement: We are requesting $667.86 for repairs made under Best RV,s RETAIL INSTALLMENT SALE CONTRACT.

Business

Response:

We have received paperwork from this customer's attorney. We have no comment due to this.

Business

Response:

Per our policy, after we receive notification from a customer's attorney. All communication must be directly with the customer's attorney. That is why we cannot comment on this complaint. Please feel free to contact me with any other questions or concerns. Thank you

Review: Installation of [redacted] generator by Best RV, Turlock, CA. travel trailer does not meet the the safety requirements specified in the [redacted] Installation Manual. The compartment "must be sealed with vapor/fire resistant materials such as 26 gauge galvanized steel." This was not done. The "inlet and exhaust air openings" are undersized and there was no "hot air recirculation test" performed. These issues were determined current and valid through emails and phone calls to [redacted], San Leandro, CA. POC is [redacted].Desired Settlement: Best RV is 700 mile round trip, $200.00 in fuel alone, Best RV would not pay for our expenses to return the trailer to Turlock. We will have safety and incorrect work repaired locally. Best RV to refund our costs associated with correcting defective, unsafe work/installation. Est. at $763.00

Business

Response:

We have advised the customer they are required to bring it to us for inspection and if needed any repairs. We will not pay any expenses to the customer. We have notified the customer of this already.

Consumer

Response:

I am rejecting this response because: We have emails from [redacted], the manufacturer of the Generator that the install was incomplete and does not meet the minimum safety requirements. [redacted]Best RV did request I bring the RV back to them, the issue is the 700 miles round trip, $200.00 fuel only. I asked if they would pay my expenses, they said no. I asked them for a listing of materials they would use to make generator install safe, and the time frame (days-hours) needed. They did not wish to do this.So we do not feel Best RV has the safety of their customers at heart.

Business

Response:

Per BAR regulations, the customer has to give us the opportunity to correct any issues there maybe with the generator. Any work needed to be corrected will be done with the same materials the factory uses, and per factory specs.

Consumer

Response:

I am rejecting this response because: Best RV had our RV for one week and did not install the generator correctly. Best RV has already stated that they did not use the factory template. An email from the manufacturer, [redacted] and sent via email to Revdex.com Northeast today states the installation was NOT done properly and is unsafe per [redacted] installation manual and also fails to meet [redacted] regulations. We asked Best RV to pay our travel costs they refused. (700 miles round trip, $200.00 for fuel alone). We asked Best RV to provide materials list they would use to implement the safety repairs and provide a time estimate they needed for repairs since we would most likely have to stay overnight (6-7 hours driving time one way). They refused. This was a simple straight forward and reasonable request. They refused.Request Revdex.com ask Best RV if they are agreeable to reimburse us the cost of repairs. We would obtain a written local cost estimate and provide to Revdex.com.

Business

Response:

The customer was fully aware of how far it was when they came here to purchase the trailer. We will not pay out any money for this. No exceptions. They need to bring unit here. No further action will be taken.

Consumer

Response:

I am rejecting this response because: This business is totally lacking in working to satisfy the customer and inconsiderate of the hardships they are imposing.

Review: When I originally purchased my RV in July of 2014, the floor got damaged due to a screw not being recessed on the slide. This happened in the parking lot of the dealer. They told me its not an issue the warranty will cover all the repairs. Plus I had purchased the extended warranty. After using the RV a few times some other things broke/or I didnt notice them when we purchased the RV. In September of 2014 I tried to start the process of getting the RV in to be repaired. I followed the procedure by sending pics to the service department. It went months of waiting and when I followed up they said they never got them. When I finally got the pics to them and they told me they ordered the parts. They said no more then 2 weeks to get it fixed. It took over a month an a half for no more then 4 hours of work minus the floor. They told me they could not do the floor because the material sent was the wrong color. I would have to come back for that. I called them and they said everything was fixed. I went over the list on the phone and they assured me it was done. When I got there only 2 of the 5 things minus the floor was done. I left it for another 2 weeks to get fixed. I picked it up and when I got home I found that they kept my power cord and its been over three weeks trying to get it back now. I found they drilled a hole in my floor and damaged the carpet. Two vents were damaged. The toilet was filthy and clogged with something. The RV has small styrofoam and wood shavings all over the interior. I have sent several emails regarding the power cord and an email about the damages post repairs. I sent a follow up email and still no reply what so ever.I have been more then patient and professional with them.Desired Settlement: I want the gas money and my time compensated for on the initial pickup of the RV, when I was told it was done. I want my power cord shipped back asap. I want the two new vents for the replacement of the damaged ones. I want the carpet replaced/repaired in the bedroom and a detailing of the inside of the RV. I was all of this repair work/ cleaning done at a authorized Keystone repair center somewhere other then Best RV. I have no faith in there service department anymore.

Business

Response:

The customer has been shipped a new power cord. The linoleum that was sent by the factory was a different shade and we were not able to install it. The customer was advised we would have to submit for replacement of the complete floor due to the dye lot no matching per the factory parts department. As for the damage the customer states, we have not seen any photo's regarding these issues. As the toilet goes, nobody here would have used it. If possible we would like photo's of the items the customer has listed in this complaint.

Review: We originally visited the parts/service department of Best RV on March 24, 2014 with the intentions of needing a setup for our 2001 Chevy Silverado 2500 HD flatbed pickup. We explained very clearly that we only had 46 available inches of height clearance to work with, so we truly needed a low profile hitch; but even better we would like to use the existing Gooseneck ball. After explaining to us the need of reinforcements for safety, they said they could take care of us for a $2,000.00 down payment & $1,000.00 due upon completion.When we arrived to get our pickup 2 days later, we immediately let them know the hitch was way too high, they reassured us it was fine and sent us home to try it. Upon hooking up to our RV it was clear that it was definitely not the proper height to pull our 5th wheel.We then called several times, sent emails with pictures, and also took our RV to the service department, as the 5th wheel hitch provided to us was not what was originally agreed upon for the functionality of our flatbed vehicle. If they couldnt accept the hitch as a return & refund us, we were hoping for a different set up for the Gooseneck. Unfortunately we were sent away again unresolved.Desired Settlement: To be able to return product that is unusable to me for full refund of monies paid.

Business

Response:

We installed the 5th wheel hitch based on what customer requested and modified the height. Customer came back a fews day later we test drove with customer in the vehicle and everthing was working properly, and customer was satisfied until we received this notice. As a good faith effort, we can take back the now used 5th wheel hitch and install a gooseneck set-up at no charge to the customer. If this is agreeable, customer needs to contact us for an appointment.

Consumer

Response:

I am rejecting this response because: Best RV did go on a test drive because they wanted to flip the trailer axles for height, but they were already flipped. They did not try to correct the situation, upon asking for a 5th wheel hitch refund we were told by [redacted] you're stuck with the purchase. That's why we are asking to return the 5th wheel that is of no use to us and our monies refunded. Again $2,000.00 down $1,000.00 due at completion equaling $3,000.00 total.

Business

Response:

We have repeatedly called and left messages for the customer to contact us. We have offered to install a gooseneck hitch and we will keep the hitch that we installed. We have now received a certified letter from the customer requesting a full refund or they will file suit against us. We installed the hitch the customer authorized us to install. Again, we have offered to install the gooseneck type hitch for the customer and take back the now used hitch installed on their vehicle. We feel this should be removed as they have threatened legal action.

Consumer

Response:

I am rejecting this response because: We had to go out on our own to another business to get the proper set up for our vehicle because Best RV refused to help us in that matter. We feel like the only reason they are now calling us, once on Friday May 30, 2014 & once today June 02, 2014; is because we have taken action on our own behalf. We called back leaving a voicemail for [redacted] as she was not available to speak with. They received a Certified Letter request to back up our complaint with the Revdex.com. 5th wheel is available for return upon refund of monies paid again equaling $3,000.00 Respectfully, [redacted]

Review: purchased a 5th wheel trailer in august. purchased $3,300 of accessories in September, a satellite antennae and a dish company receiver. they set up the antennae for direct tv. Purchased a masurator for sewage box said it was complete nothing else needed,it needed a twelve volt battery. I wanted f one that connected to a garden hose. they refused to take it in for return. when I purchased the antennae the salesman told me it would not be any higher than the air conditioner, but the service people mounted it on the highest point of the trailer, at least 2 feet higher than I was told. called the company to tell them I was returning the masurator, but I live 128 miles away so I didn't get back until January. the masurator was not used. called about antennae receiver box mismatch. they told me how to reset the antennae. I am 65 years old, don't want to climb on top of a 5th wheel trailer.Desired Settlement: take the masurator as a return with refund.

Business

Response:

Customer purchased items September 2013, and came in on Friday January 24th at 6 pm wanting to return this. The sales receipt clearly states no returns/refunds after 30 days from purchase The customer was not happy and threatened to go to the Revdex.com about this. Please have the customer send you a copy of the receipt which clearly states the return policy. No further action will be taken on our part.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: My response is in regard to customer service. I have a three page receipt for a total of $3,241.86, in addition to purchasing an RV of $50,000+, and in small print at the bottom of page 3, on line eight it does say "no returns after 30 days" at the time of purchase this was never mentioned I did not see the posted sign. My expectation considering the amount of money I had spent at this business that a product that is kept on the shelves I would think a return would be honored and considering I am 128 miles away. Additionally I purchased a "Dish" product for $1500 and now see the item at "Camping World" for $499.00. I realize I will not receive a refund but I am concerned for future buyers.

Also the receipt is not itemized by product purchased.

Sincerely,

Review: While completing a warranty repair job on our 2012 [redacted] fifth wheel, a service technician at Best RV damaged our freezer door panel. The technician did not tell us about the damage, but rather tried to hide the 12+ inch crack he caused by covering it with glue. Best RV agreed to order a replacement freezer door panel at no cost on July 15, 2014. We have contacted Best RV over 10 times to check on the status of the order. Each time we have called or e-mailed the Best RV service department, we have been given the run around about when the product will arrive. We finally contacted the company that manufactures and distributes the part in question ([redacted]). They said that Best RV has not ordered a part from them since May 2014. We are upset about our RV being damaged, about the damage being covered up, and about being lied to about a replacement part having been ordered. We want what's fair and that is all. Thank you.Desired Settlement: We would like the replacement panel, as promised, along with the installation. None of this will be at our expense, as the service technician at Best RV caused the damage.

Business

Response:

We have been working on getting the panels. We were sent the wrong ones from the mfg. We have just found out the color is no longer available and will be contacting the customer to find out what type/color they would like. We have been in contact with the customer. This will be repalced.

Consumer

Response:

I am rejecting this response because:

1. We were told that the brown panels received by Best RV were for another customer, not that they were sent the wrong color by the manufacturer.

2. We contacted the manufacturer ([redacted]) directly on 9/3/14, and were told that the item we need is available and in stock for delivery within 5-7 days. Best RV is stating that the item is not available, which is not accurate.

3. We have not been contacted by Best RV since 9/4/14, when we were told that, "the panel that came was brown and

it was not yours. We will call when your panel gets here." This e-mail was from [redacted]. It stated that our part had been ordered and had not yet arrived, not that it was unavailable. The only replacement panels that will match our RV refrigerator are the black ones that were damaged by Best RV. Will will not accept any other color, especially since [redacted] has confirmed that they are still available.

Thank you,

Consumer

Response:

I am rejecting this response because: we are not willing to accept panels that do not match the interior of our RV. We would like a check mailed to our home for the replacement cost of the wood panels. This cost is estimated to be around $150.00.

Business

Response:

Hello. After speaking with [redacted] on the matter of the freezer panel. We will offer customer $100.00 in parts credit at our store. In reality, the panel cost is approx. $18.00 but is no longer available. Please advise. Thank you.

Business

Response:

Business states that they will go ahead and send consumer the $100 check in the mail. The check will be sent out within the next couple of days.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and am willing to accept the business' offer under the following conditions. I would like to receive a specific mailing date and tracking number for the $100.00 check. Given the dishonesty that Best RV Center has displayed in the past, I do not take them at their word when they say that the check's in the mail.Thank you,[redacted]

Review: Bought new rockwood trailer August 2013 had several warranty issue and took trailer into best rv July of 2014 before the one warranty would expire. Left list of concerns - some were complete initially and the rest took parts to be ordered ( pocket door to bathroom,dinette table ,screen door inner handle, and awning LED strip). Was told parts would take weeks to gets and it would be covered under warranty even if the year elapsed. Several called approx 8 to Karen in service dept with no results. Also asked for written receipt of repairs already done and could not produce one. Now 10 months waiting on parts and still getting the "run around".Desired Settlement: I would like to be provided with parts to repair my trailer myself.Would gladly return faulty parts to dealer.Do not trust them to repair trailer at this point.

Business

Response:

Customer is out of warranty. Warranty does not cover damaged parts only defective items. Customer will need to contact factory. No further action will be taken.

Consumer

Response:

I am rejecting this response because: My entire point is that my trailer was inspected before warranty was expired in 2014. Parts that are manufacture defects were supposed to have been ordered and installed prior to warranty expiration and were NOT. Your response reflects your poor business practices in this matter.

Business

Response:

customer was told to bring down table ans we would replace it. The other items were considered damage or maintainance items.

Consumer

Response:

I am rejecting this response because: I would like to receive a copy of the original repair order since I did not receive any copies of what was performed. all metioned items were manufacture defectes clearly failed within warranty time period. Please Fax a copy of repairs already performed to ###-###-####. The original repair order in July of 2014 would have had all concerns related to repairing trailer under warranty.

Business

Response:

Warranty does not cover mis-use or damaged items. We took care of customer's concern's in house as a good will. There is no paperwork. No further action will be taken.

Review: On February 5, 2015, I concluded negotiations with [redacted] of Best RV in Turlock, CA for a 2015 Forrest River Rockwood 8244WS, stock #[redacted]. The asking price was $28,999 and we agreed to $27,500 PLUS additional fees to cover transportation of the unit to Reno, NV based on $1.85 per mile, an additional battery, propane, and doc prep for a stated price of $28,215. [redacted] asked for our personal information so he could have the contract drawn up.That same day [redacted] emailed to apologize because the unit we had agreed on had actually been sold the previous Sunday, this was Thursday, but they had another one, stock # [redacted], which was the same except for interior color and we could have it for the same price. On February 6, I sent an email to [redacted] agreeing to purchase the other unit and asking for the paperwork to be sent.When we received the contract as an attachment on February 6, both of our names were incorrect and price had been increased by $100 to $28,315. However, in the accompanying email [redacted] stated he was asking for the original $28,215 even though, and without explanation, he said he was paying for the second battery. He didnt ask for any more money. I replied that the names were wrong and the price on the contract didnt match what he wanted in his email. I also said I had calculated the transportation cost based on 218 miles and that that $93 extra would help compensate for the $100 difference. Nothing was ever said about $500 being a flat charge!On February 8, I received the following email from the owner:Due to the argument about the over the price on the deal and not appreciating the deal you are receiving we have decided not to sell this trailer to you. We have a flat rate fee our driver charges us. As well as the fee for the notary public charges. We do this all the time. We sale many trailers a month. We are the number 1 dealer in CA for a reason and that reason is because of the deals we offer our customers. Again we have decided not to sale this trailer to you.Desired Settlement: There was no argument whatsoever! If, at any point, I had been asked for $100 more, I would have agreedIm not going to flip a $28K deal over $100! I never once asked to have any part of the $28,215 price reducedI simply asked for the agreed terms to be honored. I also asked that his people correctly spell our names and change the price to match Kevins email that the contract was part of. Since the owner, Mr. [redacted], was now involved, its my suspicion that someone offered more money or he wasnt happy with the deal Kevin made. We had an agreement for which they sent me a signed contract. This is the highest of ethical affronts and Best RV should honor their commitment.

Business

Response:

We are still trying to work a deal with this customer. No other information is available at this time.

Consumer

Response:

Thank you for your exceptionally quick response to my complaint.

waiting over 4 months for 2 little parts talk to [redacted] many times still nothing shower seal micro wave spacer [redacted]

Review: Be aware of expedited finance/contract signings and lack of customer service, especially in the service department. We were an easy sell as it was our first RV and eager to buy.We were told by our salesman that new RV customers would get a thorough 2 hour orientation and what we would need to buy as some parts were missing from the 23 foot motor home. We were also told that they would fix anything that needed repaired.We made an appt. with the salesman to pick it up and perform the orientation and walk-thru. Apparently, the service dept.was not made aware of our arrival (the salesman called in sick that day) and instead of telling us they did not know we were coming and that the RV was not ready, they rushed us thru an overwhelming "walk thru orientation" neglecting to show us several key features.We pointed out some obvious cosmetic issues and they were fixed but with much disdain. We were not shown how to work the electrical system nor what accessories were needed. Being brand new to the RV world, we had no clue as to what to look for or what to ask. No one showed us how the tv works or how to use the rear camera which was an advertised selling feature. As business closing time neared, they literally locked the gates behind us and left the premises as we sat in the parking lot trying to figure out how the rear camera worked so we could use it and leave the parking lot. When we got home 30 minutes later, we tried to use the tv but it wouldn't work . We could see a dvd stuck in it. More importantly, none of the electrical outlets inside the motor home had power. The next day it rained and dripping water was noticed leaking down from the a/c unit creating a small stream leading right to the bed. Water had also dropped up on the fuse box down near the floor. I also found water droplets on the tv dropping directly into the back of the electrical system of the unit. The "floor" under the tv (next to the above cab bunk bed) was very wet to the touch. I was dumbfounded.Turns out...the a/c unit's cover up on top of the RV (which does not have an external ladder) has been damaged. The broken cover can only be spotted from several feet off to the side of the motor home. We could not see this in the RV lot because other trailers were in the way of viewing.When I climbed up on top of the RV, I couldn't believe the hole that was in the plastic cover! AND the metal housing unit has an obvious indentation in it. There were even little tree branches still inside the broken cover lying next to the dents.No wonder there was a leak inside the RV. This business allowed us to drive off with a gaping hole in the a/c cover and who knows how long water leakage has had a chance to cause permanent damage. Is this the reason there is no electricity to the outlets and the tv doesn't work? This is inexcusable to me.After talks with the salesman and service dept. manager at this RV center, the only satisfaction they are willing to provide is a cleaning job for the motor home as "*" admits they were not ready for our arrival. When I told the service manager about the damaged a/c cover, his immediate response was "there aren't any trees around here". I never once mentioned anything about a tree hitting it. The service dept. says they will clean the RV but anything else will require a work order and that I will have to pay for any repairs. This service manager told me he can bill any repairs to my new warranty company. I said "I would not push immediate repairs onto a brand new warranty when you should've made sure things worked in the first place!" He informs me that "You bought the RV "as is". We can word repair work orders so that warranty/insurance companies won't question us". That's just criminal, if you ask me.And like other car sales, this company will detail the tires to look newer than they are. Funny how they had the time to make sure the tires looked clean and crack free when we picked it up. After the rain we received, I couldn't believe the difference the tires looked as there were numerous cracks in the front tires. They now resemble re-capped tires after that shiny, black tire residue wore off. So before we go anywhere, we will have to buy 2 new front tires. Obviously, this RV center does not care about customer satisfaction or in fair business practice, if you ask me. Once they have made the sale and have your money, you will be on your own. How they can remain Revdex.com accredited is beyond me.Desired Settlement: My desired settlement is for customer satisfaction.Provide us with a more detailed orientation. How does the rear camera work? This was an added selling feature and they should be able to substantiate it's value. Why doesn't the tv turn on? If it doesn't work, provide us with a working tv. What are the steps in assuring you have electricity inside the motor home. Why doesn't a fan turn on when I plug it in?What other accessories do we need to buy?They should replace the a/c unit cover on top of the RV and make sure the a/c unit is working properly after the water leakage. Is that why the tv and rear camera do not work? Their website speaks of free roof inspections. They obviously did not do that or even worse, knew it, and pawned it off on the unassuming consumer.

Business

Response:

1.

Customer was not rushed into signing contract.

There are pages and pages that you go through.

2.

Customer contacted their Salesman to make

appointment for delivery, and not our Service department as hundreds of other

customer’s do.

3.

Customer showed up at 4:00pm (when we close at

5) with a total of 4 people to do her walk through, with no appointment in the

service department. Our technician had to stop the orientation numerous times

because of the other people kept interrupting him. Asking 4 questions at one

time, which the customer even stated that was a mistake to bring the extra

people. They were constantly distracting him. We should have asked them to wait

in our lobby while we went over the unit with the purchaser. We spent until 6:30

with them.

4.

We fixed items the customer did point out during

the walk through, even wear and tear items, which usually are not addressed as

Used units are sold “AS-IS”.

5.

As far as the outlets, TV, and other electrical

items not working. We would hope the customer has the unit plugged into 110 Power

as these items do not work on Battery power.

6.

We did

advise the customer we would clean the unit for her again.

7.

We told the customer that is was good they

purchased an extended warranty which can be used right away. There is nothing

criminal in that. You can use it the same day you purchase it, that is what

there for. And we also told her if there were items they didn’t cover we would

be willing to help out on the bill.

8.

When the customer contacted us by phone regarding

her concerns, she commented to us that it appeared the unit had hit a tree, We

stated, we have no tree’s anywhere near our lot.

9.

We advised the customer we would contact her for

an appointment ASAP, to address her concerns.

Review: On Feb. 1, 2014 a refund check from the Protective Insurance Company was sent to the dealer and was to be sent to me for a refund do me. The amount is for over $1000.00. I have called every week for the refund and have been told every week the check is in the mail. Well here it is May 3, and the promised check still has not arrived. I am a little fed up with their promises and would like other buyers to beware of this lying dealer named [redacted]. I am going to go to his place of business on May 5th 2014 to see if I can get a check from him.Desired Settlement: Get me a check or I file for small claims court.

Business

Response:

Customer came in this afternoon and picked up their check #16465 in the amount of $1064.06.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

After traveling 120 miles round trip I received the check. I will never use the dealer again and will let all my friends know what happen.

Review: Multiple issues with Customer Service and purchase of item.

Basically, we were an easy sale because we had researched the trailer before we got there, and walked in the door ready to buy. We purchased the trailer and they told us that if we picked it up a week later they would wash it and clean it for us, as it had been sitting on their lot for some time. We agreed that a detailing of our new trailer would be a great perk. One week later we returned (another 2.5 hour drive from home) to find the trailer had only been sprayed down with hose. No washing or detailing had occurred. During our walk through, which was a total joke, we noticed some things that needed repair/replace. We also noticed that the tires were flat. After we trouble-shot how to hook it to our truck, with no help from he service person standing there watching us, he told us to pull it over to the service bay. We we pulled up, then rather than fill up our tires, he handed the air hose to my husband and walked away. Apparently the term "Service" is defined differently by this business. Upon arriving home and opening up the pop-up we realized that some of the "extras" that we had paid for were not in the trailer, and the things they said they would repair and clean in the trailer's extra week on the lot were untouched and still missing. After doing a thorough cleaning ourselves, we discovered that not only was the trailer filled with dead bugs and cobwebs, but there was an infestation of black widows, and the water tank was dark green with algae. Still to this day, now three months after we purchased the trailer, we are still waiting on our replacement cabinet door that had a huge chunk missing upon purchase and we are still waiting for the cover for the propane tank (which we paid for). We have called at minimum 6 times to inquire about the cabinet and the cover. We get a different story each time and the most ridiculous part is that they say that the propane cover is a manufacturer issue. Not sure why they can't just pull one off the shelf and send it to us. When I made that suggestion, they said that the manufacturer needs to send us one. Ridiculous. I have spoken with our Salesman, [redacted], who pawns if off on the Service person, [redacted], who pawns if off on the manufacturer....who we cannot find a number to contact. The owner doesn't care about our issues because he already has our money. Desired Settlement: We want the replacement cabinet door and the propane cover we paid for, per our invoice, and we want these things within the next 15 days. It has already been way beyond the 4-6 weeks that the cabinet door should have taken and the propane cover should have been mailed to us the following day, after the purchase.

Business

Response:

Initial Business Response

I spoke to this customer the same day the apparentely submitted this. I sent her out the propane cover that same day. She never mentioned anything about a cabinet. If she had I would have taken care of that also. Customer needs to contact Warranty here to get it taken care of.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I have spoken with [redacted] from their service department several times. The day after we got the trailer home I sent her pictures and the measurements of the cabinet door (information they had said they would gather for us while they had the trailer for the extra week, but did not do).. She was going to submit the information to the warranty department to have the cabinet door replaced. We even discussed how I would like to proceed with the installation once the door was received from the manufacturer. We opted to have her send it directly to us rather than drive the trailer to them (a 2.5 hour drive one way). Therefore I have completed all the necessary procedures and processes through [redacted] to get the door replaced through the warranty. It has now been almost 3 months since the information was sent to her and we still do not have a replacement door. .

Final Business Response

Ok the legal owner of this unit is [redacted] does not have any legal standing on this unit. Therefore This complaint should be removed. I am getting the cabinet door taken care of but they will not see it until after Feb. 2014 as the woodshop's for the factories are closed until Jan 6th. Let me know what you can do on this. Thank you, [redacted]

Review: We purchased a new (2014) Wildwood by Forest River travel trailer on 2/13/2014, it was noted at time of delivery that there was a crease in the sheet metal at the back of rig. We were told to call for a service date. On 3/6/2014 we called to get a service date and also stated that there were some other issues that needed attention, specifically with the slide; we were told to send an email and too send pictures of our problems. It took numerous time for us to send the pictures in the format they required but it was done and we were told that the pictures were received and that parts needed to be ordered. We are now at over 30 emails and still no date for the repairs to be done. April 16th was the last contact I had from Best RV and that was to tell me that they would be getting back to us the next day. On April 23rd we sent another email stating that we were still waiting for their response.Desired Settlement: We just want the work done as promised and as our warranty provides. We do have concerns that the work will not be done in a reliable manner and are going to contact [redacted] to see who else is contracted with them.

Business

Response:

The metal has been ordered for this customer's repair. It may take up tp 4 weeks to arrive as it comes by freight truck. We will contact the customer when the metal arrives for an appointment. We will take care of the other issues at that time.

Review: I bought a brand new 2014 [redacted] from Best Rv in June of 2014. The Rv immediately started leaking inside and ruined the interior cabinets as well as the bed and caused mold along with rusty nails and screws inside the Rv. I took the Rv back to Best Rv for warranty work they had it for 2 days and re sealed the seams and did not turn the claim into [redacted]. My wife and I found Mold on the mattress while camping and took it back. In March of 2015 after having the unit for a few month to fix the cabinets that were warped replace the mattress along with other water damaged areas. I picked the Rv back up did not sign any paper work and did not get any of the warranty paper work back from Best Rv. A few months later the unit is still leaking in the same areas cabinets are still wet and still have mold in and on them. The mattress was soaked and the flooring was bubbling against the wall. Best Rv called me to come get the unit after they said it was fixed I drove out there to find it still leaking along with the same mattress along with the flooring still pealing up. Best Rv response was take the RV home and put a dehumidifier and buy some special stuff that pulls moisture out. I immediately left and called [redacted] has been requesting pictures of the unit for over a week and still have not got any. This unit has water damage and has been sitting water and moisture causes mold which can cause serious health problems. The patch work that has been done is just covering up the mold that my wife and I have been breathing in when we use the RV. My Rv has been in Best Rv's shop multiple times I have emails and picture to prove it along with dates and how many times its been in there for the same problem. My RV needs to be replaced the service manage says he has spent hours working on it and cannot find the leak. I have missed many trips and maid payments on a RV that is damaged.Desired Settlement: I would like the unit back 100% fixed in the condition it would be in without water damage. In a reasonable time. Or a exact replacement.

Business

Response:

We are working with the Factory on this customer's unit. We sent photo's yesterday to the Factory.. We have spoken to the factory already this morning and they are requesting some more information that we are getting them now. I will update with any new information as it become's available.

Business

Response:

1. Please elaborate on the information being requested by the Factory, and how you are working with the customer to obtain that information.THEY HAD REQUESTED ADDITIONAL PHOTO’S OF THE COMPLETE ROOF AND ALL THE SEALS AND SEALANT, WHICH WAS SENT OVER TO THEM.