Beyer-Imports, LLC

No, I have not heard from AP Electric and GeneratorsI do not expect to hear from the companyAlthough it brags on its website that it is the largest generator wholesaler and retailer in the world, it cares nothing about customer relations or common honestyI appreciate your efforts, and I wanted to warn other consumers that this company should ge avoided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I read the response from AP Electric, and for the most part feel their response is accurate in their opinion After speaking with them, I went on the website, and by searching in certain orders, the options they state are accurate My problem is that if you search for the 20Kw Kohler directly, as I did, it took me directly to an individual page with no reference to "additional purchases needed" I looked closely for a banner, an asterisk or anything leading me to another page I even asked my wife to come look, and see if I was overlooking anything As the screenshots of my initial order clearly show, it simply said $rebate I did call AP Electric to verify,with no answerOn their behalf, it was memorial day I went ahead and ordered, because the offer was going to end soon, and I would not have computer access, as I was leaving town I feel that AP Electric is probably a good company, I just feel that the website had a mistake in the particular way that it directed my search, and they are not willing to admit, or stand behind that mistake All that is needed is to view the pictures I sent, and you will clearly see no banners, or directions for additional purchases needed on any picture, from initial inquiry to checkout Regards, [redacted]

The customer, [redacted] , has been refunded the $on his original purchase of $ We try to satisfy every customer It is not our intent to mislead anyone We are clarifyingour policy

Customer received the $Visa Gift Card via Federal Express and signed for it 1/26/Federal Express Number [redacted] (Copy of Federal Express Receipt attached) AP Electric purchases Visa gift cards in bulk and we try to process all gift card rebates within a to day timeframe This was processed and sent within the timeframe-the Visa card was received on 1/26/2017-signed for by the customer A copy of the order placed on Dec 27th is also attached

[redacted] ,When I called your organization a person has (4 treed options) - you can never reach a person? I called you originally after your complaint and left a message you can never got a return call. Today February 15th, I have 4 calls into you. I left a message 4 times on each option.Option 1 - (Urgent Inquires) - message with my name, company, and phone number - details on our polityOption 2 - (General Electrical Service) - message with my name, company phone number.Option 3 - (Employment) = message with my name, company, and phone number - details on our policyOption 4 - (Sales) - message with my name, company, and phone number - detail on our policy You have my mobile number 4 times - please call me back. You ordered a $8.95 Generac Guardian Fill Cap. You order this part via the web without talking to one of our representatives. You cannot go by a picture when ordering a part. You need the part # or the model and serial number to get the correct part.

Jim [redacted] was given a full refund of $A copy of the refund is attached that was processed on 12/12/16.I have an additional wriwith copies of two documents that will be provided on Tuesday to the Revdex.com that detail are interaction with the supplier Generac (manufacturer of the Ecogen generator) that was not pleasant on behalf of Mr*** The percent is a defensible position too on the AP Electric side and that will be explained too with my Tuesday package.Chris [redacted] - [redacted] ###-###-#### Mobile

To Whom It May Concern, We sent two return labels to Mr [redacted] and received our switch backWe have also refunded Mr [redacted] the $which was the amount of his original purchaseAP Electric also paid the return shipping Please find a copy of the refund on Mr [redacted] ***'s Mastercard Note - Mr [redacted] was also told that this issue would be resolved before he called the Revdex.com Regards, Chris T [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Refusing "to back down", is certainly AP Electrics prerogative, but it doesn't make them right You merely have to see the pictures I attached in the initial response to clearly see that no where on the screen are banners, or additional directions for additional purchases shown, or mentioned I'm not sure why Kohler got dragged into AP Electrics response As far as I know, they are a quality and reputable company, and I own several products produced by them with great satisfaction The issue is simply a mistake on AP Electrics web order page that they refused to even politely or professionally discuss, and resorted to name calling and belittling comments towards me within the first minute of phone contact with (I assume) the owner Regards, [redacted]

On Fri, Jul 3, at 3:PM, *** *** wrote: this is my reply to AP electric they refunded me the money*** * *** **On Thursday, July 2, 8:AM, *** *** wrote:Thank you for the refund, I am really sorry and disappointed that things worked out as they didthe point person ( Mr D*** ) that I worked with was very disappointing by his lack of concern for my company to receive it's part in a timely mannerBecause of this I have an angry customer and as you know happy customer are very good for small businesses like me, as well as large businesses like yourselfOnce again thank you for the refund *** * *** **On Thursday, June 25, 11:AM, AP Electric & Generators LLC wrote:Order Status ChangedHi ***An order you recently placed on our website has had its status changed.The status of order #*** is now RefundedOrder DetailsOrder Total:$USDTotal Refunded:$USDDate Placed:May 06, 2015Payment Method:Credit CardShipment Tracking Numbers / Links*** ***Click here to view the status of your orderAP Electric & Generators LLC http://apelectric.com/AP Electric & Generators LLC is powered by BigCommerce. Launch your own store for free with Big Commerce

Update with my AP Electric Generator orderStiil no info exactly one month later 10/4/- 11/3/16.After receiving no self initiated follow up from AP Electric, Bob and especially Dominique, and have been blown off and ignored as far as my follow up inquiries have been., I have
cancelled my order for the EcoGen 7034. You website shows that the Generac EcoGen was IN STOCK and AVAILABLE FOR IMMEDIATE SHIPMENTI made the order, paid in full on SEP My last communication with Dom yesterday, he stated "he does not know where (my) generator isEvertime I called or email, DOM said that he would get back with me with relevant informationHe has not, Bob did not, *** did not, *** did not.I I one day shy of exactly one month since I place and PAID for my orderAnd no one knows where this beast is. I expected to hear something back from at least AP Electric management after I copied*** *** *** *** and filed a formal complaint.Not a workNot very good business sense. Since even know where my generator is in the pipeline, the merchandise by technically does not exist. Dom's rude comment over the Generac sale not being afforded to was baloneyWhen I explained that he cancel the order and reorder the exact same EcoGen7034, Dom rudely explained that he would have to charge me a ten percent canellation and restocking feeA fee? To restock something that apparently doesn't exist.Dom made me feel like I was wasting his time a he'd rather be stocking air filters. Too bad because not only did I purchase a Generac Ecogen from another competitor with the Generac 10% off incentive, I also bought an 11kv natural gas with automatic transfer switch for a grid tied system for my father in law.My ** *** has been notified and all relevant documents regarding AP Electric have forwarded to my bank (to refund payment / and block future payments), I have received a refund and no other transaction are authorized between AP Electric and Banks accountsAlso, all documentation regarding my so called relationship with AP Electric in Pleasant Prairie, WI will be added to my Revdex.com open complaint as well as YelpSO that as many people as possible know what kind of an unnorganized and potentionally shady busing that AP Electric is.The volt heater that was sent sent for my volt off grid system (See Dominique you do not seem to listen) will be sent back. ------------------------------------On the lighter side I purchased the Generac EcoGen and a 20kW Generac Synergy Home Standby Generator with 200-Amp Whole House ATS for my father in law at a main competitor of yourThey gave me discounts plus and extra discount for buying who house generators at once.With costumer service representatives like Dom (Dominique) working for AP Electric in Pleasant Prairie, WI does not need to be concerned about rival companies taking overAP Electric with fall apart on its ownBoth generator are due to arrive by lift gate on Friday afternoon.Regards,Jim ***

Mr*** *** ordered a oil cap for his generator over the web on order number . Mr*** never talked to any of our personnel to confirm the oil cap was the proper part for his generator. We checked our e-mail logs and have not received any e-mails from Mr***.
Generac has 72,plus parts - an individual cannot look at a picture and determine if the part is the correct part for a generator by the picture. You either need the part number from your manufacturer manual or model/serial number for us to determine the exact part by looking it up in Generac's parts system. AP Electric will take the part back if Mr*** looks at our terms and conditions. I wonder why an individual would not call us - pretty simple. We tried to call Mr***'s and have a left message at his work phone number to call us back. I am the owner of AP Electric and personally called and left a message for Mr*** with my work and mobile phone number at 2:PM Central time December 12,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I had called him on his cell phone last time he had left a message for me to call him but never heard back from him. The message I had left him was that it wasn't worththe expense to send it back and all of this would never ever happen if they had responded to the several emails I had sent them regarding the problem. I had onlycontacted the Revdex.com after reading all other complaints which seem to be the same issue I had. As far as I am concerned it is not worth the cost to send it back but they could credit me back if they like
Regards,
*** ***

We lock down our website outside the US and Canada for credit card purchasing. This portable generator was purchased on-line from Texas without any interaction with our personnone every asked about a generator being warrantied in a nstate or Canada - specifically in Puerto Rico. Many people order and ship generators outside the US (states) or Canada to other territories or countries - we don't stop them (other than restricted countries for export). Many people still buy generators and ship them internationally knowing they are not warrantied in these cases No manufacturer is going to warranty a generator in every territory - country in the world. A manufacturer not having a warranty outside the US or Canada is something that we cannot control - we cannot dictate what a manufacturer supports nor do we police this. This is up to the manufacturer and the consumer. If a consume calls us and asks for details, we will provide details on specifications, warranty and other items needed to make an informed decisionThis did not happened in this case.Westinghouse even states they provide a 3-Year Limited Warranty with their products including this model - "their Nationwide Customer Service and Support" - Westinghouse never stated that they provide an international warranty. We have asked Westinghouse in this case to take care of the situation for the consumer and are working through some type of resolution for this customer

The correct generator (iGEN2500) was ordered by AP Electric (AP out of stock) from WestPro (Westinghouse-manufacturer) on May 15th (PO attached) for the iGENfor Mr***'s order. WestPro shipped the incorrect item to Mr*** (this was still AP's issue to fix the
situation). Mr*** kept the (WH2000iXLT) do to circumstance and timing. AP was not aware the incorrect item was shipped to the customer - WestPro's system (NetSuite) reflected an iGENbeing shipped so AP could not correct until we heard from Mr***. Timing did not allow for this correction seeing that Mr*** need an inverter and did not have time to wait a replacement inverter (correct item) to be shipped.AP does customer service training regularly and manufacturing training (certification training which is expensive and time consuming) and processes over 10,orders a year. The employee that handled this transaction no longer works for AP Electric. We apologize to Mr*** and a has been sent to Mr*** from AP Electric's CEO

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After shipping over generators to Puerto Rico right after a hurricane, we helped a lot of people when most companies in our space would not do this. R&L Carriers (LTL) got the generator to Puerto but could not initially deliver the generator to a residential home because of the
amount of freight that came into the country in such a short period of time (limitation on local transport too). We had a verbal commitment from R&L that they could deliver locally but when a hurricane occurs even over $1B company has limitations on carrier delivery. We refunded $for the shipping fee to the customer and R&L worked with the customer to ultimately deliver the generator. We would have taken the generator back to the US of requested but that was not the decision of the customer

There were banners and people saw them and followed directions. Kohler and AP Electric are not backing down on this!

AP Electric stocks over $5,500,in inventory and many times we have or items in stock when the item(s) are not sold often. We calculate inventory turns every days and the Cummins RSS200-transfer switch does not sell that often in days. Cummins has a very,
very small market share in the air cooled generator market. We carry this transfer switch but when multiple orders come in on the same day, it takes time for the manufacturer to send new inventory. In this case for Cummins, we escalated to get this inventory to shipped directly to the customer. Cummins corporate office in Minnesota honestly did AP Electric no favors or the customer in handling this situation. Disappointing since we do a decent amount of business with Cummins overall. Cummins just came out with a new line of new air cooled generators and supporting new model transfer switches. They were depleting supplies of old inventory-this transfer switch being one of the items Cummins were no longer manufacturing. AP Electric failed in this instandid not find the transfer switch for the customer and for that we apologize. We are refunding the customer 100% of their original purchase price of $708.99. Once the customer returns the transfer switch to AP Electric at our expense in unopened condition, we will credit the $708.99. AP Electric will pay the shipping back to our facility. Attached is a credit memo

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11957226, and find that this resolution is satisfactory to me. The gift card has been receivedHad the business set the exception of the 20-day timeframe for receipt rather providing misleading answers and ignoring phone calls this would have been avoided
Regards,
Griffin Clapp

We do not guarantee delivery dates and times of merchandise arriving. All transit times are approximate based on the information the carrier provides. Occasionally circumstances out of the carrier’s control may occur which may cause an unusual delay. Some delays may include but are not limited to:...

weather, holidays, rural area constraints, lack of response by recipient, incorrect address information, etc. We cannot be responsible any shipping delays.” The customer claims that he called on October 9th and was told to send an email and call back the next day. We never tell our customers to send an email or call back. We call them back once we have status information. This is a process we do daily.  The customer received an email with tracking information the following day stating the item had shipped. When the customer received this email notification he then called to cancel. It was too late. The generator had already left the manufacturer. Had he called us and asked to cancel before it shipped, we would have happily done so. Below is the cancelation terms that the customer/all customers agreed to when placing his order. All canceled orders that have shipped and left our facility are considered a return and the terms of our return policy apply. Below is our Return Policy ·  Returns are happily accepted if the following conditions apply:A request for an RMA is made within 30 days of receipt of merchandiseMerchandise is returned within 15 days of receipt of RMAMerchandise must be unused/uninstalled and have all original packaging, accessories and instruction manuals as well as RMA #.·  Returned merchandise incurs a 20% restocking fee minus the actual shipping costs.·  Refunds are given in the form of the original payment.·  Allow 2 weeks for refunds to be processed.·  Returns are not accepted for electronics and merchandise that is labeled as is and special order/non-stocked items All of the items above are taken straight from our website terms and conditions. The customer agreed to all of this before the order was placed.  As a company, we really don’t appreciate people yelling obscenities at our people over the phone which we have recorded.     To be completely transparent the customer’s rendition of the facts is not accurate – not correct.  We are sympatric to all customers but when facts are not true it makes it difficult. All this being reviewed above - if the customer wants to return the portable generator call us (notes are in our his account).  If the portable generator is still in the US and not opened/used, callus between 8 – 5 pm and we will pay to ship it back to us and provide a full refund.   Chris [redacted]AP Electric & Generators