Best Western Lanier Centre Hotel

Thank you for making us aware of the complaint that was filed with your office Our Phoenix, AZ location always strives for excellent customer service, and we appreciate the opportunity to respond Our trail passes are reserved for local residents and we do apologize for any confusion on our part

April 5, I cannot accept this thoughtless response As a loyal, paying member to Fitness Works for ten years, I believed Brandon when he sold me the membership knowing that I had valid concerns against a member I pointed to as a previous stalker at the gym Brandon told me before I signed my contract that he “had a zero tolerance policy for any harassment” and that he would personally resolve any issues to my satisfaction This flippant response is not at all in alignment with what Brandon promised Moreover, Brandon denied any responsibility when I approached him after the stalker followed me out of his parking lot, refusing to even return my call After this frightening incident when I contacted the Mesa Police Department, Officer Karen S [redacted] warned me not to return to any campus of this gym and to change all of my routines and driving routes My life became very scary! How can Fitness Works now state that I should further put myself in harm’s way which is a complete contradiction to Officer Karen S [redacted] ’s directive?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for making us aware of the complaint our customer, Tammy Booze flied with your officeOur Gilbert location always strives for excellent service, and we appreciate the opportunity to respond.Please see copy of membership agreement that was signed on "If you c ncel this contract within the three day period, you are entitled to a full refund of your money,"A cancellation request form was signed on 1.15.17, which Is not Inside the 3•day period tocancel.We hope that this has been amicably resolved, and we will consider this matter closed unless notified otherwise

Thank you for making us aware of the complaint our customer, [redacted] filed with your office Our Chandler North location always strives for excellent service, and we appreciate the opportunity to respond.Fitness Works apologizes for the miscommunication from the Chandler North location to our refund department regarding this matter Mr [redacted] did fill out his personal training can,ellatlon In timely matter with regards to the 3-day cancellation policy however It was not properly sent to the refund department to process The refund department has refunded the$and mailed a check to the address that Mr [redacted] has on file He should receive this within 5-business days.Mr [redacted] was refunded the total amount of $In which was drafted from his account.We hope that this has been amicably resolved, and we will consider this matter closed unlessnotified otherwise

Thanks for your help resolving the issueWe do have a few things we would like to get to your attentionWe were given a run around when we first tried reaching out to your facility and then customer serviceWhat caught us by surprise was the appalling response from customer service supervisor Mckena (Apologize if I have misspelled the name) We were told there's nothing that can be done and when we requested for a contact to help escalate the issue to get some attention we were stone walled and told we could not go any higher up To add to this, we were told the matter/issue has been closed and were specifically stated that she(Mckena) had reached out to management and no one would entertain usWe also requested to see if we can stop by your corporate facility or seek an appointment to talk to some one in person, we were told and if we did come into the facility it will be treated as a "Threat"The way the whole thing was handled was frustrating with no regard to customerHow can a business be so disconnected with their customers and be rude to themWe were forced to look for alternative solutions to get this issue highlighted to the managementI would like to thank the Fitness works management and Revdex.com for their help resolving this issueThe call received by my wife was very brief stating that Fitness works would refund the moneyThe call was made by Mckena again and no apologies were rendered as part of that conversation, which again was very surprisingThe least a customer is owed for all the trouble is an apologyWe are still waiting for the refundI am more than happy to talk to Fitness works management if required to help walk them through the entire episode and our experienceI am rejecting the response since we are still waiting for the refund and hope that we would get a response back to our feedback listed in this email

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, I am glad to have this complaint on file, so that other customers will be aware of their unfair billing practices [redacted]

Thank you for making us aware of the complaint our customer, [redacted] T [redacted] filed with your office Our Phoenix, AZ location always strives for excellent customer service, and we appreciate the opportunity to respondOn our customer service received a letter asking to downgrade [redacted] T***'s account However as stated in the location by our operations manager a buy down form would need to be completed As a letter would not be sufficient because a new agreement would had to be rewritten with the appropriate signatures Please see note on account.02/10/03:PM Member submitted cancellation by letterAccount canceled immediatelyAlso stated he wants to downgrade his wife's however this will not be doneWe do need a downgrade form-MW [redacted] T***'s husband account was cancelled out with no further billing on As the letter that was sent in was read incorrectly on his account We can reactive MrT***'s account if he wishes at the lower rate and process the downgrade for [redacted] T [redacted] but again MsT [redacted] would need to go into the location to fill out the proper form.We trust that this issue has been amicably resolved, and we will consider this matter closed

RE: Complaint ID # [redacted] Thank you for making us aware of the complaint our customer, filed with your officeOur Gilbert, AZ location always strives for excellent customer service, and we appreciate the opportunity to respond The client states she received a copy via fax/email, but she has no email listed on her original agreement nor does she have one listed currently on her account Is she able to provide the faxed copy with the cover page that came with it? Or was the copy in hand the copy she received POS? She trained times and did not request a copy during this time again She was not charged $for anything eitherShe was charged POS for her down payment of $and charged accordingly monthly for her membership aside from that at $20/monthly Please see attachments of the membership and personal training agreement that was signed by the member We trust that this issue has been amicably resolved, and we will consider this matter closed

has been refunded back to the member as of today by one of customer service reps

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received the check this morning at 9:30am by going to the gymIt took a while, but I did receive itI am sorry it had to come to thisBrian said he kept emailing Aaron all along this journey and they told him they mailed another check on 4/27/Which they are saying they didn't doI am happy this nightmare is over! Regards, [redacted]

Please see attachments of both [redacted] & [redacted] Cancellation requests and membership agreements.Both cancellation requests were submitted on 1/14/Fitness Works only has a day cancellation notice This means if your billing falls within the day notice you are still responisble for that payment [redacted] and [redacted] both had a payment that was to come out on 1/15/ Therefore that would be their last payment and then the agreements would have cancelled out Since these two payments were not paid on 1/15/their memberships were not cancelled out As it clearly states on the cancellation request form that was signed by [redacted] and ***"We require a day notice to cancel therefore if your monthly dues and or annual fee falls within the day notice then you will be charged those feesAll balance due amounts must be paid in full before a cancellation notice is valid."Since balances were not paid in full, the cancellation notice is not valid All [redacted] and [redacted] need to do is pay the payments due on 1/15/and the accounts will cancel out with no further billing

Thank you for making us aware of the complaint our customer, Ms [redacted] filed with your officeOur Glendale, AZ location always strives for excellent customer service, and we appreciate the opportunity to respondWe apologize to Ms [redacted] for the delay on her refundOur accounting department will issue and mail a refund check to Ms [redacted] 's husband since the agreement in questions is under his name, this week The total amount refunded back will be in the amount of $which is for the last two personal training payments that were made on Mr [redacted] 's account If there are any complications please contact us at the number belowOnce again, we apologize for the delayWe trust that this matter has been amicably resolved, and we will consider this matter closed unless notified otherwise[redacted]

[A default letter is provided here which indicates your... acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Original agreement was purchased on 1/4/ Please see check in history of member, there were no check in's on 11/27/as stated There were three check in's after 11/27/ 11/28/2015, 12/17/2015, & 2/9/ Please see cancellation request that was requested on 2/9/ All cancellations that are done in a location are done electronically and once signed by member are automatically saved on their profile In reference to the disputed cancellation date, please see invoice page as the charges that member is disputing $have been returned to the member on 2/17/in the form of a chargeback Therefore there is nothing to refund back and chargeback has not been disputed We have honored the members wishes to back the cancellation with the refund and cancellation of the membership

This account has been reviewed and the $refund that Ms [redacted] is requesting has been processed and will be sent to her via mail at the following address that we have on file at [redacted] ** [redacted] In addition we have cancelled out both agreements personal training and membership agreement for Ms [redacted] with no further billing

We received your notification of a complaint submission on 11/27/with Complaint ID ***We are responding to this customer complaint by contacting the customer today, 12/1/2017. We have re-ordered her prints today, 12/1/2017, and will be shipping them via UPS to her
requested address upon their arrival in our officeWe have also written a refund check for the full amount of her purchaseThe refund check will be included with the printsPlease let us know if there is anything else we can do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedOtherwise I will be in further contact with both Fitness Works as well as Revdex.comSo far this message from the Revdex.com is the only correspondence I have received in regards to this issue
Regards,
*** ***

Thank you for making us aware of the complaint our customer, *** *** filed with your office. Our Gilbert South location always strives for excellent customer service, and we appreciate the opportunity to respond. Attached is Ms***'s member notes and
invoices. Fitness Works did a reversal of the payment of $that came out on 9/30/2016, back to Ms*** on 10/4/which was done by the operations manager at the location. On 10/07/ABC Finical released $to be credited to Ms***'s account We trust that this complaint has been amicably resolved, and we will consider this matter closed unless notified otherwise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not use the facilities on that dayYou can see that my card was scanned times in my attempt to cancel my account or put the account on hold like I was originally told I couldThis process has taken far too long and is very frustratingI do not accept this response from th owners or managersI will continue to leave reviews and comments to warn customers about this poor customer service and lack of care.
Regards,
*** ***