BETTY BRITE CLEANERS

Revdex.com: At this time, I have not been contacted by midtown hotel regarding complaint ID Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below (Please refer to enclosures) Regards, [redacted]

Revdex.com: At this time, my complaint, ID regarding midtown hotel has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

TO Revdex.com EUCLID AVEth floor Cleveland Ohio 12/29/ I am tired of all this about a sweaterEnclosed is a check made out to [redacted] the amount of $She said she does not pay more than $for a sweaterShe also said her sweater is about years oldBased on the FAIR CLAIMS GUIDE sweaters have only a year life, ( copy enclosed )she is not entitled to more than 1/of (that's $10.00) if she is telling the truthSo I am over paying her for something that I don't think is my fault I still don't think the damage to her sweater was caused in my businessWe clean each sweater in a separate net bag by itselfMany items are cleaned in the same load but all sweaters are in separate net bagsShe sounded like she thought several sweaters are in the same net bagNot true one sweater to a net bag many bags to a loadOther dry cleaners don't do thatI think the damage to her sweater is from moth larvaWhen the larva hatch they eat the fabric a littleThan when the item is cleaned the holes open up moreI may not be exactly correct but I think I am close Due to her attitude I do not want her to ever come to my store again I am done with this [redacted] I have better things to do like taking care of customers that appreciate my effort BETTY BRITE DRY CLEANERS Owner Tom Bohrer

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by midtown hotel regarding complaint ID Regards, [redacted]

Revdex.com: At this time, I have not been contacted by Midtown Hotel regarding complaint ID Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

12/7/2015
To Revdex.com;
In reference to your letter dated 11/24/ID No*** I am aware of the complaint you are asking me about#The customer was picking up her order and right away went to her sweater to check it out and started complaining about the small
holes in the sleevesShe said they were not there when she brought it in for cleaning
#I looked at the sweater and I thought that that it may be caused by mothsThey lay eggs in fabrics and when they hatch they eat some of the fabricsIt is hard to see what the worms did until the garment is washed or dry cleaned
I told the customer that we clean those type of sweaters in a net bag and I doubt if the damage was done in cleaning
She didn't want to hear about it, she got huffy about it
#asked her how old was the sweater and how much did she pay for the sweater? She didn't answer meI was trying to come up with a value based on the fair claims guide .Because she didn't answer me I could not come up with a settlement offer
#I then told her that we could have it analyzed at the lab but it cost something like $My policy is she put up the money and if the lab says it is my fault I will pay for the sweater and return the money to herShe didn't want to take a chance they might say it is not my faultShe hit the roof she thought I should pay for the analysis regardless who is responsibleLater she claimed she talked to another dry cleaner who said they would pay for the analysis regardless who is at faultt doubt it but that has nothing to do with the way I run my business .Later she called and said she would make a deal if I would pay for the analysis she would accept the results or something like that
I did not respond to that
#In summary if she had been more understanding I would have been more co-operativeHer attitude of "I am better than you just made me mad."
Tom Bohrer
Owner of Betty Brite Dry Cleaners

Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by Midtown Hotel regarding complaint ID
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Midtown Hotel regarding complaint ID
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID
Regards,
*** ***

Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID I have many
more pictures that I'm sure would not hold up to hotel standards and regulations for operating the Midtown Hotel, unfortunately this site does not allow me too
Regards,
***

Revdex.com:
At this time, my complaint, ID 12246049 regarding midtown hotel has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Midtown Hotel regarding complaint ID 10956678.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by midtown hotel regarding complaint ID...

12722068.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
(Please refer to enclosures) Regards,[redacted]

TO Revdex.com 2800 EUCLID AVE. 4 th floor Cleveland Ohio  12/29/15
I am tired of all this about a sweater. Enclosed is a check made out to [redacted] the amount of $15.00. She said she does not pay more than $30.00 for a sweater. She also said her sweater is about 2 years old. Based on the FAIR CLAIMS GUIDE sweaters have only a 3 year life, ( copy enclosed )she is not entitled to more than 1/3 of 30.00 (that's $10.00) if she is telling the truth. So I am over paying her for something that I don't think is my fault.
I still don't think the damage to her sweater was caused in my business. We clean each sweater in a separate net bag by itself. Many items are cleaned in the same load but all sweaters are in separate net bags. She sounded like she thought several sweaters are in the same net bag. Not true one sweater to a net bag many bags to a load. Other dry cleaners don't do that. I think the damage to her sweater is from moth larva. When the larva hatch they eat the fabric a little. Than when the item is cleaned the holes open up more. I may not be exactly correct but I think I am close.
Due to her attitude I do not want her to ever come to my store again.
I am done with this ** I have better things to do like taking care of customers that appreciate my effort.
BETTY BRITE DRY CLEANERS
Owner Tom Bohrer