Bestway Carpet And Furniture Cleaning

Roof Doctors has completed repairs to this roof on the following dates: 4/18/2016 11/03/2016 11/18/2916 11/30/2016 Homeowner is still dissatisfied with our repairs. Homeowner contacted Cal-Vintage Roofing who indicated to homeowner that our repairs were allegedly 'not completed correctly'. We do not think that we will ever be able to satisfy this homeowner, and we are no longer willing to provide services to them. Therefore, we are offering to refund the entire amount of $2,000 to the homeowner AFTER they have provided to us the following documentation: 1) Signed contract with Cal-Vintage Roofing for repairs in the amount of $8,759.00 2) A copy of the canceled check or credit card voucher paid to Cal-Vintage Roofing for the repairs described in the Repair Proposal/Contract dated January 16, 2017.. 3) A copy of the Paid Invoice from Cal-Vintage Roofing indicating that the Invoice has been 'PAID-IN-FULL' 4) A response from the Complainant that this dispute has been settled to their satisfaction. Please advise, whether or not, this dispute resolution is acceptable to the Homeowner and Complainant. [redacted] - Roof Doctors / Co-Owner [redacted] - Direct Line

I am rejecting this response because:  The business Roof Doctors is aware that [redacted] Roofing did not quote this job only come out and find the problem.  Their email and photos were sent to roof Dr.  I have no problem giving the quote from Tim at Quality Roofing as soon as I receive it, but as the industry is swamped with the rain I haven't gotten their quotes yet.  Based on what Cal Vintage states alone in their report is roof dr. claiming the installation of that walkway is correct?