Best Western Lanier Centre Hotel

The response from this business does not surprise me and reconfirms the fact that they are not customer oriented and should not be a member of the Revdex.com.   As I stated in the compliant below, I called for the manager several times and left messages.  It took me going there to try to resolve the issue before I had some cooperation from the front desk.  The manager was still not available to speak with me..  The manager still has not had the courtesy to call and speak with me.  The family member was never able to use the facilities because of her medical condition.  They requested proof and I brought a letter from the facility to prove she was inpatient.  They provided no service for the $60 that was paid to them.  How could anyone with any integrity feel they are entitled to keep the money.  I will continue to let people know what kind of business this is and we will never use them.  The money they lose in poor customer service outweighs the small $60 fee that they are refusing to return.  Anyone with any business savvy would know better.  The fact that they didn't respond to Revdex.com in the allotted time also reflects what kind of business sense this place has.  The original complaint isI purchased a club membership $60 for my family member agreement # [redacted] Due to a relapse on 1/11 [redacted] went inpatient rehab to a 30 day program at Crossroads Rehab before [redacted] could even use the facilities. [redacted] could possibly be inpatient up to 90 days. As requested, I gave Fitness Works the document from Crossroads Rehab stating that [redacted] is currently inpatient at the facility. The manager at Fitness Works has avoided all my calls. i've been referred to ABC Financial Services a couple of times but they don't handle Club Memberships. I've been to the club twice trying to get someone to speak to but the manager is never there. I've been told his name is Vic and I've also gotten the name Jose S[redacted]

Please see attachments of both [redacted] & [redacted] Cancellation requests and membership agreements.Both cancellation requests were submitted on 1/14/2016. Fitness Works only has a 5 day cancellation notice.  This means if your billing falls within the 5 day notice you are still responisble for...

that payment.  [redacted] and [redacted] both had a payment that was to come out on 1/15/2016.  Therefore that would be their last payment and then the agreements would have cancelled out.  Since these two payments were not paid on 1/15/2016 their memberships were not cancelled out.  As it clearly states on the cancellation request form that was signed by [redacted] and [redacted]. "We require a 5 day notice to cancel therefore if your monthly dues and or annual fee falls within the 5 day notice then you will be charged those fees. All balance due amounts must be paid in full before a cancellation notice is valid."Since balances were not paid in full, the cancellation notice is not valid.  All [redacted] and [redacted] need to do is pay the payments due on 1/15/2016 and the accounts will cancel out with no further billing.

There will be no pro-rated amount refunded to [redacted] as we have offered to Ms. [redacted] use of our other 5 locations.  Just like the authorities we can not falsely accuse someone nor discriminate.

This account has been reviewed and the $50.00 refund that Ms. [redacted] is requesting has been processed and will be sent to her via mail at the following address that we have on file at [redacted]  [redacted]  In addition we have cancelled out both agreements personal...

training and membership agreement for Ms. [redacted] with no further billing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I had stated the last couple times, the picture I selected in my cart before selecting the Digital Download of it, was not what I received. During the ordering process, it only showed one item in my cart, which was the picture I had selected. While placing this order, it never once indicated the photo I selected nor any description of the picture I was ordering due to some kind of glitch. It didn't show the image I ordered or the description of the image I was ordering until I received the email of the order confirmation with the option to download the wrong image. I never downloaded the image, because it was not what I had ordered. I then went back to the website, and when I did, it showed I had two images in my cart. The image I wanted and selected to be ordered, and also an image I never selected nor wanted. Within minutes of receiving the email with the download of the image I never selected, I sent an email to the company letting them know about this problem. Which they declined, because they believe that technology can never fail. The following Monday, I went back to their website to try to replicate the problem I experienced but it didn't do it this time. That time it was showing the image all the way through the ordering process as well as the description and the image number. This is how I know they must have had a problem with their online ordering this day. Technology is not fail proof, and this was a clear cut example of failure that occurred when I tried to place my order on 7/3. It is ridiculous to think that any system is full proof because it is not. We have already been in contact with Paypal to get a refund, which is not even what we wanted. I still don't want a refund. I simply want the image that I selected and put into my cart on 7/3. This case will be made public with the School District of Waukesha whom contracts this company to take the pictures in hopes that no one will ever have to experience what I did when trying to order the image they wanted. 
Regards,
[redacted]

Hello,We do show that this customer placed an order for a Digital Download with our company and that the link for that download was sent directly to them after they completed their order.The Package Description for the package this customer ordered is:Single Image DownloadFull-size printable image...

as it came from the camera. Suitable for printing.This item is non-refundableThe process to place an order on our website requires the customer to select the image they wish to place the order for before letting them continue. Once the package is in their cart it shows them the image, as well as the Roll and Frame number of the image, they chose for the package. During the checkout process it asks the customer to confirm their order before placing it and shows them the Roll and Frame number of the image again for each package they order. Because this order is non-refundable we did offer this customer the ability to order another Digital Download at 25% off.Thank you,Empire Photography

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did look through the images before selecting the one I wanted, and added only one image that I wanted to my cart. I then selected the digital package so I should have received the image I had in my cart. During the ordering process, it also only indicated I had only 1 item in my cart so it should have been the image I selected. There was a problem with their online ordering this day, because it never listed or showed the image I selected or any image selected all the way through the ordering process. Therefore, I had no way of knowing for sure that the image I selected was the one being ordered. It wasn't until I received the order verification with the download link that I saw the description of the image and knew I received the wrong image so I never even tried to download it. It is not my fault their online ordering wasn't working correctly the day I placed this order. When I saw this, I went back to their website, and magically there were two images in my cart. The one I selected and another image that I never selected. I should not be forced to pay for something I didn't order.   Yesterday, when I tried to replicate the problem I experienced, it was
working flawlessly. I was able to select the image I wanted, indicated
that I wanted it as a digital image and it displayed the image I was
trying to order all the way through the ordering process, so that is why I know for sure they were having issues with their online ordering this day. I work for a technology company, I order most everything I get online now days, and my husband runs an ebay store so I know how to place an online order.I am not asking for a refund. All I'm asking for is to receive the image that I had ordered, and I will not accept anything less than this. However, I will now be forced to contact Paypal over this issue, and they will refund us due to the problem. If this doesn't get resolved properly, I will also be in contact with the School District of Waukesha to let them know the problem I experienced working with this business.
Regards,
[redacted]