Beyer-Imports, LLC

No, I have not received any communication from the generator company AP Generators and Company because I thought it was a serious company and they did not mention about the absence of warranty of a generator bought by a client that lives in USA. They were the ones from which I brought the generator...

a packed it though and without warranty????  IN PUERTO RICO? Really?. I only want my money back. If no guarantee in PR then don't sell the generator for PR.

Customer received the $200 Visa Gift Card via Federal Express and signed for it 1/26/2017 Federal Express Number [redacted] (Copy of Federal Express Receipt attached).  AP Electric purchases Visa gift cards in bulk and we try to process all gift card rebates within a 20 to 30 day...

timeframe.  This was processed and sent within the timeframe-the Visa card was received on 1/26/2017-signed for by the customer.  A copy of the order placed on Dec 27th is also attached.

Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Refusing "to back down", is certainly AP Electrics prerogative, but it doesn't make them right.  You merely have to see the pictures I attached in the initial  response to clearly see that no where on the screen are banners, or additional directions for additional purchases shown, or mentioned.  I'm not sure why Kohler got dragged into AP Electrics response.  As far as I know, they are a quality and reputable company, and I own several products produced by them with great satisfaction.  The issue is simply a mistake on AP Electrics web order page that they refused to even politely or professionally discuss, and resorted to name calling and belittling comments towards me  within the first minute of phone contact with (I assume) the owner. 
Regards,
[redacted]

Tell usResponseAP Electric has been in business since 1999 and resells
generators for manufacturers including: Kohler, Generac, Briggs & Stratton,
Cummins, and many other top manufacturers.  We do not manufacturer generators.When AP Electric sells any generator to an individual, a...

company,
or a contractor, an inspection of the merchandise is legally agreed to in our
terms and conditions by the consumer (copy attached with circled language)
prior to any purchase being accepted via our website or by one of our agents.  Respectfully, AP Electric does not have the
ability to fly to all 48 states inspect and receive merchandise for every
consumer that we sell to in the US.  It
takes 1 to 2 minutes to look at a box fro AP Electric ships via 5 large respectable LTL freight
carriers in the US.  When a generator
leaves our facility in Wisconsin, we inspect every generator for any exterior
damage prior to shipment.  It is then
loaded onto LTL carrier trucks at our facility.  The driver from the LTL carrier accepts the generator(s) free and clear
from damage via a legal Bill of Ladding signed by both AP Electric and the
carrier, in this case Estes.Mr. [redacted] or one of his family members, allowed
Estes (the delivery company) to deliver the generator without being at their
residence to receive or inspect the generator.  Mr. [redacted] or one of his family members gave Estes permission to
deliver the generator on the phone with Estes and via a note on their door –
copy of Delivery Receipt attached.  By
allowing Estes to deliver without inspecting the generator, Mr. [redacted]
or his family member violated our terms and conditions.  If Mr. [redacted] or
one of his family member inspected the generator and it was damaged (noted the
damage on the Bill of Ladding our refused the generator, as stated in our terms
and conditions), AP Electric would have shipped a brand new generator to Mr.
[redacted] and picked up the damaged generator.  AP Electric could have filed a claim with
Estes and received money back from Estes to pay for the shipping of the damaged
generator and the repair or replacement of the damaged generator.Note that Estes
did not forge Mr. [redacted] signature – he gave them permission to sign for him in
his admitted absence on the phone and in a written note.  At this point, AP
Electric has gone well beyond our agreement/terms and conditions that Mr.
[redacted] agreed to in an attempt to convince Estes to resolve Mr. [redacted] issue.   Estes agreed to provide
Mr. [redacted] $500 to repair the unit with AP Electric intervention.  Note - AP Electric
provides free shipping to almost every customer location.  AP Electric cannot eat  3 legs of shipping – to Mr. [redacted], back to
our facility and to Mr. [redacted] again, provide a new generator to Mr. [redacted],
and fix the original generator (which can be repaired) that should have been
inspected as agreed to in the terms and conditions (takes 2 minutes).Our company is incredibly
customer friendly.  A call to AP Electric
by Mr. [redacted] or one of his family members, prior to letting the LTL carrier
drop the generator off without inspection, would have been one simple solution.  Acceptance of Estes offer to accept the $500
to repair the generator would be a second option to resolve the problem.

[redacted],When I called your organization a person has (4 treed options) - you can never reach a person?  I called you originally after your complaint and left a message you can never got a return call.  Today February 15th, I have 4 calls into you.  I left a message 4 times on each option.Option 1 - (Urgent Inquires) - message with my name, company, and phone number - details on our polityOption 2 - (General Electrical Service) - message with my name, company phone number.Option 3 - (Employment) = message with my name, company, and phone number - details on our policyOption 4 - (Sales) - message with my name, company, and phone number - detail on our policy You have my mobile number 4 times - please call me back.      You ordered a $8.95 Generac Guardian Fill Cap.  You order this part via the web without talking to one of our representatives.  You cannot go by a picture when ordering a part.  You need the part # or the model and serial number to get the correct part.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as we receive the refund check.  I will keep Revdex.com informed when we receive it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had called back the owner as he requested and left him a message to email me his email address so I could have sent him the email sent before but I never heard from him.  The only reason this was submitted to the Revdex.com is because they would never responded to email sent and after reading other complaints they all had the same problem.  As far as sending the item back it would not be worth the money to do so.  Regards,
[redacted]

AP Electric sold an off grid Kohler 20kW generator to one of our customers.  Kohier stated on their website that the 20RESA was a supported off grid generator and covered under warranty.  AP Electric had a few issues in getting this problem resolved with the manufacturer-stating the...

generator was not under warranty.  AP Electric paid the repair bill of $1451.83.  AP Electric continued to work the  manufacturer and got the customer a new generator for no charge.  The customer is happy.  I would like included in our response that AP Electric went the extra mile to get the customer a new Kohler 14kW generator from Kohler and issued a check to pay for the repairs of the original generator as previously stated.

[redacted] was refunded $7605.60 less the 3% which was $228.17 - a copy of the credit memo is attached.  This was done on June 8, 2017.

No, I have not heard from AP Electric and Generators. I do not expect to hear from the company.. Although it brags on its website that it is the largest generator wholesaler and retailer in the world, it cares nothing about customer relations or common honesty. I appreciate your efforts, and I wanted to warn other consumers that this company should ge avoided.

To Whom It May Concern,
We sent two return labels to Mr. [redacted] and received our switch back. We have also refunded Mr. [redacted] the $216.98 which was the amount of his original purchase. AP Electric also paid the return shipping.
Please find a copy of the refund on Mr. [redacted]'s...

Mastercard.
Note - Mr. [redacted] was also told that this issue would be resolved before he called the Revdex.com.
Regards,
Chris T[redacted]

The customer, [redacted], has been refunded the $4.99 on his original purchase of $4012.10.  We try to satisfy every customer.  It is not our intent to mislead anyone.  We are clarifyingour policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I read the response from AP Electric, and for the most part feel their response is accurate in their opinion.  After speaking with them, I went on the website, and by searching in certain orders, the options they state are accurate.  My problem is that if you search for the 20Kw Kohler directly, as I did, it took me directly to an individual page with no reference to "additional purchases needed".  I looked closely for a banner, an asterisk or anything leading me to another page.  I even asked my wife to come look, and see if I was overlooking anything.  As the screenshots of my initial order clearly show, it simply said $600 rebate.  I did call AP Electric to verify,with no answer. On their behalf, it was memorial day.  I went ahead and ordered, because the offer was going to end soon, and I would not have computer access, as I was leaving town.  I feel that AP Electric is probably a good company, I just feel that the website had a mistake in the particular way that it directed my search, and they are not willing to admit, or stand behind that mistake.  All that is needed is to view the pictures I sent, and you will clearly see no banners, or directions for additional purchases needed on any picture, from initial inquiry to checkout.  
Regards,
[redacted]

Jim [redacted] was given a full refund of $4209.00 A copy of the refund is attached that was processed on 12/12/16.I have an additional write-up with copies of two documents that will be provided on Tuesday to the Revdex.com that detail are interaction with the supplier Generac (manufacturer of the Ecogen generator) that was not pleasant on behalf of Mr. [redacted].  The 10 percent is a defensible position too on the AP Electric side and that will be explained too with my Tuesday package.Chris [redacted] - [redacted]###-###-#### Mobile