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Better Rate Movers Reviews (50)

Review: On February *, 2015 I contracted with Better Rate Movers to move my possessions from [redacted], ** to [redacted], ** on February **, 2015 for a same day move. I was working with sales person [redacted] who agreed same day delivery could be done.

Driver / Mover [redacted] was assigned to be my mover. The morning of Saturday, February **, 2015 due to the weather being bad and the interstate closed leading into [redacted] from [redacted] moved the pick up date back to Wednesday, February **, 2015 with delivery on Friday, February **, 2015. During the pickup, [redacted] was rude and unprofessional and primarily focused on the money he was owed verses customer service and my possessions. He demanded I pay an additional $150 for stairs which was already included in the quote so I was over charged that amount. His crew also used my bathroom without asking and did not clean up after themselves from packing and left several dirt spots on my carpet.

On Thursday, February **, 2015, [redacted] called at 7:55pm and stated he would not deliver my things to [redacted], ** until Saturday rather than Friday due to weather. When questioned where the weather was bad, [redacted] stated in [redacted], **. When further questioned by my fiancé as to the weather being bad because the news channels did not support that, [redacted] then stated he fell behind and that was the reason he would not be able to deliver my possessions until Saturday. I reminded [redacted] I'd requested and paid for same day services and that I had been more that patient and needed my things delivered [redacted] stated he would not deliver them until Saturday and that I needed to have $765 when he got to [redacted]. During the conversation [redacted] stated nothing on his paperwork stated it was same day and my fiancé could come get them Friday if he wanted in [redacted]. Hence acknowledging he would be in [redacted] Friday so therefore he could drive to [redacted] but simply wasn't. During the conversation [redacted] also called me a liar. My fiancé requested [redacted]'s DOT number so he could report him to the DOT however [redacted] stated he did not know it and I could call the company the next day.

I was informed that [redacted] deliver my things on Saturday morning, February **, 2015. I informed customer service and [redacted] from Better Rate movers I did not feel safe with [redacted] so he needed to be there in the morning. [redacted] did not call to tell me when he was going to deliver my possessions so Saturday morning I phone [redacted] and he was still in [redacted] and stated he would not be delivering my things until night. [redacted] and one other person arrived at my home DRUNK and continued to be rude and demanded the rest of the payment for the bill before he would bring my possessions in. [redacted] smelled of alcohol and his partner spoke no English. During the move, [redacted] refused to put my mirror on my dresser as he was supposed to, broke my floor lamp, broke the [redacted] on my dryer, left the trash from the move at the bottom of the stairs, along with his beer can, and as mentioned above, over charged me.

I filed the claim with Better Rate Movers, provided documentation and pictures of the over charged amount of $150, showed the pictures of work not performed and trash left, items broken and the settlement amount offered from Better Rate Movers was $62.00.Desired Settlement: I want the over charged amount for my move of $150 and the $62.00 owed to me.

Business

Response:

Thank you forforwarding this complaint to our attention. We would like to offer the following response. [redacted] contractedwith Better Rate Movers for interstate moving services from [redacted] to [redacted].As [redacted] indicated in her letter, the date of service was postponed dueto inclement weather. [redacted] was provided with an expected delivery dateof February **, 2015. GuaranteedDelivery is an optional premium service, which may be purchased from thecarrier for an additional fee. Our records do not show that [redacted] paidfor a guaranteed delivery date, and as such the carrier is only required todeliver the shipment within ‘reasonable dispatch’, which according to the[redacted], is up to 21 business days. Any estimates provided to [redacted] withregards to her delivery date were provided in good faith based upon theinformation available at that time. The unexpected weather delay also affectedthe delivery of the shipment. [redacted] received her shipment within a fewdays of her pickup and within a day of the expected delivery date. Per the termsof the contract, payment of any balance due is required in full prior to unloading. We apologize if the driver conductedhimself in an unprofessional manner. [redacted]’s account of the driversconduct and the alleged impairment while in service are being addressed internallywith the driver. A review of [redacted]’s Bill of Lading (copy included with this response) shows a single $150charge for ancillary services (stairs). This is the same charge referenced inher quote. At this time we have found no evidence to support [redacted]’sclaim of a double charge for the ancillary services. [redacted]submitted a claim and was offered a settlement consistent with the contractterms and applicable federal law. As [redacted] has not returned the completedsettlement agreement form, Better Rate Movers cannot issue payment. [redacted]should complete and return the settlement form so that she may receive compensationfor her damaged items. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is NOT my signature on the Bill of Lading form they provided which indicates I never agreed to the satisfaction of my delivery so who signed it. Additionally, I was overcharged and the settlement offered did not offer to repay the overpayment. The driver did not honor the contract as I received it. Therefore, with the forged signature and refusal to repay the overpayment, this has not be resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I reject this response because the price increased by adding the $150 thus making the charge an addition in price therefore it was not included by the mover. Additionally, the mover told me it was for the stairs. I'll have my calculator out when the claims person calls and I so welcome the call.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted] %

Business

Response:

Thankyou for forwarding [redacted]’s rejection to our attention, we offer thefollowing: Our claim administrator spoke with [redacted] and went over thecharges documented on the Bill of Lading, and clarified the charges. It is ourclaim administrators understanding that [redacted] understood and agreed that thecharges were accurate. Weare currently evaluating [redacted]’s request for additional compensation for theservice issues she experienced. Thank you.

Review: I hired better rate movers to move my family from NJ to Tampa FL.I spoke directly to the owner who made racial slurs to me the day my things were loaded.But at this point they had my things and it was too late.They raisedy price after loading my things...I payed to have my things loaded and unloaded by them.one worker showed up driving the truck.They stole a 900 dollar clothing rack and completely broke my entire couch Fram the couch is un usable and cost me 3000 dollars less than a year ago.they offered me 96 dollars for all of thisDesired Settlement: Payment of couch cost and clothing rack cost.recipts were provided for both.

Business

Response:

Thank

you for forwarding this complaint to our attention. We would like to offer the following

response. [redacted] contracted for moving services which were provided in

full. Unfortunately items were lost or

damaged during transit. [redacted] submitted a claim which was reviewed by a

qualified analyst certified by the American Moving & Storage Association. [redacted] claim was adjusted for a sofa and

a clothing rack. Coverage was consistent with applicable federal law and the

level of valuation coverage chosen by [redacted] on the contract. [redacted] opted for the free limited liability valuation

coverage which limited carrier liability to $0.60 per pound per article. We strongly deny that anyone directed racial

slurs towards [redacted] or that the missing item was stolen. As [redacted] opted

for the limited liability valuation coverage, he is not eligible for or

entitled to additional compensation. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not complete services I paid for actually.and they 100 percent made racial slurs about mexicans to me.I paid to have all things moved in Tampa to my residence and the truck showed up with just the driver .He stated Better Rate Movers hired some random guys from Miami to move my stuff with him.They never showed up and myself and my 60 year old girlfriend s father moved it ourselves. SO no actually services I paid for were not provided.And this doesn't even touch on my stolen and broken items.That will have to be handled in civil court.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank

you for forwarding [redacted] rejection to our attention. We offer the following: [redacted], opted to waive the full

valuation protection coverage and instead opted for the free valuation coverage

included with his moving services. [redacted] claimed and received

compensation for two items, one item was damaged and another lost in transit. The

amount of compensation offered is consistent with the level of protection [redacted] chose on the contract. We regret that an item was damaged and another may

have been lost in transit. Even with the best moving teams, lost items are an

unfortunate reality in the moving industry, and a more likely explanation of

loss than a nefarious scheme to steal a clothing rack. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

one I never signed when I recieved...I also paid to have my thing moved by (your team)as you call it.They never showed up .just a driver so we moved ourselves .we payed you to move for us.So besides getting robbed and my couch broken.Let's here the excuse for this one....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

This is the worst company I've ever dealt with. This was a CT to NYC move and was supposed to be done the same day. My husband was handling the move from CT and I was in NYC with my daughter to help her unpack.

First, they gave my husband one price based on 2 boxes when my husband said there would be 20 boxes. They would not do the move until the price was taken care of. My husband paid the extra money and they proceeded to load the truck. They left the house at 11:30 and we were given an arrival in NYC ETA of 4:30. At 4:30 they still had not shows and no one was answering the cell phone number I was given. I called the customer service number and spoke to a very rude and obnoxious person named Rhonda. She was nasty and talked down to me on the phone. She tried telling me the movers were stuck in traffic. When I told her it does not take 5 hours to get from CT to NYC, she blamed another move was being done before ours. Why were we not told about this? I started yelling at her to find out where my stuff was and after listening to her BS answers, I hung up. She then CALLED MY HUSBAND IN CT and complained that I had yelled at her! Who does that???? REALLY???? I have never heard of a CSR calling a spouse to complain about being yelled at by the other spouse. My husband texted me and said I was right to yell at her because she gave him the same run around she gave me. The movers FINALLY arrived at 6pm! I asked one of the movers (John) what took so long and he said I needed to calm down or he would not give me my belongings. SERIOUSLY???? I explained that I spoke to Rhonda and she had me upset and then took a deep breath. I calmed down and asked him what do I need to do for him to unload the truck? He said I was being nasty and he would leave with my stuff. By this time, my blood was starting to boil and my daughter calmly asked him if he would PLEASE unload the truck. WE HAD TO BEG THIS MN TO GET OUR OWN STUFF OFF OF THE TRUCK!!!! Finally, he said a form needed to be signed and I had to pay the balance before he would take anything off the truck. He tried to get me to pay $100 more at that time but I told him we had a deposit and I did not owe this money. He seemed upset over this, but he took the balance of the money and went to unload the truck. By the time they finally unloaded everything, we were too tired and upset to unpack anything.

Needless to say I will NEVER EVER use this service again and will warn all family and friends not to use them as well. They are unprofessional, rude, and condescending. It is stressful enough to move to a different state. The added stress of dealing with these thieves is not needed.

TERRIBLE TERRIBLE TERRIBLE COMPANY!!!!!!! DO NOT USE THEM!!!!

Review: This is the worst delivery company. First they came to give us a quote, which was for $2,502, they needed half in advance and then half when they arrive with our stuff. After they came in on 6/** and packed everything in the truck they then turned around and told us that we would have to pay $2,702. I couldn't understand why because the person (Polo L[redacted]) told me that he is giving us a higher quote so there wouldn't be any extra charges at the end and if the items were less they would reimburse us the difference. I paid them regardless because all my stuff was already in the truck. They told us it would take 2-3 days for my items to get to me. Every time we have called them they have done nothing but push the date back without any good reason. The manager(Mike) told my husband that it was supposed to be delivered * or [redacted] of July but because of the long holiday all there drivers went out and got drunk and that's the reason they couldn't make delivery. Again on the [redacted] we called them. this time there excuse was the truck broke down on the way out here and they have to get another truck to transport the items. I spoke with Jay who said he is also one of the manager and that they are in the rights and the only thing he can do was give me $75. starting on the [redacted] of July till our stuff gets here. and(technically according to him paper work is paper work and they legally have 21 days to delivery) They are not held countable for anything, they don't care and they are rude. one of there customer service told me he doesn't understand what the hell my problem is and hang up on me. Now they say maybe the [redacted] or [redacted] of July but again nothing is guaranteed. Jay made it an point to explain that he has a master's in marketing (which I have no idea what that is suppose to mean to me). Jay actually had the gut to say he don't understand why I am mad. Maybe if he had no bed to sleep in, sofa to sit or tv to watch or any of his personal stuff for him and his family. Maybe then he would understand.

Business

Response:

Thankyou for forwarding this complaint to our attention. We would like to offer the followingresponse. [redacted] was provided with a quote in good faith based upon informationshe provided. A Binding Estimate is a written agreement which guaranteesthe total cost of the move based upon the quantities and services shown on themover's estimate. Onthe date of service [redacted]’s estimate was revised for 62 cubic feet of additionalinventory and the 10% fuel surcharge.[redacted] wasadvised that her shipment would be delivered within 3-10 business days from the1st date [redacted] could receive delivery of her shipment, which [redacted] had indicated was July *, 2015. The shipment was delivered on July **,2015, within 7 business days of the 1st available date and withinthe agreed upon delivery window. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company is the most horrible company there is. They picked up my furniture on the [redacted] of June and asked me when I will be ready to receive my furniture I said I will be able to receive by July [redacted]. However, they did not delivery my stuff on the [redacted], when I called them they said they legally have 30 days to delivery and it doesn't matter what they told me when I received my quote. They did not delivery my furniture until the [redacted] of July. (15 days after they picked my furniture up)I have proof of when they picked my furniture up as they gave me papers with what they were picking.They called me and offered me $75. for them not being able to delivery on time. After I made my complain with Revdex.com, they called me and told me to take my complain back or I can forget the $75. I said I refused to take my complain back. He proceeded to tell me that he hopes I am happy with destroying a family company and and if if we were in front of a judge they would laugh at me and then proceeded to hang up the phone.I am so very sorry that I hired this company as my family and I had to be without any furnitures for more more than 2 weeks.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thankyou for forwarding this rejection to our attention. We would like to offer the followingrebuttal: We regret that [redacted] was not happy with the service providedhowever [redacted] was made aware of the delivery window (3-10 business daysfrom the July [redacted] 1st Available date) and the shipmentwas delivered within that time frame. Our claimadministrator has issued and mailed a settlement release letter for [redacted]to complete and return so that she may collect the $75 goodwill offered for herinconvenience. Thank you.

Review: I moved personal household items from PA to CA using the services of Better Rate Movers. The pickup was done by Two Men and a Truck and the service was exemplary, but the delivery by [redacted] was less than satisfactory.

On 6/**/15 the Allied driver called and left a message stating that he would be there the next day between noon and 3 PM. The driver called after 12PM on 6/**, left another message stating "[redacted], he left another message for me to call him and stated that he had been again detained "and won't make it today, but will probably be there between 7and 9AM tomorrow." I attempted to call him at the number he left and got the message, "the party is unavailable."

I am an eighty year old woman and needed assistance with the move so family members stayed home to assist on 6/**/15. They again stayed home to assist until after 9 AM on 6/**. The truck arrived at approximately 10:30 AM and I was alone. He had spoken to my daughter on 6/** about access to the ranch. She told him that double-tandem cattle trucks and a moving van had driven in here and that there was a large turnaround, but he said, "I can't drive up that driveway," and didn't attempt to enter but rather got out his foot meter and rolled it up the driveway and said he would have to hand truck all the contents to my apartment. I told him that big truchs drive in her. He replied, " Do you think you can drive it in? Go for it." I questioned the cost and he answered, "$400 and I won't unload until I have it. I don't make the rules." He then asked me for the cashier's check for $1826 which I had been told would be the final payment for the move.

I was upset. It was Saturday and I was new to the financial business there. Se said, "[redacted]." The location here is 20 miles form the nearest town, [redacted]. I drove there and the bank and post office were closed. A kind person in a flower shop told me, 11 "miles further up the road in San Andres, the Wells Fargo bank is open." I got a cash-withdrawal on my credit card, a new procedure for me that cost $20.

I returned to the ranch, gave him the cash. He had started unloading my belongings by the side of the pubic roadway and taken some of the items by hand cart up by my apartment. The temperature was in the mid 90 degrees and so some of the boxes I lift I carried into the apartment because there heat sensitive items in them. He said, "I won't put anything into the house until I have it all up here."

He dropped the freezer off of the hand cart onto the driveway and now the lid won't close tightly and an antique sideboard that has original antique glass that had two windows with small cracks,now has a third cracked window. Probably all the damage came from hand trucking the items.

My daughter came home about three hours after the van arrived. She again told him that big trucks came in here and he should have been able to also if he "was a good driver."

I have called and spoken to several persons at Better Rate Movers and file a claim with their insurance co, [redacted] with out response from either. Better Rate Movers tells me they will call back on a certain day and they don't, they put me on hold endlessly or like today transferred my call to a "full mailbox."Desired Settlement: Refund of the $400 and $200. for repair of thr freezer and $200 for replacement of the antique glass in the sideboard.

Business

Response:

Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response: [redacted] contracted for moving services and was provided with a delivery window.Any updates on anticipated delivery schedules were provided in good faith basedupon the best information available at the time. We regret the unexpected delays however thedriver arrived within the scheduled delivery window and did his best to keep[redacted] updated on status. Weappreciate the large vehicles routinely access the property however that doesnot mean that a 72’ tractor trailer with an extended cab can safely navigatethe access road and turn around in the same area smaller vehicles can. Whether or not there is safe access is leftto the driver’s discretion as he or she is best able to determine whetheraccess posed a risk to the vehicle or the other loads in the trailer. Ancillaryfees including Long Carry were disclosed to [redacted] during the quoteprocess and on the date of service. We regret that itemsmay have been damaged while in transit. [redacted] currently has an activeclaim with our claim administrator ([redacted]). Once the claim is resolved we willcompensate [redacted] in accordance with the Bill of Lading and applicablefederal law. Thank you.

Review: Shopping for movers compared serveral. Called this company as part of the process. They were curtius, polite, helpful. A lengthly conversation ensued over my move, my possessions, the size of the apartment the possestion had been in. I had retuced my belongings from my previous one bed room apartment. I had no bed, living room furniture, overstuffed chairs or dressers, etc. I boxed and sealed most all items and they where ready to load at pickup. After being upfront and open about all by belongings to be moved I was given a quote based on the conversation saying we do a lot of these and the quote should be accurate. However, should the quote needed to be adjusted because a customer ends up forgetting they had a significant item to move a reasonable fair adjustment can be made to ensure all item are transported. I though that it seemed reasonable, my quote was about $2,000 based on cubic ft and distance of transport. Pickup was in a timely manor, the men were curtious, good workers and friendly.

After loading I was told it was time for some paper work. I was told I had more to move than had been estimate and the figures worked out to a little over another $1000.00 dollars to be due at delivery. I was a bit surprised about this and could not understand how an experienced moving agent could make a 33% under estimate error for an individual customer with no furniture? I concluded the business at hand politely. I called customer service and explained the extreme underestimate baffled me. A $2000 dollar quote turning to a $3000.00 job! The customer service person was not helpful, and told me it I had resisted the contract adjustment everything would have been unloaded in the driveway. I said I can understand slight adjustments in quotes to cover modest errors, however over 30% almost sounds like a set up. I offered to pay an addition $600.00 and the company could at least provide some correction to this gross error by removing $400.00. All it amounted to was the old nothing I can do for you, and you will have to pay the driver in full to receive your belonging at delivery. So I pay or no belongings, I just hope that at this point my possessions don't get accidentally destroyed during transport for filling this.Desired Settlement: To perhaps spare other budget minded sincere customers from this type of enexcusable customer treatment.

Business

Response:

Dear Revdex.com, Please note that Better Rate Movers is more than willing to thoroughly investigate this matter in an attempt to better comprehend and validate all of the customer’s claims/complaints against our company. Customer satisfaction is critically important to us and we want to ensure that every customer knows their business is valued and truly appreciated. When it comes to these matters we put ourselves completely at the customer’s disposal. Rest assured that if and upon a full and thorough investigation through [redacted] (Company Claims Processing Agent) we can validate that the customer’s claims/complaints against the company are in fact true and accurate, the company will compensate the customer in accordance to their coverage and will ensure a fair resolution to their issues. We respectfully request that the customer submit copies of the contracts they have received from the company, they allegedly have had transactions with to determine and validate the company he is attempting to file his complaint against. Thus will ensure a fair investigation for both the customer as well as the company. Please provide the following supportive Documents to your complaint (FRONT AND BACK): ü Bill of Lading (contract) ü Order for Service ü Household Goods Descriptive Inventory (both pickup and final delivery copies) ü Proof of any financial transaction made with the Service Provider (receipt, bank statement, ect) Be sure to present copies of any moving documents that may include written notations of damages, loss or and delays that were made by you at time of delivery (be sure to highlight such notations). We urge the customer to submit additional information as soon as possible so that we may address his/her issues. As we will not be able to validate nor investigate this matter any further until the requested documentation is rendered. We strongly believe that with mutual consideration we can easily reach an understanding and keep the relationship between all parties in good standing. Very Truly, [redacted]

Review: This moving service was contracted by a moving broker [redacted] out of NY and accepted a job to complete my one bedroom apartment move from [redacted], VA to Las Vegas, NV. This company did not get the weight of my property after pick-up and two hours before their over a week past due delivery called me in attempts to extort another $1500 in cash from me. They told me via phone they had actual weight and measures documents which they did not have. They said my one bedroom move weighed over 4600 pounds for the same inventory list I had a not to exceed quote of 2600 pounds. A prior move with even more items a year and a half ago weight slips showed the items at 2900 pounds. The driver who was not even an employee of beter rate movers but another contractor better rate movers used had hired an assistant off [redacted] and complained how much money they lost on my move. I ended up having to pay the driver still another $300. Although a manager/owner of Better Rate Movers ended up waiving the fee they attempted to extort from me when I complained and told them I was going to sue and use my contacts to file a criminal fraud complaint as I work in investigations for a living, this company still attempted to extort money and hold my property for ransom. I have disputed the charges with my credit card company plus would like the cash back I paid them. If this company challenges my chargeback I will continue criminal, regulatory, and civil action and complaints against them!!!!Desired Settlement: Refund of all money paid.

Do not challenge my credit card chargeback unless you want me to continue my criminal, regulatory, and civil action and complaints for Beter Rate Movers criminal actions of attempting to extort money!!!!

Business

Response:

Thankyou for forwarding this complaint to our attention. We would like to offer the followingresponse. [redacted] received a Binding estimate from a moving broker,[redacted]. A Binding Estimate is a written agreement which guarantees the total cost ofthe move based upon the quantities and services shown on the mover's estimate.As the cost of service is already established, the carrier is not required bylaw to weigh a shipment under a Binding Estimate. Werespectfully disagree that anyone attempted to extort additional funding from[redacted] or held his items hostage ‘for ransom’. All charges are clearlydescribed and documented on the Intestate Bill of Lading and Order for Service,and correspond to the amounts recorded on the Binding Estimate [redacted]received from [redacted]. Our agent delivered the shipment once [redacted]’s paid the balancedue. [redacted] signed the delivery portion ofthe Intestate Bill of Lading and Order for Service in close proximity to thefollowing wording: “The shipper herebyacknowledges that the shipment was received in apparently good condition exceptas noted on the inventory list. Furthermore, the shipper acknowledged that allthe services that were ordered have been performed, have been fully satisfied…Shipper and/or agent has full authority to accept this shipment and enter intothis agreement.” As all servicescontracted for were provided in full, [redacted] is not entitled to oreligible for a refund. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not agree with the response provided by Better Rate Movers. The business did attempt to extort an additional $1000+ from me on the day of delivery despite the inventory list being the exact same. Numerous phone calls between the business and me as well as the involvement of [redacted] the broker that hired Better Rate occurred on the day of the move. Better Rate Movers advised they had documented weight slips showing that the weight of my move was over 4500 pounds supporting the increase. They did not have such! They failed to show me a weight certificate showing that the truck was weighed prior to my pick up in VA and then after the items were picked up. The truck driver they sent me was a complete fraud and hustled and extra $300 cash from me for a long distance carry. His helper told me he was hired that same day by the driver off [redacted]. This business is engaged in fraud and two hours before my move they attempted to extort the extra money from me and hold my furniture for ransom if I did not pay. I demand a full refund for having attempted to be scammed. The documents they provided are altered and the credit slip is not my signature.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Consumer

Response:

At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].I continue to be extreamly dissatisfied with this busniess and strongly recommed the Revdex.com give this business an F and issue warnings to the public not to do business with them!!!Sincerely,[redacted]

Review: 1. Upon delivery, there were movers who were hired that day that had never moved before. They were ill prepared and vomited from heat and moving our furniture and boxes. Another moving company that was moving our neighbors in ended up finishing the job as a courtesy.

2. The movers did not review our items with us prior to leaving. After they left, it was discovered that they forgot many items. After contacting the Dispatch office several times, it was finally discovered that those items never made it on the truck in the first place, and that they knew and withheld that information. Four weeks after moving and we have still not received our items. Upon calling, they "missed" the shipment again for this week as it was forgotten, and "might" make it the next time, with no definite date.

3. Our contract states that items must be delivered within 21 days, however, these missing items fall under "misplaced" instead of never having been delivered, and we will not receive any compensation for their absence, nor have we been given a delivery date.

4. Several boxes were delivered crushed with large holes.Desired Settlement: Return of our belongings with no additional charge whatsoever, and with a specific time frame.

Business

Response:

Thankyou for forwarding this consumers complaint to our attention, we would like tooffer the following response: Weapologize for the delay in delivering the balance of [redacted]s shipmenthowever the items are scheduled to leave this weekend and should be deliveredwithin 4-10 days from departure. We apologize for the delay and will do ourbest to facilitate delivery for [redacted]. Thedelivery crew was hired from a local moving company so we had every expectationthey would be experienced and able to handle the work. We are confident thedelivery driver would not have intentionally utilized individuals who were notable to handle the rigors or moving. We have asked ourclaim administrator to forward claim forms to [redacted] so that she may submita claim for any transit related damage and service issues. Thank you. Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We have had zero contact with Better Rate Movers as to the shipping status of our final items. It has been 57 days since our items were picked up in CT and 37 days since delivery of some items on August [redacted]. We have reached out to Better Rate Movers on a weekly basis and are told each time, "next week". As of today, Better Rate Movers has yet to call or email us to let us know the status of our belongings, nor have we received a definitive date as to when we will be receiving our last items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank

you for forwarding this consumers rejection to our attention. [redacted]

received delivery of most of the remaining items. Apparently some items were

not located and have not been delivered. We will continue to search for the

missing items however at this time we have asked our claim administrator to

email claim forms to [redacted] so that she may begin a claim. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had our furniture moved from Philadelphia to Florida with this company, first they were late with the arriving day the they came at night time, at 11;00 pm the driver didn't know how to drive the truck to our door, left the truck on the road and only one person was doing the unload so I had to help, help get the furniture in, ,even so it was pouring that moment,, then the furniture was all damage when we unpacked, three boxes were missing, two boxes had to be picked up in [redacted] because the driver did not want to come back to lake City, one of the boxes still missing, with all my kitchen stuff, so we had to buy everything again, and after we waited 3 months so they can answer our claim, they send us a paper to to be notarized , accepting 138.00 for all the damages on our furniture, which is way to low .for all the nightmare they put us thruDesired Settlement: they have the responsibility to for deliver the furniture in good condition, and complete, to have good truck drivers, that can do their jobs well, they have the responsibility to treat the customers with respect, because you need to give respect to get it, because they treat you very nice, until they have your bussiness , then is another thing they,should refund half of the money for all your damages and all the problems. that come with it., they need to have responsibility for their bussiness

Business

Response:

Thank you for your forwardingthis complaint to our attention. We would like to offer the following response.Our records show that [redacted] provided June **, 2015 as the first date hewould be available to receive delivery of his shipment and that deliveryoccurred within the stipulated delivery window. [redacted] submitted a claimto our third party claim administrator. Because the move involved the transportof household goods in interstate commerce, the rights, obligations andliability of the mover and the shipper are governed by Federal law,specifically, the Carmack Amendment. The Carmack Amendment, and the tariffunder which we operate establishes a procedure which requires prompt payment offreight charges and sets forth a detailed claims handling process which governsthe investigation, adjustment, and, if warranted, resolution of a shipper’sclaim. [redacted] selected theLimited Liability Option of $0.60 per pound per article to release theshipment. Calculations of compensationfor damaged or missing items are based on the contractual limitations ofliability and the Federal and American Moving and Storage deemed weightstandards for all goods shipped. As aninterstate domestic mover, we are obligated to adhere to applicable federal lawas administered by the U. S. Department of Transportation, specifically inregard to limitation of liability, 49 C.F.R. § 375.203(b). [redacted] filed a claim which was reviewed by aqualified claim analyst, certified by the American Moving & StorageAssociation (AMSA). Compensation was based upon the level of valuation coverageselected by [redacted] on the Bill of Lading and notations for damaged and/ormissing items documented on the Descriptive Inventory. If [redacted] is unhappy with the coveragerecommendation he may has the right to arbitrate this further with the carrier.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I paid 3000 to this people and my furniture was damage this company is very irresponsible paying only 138. For all the damages they did to our , is that all my furniture, worth for them? when only our bedroom set was 3000.00 [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your forwarding

[redacted]’s rejection to our attention. We offer the following response:We regret that we are unable

to offer additional compensation. [redacted] waived the full valuation coverage

available for a fee, and instead opted for the free limited liability coverage. [redacted] has been offered

compensation consistent with the level of valuation coverage he chose on the

contract. Unfortunately federal law prohibits the carrier from considering the

actual value of the claimed items under the limited valuation coverage option.

Thank you for your understanding.

Review: We received a quote for a move from Copake, NY to Ocala, FL. The quote was $2023.80. When the movers showed up they said the quote was $2159.50 and that if we had a problem with it to contact the company. The men loaded up our things and we did go over by either 22 or 23 boxes from our original quote but we also removed things that we were told we could bring and then last minute were told that we couldn't. Things like a leaf blower and gas can. When they were done they said we went over our estimated space and the new total was $3635. I'm not sure how they measured space to begin with as they put some things in the front and some in the back (they had things from another move already on the truck). They also left our previous home a mess of tape and tape rolls. They were told in the estimate and again at our home to deliver on 11-**-15 to our new home in Ocala, FL. We ran a bit late ourselves and informed them the day before that we would not be here until afternoon/evening but we did not hear back from them. On the [redacted] we were told that they would deliver between 3pm and 6pm however they never showed up. On the [redacted] they arrived at 8am. We were informed that we had to pay them before they would unload anything. Then we were informed that our things had moved from the original truck to another truck. Our boxes were crushed, our bins were crushed, things were broken and one of our 2 tv's no longer works. There were also some boxes that were wet. We don't know how this is possible if they were inside of a truck. When they were done they swept their truck out into our driveway and then proceeded to come inside and ask for a tip. They told us they had no idea they were supposed to deliver on the [redacted]. They told us any problems we had were to be taken up with the company. When we called the company we were told that 1. we went over and that was that. Then we were told that we should have our own insurance cover the damages and when I told them our stuff was treated like crap I was told I was being recorded and he didn't appreciate it. He sent a claim form through email for us but was rude and inconsiderate of our feelings as the customer. The boxes that were wet had photographs in them. Irreplaceable items. We went with this company because they assured us of a cheaper rate to beat out their competition and instead we ended up paying almost double the quote and have dealt with nothing but rude people all the way around.Desired Settlement: Obviously we have no problem paying for the work that was done. The move itself. Even if we went over there's no way it would have been to the extent they claim as we didn't even bring furniture with us. So we're not asking for a full refund but we feel some sort of refund is in order between the rudeness, lateness, and condition in which we received our belongings.

Consumer

Response:

At this time, I have not been contacted by Better Rate Movers regarding complaint ID [redacted].Sincerely,[redacted]

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Description: MOVING & STORAGE COMPANY, MOVERS

Address: 175 Walnut Ave Ste 102, Bronx, New York, United States, 10454

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