Best Tech 247

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I? would very much like to know how this business came to have access to my parent's computer in order to suggest that they had a virus? It was a pthat said there was a virus and to call the business's number...it was not a message that they? received from their anti-virus software? Does this not qualify as Phishing?The complaint will be resolved to my satisfaction when my parents confirm that their visa has not been billed or that the money has been refunded if it was billed? I am waiting for that message from my parents.? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfied as agreed upon receipt of the refund check for $300; Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Hi,The customer was never contacted by anyone from our company in order to seek money for the support or services.The customer still has a valid support with us and can reach us on the Toll Free numbers provided in order to seek any assistance with the computer.We tried contacting the customer to offer assistance, however the phone was on voice mail.? Regards,Best Tech

The customer contacted us for an issue with the computer as his [redacted] Antivirus was not working and he was informed about us being a third party company providing support for computes Our technical department worked on his computer and activated his [redacted] Antivirus protection on the computer after which he confirmed that everything was working fine on the computerThe Cheque provided by the customer has not yet been processed as we were unable to contact the customer for a follow up regarding the work that was doneWe at Best Tech believe in 100% customer satisfaction before any payment is processed and that is the same reason the Cheque was never sent out for clearing to customer’s bank account.We have already forwarded the customer’s feedback to the concerned department and if the information mentioned in the complaint is found to be true, strict actions will be taken against the agents involvedHowever, we would still like to apologize to the customer for any misunderstanding that took place and would like to inform them that their Cheque has not been processed and will not be processed as they are not interested in getting services from us Moreover, if they still come across any problem with the computer, they can still feel free to contact us for any help or information that they need

The customer contacted our company regarding a refund request and agreed upon a partial refund, however a refund was never issued to the customer as our billing team was not able to get in touch with the customer to confirm the account details on which the refund was supposed to be issued Our billing team tried to contact this customer a couple of times, however were not able to get in touch with himFinally we were able to speak to the customer on [redacted] of September and we came to know that the customer was not happy with the partial refund and our billing [redacted] decided to issue him a full refund and offered him a complementary support of one yearHe confirmed the account details with the customer and we got to know that account which was used to make the payment is no longer active so the [redacted] took the account details on which he needs the refundA paper Cheque has been mailed to the customer from our office on [redacted] of Sept through regular mail (USPS) and he should be getting that cheque anytime within next business daysThe same thing has been informed to the customer Please let us know if anything else is required in order to get this matter resolved Regards, [redacted]

Hi,The customer was contacted on [redacted] of August by our Billing Supervisor and as per their mutual agreement over the phone, a refund of $has been issued to the customer via a Cheque, which would be sent to the customer through mailThe customer has sent a confirmation email accepting the refund amount and would be contacting Better Buisness Bureau in order to close the complaint once she gets the Cheque Regards,Best Tech

Revdex.com:At this time, I have not been contacted by Best Tech 247, Inc.? regarding complaint ID [redacted] .Sincerely, [redacted]

Hi,? The customer contacted our support services in the month of July and got work done on his computerHe purchased a support plan for his computer and was provided with assistance during his support plan whenever he contacted us.The support plan duration of the customer has already expired and as per our refund policy we can issue a refund within days of initial subscriptionIn this case, since the customer's support plan has already expired, we shall not issue any refund to this customer.? Regards,? Best Tech

Hi,After checking the customer complaint and all or call and session logs we would like to inform you that the above mentioned customer has never contacted us for any issues related to her computer and may have been mislead into believing that she was talking to [redacted] or Best Tech 247.The customer has mentioned that the payment was made to some company named [redacted] located in ChinaWe would like to advice the customer to dispute this charge with her bank in case she needs her money backWe at Best Tech would not be able to provide any assistance to the customer in getting her money back since the payment was never made to us and the customer never spoke to us for any issues related to her computerHowever, if the customer needs any assistance in finding the correct information about the company to whom she made the payment, she can definitely contact us at our toll free number ###-###-#### (extension ***)Also we would live to advice her to check the authenticity of a company before making any payments in future in order to avoid such problems.We would request the customer and Revdex.com both to take this complaint down.In case any further clarification is required, the customer can reach us on our toll free number ###-###-#### and ask for Jeff B [redacted] at Extension ***.Regards,Best Tech Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would very much like to know how this business came to have access to my parent's computer in order to suggest that they had a virus It was a pthat said there was a virus and to call the business's number...it was not a message that they received from their anti-virus software Does this not qualify as Phishing?The complaint will be resolved to my satisfaction when my parents confirm that their visa has not been billed or that the money has been refunded if it was billed I am waiting for that message from my parents In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? First, I did not contact the firm "multiple times" and it was indeed a multi-year (yrs) arrangement -- the high cost should make that obviousThe firm's continued refusal to recognize the true situation only confirms my belief that it operates a scam and takes advantage of customersHaving a "no refund" policy as it insists is only a cover for fraudulent practices and should not be legal Clearly ethics are alien to this firmI hope the Revdex.com can set up a warning mechanism to minimize the number of victims they contact.? [redacted] ***? [redacted] ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Hi,The customer contacted us regarding the issue with his computer and not the other way aroundHis services with our company had expired and that is when he was informed to renew the services to which he agreed originallyMoreover, the charge was never processed from our side as we were unable to speak to the customer in order to process the chargeAt this point we do not owe anything to this customer and all his services stand cancelled with our company.? In case customer still needs any assistance or clarification, he can contact us on our toll free numbers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [The response received by Best Tech is untruthful and completely inaccurate for the reasons below:1) The company claims no phone call was made to me "on their end" I received, and still have, the following voicemail dated Aug ***, at 3:41pm est: " Hi [redacted] , this is JennyI am calling you from the AOL support company, your case ID ***If you remember you contacted us in the month of JanuaryYour email and your computer was hackedYou paid us money and we installed the securities on your computerFrom the last couple of days we are getting some block on the securities so whenever you get back to this voice message please call us back on ###-###-#### or ***You need to call back and ask for my name Jenny or my extension ..this is a security issue so we are calling youDo call us back as soon as possible and do ask for my name JennyThank you and have a blessed day" When returning the call to the 800# provided, representatives do not initially identify the name of the company when answering However when asked they confirm "this is Best Tech 247" This confirms a call was made from Best Tech 247.2) Other cold callers and scammers remotely accessing my computer is invalid because the phone call was received from Jenny, not any other company or representative When returning her call to the 800# above, which has now been identified as Best Tech 247's 800#, and requesting the extension number provided in the same voicemail, Jenny answered Therefore Jenny is reachable at Best Tech 247's 800#.3) The response regarding a refund is not acceptable, nor surprising, given the lack of service I've received during this entire experience No valuable service was provided me by Best Tech 247, nor any valuable response.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi,? There seems to be some misunderstanding regarding this incidentThe customer was never contacted by anyone from our company and most likely it seems to be some scam caller who called the customer and asked for money.? The customer still has a valid subscription with our company and can utilize it whenever they have any trouble with the computer? As far as refund is concerned, the customer has been using the services from past several months and as per our refund policy, the customer is eligible for a refund within days of initial service contract.? Regards,? Best Tech 247Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, I did not contact the firm "multiple times" and it was indeed a multi-year (yrs) arrangement -- the high cost should make that obviousThe firm's continued refusal to recognize the true situation only confirms my belief that it operates a scam and takes advantage of customersHaving a "no refund" policy as it insists is only a cover for fraudulent practices and should not be legal Clearly ethics are alien to this firmI hope the Revdex.com can set up a warning mechanism to minimize the number of victims they contact [redacted] *** [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedWhile their response is, in the most technical sense, correct and acceptable, this is only so because I was able to prevent them getting the last monies requestedIt should be noted that files they placed on my system were removed by Malwarebites software Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] That is a lie, The gentleman William contacted me from the company not once but twice,. I paid $999.00 for 4 years of service, a couple of months LATER and being threatened that my computer will be infected with viruses and my fear is they had remote access to my computer and I don't know if they are still in there. I have attached a copy of the fact that I paid for 4 years. I agree I used their services and I originally paid $500.00, they gained my trust that is why when the next "threat" came up I paid the $999.00,(which was very hard to pay) but then a couple of months later they threatened again and wanted more money. I know I am not entitled to the $500.00 and I'm ok with that, but now that I am aware they are not what they seem after I did my research, I just never want anyone else to go through what I went through. I am an intelligent person but I have very poor computer skills and very fearful of identity fraud and having it stolen, But I feel I was totally taken by this company. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

The customer contacted us on [redacted] of November for an issue with the computer as she was getting message on her computer from her antivirus program that her computer was infected.? Our technical department worked on her computer and cleaned the virus infection and updated the security on the computer as well as the firewall settings on the network and computer.After the work was done, the customer was contacted by our billing supervisor on [redacted] of November for a feedback for the work and to verify the subscription detailsThe customer confirmed that everything was working fine on their computer and authorized us to process the charge towards their credit card.The customer’s daughter contacted us on [redacted] of November itself seeking a refund and was informed that we haven’t processed the charge on her parents credit card yet and that the amount would be reflected back to their account within next business days (which is the time taken by bank to release the blocked payment).This customer has already been refunded and we do not owe any other amount to this customerThe complainant’s accusation of we being a scam company are baseless as if that would have been the case, we would not have given her parents a follow up call the next day to take an authorization before processing the charge and would not have offered her a refund when she contacted usRather, if we would have been a scam company, we would not have provided her with a reachable number and the company’s name and would have disappeared after taking money from her parents

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be satisfied as agreed upon receipt of the refund check for $300; Sincerely, [redacted] ***