Sign in

Beutler Air Conditioning Service

Sharing is caring! Have something to share about Beutler Air Conditioning Service? Use RevDex to write a review
Reviews Beutler Air Conditioning Service

Beutler Air Conditioning Service Reviews (34)

I recommend this business. Total pros at what they do and responsive, even on July 4th. via phone. The problem I had with my outside unit wasn't with the unit itself, but with the circuit breaker switch. The high heat on the circuit load in 100 degree plus temp and its possible age was causing the circuit to trip. Beutler recommended replacing the one circuit switch to solve the problem, and I was even showed how to do it. I will follow through with their suggestion.

Great service from Ernesto

Review: Dear Sir, This letter is a complaint against Beutler Air Condition and Plumbing. In November of 2016 I hired this company to install a new furnace and new air condition in my home, at the time of the sale person told me I would be getting a $100.00 rebate check from P D & E.

To this day I have not received it. I have made many calls and was told they would have [redacted] to call me but each tme I spoke with [redacted] he would say "let me checking into it and get back to you" but he never did.

After many of these calls I called P G & E which was on 3/21/16 an they told me they didn't have anything from Beutler and unless they did they couldn't do a rebate.Desired Settlement: I am sending this letter to you in hope you can help me with this compny to get my rebate.

Business

Response:

June 24, 2016 Revdex.com Serving Northeast California RE: Revdex.com ID# 11500876 [redacted] American Residential Services of California, Inc. D/B/A Beutler Air Conditioning & Plumbing (“ARS”) has received your email dated June 14, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please call me directly at ([redacted]. Respectfully submitted, [redacted] National Customer Relations Supervisor

Looks like I'm not the only person to get the "Beutler Experience." I called them out to fix our AC unit, since it was one of their installations, but the technician made absolutely no attempt to fix anything. All he did was point out all the things that were wrong, or supposedly wrong, with it and then wanted to schedule an appointment for me with his area manager, who I shall call "the closer." The technician quoted me $6,100 in repairs but said it really wouldn't be worth it because of the age and terrible condition of my system. I declined the appointment with the hard sell closer and called another company to come out. $450 and less than an hour after the second technician arrived there were ice cubes falling from the ceiling vents. Thank you Beutler for giving me the screw job you apparently give so well. Have you seen your own reviews? There are no excuses for the scare tactics you use to pressure homeowners, who just happen to be ignorant when it comes to HVAC issues, into replacing rather than repairing their systems. You truly are crooks and you should be ashamed of yourselves.

Excellent work on time, courteous, careful, explained everything and even showed the reason for cleaning. Great guys.

Horrible. Do not use them! Set up an appointment over a month in advance. Get home from work and have a voice mail stating sorry, cannot make the appointment tomorrow, you need to reschedule. I took a day off of work! Are they going to pay me my lost wages! I tried to call their after hours line for over 4 hours, no response!

Had a great experience with Farid H from Beutler Air Conditioning and Plumbing. He fixed my a/c with no pressure to purchase anything else.

Review: The clause of " Waiver-Right of Rescission " didn't point out to the owner before signing the contract by [redacted] from Beutler located at 855 National Dr #109. Normally, there is the Three-Day Right to cancel that I know of.

Also, we paid extra $650 for the respicare electronic air cleaner. Beutler did not install for us at all. I called to there customer service reported but [redacted] nor the Beutler taking care of the issue.

After the job done, the installer employee asked me to sign the Three-Day Right to Cancel form last day to exercise is 6-19-2016 for the protecting law. The Beutler will remove all the work without any charge. Next day, I contacted there call center, the manager [redacted] said, that was mistake just ignore. So we can't cancel the $22,000.00 contract which we wanted to cancel on June 11,2016 but [redacted] took away from us.

The appointment was on Friday June 10, 2016 the contract schedule on Monday June 13,2016 to start the work.

At this point, we get in touch with Revdex.com to inform Beutler that we as customer never acknowledge or heard [redacted] explaining to us before one of the owner who not good in English to sign the Three-Day Right to Cancel.

The California First Efficiency Financing offered us the loan $26,000 interest 8.9% for 30 years monthly payment is $230.00 after I reviewed the loan at night. It is too much so we don't want to install and we want to cancel but we can't because of the Waiver-Right of Rescission.

Yes, we did say we need to install air conditioner as soon as as possible but he should explain for us about sign waiver. We don't know there is a express contract until the manager [redacted] mentioned. There office is closed on the weekend. I went to Home Depot on Sunday to ask about the issue too. They said I have to deal with Beutler.Desired Settlement: We would like to cancel the contract with Beutler and ask to remove every items that installed on June 13, 2012 in my house. We will go and purchase with other company or in this case honest sales representative. I don't think we have enough time to review our contract between Beutler and California First. We don't want to foreclosure our only primary residential. Thank you

Business

Response:

June 30, 2016 Revdex.com Serving Northeast California RE: Revdex.com ID# 11519699 [redacted] American Residential Services of California, Inc. D/B/A Beutler Air Conditioning & Plumbing (“ARS”) has received your email dated June 23, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Ms. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please call me directly at [redacted]. Respectfully submitted, [redacted] National Customer Relations Supervisor

I would recommend Beutler co. I had nothing but a positive experience with them from the sales person to the office personal and the workers who installed my unite. very professional people, they worked hard to make sure that I was a happy customer and I am thank you Beutler

Review: Misrepresentation of product

New Rheem heating & cooling system purchased 10/17/11 at cost of approx. $10K and paid off within 9 months (Order # XXXX-XXXXXX, Model 13AJN60A01). During recent routine service call I told technician that A/C sounded a little "rough." Technician said hard start kit was needed which I was surprised to learn was not included in original sale nor mentioned as a requirement for adequate performance of the unit. Technician informed me without this kit compressor will sustain additional wear and tear which is not covered under warrantee. Technician also stated I would probably want kit installed w/out any additional charge to me and would check with his manager who said that was not possible, but I could make an offer on what I'd be willing to pay. My offer of $150 was rejected. I've done business with Beutler since 2000 and my trust in this company is completely gone. While Rheem is a good name brand, I feel I was sold an inadequate unit, i.e., it's performance misrepresented.Desired Settlement: I would like reimbursement for the full amount of a hard start kit to be sent to me, including labor costs of installation as I intend to use another heating and cooling company to do this.

Business

Response:

Initial Business Response

We apologize for the difficulties the [redacted] Residence has experienced. In order to clearly address this complaint, it should be noted that Beutler ARS Air Conditioning and Plumbing was the company that replaced the heating & cooling system, not Beutler Corporation. In 2010 Beutler Corporation sold their Retail Services Department to Beutler ARS Air Conditioning and Plumbing, and is no longer performing any type of service on homes out of their original 1 year new home warranty period. [redacted] V.P. of Beutler Corporation, contacted Beutler ARS Air Conditioning and Plumbing and asked that their management team to respond to this complaint.

Final Consumer Response

This issue has been resolved. Beutler has installed a new start up kit and no cost to me. Thank you for your attention to this matter.

Review: Beutler heating and air did not honor thier one year maintenance agreement that I purchase in the amount of $119.00

I called Beutler to schedule a maintenance on my AC that I purchase for one year. The appointment was schedule for May 15, 2013 and on May 14, they called and cancel my appointment and left the message on my voice mail. They did not state the reason they was canceling my appointment. When I called them and ask why my appointment was cancel the receptionist said that they were servicing customers who had no AC. And the next maintenace appointment would be around the end of June. She told me if I needed them to come out the next day the charge would be $59.00. I had already paid them $119.00 for one year maintenance agreement and if I needed them to come out sooner I would have to pay additional charge for technician to come out. I felt this was unfair due to the fact I had waited three weeks for my appointment and they called and cancel a day before the technician was to come out. I have had this company come out to my home the next year after I purchase the home in 2005 problems with the AC and the house was built in 2005 unit was install by this company. I refuse to pay them another dime for the service that has been nothing but bad from the start, including the rude receptionist to a service technician trying to get me to have my ducts clean and my home was only three years old. I will never use this company again.Desired Settlement: I fell that since I did not get my second maintenance on my AC I am due half of my payment.

Business

Response:

Business' Initial Response

We are in receipt of your email dated May 24, 2013 regarding the above captioned Complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

Beutler offers a Home Service Plan to provide the routine maintenance twice annually for our customers' HVAC systems, and we had an appointment scheduled for May 15, 2013. On May 14, 2013 we contacted Ms. [redacted] and we apologize that we were unable to keep her scheduled appointment time. Ms. [redacted] declined to schedule a new appointment stating the unit was working and they would call us when they were ready to reschedule.

ARS prides itself on providing premier customer service apologize that we were unable to service her property. Therefore, we are willing to either reschedule the routine maintenance visit or provide a refund for the second visit.

We appreciate your assistance in resolving this dispute. If you require additional information, please contact me directly at (855) XXX-XXXX.

Respectfully,

National Customer Relations Analyst

Review: Beutler, a subcontractor for Centex/Pulte Homes, installed an air conditioning unit in our brand new home. Due to the fact that we have only been in this home for 5 weeks, and we have had to have Beutler come to repair our system 4 times, we have serious concerns about the quality of the air conditioning unit and the workmanship utilized to both install and repair the unit. One of the issues that came up involved a dual zone system we paid for as an upgrade to our system. Beutler had not installed the motherboard that controls this unit so it was not working. Another issue involved a faulty gauge that was not alerting the system to release freon. Last week, the air conditioner was not working; we were told that the coils had frozen up; thus we were instructed to shut off the air conditioning in 100+ degree weather. Today, four days after their last attempt to fix the system, several vents are failing to put out cold air. This is consistent with the coils freezing up again. It is still over 100 degrees here.Desired Settlement: Ultimately, we would like our air conditioner to work properly and efficiently as it should in a brand new home. Beutler should pay to have a local air conditioning company we approve of replace and install a new unit.

Business

Response:

American Residential Services of California, Inc. D/B/A Beutler Air Conditioning & Plumbing has no record of servicing this customer. We recommend contacting Beutler Corporation (License number [redacted]) as it is likely their customer.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The info listed below is correct. Beutler Corporation (License number [redacted]) is the correct business. I told this from the rep from Revdex.com who called me last week. Please correct business name.

American Residential Services of California, Inc. D/B/A Beutler Air Conditioning & Plumbing has no record of servicing this customer. We recommend contacting Beutler Corporation (License number [redacted]) as it is likely their customer.

Review: Schedule issue for 3 yrs in a row: Scheduled a maint appt. 2 months in advance. Day before Beutler calls to reschedule. Next appt. over 30 days away.

I signed up as a Comfort Club member because I was told Comfort Club members received PREFERRED scheduling. For the past three years I scheduled appointments two months in advance. The day before the appointment, Beutler has called to reschedule my maintenance appointment because of 'emergency calls'. The first year this happened, the manager informed me that the maintenance was being handled by another company and this was the reason for the rescheduling.

Last year, I requested a prorated refund because they wanted to reschedule my appointment again and the next appointment was not available for another month. I spoke with the manager regarding my A/C maintenance. I don't know if they paid overtime in order to provide my service, but Beutler came out for my original appointment and they added a note not to reschedule my service in the future.

This year I received a phone message on June 10 informing me that Beutler needed to reschedule my appointment (I made my appointment in April for maintenance on June 11 and arranged my schedule accordingly). I spoke with [redacted] in customer service on June 10 and she said that there was a note on my file to 'not reschedule' the appointment (yet Beutler still called me to reschedule my appointment). I asked to speak with her supervisor. She said she would send an e-mail to [redacted] Two days later I called back to let customer service know that I had not received a call from [redacted]

I called two more times during the next two weeks to try and resolve this problem with Beutler directly. Each time the customer service representative said they would e-mail [redacted] to give me a call. On July 8, 2013 around 2:20 pm, I spoke with [redacted]. She said she would e-mail [redacted] to call me. I asked if there was anyone else I could talk to since it had been over 4 weeks and I had left several messages. [redacted] said [redacted] had been on vacation for 2 days, but I consider 4 weeks, plenty of time to contact a 'preferred' customer, even with 2 days vacation. And Beutler's customer service, did not indicate anyone else I could speak with in my attempt to resolve this issue directly.

Since I was not receiving the preferred service I was told I would receive when I signed up as a Comfort Club member or that my appointment would not be rescheduled (or rescheduled in a few days) as I was told by the manager in 2012, I requested a prorated refund again this year. Desired Settlement: I would like to receive a prorated refund. I am supposed to received A/C and heater maintenance until 2016.

I tried to contact the manager to resolve this directly, but it has been over 4 weeks. I feel that I have been more than patient by trying to work to an agreeable resolution over the past three years and waiting for a call for over 4 weeks this year. (especially since I thought this was resolved in 2012)

Business

Response:

Business' Initial Response

July 25, 2013

Revdex.com Serving NE California

RE: Revdex.com ID #XXXXXXXX

We are in receipt of your email dated July 15, 2013 regarding the above captioned Complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

On July 24, 2013 American Residential Services, LLC DBA Beutler Air Conditioning and Heating (ARS) performed the routine maintenance for the HVAC system at the property located at [redacted] Avenue, [redacted] CA XXXXX to honor Mr. [redacted]'s request. We feel it is important to be clear that the contract between Mr. [redacted] and Beutler Corporation stated there would be no refund available and he would receive one maintenance visit annually as a member of their Comfort Club. ARS has been servicing Mr. [redacted] since 2010, and we have fulfilled our obligation each year.

ARS prides itself on providing premier customer service and is eager to ensure the current dispute is resolved. Therefore, we are providing two visits to maintenance the heating system and air conditioning system individually as a gesture of goodwill. We appreciate your assistance in resolving this dispute. If you require additional information regarding this Complaint, please contact me directly at (XXX) XXX-XXXX.

Respectfully,

Corporate Customer Relations Analyst

Review: I contacted Beutler to look at my air conditioner. The air conditioner was not cooling my home sufficiently. The serviceman who came to my house told me I needed a new capacitor. He said it was out of "spec". He gave me an estimate of $225 for the repair. He also inspected the unit for a leak. He told me that he found the leak and it was a suction service valve that was connected to my condenser. He told me that it needed to be replaced and gave me an estimate of $1341. He also tried to sell me a service contract in order to reduce the cost of these repairs. After he left I contacted another company. The serviceman from the second company told me that the capacitor was fine and did not need to be replaced. He inspected the location where the Beutler technician said he found a lead and said there was no problem there either. He measured the pressure and told me that if there is a leak it is too slight to be concerned about. He recommended adding a couple of pounds of coolant and this should solve the problem. He added the coolant and pointed out that the pressure was fine. He said that looking for a leak as slight as the one that I had was not cost effective. He charged me only $125 and my unit works fine now.

Product_Or_Service: Service Evaluatioin

Order_Number: XXXX-XXXXXXDesired Settlement: DesiredSettlementID: Refund

I feel that I should be refunded the full amount of the service fee for diagnosis. The diagnose was not only incorrect but I feel that there was attempt to scam me. I latter found out that the capacitor replacement is a common scam among the HAVC business.The estimates for the unnecessary work were outrageous. The outrageous fees were used to try to trick me into signing a service agreement with this company.

Business

Response:

Business' Initial Response

We are in receipt of your email dated May 20, 2013 regarding the above captioned Complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

On May 17, 2013 we responded to a HVAC service request at the property located at [redacted] Drive, [redacted], CA XXXXX. Upon inspection, our service professional found the capacitor performing lower than the manufacturer's specifications and a detected a leak in the system. Accordingly, a written estimate was provided to Mr. [redacted] with several options including replacement of a suction valve. Mr. [redacted] signed the authorization to proceed with the work, and the part was ordered. After the part arrived, the customer canceled the appointment scheduled for May 22, 2013 and declined to proceed with the work.

Subsequently, Mr. [redacted] chose to proceed with another company to add refrigerant, and chose not to repair the problem according to the Complaint. ARS respectfully disagrees with the opinion that the leak should not be repaired, as the system will not operate with its designed efficiency. Nevertheless, we realize our customers have choices in a competitive marketplace and feel that our quality service guarantee sets us apart from the competition.

ARS prides itself on providing premier customer service and is eager to ensure that the current dispute is resolved. Therefore, we provided Mr. [redacted] with a 100% refund totaling $89 as a gesture of goodwill.

We appreciate your assistance in resolving this dispute. If you require additional information, please contact me directly at (855) XXX-XXXX.

National Customer Relations Analyst

Consumer's Final Response

The company called me and refunded the service charge of $89. This is what I requested.

Thanks.

[redacted] is a courteous, professional technician, who took the time to address our needs and provide solutions. He is welcome in our home.

Jason and Alfonzo arrived on time and made sure they had on booties when they entered our home. They were friendly, professional and courteous. They cleaned the air ducts and the blower fan. They did a good job and left our home clean. Thank you.

Review: The company cancels a scheduled appointment, made months ago, with less than a 24 hour notice. Staff refuses to allow customer to speak to supervisor.

I have a Comfort Club service and warranty contract with Buetler. I had made an appointment with the company for an annual maintenance check in April. All the dates the representative mentioned were dates I was already scheduled to work. I was able to make an appointment over 2 months in advance to make sure it falls on a date I can have some time off, 7/3/13 (10am-2pm). Less than 24 hours before the scheduled appointment (7/2/13 at 130pm), a message was left on my machine that it was cancelled because of the numerous emergency calls they were receiving. I spoke to a representative, Colin, to see if they can still come. I explained the appointment was made 2-3 months ago and I already took the day off for the service. He explained that all they can do was the emergency calls and they can reschedule me for the following week. I tried to tell him that I cannot just take a day off with short notice. I asked for his supervisor and he gave me her name and extension. I tried calling the number and it did not exist. I also went on line to see if I can get another contact number, and the company representative, [redacted], was hesitant to help. She said she would forward my concern to her supervisor and that they will contact me shortly. It has been almost 48 hours and I have not been contacted. I regret ever signing a service and warranty contract with this company. It took them over 4 years to figure out why the air conditioning was not cooling the house properly and the scheduling process is unreliable. Aside from the above experience, it takes several months before we can be seen and on 2 to 3 instances, they never showed up. Their customer service personnel refuses to allow unsatisfied customers to speak to or contact their supervisors to try resolve the problem. Desired Settlement: I need to be rescheduled on a weekend, where, I do not have to take another day off from work. I also need it scheduled before the 21st of this month. I already waited about 3 months, I shouldn't have to wait any longer.

Business

Response:

Business' Initial Response

July 15, 2013

Revdex.com Serving NE California

RE: Revdex.com ID #XXXXXXXX

We are in receipt of your email dated July 5, 2013 regarding the above captioned Complaint. Thank you for bringing this matter to our attention and affording us the opportunity to respond.

American Residential Services LLC DBA Beutler Air Conditioning and Heating (ARS) is happy to honor the Comfort Club membership for the system that was installed by Beutler Corporation in September 2005 at the property located at [redacted] XXXXX. The Comfort Club plan provides one visit annually to perform the routine maintenance on both the furnace and air conditioning equipment.

ARS prides itself on providing premier customer service and is eager to ensure the current dispute is resolved. Therefore, we contacted Ms. [redacted] and scheduled a mutually convenient appointment time to perform a maintenance visit on July 20, 2013. We appreciate your assistance in resolving this dispute. If you require additional information regarding this Complaint, please contact me directly at (XXX) XXX-XXXX.

Respectfully,

Corporate Customer Relations Analyst

Business' Final Response

(The consumer indicated he/she ACCEPTED the response from the business.)

The supervisor responded to my complaint. An apology was given and a reasonable explanation was provided for the change. She was able to reschedule my maintenance to a day where I had some time off.

Review: We purchased the HVAC system from Beutler and they installed it on July 1 2015. The system passed inspection and I called on 11/10/2015 about the rebate that came with the purchase of the system. Since then I made addition calls to their listed phone number. Every time, the operator promised to pass on my concern to Beutler and someone will contact me. I still have no rebate from Beutler yet. Thanks.Desired Settlement: Please give me the rebate as promised.

Business

Response:

Tell us why here..We are contacting the customer right now. We will get the rebate information over to [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

They promised to send me the package for the rebate same as before. I will wait and see if they are following up of their promise. Thanks.

Today I had a hot water heater install by [redacted] of beutler heating air and plumbing today. He did a fantastic job! Left the area like he found it clean. I was very please with the job that he did. You sent the right guy to do the job. Thank you

[redacted] is an EXCELLENT Service Professional! My husband and I highly recommend him. [redacted]. is friendly, detail oriented and best of all, he is extremely knowledgeable! A++! Beutler is lucky to have him!

Check fields!

Write a review of Beutler Air Conditioning Service

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Beutler Air Conditioning Service Rating

Overall satisfaction rating

Description: Heating & Air Conditioning, Air conditioning & Heating Contractors - Residential, Air conditioning & Heating Contractors - Commercial, Air Conditioning Repair, Air Conditioning Contractors & Systems, Contractor - Insulation

Address: 855 National Dr Ste 109, Sacramento, California, United States, 95834

Phone:

Show more...

Web:

This website was reported to be associated with Beutler Air Conditioning Service.



Add contact information for Beutler Air Conditioning Service

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated