Best Western Mountain Shadows

JKB Auto Sales acknowledges that [redacted] has alleged statements by three different unnamed shops that the 2015 Cadillac Escalade purchased by [redacted] had sustained frame damage. We requested that Mr. [redacted] provide JKB Auto Sales with a detailed written statement of the alleged...

frame damage from at least one of these alleged shops on their letterhead, or proof of the statements [redacted] alleges were made. [redacted] has refused to provide any written statement or proof.JKB Auto Sales decided to take the 2015 Cadillac Escalade back and offer it for resale rather than argue with [redacted] regarding the matter.  The last thing JKB Auto Sales wants is an unhappy customer.It should be noted that [redacted] states that he and his family were unsafe driving the vehicle and "at risk" when driving it and that it could result in more serious and life threatening issues. If someone felt that way, they certainly should not drive the vehicle until repairs had been made. However, I will point out that [redacted] elected to drive the vehicle 10 hours from Nashville, TN in order to return it and park it on JKB's lot. If this vehicle was unsafe, with possible life-threatening issues, I don't believe Mr. [redacted] would have done that. It seems to me that a case of buyers' remorse was more likely his reason for wanting so badly to return the vehicle and reverse the deal.[redacted] also makes the statement that he was told the original title to the vehicle would be mailed to him in approximately three weeks, but that he never actually saw a copy of the title.  A portion of that statement is false. He was informed that the original title assigned to him would be mailed after finance funding had been received from the lender, but he was presented with a copy of the Title for his review and acknowledgement signature. That signed copy is a part of JKB Auto Sales' file and has been retained.The sale has been reversed, the 2015 Cadillac Escalade is in JKB's possession, and the vehicle traded by [redacted] has been returned to him.

As I stated earlier, I apologize for the inconvenience involved to Mr. [redacted]. As also previously stated, apparently when Mr. [redacted] made calls to JKB Auto Sales regarding his warranty refund, he either spoke with the Finance Department or Sales Department - neither of which would have knowledge regarding his warranty cancellation and/or refund. At any rate, the warranty refund has been paid and mailed to the lender that advanced the funds to pay the warranty. Under JKB Auto Sales' agreement with the lender, all refunds for warranties must be presented to them and they, in turn, forward what is applicable to their borrower [[redacted], in this case]. Once JKB Auto Sales makes payment to the lender, it has no control over how long it takes the lender to process the refund on their end.At this point, all I can definitely tell Mr. [redacted] is that JKB Auto Sales has processed and paid the appropriate refund amount, as directed by the warranty company, direct to their lender.JKB Auto Sales appreciates the opportunity to do business with Mr. [redacted] and again, we apologize for the inconvenience concerning the processing of the warranty cancellation/refund.

[redacted] J. [redacted] voluntarily purchased a [redacted] 3500 from JKB Auto Sales on 02/20/2017. He makes many false accusations and statements in his Complaint. JKB Auto Sales did not lie to him about the vehicle. [redacted] J. [redacted] came to JKB Auto Sales and looked at this truck. The...

truck had a check-engine light on, but drove fine. Personnel sat down with Mr. [redacted] and his son and looked up on-line the common issues concerning this vehicle and discovered there was a recall for this particular issue with that truck. This on-line information was shown to the customer and specifically pointed out to him. JKB personnel also told him that the part involved for the recall repair was on national backorder through General Motors. After being provided all the available information, [redacted] J. [redacted] voluntarily chose to go forward with purchasing this truck. This was his voluntarily choice. At the time of sale, [redacted] J. [redacted] was offered an extended service contract and was further informed that the vehicle was being sold "as is", with no warranty at all by JKB Auto Sales. He and his son in response both stated that they knew about the issue and that it was not a big deal and that they would find the part, used, at a salvage location and would replace the part with another used part and it was no big deal. Both [redacted] J. [redacted] and his son stated that they knew how to work on diesel trucks. [redacted] J. [redacted] declined the offer to purchase a separate extended service contract.JKB also offered to [redacted] J. [redacted] that if JKB Auto Sales could locate the part, JKB would help with the install - at JKB Auto Sales' location - but JKB Auto Sales could not locate the part since it is on national backorder. [redacted] J. [redacted] indicated it was no big deal.[redacted] J. [redacted] signed a "We Owe Form", stating that nothing was owed to him following the sale. He also signed a document stating he was declining the offer to purchase a separate extended service contract from an independent warranty company. He signed a document entitled "No Refunds And No Warranties", acknowledging he was purchasing a used vehicle and JKB Auto Sales is not responsible for any past, present or future repairs or the lack thereof and acknowledging that any and all repairs after the sale would be his responsibility. Further, he signed a document acknowledging the "Buyer is responsible for and will pay for any and all repairs after delivery of the purchased vehicle unless otherwise written by the Selling Dealer. The dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle. Buyer accepts all responsibility for obtaining any and all inspections, at Buyer's cost", etc.  [redacted] J. [redacted] should refer to the documents voluntarily signed by him.[redacted] J. [redacted] makes statements regarding about an extended warranty. That is not what he was told. When personnel was looking on-line with him for issues with this model truck, it was discovered that a recall had been issued and, under certain circumstances, an extended recall was involved.  Nothing about General Motors extending the warranty.

[redacted] T. [redacted] voluntarily purchased a 2012 Ram 2500. He makes allegations in this Complaint that simply are not true. JKB Auto Sales did not sell him a hail-damaged truck. He is correct that photos of the vehicle were provided on-line. As well as the photos of the vehicle provided...

on-line, the salesman also did a live video chat with [redacted] T. [redacted] at the time he was purchasing the truck and that video chat included a complete walk-around of truck. The on-line photos, as well as the live video walk-around, were accurate before the sale AND AT THE TIME OF SALE. Nothing about the vehicle had been altered and there had been no hail damage to the truck. [redacted] T. [redacted] purchased this vehicle without seeing it in person and the vehicle was transported to him at his request. [redacted] T. [redacted] signed documention that he was purchasing the vehicle "as is-where is" and further acknowledged that JKB made no warranties regarding the truck. JKB Auto Sales cannot make suggestions as to what may have happened to the vehicle once it reached its destination, but there was no hail damage to this truck at the time of sale to [redacted] T. [redacted] by JKB Auto Sales.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I don't agree with the fact that their departments didn't have the information needed to help me...and if they really didn't have the information, they should have had the common courtesy to call me back and let me know, so I can get my issue resolved. This obviously isn't the first issue with warranties and JKB, I imagine it wont be the last. I accept their response, I will just have to call the lender to get this figured out.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]