Sign in

Better Rate Movers

Sharing is caring! Have something to share about Better Rate Movers? Use RevDex to write a review
Reviews Better Rate Movers

Better Rate Movers Reviews (50)

Thankyou for forwarding [redacted]’s rejection to our attention, we offer thefollowing: Our claim administrator spoke with [redacted] and went over thecharges documented on the Bill of Lading, and clarified the charges. It is ourclaim administrators understanding that [redacted] understood and agreed that thecharges were accurate.   Weare currently evaluating [redacted]’s request for additional compensation for theservice issues she experienced. Thank you.

There was fraudulent activity on my credit card the same day I use it to pay this company. My items arrived a week later and the customer service was horrible.

Thank you forforwarding this complaint to our attention. We would like to offer the following response. [redacted] contractedwith Better Rate Movers for interstate moving services from [redacted] to [redacted].As [redacted] indicated in her letter, the date of...

service was postponed dueto inclement weather. [redacted] was provided with an expected delivery dateof February **, 2015.  GuaranteedDelivery is an optional premium service, which may be purchased from thecarrier for an additional fee. Our records do not show that [redacted] paidfor a guaranteed delivery date, and as such the carrier is only required todeliver the shipment within ‘reasonable dispatch’, which according to the[redacted], is up to 21 business days. Any estimates provided to [redacted] withregards to her delivery date were provided in good faith based upon theinformation available at that time. The unexpected weather delay also affectedthe delivery of the shipment. [redacted] received her shipment within a fewdays of her pickup and within a day of the expected delivery date.  Per the termsof the contract, payment of any balance due is required in full prior to unloading. We apologize if the driver conductedhimself in an unprofessional manner. [redacted]’s account of the driversconduct and the alleged impairment while in service are being addressed internallywith the driver.  A review of [redacted]’s Bill of Lading (copy included with this response) shows a single $150charge for ancillary services (stairs). This is the same charge referenced inher quote. At this time we have found no evidence to support [redacted]’sclaim of a double charge for the ancillary services. [redacted]submitted a claim and was offered a settlement consistent with the contractterms and applicable federal law. As [redacted] has not returned the completedsettlement agreement form, Better Rate Movers cannot issue payment. [redacted]should complete and return the settlement form so that she may receive compensationfor her damaged items. Thank you.

Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response:  Weapologize for the delay in delivering the balance of [redacted]s shipmenthowever the items are scheduled to leave this weekend and should be...

deliveredwithin 4-10 days from departure. We apologize for the delay and will do ourbest to facilitate delivery for [redacted].   Thedelivery crew was hired from a local moving company so we had every expectationthey would be experienced and able to handle the work. We are confident thedelivery driver would not have intentionally utilized individuals who were notable to handle the rigors or moving.  We have asked ourclaim administrator to forward claim forms to [redacted] so that she may submita claim for any transit related damage and service issues. Thank you. Tell us why here...

Thankyou for forwarding this complaint to our attention.  We would like to offer the followingresponse. [redacted] received a Binding estimate from a moving broker,[redacted].   A Binding Estimate is a written agreement...

which guarantees the total cost ofthe move based upon the quantities and services shown on the mover's estimate.As the cost of service is already established, the carrier is not required bylaw to weigh a shipment under a Binding Estimate.  Werespectfully disagree that anyone attempted to extort additional funding from[redacted] or held his items hostage ‘for ransom’. All charges are clearlydescribed and documented on the Intestate Bill of Lading and Order for Service,and correspond to the amounts recorded on the Binding Estimate [redacted]received from [redacted]. Our agent delivered the shipment once [redacted]’s paid the balancedue.   [redacted] signed the delivery portion ofthe Intestate Bill of Lading and Order for Service in close proximity to thefollowing wording: “The shipper herebyacknowledges that the shipment was received in apparently good condition exceptas noted on the inventory list. Furthermore, the shipper acknowledged that allthe services that were ordered have been performed, have been fully satisfied…Shipper and/or agent has full authority to accept this shipment and enter intothis agreement.”  As all servicescontracted for were provided in full, [redacted] is not entitled to oreligible for a refund. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 I do not agree with the response provided by Better Rate Movers.  The business did attempt to extort an additional $1000+ from me on the day of delivery despite the inventory list being the exact same.  Numerous phone calls between the business and me as well as the involvement of [redacted] the broker that hired Better Rate occurred on the day of the move.  Better Rate Movers advised they had documented weight slips showing that the weight of my move was over 4500 pounds supporting the increase.  They did not have such!  They failed to show me a weight certificate showing that the truck was weighed prior to my pick up in VA and then after the items were picked up.  The truck driver they sent me was a complete fraud and hustled and extra $300 cash from me for a long distance carry.  His helper told me he was hired that same day by the driver off [redacted].  This business is engaged in fraud and two hours before my move they attempted to extort the extra money from me and hold my furniture for ransom if I did not pay.  I demand a full refund for having attempted to be scammed.  The documents they provided are altered and the credit slip is not my signature. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
That is NOT my signature on the Bill of Lading form they provided which indicates I never agreed to the satisfaction of my delivery so who signed it.  Additionally, I was overcharged and the settlement offered did not offer to repay the overpayment.   The driver did not honor the contract as I received it.  Therefore, with the forged signature and refusal to repay the overpayment, this has not be resolved. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This is the worst company I've ever dealt with. This was a CT to NYC move and was supposed to be done the same day. My husband was handling the move from CT and I was in NYC with my daughter to help her unpack.
First, they gave my husband one price based on 2 boxes when my husband said there would be 20 boxes. They would not do the move until the price was taken care of. My husband paid the extra money and they proceeded to load the truck. They left the house at 11:30 and we were given an arrival in NYC ETA of 4:30. At 4:30 they still had not shows and no one was answering the cell phone number I was given. I called the customer service number and spoke to a very rude and obnoxious person named Rhonda. She was nasty and talked down to me on the phone. She tried telling me the movers were stuck in traffic. When I told her it does not take 5 hours to get from CT to NYC, she blamed another move was being done before ours. Why were we not told about this? I started yelling at her to find out where my stuff was and after listening to her BS answers, I hung up. She then CALLED MY HUSBAND IN CT and complained that I had yelled at her! Who does that???? REALLY???? I have never heard of a CSR calling a spouse to complain about being yelled at by the other spouse. My husband texted me and said I was right to yell at her because she gave him the same run around she gave me. The movers FINALLY arrived at 6pm! I asked one of the movers (John) what took so long and he said I needed to calm down or he would not give me my belongings. SERIOUSLY???? I explained that I spoke to Rhonda and she had me upset and then took a deep breath. I calmed down and asked him what do I need to do for him to unload the truck? He said I was being nasty and he would leave with my stuff. By this time, my blood was starting to boil and my daughter calmly asked him if he would PLEASE unload the truck. WE HAD TO BEG THIS MN TO GET OUR OWN STUFF OFF OF THE TRUCK!!!! Finally, he said a form needed to be signed and I had to pay the balance before he would take anything off the truck. He tried to get me to pay $100 more at that time but I told him we had a deposit and I did not owe this money. He seemed upset over this, but he took the balance of the money and went to unload the truck. By the time they finally unloaded everything, we were too tired and upset to unpack anything.
Needless to say I will NEVER EVER use this service again and will warn all family and friends not to use them as well. They are unprofessional, rude, and condescending. It is stressful enough to move to a different state. The added stress of dealing with these thieves is not needed.
TERRIBLE TERRIBLE TERRIBLE COMPANY!!!!!!! DO NOT USE THEM!!!!

This review is from my recent interaction with [redacted]. and their hired third party moving company Better Rate Movers. I will also be sharing my experience with the Revdex.com.
At first MapSystems seemed like a good company to do business with. They listened and updated changes as necessary, understanding that moving across country can be surprising. The primary players: Mark A[redacted] (the sales representative) and Deena (the manager). Mark A[redacted] communicated my items may arrive on Labor Day (9/*/16), though I was skeptical and worried that I too may take the holiday. He stated the driver will call 24 hours prior to arrival, so the customer can adjust their schedule. Excellent phone communication, however upper management protects the underhandedness of its hired counterparts.
In retrospect, if Mark A[redacted] had given me time to research which third party movers they will hire for my move I would not have chosen to follow through with this company. For the estimated quote, Mark A[redacted] threatened I could not call him back to receive the offer and so I was forced to follow through without thoroughly researching the third party movers, Better Rate Movers. This is entrapment situation #1.
The Pick-Upcame
Better Rate Movers were hired to pick-up and deliver my items. My items were estimated by Mark A[redacted] to fit in a minimum of 7x8x8 square footage area (roughly 286 cuft). I sectioned off an area in my apartment to make sure my items will fit into the designated area. However, when the movers came (3 men) they estimated the items at roughly 350 cuft because there were smaller items that have not been consolidated into larger boxes. I told the foreman I was ok with only certain items to be delivered, however he wanted to “work with me”. He then gave me a new calculated moving quote with the majority of the items taken. I gave him the benefit of the doubt that he was looking out for me, making my move easier, however did not give me time to itemize all of my belongings. The foreman became imposing, anxious and was rushing me to sign documents (4 legal size papers) while his crew commenced loading the truck. After stating I wanted to review the paperwork, he rushed his crew even more. This is entrapment situation #2. The rushing also meant the smaller items were not consolidated and itemized by the customer. The foreman calculated the additional amount, without the discounts promised to me by [redacted]. and since his crew was swiftly moving my items, I was forced to provide CASH upfront for the additional payment (extra $300+ in my total moving price). This is entrapment situation #3.
The Delivery
Labor Day arrives and I have not received a call. I call the following day and spoke to Deena and explained to her my situation: I was wondering if it was too late to make changes since the original delivery address did not have enough room for all my belongings. Deena assured that the delivery “was on its way” and will take 3-5 days for delivery and therefore was still possible to change the delivery address. Since I drive across country myself, I concluded my items were still at the EAST COAST (NY) facility and it will take three (3) days of nonstop driving to arrive to the West coast (CA). I understand I am not the only customer, so Deena’s ETA was acceptable. Deena also assured me the driver would call 24 hours prior to delivery.
I understood the new ETA was 5-6 days later than the ETA Mark A[redacted] communicated because the amount of items was increased therefore they needed to find another driver. *Note: this is my own assumption and I’m giving these two companies the benefit of the doubt. In retrospect, Better Rate Movers knew all the details once they picked up my items, so they should have adjusted who will be making the delivery well in advance so that my items will arrive at the primary ETA. It seems crooked to keep my items days past my original ETA of 9/*/16.
I receive a missed call on 9/9/16 from a New York number at roughly 7:30am. The caller did not leave a voicemail. Since searching for movers my phone has been bombarded with advertisers, and so I thought nothing of the missed call. At approximately 10am I decide to call the number and left a message to return my call. After 2 hours, I called again leaving another message. I receive a call 30 minutes later; it was my delivery. The driver is named Andrew and through the thickness of his native [redacted], I understood he was telling me he will arrive at 1pm at my original delivery address. Shocked, I explained to him calmly I was expecting a 24 hour notice and I was not available to arrive at the old address let alone the new address. I continued to explain to him, I wasn’t sure why he did not have the updated delivery address (considering I had changed it prior to my items leaving the NY facility). He belligerently communicated his frustrations that he had driven all night and that his delivery was “early” and I, the customer, should be readily accommodating. I attempted to explain to him that his efforts not only put me in an imposition, because I hadn’t planned to receive my delivery, but were also against the verbal communication Map System’s and Better Rate Mover’s policies communicated to me regarding the 24 hour phone call. Realizing I could not communicate with him further, I told him I would speak to his manager – he hung up the phone on me.
Since I mostly contacted [redacted]. I decided to continue my faith in them. I was put on hold by the operator, but during the 10 minute wait I received a phone call from my boyfriend’s cell phone from Better Rate Movers.
Rhonda from Better Rate Movers had greeted me with a gruff attitude: “What do you want?! I was told to call this number by a supervisor so what do you want?” Stressed and already upset, I reminded her she shouldn’t talk to her customers that way and I would like to know her official title at her company. She was not happy and refused to tell me her company role. Upset, the first thing I asked her was: “When is the delivery driver supposed to call the customer prior to arrival?” Rhonda clarified the driver is supposed to call 24 hours prior to arrival. I then proceeded to tell her that did not happen and her driver, Andrew, was demanding to deliver my items within 45 minutes. Within the 30 minute phone call I communicated with Rhonda a detailed account of my phone conversation with Andrew and in the end Rhonda claimed her driver “did call [the customer] 24 hours prior”. My frustration became more elevated and I told Rhonda she was “mucking up my words,” and calling me a liar. Assuming there would be a fee for this miscommunication of delivery date, I asked if I will be billed a fee for holding my items for one (1) day. Rhonda said yes a $375 fee will be billed. Why wasn’t Rhonda transparent about this potential charge resulting in my inquiry? This is entrapment situation #4: not following procedure and putting the customer at the disadvantage and charging them for it. I told her I refused to pay since she herself said the driver should call 24 hours in advance. Unhappily and rudely Rhonda told me, “Fine. Consider this phone conversation a warning,” and the driver will arrive the next day at 1pm. The driver did come, at 1:15pm.
After speaking with Rhonda I spoke to Deena from [redacted]. Within the conversation Deena made light she was not able to give me any supervisors’ contact information from Better Rate Movers, especially the one she spoke to about my experience with Rhonda, because Deena had used a personal phone number. I realize this is common practice to use personal numbers to make quick contact with each other, but it seems corrupt and puts the customer at a complete disadvantage when they are trying to rectify their situation.
Inspection of items upon delivery
The pick-up crew recorded 42 items, however one (1) tool box broken into and a drill was stolen, one (1) large box with many items missing, three (3) locked suitcases were broken into and small items were stolen, two (2) paintings were stolen because a sealed box was wide open, gaming console with games and two (2) controllers were also stolen as another sealed box was also open upon delivery.
Mentioning the above to Andrew the delivery man, he became guarded, distraught and belligerently claimed that all items are accounted for. I asked him to count with me how many items he delivered and he refused. I asked why this was a problem, and only then did he concede. Along with me he counted twice, 41 items and one (1) was not ours. I tried to ask Andrew what to do, and all he could say was “my manager said to file a claim.” I asked him the manager’s name that he spoke to so that I may speak with them the next business day, but Andrew said “I’m not authorized to tell you any names.” I retorted that it was not good business practice to be non-transparent with the customers.
After acknowledging the above inspection, I couldn’t inspect further. The one large box alone contained brand new work clothes, a down feather comforter, kitchen items, among other things. I immediately checked the paperwork the foreman from the pick-up crew had given me, and to my surprise I found two (2) letter sized documents I had not seen before. Someone other than myself had signed the liability/insurance paperwork, agreeing to the partial liability of any missing or damaged items from the move. I imagine when I told the foreman I wanted to read all the paperwork before signing, he did not have any patience to wait and signed the documents himself then stuffed the documents into the paperwork I did sign. Since the papers were of the same color but not the same size, I did not know the folded documents he handed me contained the two (2) forged documents. This is entrapment situation #5.
Summary of Overall Experience and Request for the TERMINATION of Better Rate Movers and Investigation of the involvement of [redacted].
Needless to say I am livid with this whole situation. As a brand new graduate, I have been swindled at every step of this moving experience.
Customer tips for [redacted].
1. Should be transparent with their customers about which third party moving company they are choosing
2. Should allow customers to research the third part moving company
3. Makes personal contact with supervisors and protects the unprincipled handlings of Better Rate Movers
4. Should be transparent about the policies and procedures of hired moving companies
Customer Tips for Better Rate Movers
1. Allow the customers to read through all documentation before signing no matter how rushed you are.
2. If you allow your foreman to make last minute adjustments to the total price, that foreman should not rush the customer while they are itemizing their belongings. If the customer is forced into paying more, do right by the customer and let them further itemize their delivery before loading the truck.
3. All staff should undergo an aggressive customer service training course as at every point, I was greeted with rudeness and anxious mannerisms. Do not rush your customers.
4. Be transparent when speaking with customers. If you will be charging a fee, let the customer know. Don’t keep it hidden until the customer asks.
5. Don’t immediately protect your staff, especially when the customers have time-stamped proof of what they are experiencing. LISTEN to your customers, they are paying you.
6. If part of your service is to “pack” items, DO NOT open them and rummage through a customer’s belongings without your customer’s knowledge. Those items are not yours. Have some integrity.
7. Do not STEAL from your customers.
8. Do not forge your customers signature especially when they ask for time to read the fine print of the documents you’re asking them to sign. A customer would never sign-off on a document stating the moving company is not liable for any loss, stolen, damaged etc. items. A customer would always want the full value of their items returned.
9. Be transparent with the customers about managers, supervisors, and even what your role is with the company. Do not hide these details because you are “protecting” yourself. The customer is already in a vulnerable position and wants to deal with reputable people. Hiding your role as well as hiding any dishonesty is not good for business.
Furthermore, DO NOT use Better Rate Movers. They are all LIARS, CHEATS, and THIEVES. THEY ARE NOT TRANSPARENT AND DO NOT CARE ABOUT YOUR BELONGINGS EXCEPT TO USE IT AS A PERSONAL SHOPPING EXPERIENCE.

Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Better Rate Movers is more than willing to thoroughly investigate this matter in an attempt to...

better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted]

Thank you for your forwarding
[redacted]’s rejection to our attention. We offer the following response:We regret that we are unable
to offer additional compensation. [redacted] waived the full valuation coverage
available for a fee, and instead opted for the free limited liability coverage.  [redacted] has been offered
compensation consistent with the level of valuation coverage he chose on the
contract. Unfortunately federal law prohibits the carrier from considering the
actual value of the claimed items under the limited valuation coverage option.
Thank you for your understanding.

Dear Revdex.com, Please note that Better Rate Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s...

claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Serviceü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted]

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].I continue to be extreamly dissatisfied with this busniess and strongly recommed the Revdex.com give this business an F and issue warnings to the public not to do business with them!!!Sincerely,[redacted]

Wehave been in contact with [redacted] regarding her settlement offer however[redacted] refused the amount as insufficient. The compensation offered to [redacted]
[redacted] was consistent with the level of valuation coverage she chose on theBill of Lading/ Contract. [redacted] waived the elevated coverage availablefor an additional charge, opting instead for the carrier’s free valuationcoverage which limits carrier liability to $0.60 for eligible ite[redacted] As [redacted] chose limited liability valuation coverage, she is not legallyeligible for or entitled to additional compensation.  Inan effort to resolve [redacted]’s claim amicably, Better Rate Movers hasauthorized additional compensation bringing the total settlement to $200. Wehope that [redacted] will accept this offer however if [redacted]chooses to refuse, she may pursue this further in arbitration as allowed byfederal law and our tariff. Our new claim administrator will be mailing the settlementto [redacted]. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

one I never signed when I recieved...I also paid to have my thing moved by (your team)as you call it.They never showed up .just a driver so we moved ourselves .we payed you to move for us.So besides getting robbed and my couch broken.Let's here the excuse for this one....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank
you for forwarding this consumers rejection to our attention. [redacted]
received delivery of most of the remaining items. Apparently some items were
not located and have not been delivered. We will continue to search for the
missing items however at this time we have asked our claim administrator to
email claim forms to [redacted] so that she may begin a claim. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
We have had zero contact with Better Rate Movers as to the shipping status of our final items. It has been 57 days since our items were picked up in CT and 37 days since delivery of some items on August [redacted]. We have reached out to Better Rate Movers on a weekly basis and are told each time, "next week". As of today, Better Rate Movers has yet to call or email us to let us know the status of our belongings, nor have we received a definitive date as to when we will be receiving our last items.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 They did not complete services I paid for actually.and they 100 percent made racial slurs about mexicans to me.I paid to have all things moved in Tampa to my residence and the truck showed up with just the driver .He stated Better Rate Movers hired some random guys from Miami to move my stuff with him.They never showed up and myself and my 60 year old girlfriend s father moved it ourselves. SO no actually services I paid for were not provided.And this doesn't even touch on my stolen and broken items.That will have to be handled in civil court.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I am very unhappy with this company. On March [redacted] one of their movers was blatantly rude to me when I paid him the $551.40 that I was told to pay him at time of arrival by [redacted]. He said, "This does not include my gratuity". I said, "I'm not sure if I have any cash on me." I went to my purse and found a $20. He said to me with an attitude, "This is not good enough, I expect more". I apologized and was utterly lost for words. Once all the items were put on the truck he said the total balance was going to be over $1900. I was shocked because that was not even close to the estimate. He told me if I had a problem with the price I had to take it up with my broker. I didn't even know was dealing with a broker. I was told by [redacted] that the total estimated price was not going to be more than what she quoted, $1272.01, it would most likely go down because I had such little inventory. Also she said the packing and wrapping would be included and she would only charge me for one wardrobe box. The phone call was recorded.

I am not happy that I was lied to and mislead on the price of the move. When I called [redacted] to confront her on the balance and tell her how rude the moving guy was she said I had to call Better Rate Movers she had nothing to with it. I thought that I was going through her this whole time. When I called Better Rate Movers about the problem they said it was going to be sent to their customer service department and someone would get back to me. They did not call me back so I called them again. They said they were charging me more for the move because there were more items to move which brought it to 450cf which does not make since because my 5x10 storage unit only held 353-400cf and with such little inventory I had it was not even full to capacity. When I gave the inventory to [redacted] she calculated it to be 350cf. If there were 2 extra totes added onto the truck that was not on inventory there is no way it would have brought it over 100cf.

Tuesday, March [redacted] the driver called at 7am to tell me he would be at my apartment at 2:30pm. Why he called so early I have no clue because when I talked to him the previous day he said he would call me an hour before he would arrive. When the truck arrived there was only one guy to move my ite[redacted] I asked him where his helper was because as I was told the moving company would be moving all my items into my place and everything would be assembled and unwrapped. He said, "There's only 32 items, I can unload it by my self." I said, "Yes 32 items that cost me over $2,000 for it to get here. There is a 2 piece sectional that you will not be able to carry by your self." He said, "What?? This is over $2,000 for 32 items? I can't believe that", he looked at the contract and saw the total balance and was shocked.

I called my fiance to get out of work and come help unload the truck because there was no way this one guy was going to unload my furniture by himself. Once my fiance got there he helped the guy move my sectional into my apartment. Once everything was unloaded I found a lot of damage. My picture frames were cracked and smashed, my photo frame jewelry box was broken and chipped, my clock was scratched and cracked and my kitchen chairs had deep gouges and all cracked. These things were not broken or damaged like that when they were picked up from the storage unit.

My wall clock, picture frames and my photo frame jewelry box were all wrapped in one blanket nothing in between them, nothing to keep them safe no bubble wrap or anything. My kitchen chairs were in a wardrobe box stacked on top of each other and unwrapped. One of my totes that held my Vintage Annalee Christmas Dolls was all smashed and a few dolls were broken. In the end I was over charged and ripped off. I paid for extra packing materials that were not even used. Needless to say I am extremely upset with this company and the way they treated me and my belongings. I have pictures of all my broken items and I would like something to be done about this. I do not suggest anyone ever using this company they do not belong in business.Desired Settlement: I would like a Refund of most, if not all, of the amount paid, for time loss from work and I want my items that were broken and damaged by this company replaced.

Business

Response:

Re: Revdex.com CASE ID #: [redacted] – [redacted] Dear Revdex.com, Please note that Better Rate Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I need to collect all binding contracts from pick up and delivery that have already been filed away. I also have to print all the photos of all the damaged items and send them to the company manually which takes time and more cost out of pocket. Because I am still in the process of moving and I work full time it is very inconvenient for me to have to do this. They should already have copies of all my binding contracts and I should be able to email them the photos of all the damage they have caused to my ite[redacted] I am going to try and get the pictures and contracts together this weekend and send them out next week so that we can resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Wehave been in contact with [redacted] regarding her settlement offer however[redacted] refused the amount as insufficient. The compensation offered to [redacted] was consistent with the level of valuation coverage she chose on theBill of Lading/ Contract. [redacted] waived the elevated coverage availablefor an additional charge, opting instead for the carrier’s free valuationcoverage which limits carrier liability to $0.60 for eligible ite[redacted] As [redacted] chose limited liability valuation coverage, she is not legallyeligible for or entitled to additional compensation. Inan effort to resolve [redacted]’s claim amicably, Better Rate Movers hasauthorized additional compensation bringing the total settlement to $200. Wehope that [redacted] will accept this offer however if [redacted]chooses to refuse, she may pursue this further in arbitration as allowed byfederal law and our tariff. Our new claim administrator will be mailing the settlementto [redacted]. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have not received anything from them nor a phone call to advise any further action as of yet. I will accept their settlement for $200. They need to work on their customer service skills immediately. I am not happy with them stringing me along and not returning my calls. I would not recommend this company to anyone who is looking for a moving company.

Sincerely,

Check fields!

Write a review of Better Rate Movers

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Better Rate Movers Rating

Overall satisfaction rating

Description: MOVING & STORAGE COMPANY, MOVERS

Address: 175 Walnut Ave Ste 102, Bronx, New York, United States, 10454

Phone:

Show more...

Web:

This website was reported to be associated with Better Rate Movers.



Add contact information for Better Rate Movers

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated