Beverlys Beauty Rama

Attached is the buyers order signed by Mr [redacted] This document shows a cash receipt towards the [redacted] of $which is the credit of the warranties purchased on the [redacted] that was used as a tradeThe down payment on the Rav was use as trade value in the purchase of the [redacted] as well at tax discounts because of the traded vehicle? Regards,? David [redacted] Owner Loyalty Manager

The damage referenced in this complaint was there prior to us working on the vehicleThe dent on the vehicle was caused by the bumper being pushed up into the hood We recommended Ms [redacted] contact her insurances as there may be additional damagesMost likely damage is cause by pushing into the back of another vehicle or a vehicle backing up into Ms [redacted] 's vehicle while it was parked

Sent: Monday, January 25, 9:AM Subject: Complaint ID: [redacted] ? Customer Name: [redacted] Complaint ID: [redacted] ? Mr [redacted] was sold a certified vehicleWe were unaware of the frame damage to the vehicleWhen Mr [redacted] brought the vehicle in we sent to a body shop for diagnosis and repairRepair was made, however Mr [redacted] said there was still an issueBecause of this we took the vehicle back and Mr [redacted] purchased a [redacted] with us instead? Regards, ? ? David [redacted] Owner Loyalty Manager / Rental Director Office 713.349.6163? Fax d [redacted] @centralhoustonnissan CENTRAL HOUSTON NISSAN

Revdex.com:I have reviewed the? response made by the business in reference to complaint [redacted] , and have determined that this proposed action would not resolve my complaint? I went into the dealership because ive been told by Armando they will keep tryingThey've already hit our credit as a hard hit so I'm not going to keep having it hit if Armando is going to try to make it rightHowever after speaking with Dario in finance my income wasn't even reported right when you clearly have the bank statementsHe submitted it with [redacted] a month incomeSo I'm not real sure where all the breakdown comes from within this company.? So not resolved whatsoever.? SRegards,?

All offers are subject to a physical inspection prior to purchase in order to ensure the vehicle meets the description over the phoneBased on the physical appraisal we were not able to offer the price Mr [redacted] was requestingWe apologize for any inconvenience? Owner Loyalty ManagerDavid [redacted]

Good morning folks,? We are no longer Baker NissanThe dealership was bought out in (our new name is Central Houston Nissan)Please change the nameWith that being said, Mr [redacted] did not purchased the vehicle from us.? Please advise.?

Per the conversation with Mr [redacted] he was told that there would be no cost to take the wheel locks off and be replaced with standard lug nutsOur preowned vehicles do not typically come with wheel locks on them unless they were there from the previous owner? The only cost that would be involved would be if Mr [redacted] wanted a new set of wheel locks put on the vehicleIn that case I offered the wheel locks at cost for the inconvenience for $There is no way to just purchase a key for the locks so unfortunately this is not an option.? Mr [redacted] is welcome to come in at his convenience to have the locks taken off and replaced with standard lugs at no cost.? ? Warm Regards,? ?

We apologize for the inconvenience this has causedWe did request removal of the vehicle when it was sold and have since put in additional requests with [redacted] to have it removed and they are having issues with the systemHowever we do acknowledge you request to not be contacted, so I have informed our? Pre-Owned and New? vehicle departments? to? put you on a? do not contact listIf you have any further concerns please feel free to contact me directly at [redacted] Regards, David M [redacted] Owner Loyalty Manager ?

Revdex.com: This letter is to inform you that Central Houston Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/3/and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]This is a new excuse they are making, 'that I bumped into something'They are being deceptiveThere is no damage to the front of my car where I would have bumped somethingSomething fell on the hood from high in the dealership service departmentI am going to get a report from the insurance adjuster to document how the damage occurredThey will need to pay my damages Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
But I called and Andrew said nothing of this but to come and claim your *** *** that you won, I called the number provided and took it a step further and called the dealership direct spoke with *** and told her I won the *** and she stated all I had to do is come claim my prizeNo one ever stated differently, upon arrival everything changed, the sales person Sherman C*** then said I hadn't won the *** and that I must test drive to see what prize I wonI called spoke with of your employees and they both stated I won an *** and that I just had to come by and pick it up nothing elseSo no I don't accept your apology for practicing shady tactics to sell cars, if you need to do this then what does it say about your company, management and employees for knowingly being involved?
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. As a company/establishment that should pride themselves on building honest, trustworthy relationships you guys as a dealership have failed to provide the proper serviceI have already spoken with the Supervisor for the Service and he has informed that the proper process for a situation like this when the vehicle does not come with a key lock, THE LOCKS ARE SUPPOSED TO BE REMOVEDYour entire facility has failed to do what needs to be done and now you are using information informing Revdex.com and me that you are offering the have the key locks replaced for a discounted price of $when the amount/cost is already at $So where is the discount , I am a little confusedSo what this tells me is that you as a dealership could care less you guys have inconvenienced me , almost caused a wreck because my tire blew out while on the freeway, or caused any other type of grief to what I have been trying to deal withYou have taken no responsibility for your mistake , and still have even attempted to get in contact with me to apologize or offer the exact discount
Regards,

The original vehicle that was test drove was a fully loaded Rogue SLIn finance when the payments were more then what Ms *** was willing to pay, it was agreed to work a new deal on a vehicle with less options to lower the paymentThree days later when Ms *** returned with her sister unhappy
with the vehicle We attempted to work a deal on a PathfinderHowever the Pathfinder is a larger and a more expensive vehicle, which in return caused a higher paymentA deal was not able to be agreed uponThe trade in vehicle, *** *** ** has already been paid off in the in the full amount of 9,as agreed uponKindly we have attached a copy of the payoff check to this response showing $9,paid to *** *** *** *** Due to the Rogue being funded and the *** ** being paid off we can not back out the deal on the RogueWe would be more then happy to try and assist on a trade into the Pathfinder, however we are not able to sell the larger more expensive vehicle for the same price and paymentIf you are interested in looking at the Pathfinder again please come in and talk to our General Sales Manager Chris *** and he will give the best possible option on the Pathfinder.

Attached is the buyers order signed by Mr***This document shows a cash receipt towards the *** of $which is the credit of the warranties purchased on the *** *** * that was used as a tradeThe down payment on the Rav was use as trade value in the purchase of the *** as well at tax discounts because of the traded vehicle Regards, David ***Owner Loyalty Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I refuse to lay a foot on Central Nissan Houston, vehicle I bought came with a free oil change and I rejected, I do my own oil changeThe service, I got after I bought car was horrible and it seems that all Central Nissan Houston wants is your money after you leave dealership you are on your own and wont help even though car was only driven less than miles with all the warranty, its a shameNo you will never gain my trust im so mad that im thinking about letting the repo just take the car, and will just buy a new one cash!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
I received the results from *** and they have verified the inquiry once againThe days for them to take care of this has expired and I'm ready to move forward with taking this to the next levelThis has caused an issue with closing on my house in time due to their lack of correcting the issue in a timely manner
Regards,

Mr *** please come by the service department and ask for the drive manager DavidWe will remove the old locks and put on a new set at no cost for you inconvenience
Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint
[They have been promising to fix my car for about monthsI talked to the director on 3/21/2017, he could not provide an explination as to why my vehicle had no water on the radiatorThey now need to replace engineI want to keep this complaint open until my car is fixedAfter this many months they are still submitting settlements to the insurance which I think they should have done from the very beginning. I don't understand why they are still submitting claims to the insurance when they said my car was ready for pick up on 3/17/I feel like they pushed my car to the back burner and I am still without a carThey lied to me for several months, stating my car was waiting only for paint job when the car had not been repaired. There is acid on the car from the day of the accident, paint is still chipped, windshield is still broken and now the engine needs to be repaired. According to the director, they were going to submit more claims to the insurance on 3/22/My accident happened on 8/8/2016, they picked up my car the last week of AugustWhy wasn't these claims submitted whitin the first two weeks of the time my car was picked up by them?)
Regards,*** ***

Sent: Monday, January 25, 9:AM Subject: Complaint ID: *** Customer Name: *** *** Complaint ID: *** Mr*** was sold a certified vehicleWe were unaware of the frame damage to the vehicleWhen Mr*** brought the vehicle in we sent to a body shop
for diagnosis and repairRepair was made, however Mr*** said there was still an issueBecause of this we took the vehicle back and Mr*** purchased a *** with us instead Regards, David *** Owner Loyalty Manager / Rental Director Office 713.349.6163 Fax d***@centralhoustonnissan CENTRAL HOUSTON NISSAN