In regards to Revdex.com complaint number, 12890336. I was able to make contact with Mr. [redacted] this afternoon at 12:35 pm. Customer explained that he was upset because he was told by our service department that he was responsible to pay for wear and tear items. He was under the impression...
that when he purchased a new vehicle “everything” would be covered, including wear and tear items. I conveyed to Mr. [redacted] that we would not be refunding his service charge. He did admit that a maintenance package was presented to him in finance. I pointed out that we offer these protection packages, for a fee, because the initial factory warranties do not cover wear and tear items. He declined to pay for this package in finance. At the time of his most recent visit, our service department, as a courtesy, provided a free multi-point inspection and topped off his fluid levels. We also, free of charge, provided a new lug nut to vehicle’s front left wheel. The customer didn’t like my decision to not reimburse him for his tire rotation and alignment. He commented several times that our dealership is stereotypical of the way most dealerships operate. He also accused our salesman of lying about what the factory warranty covers. Our dealership does not make false assertions as to coverage of factory or aftermarket service agreements.
In regards to Revdex.com complaint number, 12890336. I was able to make contact with Mr. [redacted] this afternoon at 12:35 pm. Customer explained that he was upset because he was told by our service department that he was responsible to pay for wear and tear items. He was under the impression...
that when he purchased a new vehicle “everything” would be covered, including wear and tear items. I conveyed to Mr. [redacted] that we would not be refunding his service charge. He did admit that a maintenance package was presented to him in finance. I pointed out that we offer these protection packages, for a fee, because the initial factory warranties do not cover wear and tear items. He declined to pay for this package in finance. At the time of his most recent visit, our service department, as a courtesy, provided a free multi-point inspection and topped off his fluid levels. We also, free of charge, provided a new lug nut to vehicle’s front left wheel. The customer didn’t like my decision to not reimburse him for his tire rotation and alignment. He commented several times that our dealership is stereotypical of the way most dealerships operate. He also accused our salesman of lying about what the factory warranty covers. Our dealership does not make false assertions as to coverage of factory or aftermarket service agreements.