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Best Western Realty & Management Reviews (21)

? I am rejecting this response because: the response is not satisfactoryIt took them months to even contact me and over the time the couch has further deterioratedThey did say they would refund my
money upon receipt but pending condition of the couchThey will not further clarify what that means so there is no guarantee I will receive restitutionI submit the couch is damaged which is the cause of the complaint in the first placeI would need a better assurance that they will refund my moneyThe damage to the couch is from a defect not from wear and tear, damage started months after receiving.They will also give me no warranty that if the movers do damage to my apartment that they will be responsible in a reasonable and sufficient timeframeThey are not reliable and don't want to have another issue with their company.? I feel very bullied and that they in no way stand behind their product but rather continue to take advantage of clients.thank you for your attention.? ?

Arhaus sent out a technician to the Customer's home on 4/21/17.? The chair was assembled correctly and the problem fixed

*** ***, our VP of Customer Care researched this Customer's complaint.? Because of the issues with the leather (which we sell all the time and? have not? had issues with or complaints about before), and because the dye is definitely popping off based on what we can see in the
pictures, Arhaus will do a remake on the sofa.? The Customer will keep this sofa in her home until her remake is completed and delivered.? We are reaching out to the Customer to discuss the “small cushion,” and since we need to remake anyway, we will ensure that she gets the configuration she wants.? ? The mechanism referred to is hidden between the cushions, and designed that way for a sleeker appearance.? It should not be hard to activate when sitting on the sofa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

This was resolved, the account was brought current on November 3,

A ? Manager from our Concierge Department, Carrie D, contacted the Customer today to attempt to resolve the complaint.? The Customer was agreeable to having Arhaus re-make the piece.? Additionally, it was agreed that a Manager would work with the Customer going forward.? The
Customer is satisfied with the resolution at this time

Our Concierge department contacted the Customer on 9/6/17.? We have requested that our hub delivery team pithe Customer's merchandise ASAP.? We also asked them to contact the Concierge department once they are in the Customer's home? so the refund can be processed at that
time.? ?

The chairs purchased by the Customer were bought over years ago.? At the time of the Customer's purchase, and? as is the case today, fabric, leather, and material are not warranted by Arhaus.? This is because these items are susceptible fading, discoloration, scratching, peeling,
and? customer use (and potential abuse), and overall wear and tear.? Although not warranted, Arhaus is willing to make an accommodation to the Customer and offer $per chair, or $

Our Concierge Manager reached out to the Customer and acknowledged and agreed that the gapping complained of is excessive.? This is not characteristic of this collection or the manufacturer.? Per the Customer's request, we have entered a return order for the sectional.? Our shipper
will contact the customer? once they receive the return order paperwork to schedule a pickup date with the Customer.? The purchase will be refunded to the Customer's original form of paymentAll restocking fees have been waived.? The following alternatives were also offered:? If the Customer would consider keeping the sectional as-is, Arhaus? will offer a 30% discount ($+ tax).? Additionally, Arhaus offered a reselect to a different frame style and the full credit from the original purchase can be transferred to new items.? ? We are awaiting confirmation from the Customer if? they are interested in either the discount or reselect options.?

Our Customer Service notes state that the? "Customer has been contacted by the technician and service has been scheduled for? Friday 9-1-The scheduled date is partly due to the technician's schedule and the Customer's vacation scheduleHe was very appreciative for being contacted so quickly."

Comenity Bank (Arhaus' private credit card company) has agreed to remove 1/of the fees - $

? I am rejecting this response because:? This still does not solve the issueYou are essentially offering to refund the table with no resolution for the issues this transaction has caused.? We have been dealing with poor customer service issues, missed deliveries, incorrect product replacement, and loss of job wages over these issues for nearly two years.? This issue also causes another problem in that we imported $6,worth of antique chairs that match the stain of this table exactly.? Refunding the cost of the table without requiring return would at least let us be able to handle the needed repairsPlease come back with a more reasonable resolution

Customer placed order(s) back in March at the time he was having his home remodeled.? When delivery was attempted to be scheduled, the Customer repeatedly requested that Arhaus call him back the following month, pushing? out the delivery.? The customer had month financing so
the balance would have needed to be paid off 9/10/2015.? The customer didn’t call in to cancel until July 20, 2016.? The customer signed all necessary paperwork that explained the financing charges clearly (see attached).? The customer has disputed the charges through *** Bank (the credit card company)? and ***? found in Arhaus' favor stating that the Customer had agreed to the terms and failed to pay/cancel within the time frame.?

Karla S[redacted] from our Concierge department spoke to the Customer and offered the return of the Kensington table and refund of the full purchase price in the amount of $2,to be credited to the Customer's original form of payment.? On Friday, May 4, Karla reached out to the Customer reiterating the offer and asking that the Customer confirm their acceptance.? ?

I am rejecting this response because:
Of course, I am not surprised that Mr. [redacted] sided with the salesman; that is his likelihood. Just to touch back on a few things, Mr. [redacted], I believe that the fluid that you mentioned that Clawson Honda topped off was probably the windshield wiper water; I checked and it was full, thank you for that. Mr. [redacted], sorry if I missed other "fluid" that was topped off.  How petty are you to use such a broad term (fluid) and stretching the truth. You made it sounds like Clawson Honda topped off my engine oil, transmission oil, and gas tank.  At the least you can say is WATER rather than "fluid". The word "fluid" is broad and open to interpretation just like the word "everything" meaning "not everything as a whole", but everything else within a subgroup. Water is something we gave to paying customers and even a stranger on the side of the road. And for the lug nut, it was returned to the front desk lady because I told her that I didn't need the lug nut and one of the problem that I bought the vehicle in was because there was a dent on one of the lug(bolt) within the front left lug group. Evidently, the mechanic couldn't find it. There are only five lugs and I am not surprised that the Clawson Honda mechanic couldn't find it; that is why the mechanic gave me a lug nut so I can replace it myself. I specifically said that it was the lug bolt not the lug nut. Mr. [redacted], you failed to conduct a proper investigation and obviously bias against me, the customer. As you mentioned, Mr. [redacted], the warranty doesn't cover wear and tear and I understand that; but obviously, the alignment was not wear and tear because it was covered for up to 12,000 miles and was not disclosed to me at all. I am also would like to remind you that we are not talking about brake pads, brake rotors, tires, oil change, and such. We are talking about the alignment that was covered for 12,000 miles that was not disclosed to me. Let me ask you this: if I told you that everything will be covered. Would a reasonable person believe that everything means everything? Yes.My proposed solution are: refund me of my extended warranty and calculate a new payment amount. For one reason, I am still within the 36,000 miles and technically have not use the warranty, yet. I was provided with misleading information and persuaded to believe that everything was covered. I can forget about the GAP insurance. I'm sure if Clawson Honda can sell me oxygen insurance, they probably would too. You can put sharknado insurance on top of that as well. At this point, I am even willing to return the vehicle back to Clawson Honda and move on. Mr. [redacted], I am willing to sit down with you in person and discuss a solution. I work Tuesday to Saturday, 2PM-10PM. I'm off on Sunday and Monday. Thank you,[redacted]

Initial Business Response /* (1000, 12, 2016/05/31) */
We have attempted to contact Mr. [redacted] multiple times to resolve his concerns. He has not, to this point, responded to our attempts to make contact. We believe he may have provided an incorrect or changed phone number.
Initial Consumer...

Rebuttal /* (3000, 15, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from a representative, [redacted] on 5/17 and advised to text me as my work schedule was a late schedule. He texted back saying he would contact the next day but never heard back from him after that day
Final Business Response /* (4000, 17, 2016/06/08) */
We are attempting to reach out to Mr. [redacted] again to resolve the situation.
Final Consumer Response /* (2000, 19, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] reached out to me apologized for the delay and went above and beyond to ensure I was satisfied with the results. Thank you

To whom it may concern,In regards to complaint ID# [redacted]We shared with [redacted] that due to her troubles we would be willing to let her return the new Honda and we would give her back her Saturn. She denied that offer and said she wanted to keep her new Honda. We told her we will give her a...

reimbursement for the Red Alert she agreed to add into the contract for $595.00. She agreed to that and received the reimbursement on 10/7/16. [redacted] agreed that the issue was resolved on our end and that she was happy with the outcome.

We have taken care of the customers [redacted] as well as all the dents she was requesting. With respect to her bumper, the customer admitted to us that the damage to her bumper was caused by a previous tow, we informed the customer of the cause of her primary damage and instructed her to contact her...

insurance company.

Hello Bertha,    Thank you for bringing this complaint to my attention. I have processes in place that attempt to resolve issues like this before they escalate but this one slipped through the cracks.    I did speak with Mr. G[redacted] and we had a very candid conversation. I listened to his concern, in its entirety, did my best to explain what happened and where we are attempting to make improvements internally.    The process to cancel his extended services and GAP contracts have already started and should be returned back to his loan within 6-8 weeks. This will not come in the form of cash to the customer, but directly to his loan, therefore reducing what he owes on the loan. I explained this to him as well.    I look forward to working with [redacted] in the future. Again, thank you for notifying us and please let me know if there are any additional concerns on your part. Happy Holidays!  [redacted]

In resonse to complaint ID number 12865475. I was able to make contact with [redacted] today and heard her complaints. There was definitely some miscommunication when her car deal was made. It was our understanding that [redacted] would make her next car payment on her trade which was due ten days after...

her purchase. We have decided to pay off her remaining balance of $328.85 to TD Financial. TD Financial should receive the payoff amount by the middle of next week. [redacted] was distraught and we apologize for any grief she subsequently experienced. We felt that we were thorough in explaining to [redacted] that she would be responsible for making her next payment on her trade. We have decided to give [redacted] the benefit of doubt in regards to her not fully understanding the separations of obligations as relating to this complaint.

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