We apologize for the inconvenience, we have scheduled a fedex pick up due to the holidays FedEx does not always pick up as expectedYou have been emailed a FedEx label which is also attached to return the package if FedEx is not able to pick up We have refunded your account in full today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We apologize for the inconvenienceAll defective issues must go through the manufacturer for warrantyWe are assisting with communication with Beverage AirAppliance service ACR will be setting up an appointment with this customerWe will continue to work with both Beverage Air and the customer until this issue is resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] is claiming that the warranty has been voided, however, their claim is and includes multiple misrepresentationsI am attaching the actual owner's manual referenced in order to clarify the inaccuraciesThe owner's manual does indeed specify not to attempt repair within the "safety warnings" section of the manualThe hole I drilled in to the back wall of the refigerator was not a repair, so this is not applicableThe word "cosmetic" does not appear anywhere in the manual or terms of the warrantyThe manufacturer does not have discretion to void the warranty over any issue that they chooseThey may only refuse to perform warranty service for exclusions specifically outlined in the terms of the warranty, which appear on page of the user manualThe items that the warrantor will not pay for are below, directly copied from the user manual: ITEMS WARRANTOR WILL NOT PAY FOR: Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbing Service calls to repair or replace appliance light bulbs or broken shelvesConsumable parts (such as filters) are excluded from warranty coverage Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor Replacement parts or repair labor costs for units operated outside the United States Repairs to parts or systems resulting from unauthorized modifications made to the appliance Expenses for travel and transportation for product service in remote locations The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions -- The best case the manufacturer has to refuse warranty service are exclusions numbered and aboveHowever, for both of these exclusions, in order for the manufacturer to refuse warranty service, the damage must have resulted from the "alteration", or they can refuse to pay for "repairs to parts or systems resulting from unauthorized modifications made to the appliance The mere existence of modifications does not void the warranty, as the manufacturer claimsFurthermore, the modifications did not result or cause the appliance malfunctionThe manufacturer knows this and this is why they are misrepresenting the warranty claims, have lied on the phone about where the coolant lines run, and have even tried to suggest that "vibration of the drill" could have compromised the unitThe manufacturer has refused to even inspect the unit, so it is impossible for them to claim to know that the non-performance of the unit is due to the modificationThe fact is, the manufacturer produced, and Beverage Factory sold, a defective unit, and the modification has nothing to do with the defectIt would be clear upon inspection from anyone who cares to look that the refigerator does not work due to not being properly charged with coolant, or the coolant has leaked outBeverage Factory's policy does indeed state that all warranty claims must go through the manufacturer, however, it is neglect on Beverage Factory's part to continue to sell products from a supplier with an abysmal Revdex.com rating (D-) and a myriad of unresolved warranty complaints from consumers while at the same time not standing behind the products they are sellingIn this particular case, Beverage Factory should make whole with the customer by refunding the purchase price rather than trying to hide behind the manufacturer's claims Regards, [redacted]
Mr [redacted] has options that both Beverage Factory and Breezaire have offered him He is under Breezaire warranty and outside of Beverage Factory return period, however an exception has been made due to his request Option Ship to Breezaire covered under warrantyHave the unit repaired and tested to confirm the unit is in good working conditionThe unit will be shipped back to him and continued to be covered under warranty Option Beverage Factory has made the exception to accept the return outside of daysHowever, this unit has been used for the last monthsWe are unable to sell as a new product, therefor up to a 25% restocking fee will applyMr [redacted] is also responsible for shipping costs Both of these offers have been made previously dating back to 8/
We have offered a replacement unit year outside of the original manufacturers warrantyCustomer is responsible for providing a diagnosis stating the unit has a defective compressor
RevDex.com: I have reviewed the response made by the business in reference... to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, *** ***
I apologize for the inconvenienceAll warranties cover product onlyWe did replace the regulator under warranty but are unable to cover any lost CoWe did express the regulator per your request I can offer a $store credit towards your next purchaseThis is available under Order [redacted] Thanks,
Hello [redacted] ,Thank you for your patienceI have set up a service call with [redacted] so that they will come out to diagnose your unitI have requested that they contact you at [redacted] to schedule a service callThis will be at no cost to you as it will be covered by your warranty If you would like to contact them directly you are more than welcomeBelow is there information: [redacted] Please let me know when you have an appointment scheduled so I can assure this gets taken care of for you in a timely mannerIn the meantime if you have any questions or concerns please do not hesitate to ask.Thanks, [redacted]
I ordered kegerators and beverage center from Beverage Factory in Jan The nature of these products required me to be home (meaning I had to leave work) allow the courier to deliver them into the house The first time the courier showed up with the products they showed up with a defective lift gate and were unable to get the units off the truck We rescheduled for a week later and upon that time it was discovered the beverage center arrived completely damaged The ends were busted and we had to reschedule for the courier to come pick the unit up and have BeverageFactory send a new unit (add on more weeks time) So we had the kegerators, but upon plugging them in and setting them up for use we noticed one of the two was making strange noises and would not get cool We called BeverageFactory and they said we had to work with the manufacturer to get the unit serviced Working with Summit, the manufacturer, has been nothing but a major headache The process works where you call them, they spend days contacting a local technician to come out and "assess" the unit Our technician arrived about weeks after my initial call and said the condenser on the unit was defective and would need to order a new one from Summit Add more weeks on for him to order the part, us to reschedule a weekday where I could take off work and be home to have him fix the broken condenser Around this time the replacement unit of the beverage center arrived We plugged it in and could not believe the new unit also made similar noises to the damaged kegerator (although not physically damaged like the first unit sent) Once again I had to call Summit because they required a separate work order to have the technician come out and service the unit (even though he was already working on fixing our kegerator) He assessed the beverage center had a defective thermostat and would need to order a new one from Summit It is now nearly May and I still do not have all my units functioning because the part is apparently on backorder I spent nearly ~ $on these three units in January and it is May and still don't have everything working Of that cost $was on delivery which the first time they showed up unprepared with a broken gate and have damaged of the units I received BeverageFactory has apologized for my inconvenience but I do not think they understand how poorly this reflects on how they run the business I would have expected more than an apology at this point now having been waiting over months for the products I paid for Do not buy from them and especially Summit unless you want to deal with a mess of constantly working to get the products you paid good money for
Hello All, Mr [redacted] contacted the Manufacturer, [redacted] regarding the unit's cooling issuePer [redacted] ***, [redacted] 's Customer experience manager the warranty has been voided due to a failed modification done by Mr [redacted] It specifies in the manual that any modifications done outside of [redacted] 's recommended technicians will void the manufacturer warrantyBeverage Factory is unable to issue a refund on a product that the warranty has been voided onPlease see the email below to reference from [redacted] regarding this customerAs per our conversation and as I explained over the phone, Mr [redacted] drilled a hole on the side of the beer dispenser (reason unknown) "compromising the performance of key components of this unitThe owners manual clearly specifies not to attempt to repair or do any cosmetic modification to the unit unless recommended by the owner's manual or [redacted] directlyAs a result of the aforementioned, Mr [redacted] voided his year manufacture warranty." Thank you, [redacted]
Hi ***,
Thank you for your emailOur records show that a replacement of a new unit was sent out and delivered to the customer on 6/22/with *** *** ***We are more than happy to further assist however it is not clear what additional assistance is being requestedPlease let me know how we can resolve this complaint
Thank you,
*** ***
*** *** ***
Beverage Factory
*** *** ***
*** *** ** ***
*** *** *** ***
*** ***
Had a kegerator conversion kit delivered to my house purchased by my cousin for meAfter more than a year sitting in the original box I finally was able to use the kit, as I had finally brewed some beer for the first timeAfter going through a half a days work & trips to the hardware store and another to fill my COtank, I found a leak on the COregulatorI called this company's customer service and a rep told me too bad the warranty was upEven though I had it sitting on a shelf, in my basement, for over the year covered factory warrantyI don't ask for much, but what bothers my are people that don't stand behind their products!! I now had to purchase a new COregulator for $at
Kegerator.com, I had no issues with that transaction! Thanks Beverage Factory for showing me what a real US company, that imports from overseas, and doesn't stand by their products is like!
I grew up in this country on being honest and haveing integrity, I wish Beverage Factory's customer reps would have done the right thing, anything, and I wouldn't have wrote this
We have scheduled a fedex pick up for tomorrowPlease leave the package outside ready for pick up
Once this has been returned to our warehouse we will get you refunded right away
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you
This customers date of purchase is 02/27/We accept all returns within days and can make exceptions up to a yearManufacturers warranty is a year warranty and this customer is out of warrantyA year free warranty was provided through a third party warranty company New LeafShe is
able to contact them in regards to any defects to the unit
On the specific of the unit purchased, there are diagrams of bottles that fit on the shelves and the bottle count will decrease based on bottle size
We are unable to accept any returns outside of year from the date of purchase
We apologize for the inconvenience, we have scheduled a fedex pick up due to the holidays FedEx does not always pick up as expectedYou have been emailed a FedEx label which is also attached to return the package if FedEx is not able to pick up We have refunded your account in full today
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
We apologize for the inconvenienceAll defective issues must go through the manufacturer for warrantyWe are assisting with communication with Beverage AirAppliance service ACR will be setting up an appointment with this customerWe will continue to work with both Beverage Air and the customer until this issue is resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] is claiming that the warranty has been voided, however, their claim is and includes multiple misrepresentationsI am attaching the actual owner's manual referenced in order to clarify the inaccuraciesThe owner's manual does indeed specify not to attempt repair within the "safety warnings" section of the manualThe hole I drilled in to the back wall of the refigerator was not a repair, so this is not applicableThe word "cosmetic" does not appear anywhere in the manual or terms of the warrantyThe manufacturer does not have discretion to void the warranty over any issue that they chooseThey may only refuse to perform warranty service for exclusions specifically outlined in the terms of the warranty, which appear on page of the user manualThe items that the warrantor will not pay for are below, directly copied from the user manual: ITEMS WARRANTOR WILL NOT PAY FOR: Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbing Service calls to repair or replace appliance light bulbs or broken shelvesConsumable parts (such as filters) are excluded from warranty coverage Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor Replacement parts or repair labor costs for units operated outside the United States Repairs to parts or systems resulting from unauthorized modifications made to the appliance Expenses for travel and transportation for product service in remote locations The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions -- The best case the manufacturer has to refuse warranty service are exclusions numbered and aboveHowever, for both of these exclusions, in order for the manufacturer to refuse warranty service, the damage must have resulted from the "alteration", or they can refuse to pay for "repairs to parts or systems resulting from unauthorized modifications made to the appliance The mere existence of modifications does not void the warranty, as the manufacturer claimsFurthermore, the modifications did not result or cause the appliance malfunctionThe manufacturer knows this and this is why they are misrepresenting the warranty claims, have lied on the phone about where the coolant lines run, and have even tried to suggest that "vibration of the drill" could have compromised the unitThe manufacturer has refused to even inspect the unit, so it is impossible for them to claim to know that the non-performance of the unit is due to the modificationThe fact is, the manufacturer produced, and Beverage Factory sold, a defective unit, and the modification has nothing to do with the defectIt would be clear upon inspection from anyone who cares to look that the refigerator does not work due to not being properly charged with coolant, or the coolant has leaked outBeverage Factory's policy does indeed state that all warranty claims must go through the manufacturer, however, it is neglect on Beverage Factory's part to continue to sell products from a supplier with an abysmal Revdex.com rating (D-) and a myriad of unresolved warranty complaints from consumers while at the same time not standing behind the products they are sellingIn this particular case, Beverage Factory should make whole with the customer by refunding the purchase price rather than trying to hide behind the manufacturer's claims Regards, [redacted]
We are able to replace the item with regular shippingExpedited shipping on a freight item is not available
Mr [redacted] has options that both Beverage Factory and Breezaire have offered him He is under Breezaire warranty and outside of Beverage Factory return period, however an exception has been made due to his request Option Ship to Breezaire covered under warrantyHave the unit repaired and tested to confirm the unit is in good working conditionThe unit will be shipped back to him and continued to be covered under warranty Option Beverage Factory has made the exception to accept the return outside of daysHowever, this unit has been used for the last monthsWe are unable to sell as a new product, therefor up to a 25% restocking fee will applyMr [redacted] is also responsible for shipping costs Both of these offers have been made previously dating back to 8/
We have offered a replacement unit year outside of the original manufacturers warrantyCustomer is responsible for providing a diagnosis stating the unit has a defective compressor
RevDex.com: I have reviewed the response made by the business in reference... to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, *** ***
I apologize for the inconvenienceAll warranties cover product onlyWe did replace the regulator under warranty but are unable to cover any lost CoWe did express the regulator per your request I can offer a $store credit towards your next purchaseThis is available under Order [redacted] Thanks,
Hello [redacted] ,Thank you for your patienceI have set up a service call with [redacted] so that they will come out to diagnose your unitI have requested that they contact you at [redacted] to schedule a service callThis will be at no cost to you as it will be covered by your warranty If you would like to contact them directly you are more than welcomeBelow is there information: [redacted] Please let me know when you have an appointment scheduled so I can assure this gets taken care of for you in a timely mannerIn the meantime if you have any questions or concerns please do not hesitate to ask.Thanks, [redacted]
I ordered kegerators and beverage center from Beverage Factory in Jan The nature of these products required me to be home (meaning I had to leave work) allow the courier to deliver them into the house The first time the courier showed up with the products they showed up with a defective lift gate and were unable to get the units off the truck We rescheduled for a week later and upon that time it was discovered the beverage center arrived completely damaged The ends were busted and we had to reschedule for the courier to come pick the unit up and have BeverageFactory send a new unit (add on more weeks time) So we had the kegerators, but upon plugging them in and setting them up for use we noticed one of the two was making strange noises and would not get cool We called BeverageFactory and they said we had to work with the manufacturer to get the unit serviced Working with Summit, the manufacturer, has been nothing but a major headache The process works where you call them, they spend days contacting a local technician to come out and "assess" the unit Our technician arrived about weeks after my initial call and said the condenser on the unit was defective and would need to order a new one from Summit Add more weeks on for him to order the part, us to reschedule a weekday where I could take off work and be home to have him fix the broken condenser Around this time the replacement unit of the beverage center arrived We plugged it in and could not believe the new unit also made similar noises to the damaged kegerator (although not physically damaged like the first unit sent) Once again I had to call Summit because they required a separate work order to have the technician come out and service the unit (even though he was already working on fixing our kegerator) He assessed the beverage center had a defective thermostat and would need to order a new one from Summit It is now nearly May and I still do not have all my units functioning because the part is apparently on backorder I spent nearly ~ $on these three units in January and it is May and still don't have everything working Of that cost $was on delivery which the first time they showed up unprepared with a broken gate and have damaged of the units I received BeverageFactory has apologized for my inconvenience but I do not think they understand how poorly this reflects on how they run the business I would have expected more than an apology at this point now having been waiting over months for the products I paid for Do not buy from them and especially Summit unless you want to deal with a mess of constantly working to get the products you paid good money for
Hello All, Mr [redacted] contacted the Manufacturer, [redacted] regarding the unit's cooling issuePer [redacted] ***, [redacted] 's Customer experience manager the warranty has been voided due to a failed modification done by Mr [redacted] It specifies in the manual that any modifications done outside of [redacted] 's recommended technicians will void the manufacturer warrantyBeverage Factory is unable to issue a refund on a product that the warranty has been voided onPlease see the email below to reference from [redacted] regarding this customerAs per our conversation and as I explained over the phone, Mr [redacted] drilled a hole on the side of the beer dispenser (reason unknown) "compromising the performance of key components of this unitThe owners manual clearly specifies not to attempt to repair or do any cosmetic modification to the unit unless recommended by the owner's manual or [redacted] directlyAs a result of the aforementioned, Mr [redacted] voided his year manufacture warranty." Thank you, [redacted]
With a timely shipment from this company I made a two tap kegerator out of a chest freezer
Summit Appliance has approved a pick up and replacementThe customer has confirmed they are happy with this
Hi ***,
Thank you for your emailOur records show that a replacement of a new unit was sent out and delivered to the customer on 6/22/with *** *** ***We are more than happy to further assist however it is not clear what additional assistance is being requestedPlease let me know how we can resolve this complaint
Thank you,
*** ***
*** *** ***
Beverage Factory
*** *** ***
*** *** ** ***
*** *** *** ***
*** ***
A servicer is going out today to diagnose the unit
Had a kegerator conversion kit delivered to my house purchased by my cousin for meAfter more than a year sitting in the original box I finally was able to use the kit, as I had finally brewed some beer for the first timeAfter going through a half a days work & trips to the hardware store and another to fill my COtank, I found a leak on the COregulatorI called this company's customer service and a rep told me too bad the warranty was upEven though I had it sitting on a shelf, in my basement, for over the year covered factory warrantyI don't ask for much, but what bothers my are people that don't stand behind their products!! I now had to purchase a new COregulator for $at
Kegerator.com, I had no issues with that transaction! Thanks Beverage Factory for showing me what a real US company, that imports from overseas, and doesn't stand by their products is like!
I grew up in this country on being honest and haveing integrity, I wish Beverage Factory's customer reps would have done the right thing, anything, and I wouldn't have wrote this
We have scheduled a fedex pick up for tomorrowPlease leave the package outside ready for pick up
Once this has been returned to our warehouse we will get you refunded right away
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you
This customers date of purchase is 02/27/We accept all returns within days and can make exceptions up to a yearManufacturers warranty is a year warranty and this customer is out of warrantyA year free warranty was provided through a third party warranty company New LeafShe is
able to contact them in regards to any defects to the unit
On the specific of the unit purchased, there are diagrams of bottles that fit on the shelves and the bottle count will decrease based on bottle size
We are unable to accept any returns outside of year from the date of purchase