Best Western Mountain Shadows

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: 12554848I am rejecting this response because: they are liars and everything they just claimed is a total lie! I will be providing a letter from the bodyshop that confirmed the framed damage this weekI cant stress enough how terrible these people are, I am glad I was able to return the car because they never provided the title ate the point of saleRegards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] T [redacted] voluntarily purchased a Ram He makes allegations in this Complaint that simply are not trueJKB Auto Sales did not sell him a hail-damaged truckHe is correct that photos of the vehicle were provided on-lineAs well as the photos of the vehicle provided on-line, the salesman also did a live video chat with [redacted] T [redacted] at the time he was purchasing the truck and that video chat included a complete walk-around of truckThe on-line photos, as well as the live video walk-around, were accurate before the sale AND AT THE TIME OF SALENothing about the vehicle had been altered and there had been no hail damage to the truck [redacted] T [redacted] purchased this vehicle without seeing it in person and the vehicle was transported to him at his request [redacted] T [redacted] signed documention that he was purchasing the vehicle "as is-where is" and further acknowledged that JKB made no warranties regarding the truckJKB Auto Sales cannot make suggestions as to what may have happened to the vehicle once it reached its destination, but there was no hail damage to this truck at the time of sale to [redacted] T [redacted] by JKB Auto Sales

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I don't agree with the fact that their departments didn't have the information needed to help me...and if they really didn't have the information, they should have had the common courtesy to call me back and let me know, so I can get my issue resolvedThis obviously isn't the first issue with warranties and JKB, I imagine it wont be the lastI accept their response, I will just have to call the lender to get this figured out Regards, [redacted]

As I stated earlier, I apologize for the inconvenience involved to Mr [redacted] As also previously stated, apparently when Mr [redacted] made calls to JKB Auto Sales regarding his warranty refund, he either spoke with the Finance Department or Sales Department - neither of which would have knowledge regarding his warranty cancellation and/or refundAt any rate, the warranty refund has been paid and mailed to the lender that advanced the funds to pay the warrantyUnder JKB Auto Sales' agreement with the lender, all refunds for warranties must be presented to them and they, in turn, forward what is applicable to their borrower [ [redacted] , in this case]Once JKB Auto Sales makes payment to the lender, it has no control over how long it takes the lender to process the refund on their end.At this point, all I can definitely tell Mr [redacted] is that JKB Auto Sales has processed and paid the appropriate refund amount, as directed by the warranty company, direct to their lender.JKB Auto Sales appreciates the opportunity to do business with Mr [redacted] and again, we apologize for the inconvenience concerning the processing of the warranty cancellation/refund

As I explained to your representative by telephone earlier today, I am the one at *KB Auto Sales who receives emails from BBB of Greater Kansas City, as well as the one responsible for investigating and responding. I have been away from the office for an extended period due to illness. Under... the circumstances, I would greatly appreciate the opportunity to respond to the Complaint by [redacted] *. [redacted] referenced above regarding the purchase on February 18, 2016 of a 2009 Cadillac Escalade by [redacted] and [redacted] from *KB Auto Sales. Statements *ade by [redacted] *. [redacted] are *isstated or completely false, and *any facts are omitted. As indicated, the purchased unit required a replacement DVD player in the front unit and *KB Auto Sales agreed to replace the DVD player at no cost to [redacted] and [redacted] , so long as the work was completed at *KB Auto sales within thirty [30] of the vehicle purchase. As the “We Owe Form” stated “I hereby accept this ‘We-owe’ with the understanding that it is valid for 30 days from the date of service and that I should *ake an appointment with the service department before the work detailed can be performed”. The form is signed by the customer. It was explained that the unit replacement was not a difficult process and would easily be accomplished. *KB Auto Sales obtained the necessary replacement DVD player. ***, the salesperson involved, contacted [redacted] by phone to let her know the DVD player was in and to schedule an appointment. An appointment was *ade by [redacted] to bring the vehicle in prior to her vacation. Though the appointment was *ade and the DVD player was on-hand, [redacted] failed to show up at the appointed time and failed to call to reschedule. Many telephone call attempts were *ade to [redacted] in an effort to get the DVD player installed, *essages were left, but the appointment was never rescheduled. Text *essages were sent to [redacted] to inquire. No response from [redacted] . Telephone calls were *ade to [redacted] , *essages left with him, all in an effort by *KB Auto Sales to follow through on the We Owe. Copies of the phone records showing all the various calls *ade and text *essages sent are in our files. The statements *ade by [redacted] *. [redacted] in her Complaint are false. *KB had the replacement DVD player and was ready and able to perform the installation. Given that fact and the fact that so *ultiple attempts were *ade to contact her to reschedule the installation, there would have been no point in failing to return any calls *ade to *KB Auto Sales by her. Given the facts of this *atter, *KB Auto Sales declines to pay the amount requested by [redacted] *. [redacted] to reimburse her for the amount paid to *cCarthy Chevrolet Lee’s Summit for the radio she chose to have installed. *KB Auto Sales did not promise the pay for replacement of the DVD player if she took it to another shop, and did not authorize her to take it to another shop and *KB Auto Sales did not promise payment. *KB Auto Sales promised to replace the DVD player at its own shop, at its cost, within 30 days of purchase. The DVD player was obtained by *KB Auto Sales, [redacted] *. [redacted] failed to keep the appointment for replacement, and failed to respond to all contact attempts following that. I hope this information is sufficient to satisfy the Complaint filed.If additional information is needed, please do not hesitate to contact *e. [redacted] *. *** *KB Auto Sales

Many statements made by *** ** *** are erroneous. First, he contacted JKB Auto Sales to cancel the warranty he elected purchase when he purchased a Ford F-on October 14, 2015. The cost of this warranty was included in his financing for the vehicleJKB Auto Sales does
not own the warranty, so is not entitled to cancel the warranty. It must be done by the owner - in this case, *** ** ***The warranty company processes any refund due and then contacts JKB Auto Sales to inform them of the total amount to be refunded. In the instance where the cost of a warranty has been financed along with a vehicle, JKB Auto Sales is required to make the refund due direct to the lender.Such is the case with *** ** ***. A refund of the full amount due was made to his lender on February 16, 2016. Mr*** has no complaint to make. Everything was taken care of in the manner required.JKB Auto Sales requests that this matter be closed

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: 12554848I am rejecting this response because: they are liars and everything they just claimed is a total lie! I will be providing a letter from the bodyshop that confirmed the framed damage this weekI cant stress enough how terrible these people are, I am glad I was able to return the car because they never provided the title ate the point of saleRegards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: This dealership and it's salespeople are lying in their response just like they lied to me about the truck's conditionNever once did the management address my concernsThis will end up costing them way more than it would have to A) Tell the truth and B) Help pay for the repairsHow would you like to pay $28,for a vehicle and it breaks down before you get it home? Do you really think I would have purchased it had I been told the truth? Absolutely not! They owe me way more than the $in repairs*** *** is a profesional liar!
Regards,
Philip ***

The re*ection is unclear to *eI understand that both parties can continue restating repeatedly that the other did not follow through as stated on the We Owe Form, but to what avail. I would appreciate clarification in writing that *** and *** *** are ready and willing to settle this *atter upon receipt of *KB's check for $900.00, in full settlement of all past, present, and future claims regarding the DVD player for the Cadillac Escalade [255939] purchased on February 18, from *KB Auto Sales

*** Eand *** T*** purchased a Ford F-on December 12, from JKB Auto SalesJKB Auto Sales obtained financing for ***s and included in the financing was the purchase price for the Extended Warranty they elected to purchase through an outside warranty source
Thus, the funds to purchase the Extended Warranty was advanced by the lender.When the ***s cancelled the warranty through the warranty company, the warranty company itself reviews the length of time the warranty has been in place (the percentage of the warranty used), claims paid, and any applicable cancellation feesAfter the warranty company has determined the amount that is actually to be refunded to the customer, JKB Auto Sales receives a letter of advice from the warranty companyJKB Auto Sales makes no refund payments at all until this information has been calculated by the warranty company and receivedThe decision for any amount to be refunded is determined solely by the warranty company.Once the advice is received from the warranty company, any refund due is made by JKB Auto Sales directly to the lender that advanced the funds, or to the customer if there is no lender involvedIn this case, the lender had advanced the funds to pay the Extended Warranty on behalf of the ***s and the agreement between JKB Auto Sales and the lender specifies that the refundable amount will be sent directly to them.Accordingly, JKB Auto Sales received the notification from the warranty company and then transmitted the appropriate refund amount, as directed, to California Republic BankCalifornia Republic Bank will review the information upon receipt and make the appropriate payment direct to ***s.I apologize for the difficulty experienced by *** and *** ***Part of the problem is that they were apparently calling the Sales Office and neither Sales or Finance handles these mattersBut there is a process that must be followed in cancelling and receiving refunds on warrantiesIt does take time

*** L*** purchased the vehicle on January12, - never having seen the vehicle in person or having driven it.***; In order to issue a 30-day permit for the vehicle, the customer must be present at the time of purchase in order to sign the original 30-day permit.***; That was not
possible in this case***; The title has been sent to *** L*** and has been received by himNo further issue

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint:
I am rejecting this response because:
Regards,
*** ***I sent a lien release from the lender. The contract that I signed for the extended warranty from the dealership clearly states: For people in Missouri the cancellation:A ten (10) percent penalty per month shall be added to a refund that is not paid within forty-five (45) days of return on the contract to the contract holder. This was cancelation was processed and deemed canceled on March 23, 2018. Since March I have been mislead by "Robert" and just yesterday found out that Robert doesnt know what he is talking about. The check was mailed to Ally even though Robert stated it would be sent to me by FedexSo now I have to wait days for a refund from Ally

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I'm not sure rejecting this response is the correct word for my response and at this point it is a moot point***;Their story changes each time you talk to them and never once was it mentioned that I needed to be present to receive a temp permit***;Put yourself in my position - I pay for a truck through wire transfer on a Friday and I am told by my salesman that the truck will be shipped on the following Monday***;I end up waiting days before I finally receive the truck and when I was calling to find out why no one would ever take my call or return my messages***;When I finally receive the truck the items that were promised to me were not included with the truck - IE floor mats & extra key fob***;I am then told that I can get a temp permit from my local DMV but of course without a title I can't do that***;Then I'm told that they will over night me a temp tag which of course never happens***;Each time I am given the run around by the "manager" and the salesman that I was dealing with***;Finally after the truck sat in my garage for weeks not being able to drive it and ***;contacting the Revdex.com, the local police station, the states attorney and the bank that I wired the money to I receive my title on exactly days from date of payment***;Now put yourself in my position and tell me how you would feel***;Then you get a ** response like the one that was placed on this complaint about me needing to be present to receive temp permit even though that was never mentioned one time in the days and numerous phone calls***;PUT YOURSELF IN YOUR CUSTOMERS SEAT FOR A B* ***;
Regards,
*** ***

*** *** *** did purchase a vehicle from JKB Auto Sales and chose to purchase a separate Service Contract through ASC Warranty. At the time of purchase, *** *** financed the vehicle and Service Contract through Ally BankMoney was received by JKB Auto Sales from Ally Bank for
the purchase of the vehicle and Service Contract.*** *** cancelled the Service Contract with ASC WarrantyJKB Auto Sales makes no refund payment until funds are received from ASC Warranty, with instructions from ASC Warranty regarding the amount to be refunded to the customer.*** *** mentions receiving a lien release and letter from "ASP". I have no idea what she is referring to. ASC would not have a lien release to a vehicle - only the lender would have or be able to issue that document.Further, though *** ***'s husband was not a party to the sale, he contacted JKB Auto Sales regarding the refund of the amount due under the Service Contract to accuse JKB Auto Sales of holding the funds so that JKB Auto Sales could make money by collecting interest on the funds due. This is absolutely untrue and ridiculousOnce information and payment is actually received from the warranty company, JKB Auto Sales locates sales files, reviews information, and processes warranty refunds one time per week. Refund instructions were received from ASC Warranty. Also received by JKB Auto Sales was a letter from Ally Bank advising of the vehicle total loss, cancellation of the Service Contract, and INSTRUCTING JKB AUTO SALES TO MAKE PAYMENT FOR THE AMOUNT DUE UNDER THE ASC WARRANTY DIRECT TO ALLY BANK AND NOT TO *** *** ***. JKB Auto Sales must abide by instructions from the lender since Ally Bank advanced the funds to purchase the Service Contract.According, following instructions received by both ASC Warranty and Ally Bank, a check in the amount of $2,was sent by FedEx to Ally Bank on May 2, 2018. Tracking NoUpon checking, Ally Bank received the package on May 3, at 10:AM in Louisville, KentuckyNothing further is owed to Ally Bank or *** *** *** regarding this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I have spoken with a representative from *** again today 01/13/and representative advised they have not received anything from JKB Auto Sales as of today at 1pm. If a check was sent on 12/5/as JKB Auto advised it would have been processed by now. Representative stated that JKB Auto needed to make sure they mailed the check to the correct address which is as follow: Payment Processing Center ** *** *** Louisville, KY ***.
Regards,
*** ***

A check was issued to [redacted] Financial by JKB Auto Sales on December 5, 2016 in the amount of $1,737.60 regarding cancellation and refund of the appropriate amount for the warranty purchased by [redacted] L. [redacted] and Andrew R. [redacted], as directed by [redacted] Warranty.  Until the specific...

advice regarding payment is received from the warranty company, JKB does not make the refund. The check was mailed by Certified Mail to [redacted] Financial, as directed.  Mrs. [redacted] should check again with [redacted] Financial.  It does take some time to process the refunds as there is a series of necessary paperwork involved once the request is made.

The vehicle purchased by [redacted] was purchased by JKB Auto Sales on March 12, 2016. The original Title was presented by the seller at that time, which showed a Lien on the front. The seller stated that the Lien had been paid by them and they would locate it and get it to JKB. However, the...

seller was unable to locate it and agreed to contact the Lienholder for a duplicate.  Meanwhile [redacted] came into JKB Auto Sales and elected to purchase the vehicle. The original seller was unable to obtain the required Lien Release and JKB Auto Sales staff began efforts to correct the matter. The situation with the Lien Release was explained to [redacted] and he was told on multiple occasions that the original Title was in the possession of JKB and had been since March 12, 2016, but it would not do any good to send him the Title without the Lien Release. After numerous requests to Credit Acceptance Co the proper Notarized Lien Release was finally received on May 26, 2016.  On May 27, 2016 the original Title, with Notarized Lien Release, and a check to cover any late fees incurred, were sent to [redacted] by [redacted] for delivery on Saturday, May 28, 2016. The [redacted] package was received by [redacted] and signed for at 9:23 AM on May 28, 2016.  This matter should now be concluded.

Complaint: [redacted]
I am re*ecting this response because:Although I feel I was very clear last time I will repeat *yself. We are willing to settle for 900 in order to end this.  However, we will not close the *atter with  the Revdex.com or CPA or  "accept" your response until we have received the check and it has cleared our bank. Regards,
[redacted]

As I explained to your representative by telephone earlier today, I am the one at *KB Auto Sales who receives emails from Revdex.com of Greater Kansas City, as well as the one responsible for investigating and responding. I have been away from the office for an extended period due to illness.  Under...

the circumstances, I would greatly appreciate the opportunity to respond to the Complaint by [redacted] referenced above regarding the purchase on February 18, 2016 of a 2009 Cadillac Escalade by [redacted] and [redacted] from *KB Auto Sales. Statements *ade by [redacted] are *isstated or completely false, and *any facts are omitted. As indicated, the purchased unit required a replacement DVD player in the front unit and *KB Auto Sales agreed to replace the DVD player at no cost to [redacted] and [redacted], so long as the work was completed at *KB Auto sales within thirty [30] of the vehicle purchase. As the “We Owe Form” stated “I hereby accept this ‘We-owe’ with the understanding that it is valid for 30 days from the date of service and that I should *ake an appointment with the service department before the work detailed can be performed”. The form is signed by the customer. It was explained that the unit replacement was not a difficult process and would easily be accomplished. *KB Auto Sales obtained the necessary replacement DVD player. [redacted], the salesperson involved, contacted [redacted] by phone to let her know the DVD player was in and to schedule an appointment.  An appointment was *ade by [redacted] to bring the vehicle in prior to her vacation.  Though the appointment was *ade and the DVD player was on-hand, [redacted] failed to show up at the appointed time and failed to call to reschedule. Many telephone call attempts were *ade to [redacted] in an effort to get the DVD player installed, *essages were left, but the appointment was never rescheduled.  Text *essages were sent to [redacted] to inquire. No response from [redacted]. Telephone calls were *ade to [redacted], *essages left with him, all in an effort by *KB Auto Sales to follow through on the We Owe.  Copies of the phone records showing all the various calls *ade and text *essages sent are in our files. The statements *ade by [redacted] in her Complaint are false.  *KB had the replacement DVD player and was ready and able to perform the installation.  Given that fact and the fact that so *ultiple attempts were *ade to contact her to reschedule the installation, there would have been no point in failing to return any calls *ade to *KB Auto Sales by her. Given the facts of this *atter, *KB Auto Sales declines to pay the amount requested by [redacted] to reimburse her for the amount paid to *cCarthy Chevrolet Lee’s Summit for the radio she chose to have installed.  *KB Auto Sales did not promise the pay for replacement of the DVD player if she took it to another shop, and did not authorize her to take it to another shop and *KB Auto Sales did not promise payment.  *KB Auto Sales promised to replace the DVD player at its own shop, at its cost, within 30 days of purchase.  The DVD player was obtained by *KB Auto Sales, [redacted] failed to keep the appointment for replacement, and failed to respond to all contact attempts following that. I hope this information is sufficient to satisfy the Complaint filed.If additional information is needed, please do not hesitate to contact *e.            [redacted]            *KB Auto Sales