Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Repugnant is a creature who would squander the ability to lift an eye to heaven conscious of his fleeting time here......]
Regards,
*** ***
Warranty of this regulator is to repair or replace and defective unit or part. We have replaced the regulator but are unable to cover any additional charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I ordered 2 kegerators and 1 beverage center from Beverage Factory in Jan 2016. The nature of these products required me to be home (meaning I had to leave work) allow the courier to deliver them into the house. The first time the courier showed up with the products they showed up with a defective lift gate and were unable to get the 3 units off the truck. We rescheduled for a week later and upon that time it was discovered the beverage center arrived completely damaged. The ends were busted and we had to reschedule for the courier to come pick the unit up and have BeverageFactory send a new unit (add on 3 more weeks time). So we had the 2 kegerators, but upon plugging them in and setting them up for use we noticed one of the two was making strange noises and would not get cool. We called BeverageFactory and they said we had to work with the manufacturer to get the unit serviced. Working with Summit, the manufacturer, has been nothing but a major headache. The process works where you call them, they spend 3 days contacting a local technician to come out and "assess" the unit. Our technician arrived about 2 weeks after my initial call and said the condenser on the unit was defective and would need to order a new one from Summit. Add 2 more weeks on for him to order the part, us to reschedule a weekday where I could take off work and be home to have him fix the broken condenser. Around this time the replacement unit of the beverage center arrived. We plugged it in and could not believe the new unit also made similar noises to the damaged kegerator (although not physically damaged like the first unit sent). Once again I had to call Summit because they required a separate work order to have the technician come out and service the unit (even though he was already working on fixing our kegerator). He assessed the beverage center had a defective thermostat and would need to order a new one from Summit. It is now nearly May and I still do not have all my units functioning because the part is apparently on backorder.
I spent nearly ~ $3800 on these three units in January and it is May and still don't have everything working. Of that cost $500 was on delivery which the first time they showed up unprepared with a broken gate and have damaged 2 of the units I received. BeverageFactory has apologized for my inconvenience but I do not think they understand how poorly this reflects on how they run the business. I would have expected more than an apology at this point now having been waiting over 4 months for the products I paid for. Do not buy from them and especially Summit unless you want to deal with a mess of constantly working to get the products you paid good money for.
We have offered a replacement unit 1 year outside of the original manufacturers warranty. Customer is responsible for providing a diagnosis stating the unit has a defective compressor.
Beverage Factory stands behind the products that we sell. We have requested photos of the drilling so we can take over and assist with the warranty that [redacted] is unable to fulfill.
We have reached out to this customer requesting photos of the drilled unit. Please include a photo close up, a photo that shows the full unit and the drilling along with a photo of the back of the unit.
You can reach me directly at [redacted] ext. [redacted] or by email [redacted]
Hello [redacted],Thank you for your patience. I have set up a service call with [redacted] so that they will come out to diagnose your unit. I have requested that they contact you at [redacted] to schedule a service call. This will be at no cost to you as it will be covered by your warranty....
If you would like to contact them directly you are more than welcome. Below is there information:
[redacted] [redacted]
Please let me know when you have an appointment scheduled so I can assure this gets taken care of for you in a timely manner. In the meantime if you have any questions or concerns please do not hesitate to ask.Thanks,[redacted]
We apologize for the inconvenience. All defective issues must go through the manufacturer for warranty. We are assisting with communication with Beverage Air. Appliance service ACR will be setting up an appointment with this customer. We will continue to work with both Beverage Air and the...
Hello All,
Mr. [redacted] contacted the Manufacturer, [redacted] regarding the unit's cooling issue. Per [redacted]'s Customer experience manager the warranty has been voided due to a failed modification done by Mr. [redacted]. It specifies in the manual that any...
modifications done outside of [redacted]'s recommended technicians will void the manufacturer warranty. Beverage Factory is unable to issue a refund on a product that the warranty has been voided on. Please see the email below to reference from [redacted] regarding this customer. As per our conversation and as I explained over the phone, Mr. [redacted] drilled a hole on the side of the beer dispenser (reason unknown) "compromising the performance of key components of this unit. The owners manual clearly specifies not to attempt to repair or do any cosmetic modification to the unit unless recommended by the owner's manual or [redacted] directly.
As a result of the aforementioned, Mr. [redacted] voided his 1 year manufacture warranty."
Thank you,
[redacted]
Hello,
Thank you for contacting us. We do greatly apologize...
for the experience with our company and our product. Per discussion with our customer service representative we are agreeing to order a replacement diaphragm for the faucet per customer's request. Please let us know if there is anything else we may do to assist with this matter.
Thank you,
[redacted]
Beverage factory
[redacted]
We apologize for the inconvenience, we have scheduled a fedex pick up due to the holidays FedEx does not always pick up as expected. You have been emailed a FedEx label which is also attached to return the package if FedEx is not able to pick up.
We have refunded your account in full...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] is claiming that the warranty has been voided, however, their claim is false and includes multiple misrepresentations. I am attaching the actual owner's manual referenced in order to clarify the inaccuracies.
The owner's manual does indeed specify not to attempt repair within the "safety warnings" section of the manual. The hole I drilled in to the back wall of the refigerator was not a repair, so this is not applicable. The word "cosmetic" does not appear anywhere in the manual or terms of the warranty.
The manufacturer does not have discretion to void the warranty over any issue that they choose. They may only refuse to perform warranty service for exclusions specifically outlined in the terms of the warranty, which appear on page 18 of the user manual. The items that the warrantor will not pay for are below, directly copied from the user manual:
ITEMS WARRANTOR WILL NOT PAY FOR:
1. Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs or broken shelves. Consumable parts (such as filters) are excluded from warranty coverage.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor.
4. Replacement parts or repair labor costs for units operated outside the United States.
5. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
6. Expenses for travel and transportation for product service in remote locations.
7. The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
--
The best case the manufacturer has to refuse warranty service are exclusions numbered 3 and 5 above. However, for both of these exclusions, in order for the manufacturer to refuse warranty service, the damage must have resulted from the "alteration", or they can refuse to pay for "repairs to parts or systems resulting from unauthorized modifications made to the appliance.
The mere existence of modifications does not void the warranty, as the manufacturer claims. Furthermore, the modifications did not result or cause the appliance malfunction. The manufacturer knows this and this is why they are misrepresenting the warranty claims, have lied on the phone about where the coolant lines run, and have even tried to suggest that "vibration of the drill" could have compromised the unit. The manufacturer has refused to even inspect the unit, so it is impossible for them to claim to know that the non-performance of the unit is due to the modification. The fact is, the manufacturer produced, and Beverage Factory sold, a defective unit, and the modification has nothing to do with the defect. It would be clear upon inspection from anyone who cares to look that the refigerator does not work due to not being properly charged with coolant, or the coolant has leaked out. Beverage Factory's policy does indeed state that all warranty claims must go through the manufacturer, however, it is neglect on Beverage Factory's part to continue to sell products from a supplier with an abysmal Revdex.com rating (D-) and a myriad of unresolved warranty complaints from consumers while at the same time not standing behind the products they are selling. In this particular case, Beverage Factory should make whole with the customer by refunding the purchase price rather than trying to hide behind the manufacturer's false claims.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I apologize for the inconvenience. All warranties cover product only. We did replace the regulator under warranty but are unable to cover any lost Co2. We did express the regulator per your request.
I can offer a $25 store credit towards your next purchase. This is available under Order...
Mr. [redacted] has 2 options that both Beverage Factory and Breezaire have offered him.
He is under Breezaire warranty and outside of Beverage Factory return period, however an exception has been made due to his request.
Option 1. Ship to Breezaire covered under warranty. Have the...
unit repaired and tested to confirm the unit is in good working condition. The unit will be shipped back to him and continued to be covered under warranty.
Option 2. Beverage Factory has made the exception to accept the return outside of 30 days. However, this unit has been used for the last 5 months. We are unable to sell as a new product, therefor up to a 25% restocking fee will apply. Mr. [redacted] is also responsible for shipping costs.
Both of these offers have been made previously dating back to 8/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Repugnant is a creature who would squander the ability to lift an eye to heaven conscious of his fleeting time here......]
Regards,
*** ***
We have already shipped a replacement regulator and a $25 store credit towards this customers next purchase.
Warranty of this regulator is to repair or replace and defective unit or part. We have replaced the regulator but are unable to cover any additional charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I ordered 2 kegerators and 1 beverage center from Beverage Factory in Jan 2016. The nature of these products required me to be home (meaning I had to leave work) allow the courier to deliver them into the house. The first time the courier showed up with the products they showed up with a defective lift gate and were unable to get the 3 units off the truck. We rescheduled for a week later and upon that time it was discovered the beverage center arrived completely damaged. The ends were busted and we had to reschedule for the courier to come pick the unit up and have BeverageFactory send a new unit (add on 3 more weeks time). So we had the 2 kegerators, but upon plugging them in and setting them up for use we noticed one of the two was making strange noises and would not get cool. We called BeverageFactory and they said we had to work with the manufacturer to get the unit serviced. Working with Summit, the manufacturer, has been nothing but a major headache. The process works where you call them, they spend 3 days contacting a local technician to come out and "assess" the unit. Our technician arrived about 2 weeks after my initial call and said the condenser on the unit was defective and would need to order a new one from Summit. Add 2 more weeks on for him to order the part, us to reschedule a weekday where I could take off work and be home to have him fix the broken condenser. Around this time the replacement unit of the beverage center arrived. We plugged it in and could not believe the new unit also made similar noises to the damaged kegerator (although not physically damaged like the first unit sent). Once again I had to call Summit because they required a separate work order to have the technician come out and service the unit (even though he was already working on fixing our kegerator). He assessed the beverage center had a defective thermostat and would need to order a new one from Summit. It is now nearly May and I still do not have all my units functioning because the part is apparently on backorder.
I spent nearly ~ $3800 on these three units in January and it is May and still don't have everything working. Of that cost $500 was on delivery which the first time they showed up unprepared with a broken gate and have damaged 2 of the units I received. BeverageFactory has apologized for my inconvenience but I do not think they understand how poorly this reflects on how they run the business. I would have expected more than an apology at this point now having been waiting over 4 months for the products I paid for. Do not buy from them and especially Summit unless you want to deal with a mess of constantly working to get the products you paid good money for.
We have offered a replacement unit 1 year outside of the original manufacturers warranty. Customer is responsible for providing a diagnosis stating the unit has a defective compressor.
Beverage Factory stands behind the products that we sell. We have requested photos of the drilling so we can take over and assist with the warranty that [redacted] is unable to fulfill.
We have reached out to this customer requesting photos of the drilled unit. Please include a photo close up, a photo that shows the full unit and the drilling along with a photo of the back of the unit.
You can reach me directly at [redacted] ext. [redacted] or by email [redacted]
Hello [redacted],Thank you for your patience. I have set up a service call with [redacted] so that they will come out to diagnose your unit. I have requested that they contact you at [redacted] to schedule a service call. This will be at no cost to you as it will be covered by your warranty....
If you would like to contact them directly you are more than welcome. Below is there information:
[redacted] [redacted]
Please let me know when you have an appointment scheduled so I can assure this gets taken care of for you in a timely manner. In the meantime if you have any questions or concerns please do not hesitate to ask.Thanks,[redacted]
We apologize for the inconvenience. All defective issues must go through the manufacturer for warranty. We are assisting with communication with Beverage Air. Appliance service ACR will be setting up an appointment with this customer. We will continue to work with both Beverage Air and the...
customer until this issue is resolved.
Hello All,
Mr. [redacted] contacted the Manufacturer, [redacted] regarding the unit's cooling issue. Per [redacted]'s Customer experience manager the warranty has been voided due to a failed modification done by Mr. [redacted]. It specifies in the manual that any...
modifications done outside of [redacted]'s recommended technicians will void the manufacturer warranty. Beverage Factory is unable to issue a refund on a product that the warranty has been voided on. Please see the email below to reference from [redacted] regarding this customer. As per our conversation and as I explained over the phone, Mr. [redacted] drilled a hole on the side of the beer dispenser (reason unknown) "compromising the performance of key components of this unit. The owners manual clearly specifies not to attempt to repair or do any cosmetic modification to the unit unless recommended by the owner's manual or [redacted] directly.
As a result of the aforementioned, Mr. [redacted] voided his 1 year manufacture warranty."
Thank you,
[redacted]
We are able to replace the item with regular shipping. Expedited shipping on a freight item is not available.
Hello,
Thank you for contacting us. We do greatly apologize...
for the experience with our company and our product. Per discussion with our customer service representative we are agreeing to order a replacement diaphragm for the faucet per customer's request. Please let us know if there is anything else we may do to assist with this matter.
Thank you,
[redacted]
Beverage factory
[redacted]
We apologize for the inconvenience, we have scheduled a fedex pick up due to the holidays FedEx does not always pick up as expected. You have been emailed a FedEx label which is also attached to return the package if FedEx is not able to pick up.
We have refunded your account in full...
today.
With a timely shipment from this company I made a two tap kegerator out of a chest freezer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] is claiming that the warranty has been voided, however, their claim is false and includes multiple misrepresentations. I am attaching the actual owner's manual referenced in order to clarify the inaccuracies.
The owner's manual does indeed specify not to attempt repair within the "safety warnings" section of the manual. The hole I drilled in to the back wall of the refigerator was not a repair, so this is not applicable. The word "cosmetic" does not appear anywhere in the manual or terms of the warranty.
The manufacturer does not have discretion to void the warranty over any issue that they choose. They may only refuse to perform warranty service for exclusions specifically outlined in the terms of the warranty, which appear on page 18 of the user manual. The items that the warrantor will not pay for are below, directly copied from the user manual:
ITEMS WARRANTOR WILL NOT PAY FOR:
1. Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs or broken shelves. Consumable parts (such as filters) are excluded from warranty coverage.
3. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantor.
4. Replacement parts or repair labor costs for units operated outside the United States.
5. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
6. Expenses for travel and transportation for product service in remote locations.
7. The removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
--
The best case the manufacturer has to refuse warranty service are exclusions numbered 3 and 5 above. However, for both of these exclusions, in order for the manufacturer to refuse warranty service, the damage must have resulted from the "alteration", or they can refuse to pay for "repairs to parts or systems resulting from unauthorized modifications made to the appliance.
The mere existence of modifications does not void the warranty, as the manufacturer claims. Furthermore, the modifications did not result or cause the appliance malfunction. The manufacturer knows this and this is why they are misrepresenting the warranty claims, have lied on the phone about where the coolant lines run, and have even tried to suggest that "vibration of the drill" could have compromised the unit. The manufacturer has refused to even inspect the unit, so it is impossible for them to claim to know that the non-performance of the unit is due to the modification. The fact is, the manufacturer produced, and Beverage Factory sold, a defective unit, and the modification has nothing to do with the defect. It would be clear upon inspection from anyone who cares to look that the refigerator does not work due to not being properly charged with coolant, or the coolant has leaked out. Beverage Factory's policy does indeed state that all warranty claims must go through the manufacturer, however, it is neglect on Beverage Factory's part to continue to sell products from a supplier with an abysmal Revdex.com rating (D-) and a myriad of unresolved warranty complaints from consumers while at the same time not standing behind the products they are selling. In this particular case, Beverage Factory should make whole with the customer by refunding the purchase price rather than trying to hide behind the manufacturer's false claims.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I apologize for the inconvenience. All warranties cover product only. We did replace the regulator under warranty but are unable to cover any lost Co2. We did express the regulator per your request.
I can offer a $25 store credit towards your next purchase. This is available under Order...
[redacted].
Thanks,
Summit Appliance has approved a pick up and replacement. The customer has confirmed they are happy with this.
We apologize for the defective units received and lack of communication.
I show your account was refunded in full today 8/18.
Mr. [redacted] has 2 options that both Beverage Factory and Breezaire have offered him.
He is under Breezaire warranty and outside of Beverage Factory return period, however an exception has been made due to his request.
Option 1. Ship to Breezaire covered under warranty. Have the...
unit repaired and tested to confirm the unit is in good working condition. The unit will be shipped back to him and continued to be covered under warranty.
Option 2. Beverage Factory has made the exception to accept the return outside of 30 days. However, this unit has been used for the last 5 months. We are unable to sell as a new product, therefor up to a 25% restocking fee will apply. Mr. [redacted] is also responsible for shipping costs.
Both of these offers have been made previously dating back to 8/15.