Initial response: The manager of the [redacted] store and the original installer are to personally inspect this floor I am waiting on their report so that I can offer a solution to the customer's concerns Thank you
Thank you very much for this opportunity to respond to our customer’s complaintAmerican Savings Bank looked into the situation and has worked directly with the customer and [redacted] The customer’s issue has been resolved
Thank you very much for this opportunity to address our customer’s complaintWe are trying to obtain additional information from the customer before respondingWe attempted to call and email the customer with the telephone number and email address she provided, but have been unable to make contactCan you please have the customer contact our Electronic Banking Specialist, Vangie, at [redacted] ?
Mahalo for this opportunity to reply to the customer’s Statement of the ProblemThe company looked into his statement and established the following: In order to open an account, one must agree to the company’s rules and feesOne does that by signing the signature cardThe company’s dormant account rule and fee are the Personal Deposit Account Disclosures and Fees booklet and Personal Deposit Account Rules booklet that it gave to the customer at the time of account opening In March 2015, the company sent a Dormant Account Notice dated March 1, 2015, to the cutomerAmong other things, it says, “We would like to assist you in reactivating your account to prevent dormant feesPlease sign and return this notice Upon receipt of this notice we will update our records and will avoid dormant status .” In May 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In June 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In July 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In August 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In September 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee On October 26, 2015, pursuant to the customer’s visit to the company, he verified that that address on record with the company was correct Support for all of the above are available upon request Based on the foregoing, the company does not agree with the customer’s statementPer the customer's desired settlement, the customer’s account is closed
Thank you very much for this opportunity to respond to our customer’s complaintAmerican Savings Bank looked into the situation and worked directly with the customerThe customer’s issue has been resolved
Thank you very much for this opportunity to respond to our customer’s complaintWhen the customer initially opened his checking account, disclosures were provided to outline the rules and fees associated with his accountIn December 2015, the bank did a one-time courtesy waiver of the customer’s overdraft fees, and reviewed the account rules and fees with himUnfortunately, the customer’s account has been overdrawn since January 2016, and we have sent letters requesting that a deposit be made by February 26, to clear overdrawn balanceAmerican Savings Bank has made every effort to be fair and accommodating to the address the customer’s situation
Field report just received from [redacted] : Job inspected Saturday 2/20/by [redacted] , of the Carpet Shop of [redacted] VaAs purchase date indicated job was purchased 12/15/2014, even though (1) year warranty has expiredThe Carpet Shop of [redacted] does agree to replaceunderlaymentas needed and all sheet vinyl.Best Regards*** [redacted]
The account's fees are disclosed at the time of account opening, and were applied correctly in this situationThat notwithstanding, the bank contacted the customer and notified her that as a courtesy it reversed the fees
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did FINALLY receive a payoff note (I'm assuming as a result of your help). So, I am happy now.I had no problem with my local ASB office, just the knob dickers at the online customer service and loan branch.What pissed me off the most was the rude response to my ASB web inquiry (which, if it had been answered would have placated me)But instead they told me "we don't respond to web requests" or words to that effect, then gave me a telephone number that led to a robot.Thus I asked Revdex.com for helpI believe that decent and prompt customer service is the hallmark of marketing.
Sincerely,
*** ***, M.A., PHR, CNA
Complaint: ***
I am rejecting this response because: on Wednesday, July 20th, I did try to make contact with Vangie & left a message on her voicemailI haven't gotten a response yetI have checked my account and have been charged $continuous overdrafts fee EVERY DAY which has now but my account in $300+ deficit
Sincerely,
*** ***
Thank you for the opportunity to address our customer’s complaintWe have looked into the situation and worked directly with the customerThe customer’s issue has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution is satisfactory to me.
The company was extremely quick to react to my complaint and took care of it on a Saturday which was unexpected. The manager of the Kahala branch explained to me that if I do a mobile deposit I'm risking the chance of it being held. So it's not a great idea to do this while traveling because you are notified by mail about the hold.
Sincerely,
[redacted]
Thank you very much for this opportunity to address our customer’s complaint. We are trying to obtain additional information from the customer before responding. We attempted to call and email the customer with the telephone number and email address she provided, but have been unable to make...
contact. Can you please have the customer contact our Electronic Banking Specialist, Vangie, at [redacted]?
Thank you very much for this opportunity to respond to our customer’s complaint. American Savings Bank looked into the situation and has worked directly with the customer and [redacted]. The customer’s issue has been resolved.
Thank you very much for this opportunity to respond to our customer’s complaint. American Savings Bank looked into the situation and worked directly with the customer. The customer’s issue has been resolved.
Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]RE: Complaint ID #[redacted]Hello, I am writing to inform you that this matter has been resolved. American Savings Bank has credited the fraudulent purchase amount of $312.46 into my bank account. Thank you...
to American Savings Bank for reviewing my complaint. To the Revdex.com of Hawaii thank your your assistance in this matter, I truly appreciate it.Sincerely,[redacted]
Initial response: The manager of the [redacted] store and the original installer are to personally inspect this floor I am waiting on their report so that I can offer a solution to the customer's concerns Thank you
Thank you very much for this opportunity to respond to our customer’s complaintAmerican Savings Bank looked into the situation and has worked directly with the customer and [redacted] The customer’s issue has been resolved
Thank you very much for this opportunity to address our customer’s complaintWe are trying to obtain additional information from the customer before respondingWe attempted to call and email the customer with the telephone number and email address she provided, but have been unable to make contactCan you please have the customer contact our Electronic Banking Specialist, Vangie, at [redacted] ?
Mahalo for this opportunity to reply to the customer’s Statement of the ProblemThe company looked into his statement and established the following: In order to open an account, one must agree to the company’s rules and feesOne does that by signing the signature cardThe company’s dormant account rule and fee are the Personal Deposit Account Disclosures and Fees booklet and Personal Deposit Account Rules booklet that it gave to the customer at the time of account opening In March 2015, the company sent a Dormant Account Notice dated March 1, 2015, to the cutomerAmong other things, it says, “We would like to assist you in reactivating your account to prevent dormant feesPlease sign and return this notice Upon receipt of this notice we will update our records and will avoid dormant status .” In May 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In June 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In July 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In August 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee In September 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee On October 26, 2015, pursuant to the customer’s visit to the company, he verified that that address on record with the company was correct Support for all of the above are available upon request Based on the foregoing, the company does not agree with the customer’s statementPer the customer's desired settlement, the customer’s account is closed
Thank you very much for this opportunity to respond to our customer’s complaintAmerican Savings Bank looked into the situation and worked directly with the customerThe customer’s issue has been resolved
Thank you very much for this opportunity to respond to our customer’s complaintWhen the customer initially opened his checking account, disclosures were provided to outline the rules and fees associated with his accountIn December 2015, the bank did a one-time courtesy waiver of the customer’s overdraft fees, and reviewed the account rules and fees with himUnfortunately, the customer’s account has been overdrawn since January 2016, and we have sent letters requesting that a deposit be made by February 26, to clear overdrawn balanceAmerican Savings Bank has made every effort to be fair and accommodating to the address the customer’s situation
Field report just received from [redacted] : Job inspected Saturday 2/20/by [redacted] , of the Carpet Shop of [redacted] VaAs purchase date indicated job was purchased 12/15/2014, even though (1) year warranty has expiredThe Carpet Shop of [redacted] does agree to replaceunderlaymentas needed and all sheet vinyl.Best Regards*** [redacted]
The account's fees are disclosed at the time of account opening, and were applied correctly in this situationThat notwithstanding, the bank contacted the customer and notified her that as a courtesy it reversed the fees
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I did FINALLY receive a payoff note (I'm assuming as a result of your help). So, I am happy now.I had no problem with my local ASB office, just the knob dickers at the online customer service and loan branch.What pissed me off the most was the rude response to my ASB web inquiry (which, if it had been answered would have placated me)But instead they told me "we don't respond to web requests" or words to that effect, then gave me a telephone number that led to a robot.Thus I asked Revdex.com for helpI believe that decent and prompt customer service is the hallmark of marketing.
Sincerely,
*** ***, M.A., PHR, CNA
Complaint: ***
I am rejecting this response because: on Wednesday, July 20th, I did try to make contact with Vangie & left a message on her voicemailI haven't gotten a response yetI have checked my account and have been charged $continuous overdrafts fee EVERY DAY which has now but my account in $300+ deficit
Sincerely,
*** ***
Thank you for the opportunity to address our customer’s complaintWe have looked into the situation and worked directly with the customerThe customer’s issue has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We were able to speak directly to the customer and have addressed her complaintThe complaint has been resolved as of July 27,
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...
and find that this resolution is satisfactory to me.
The company was extremely quick to react to my complaint and took care of it on a Saturday which was unexpected. The manager of the Kahala branch explained to me that if I do a mobile deposit I'm risking the chance of it being held. So it's not a great idea to do this while traveling because you are notified by mail about the hold.
Sincerely,
[redacted]
Thank you very much for this opportunity to address our customer’s complaint. We are trying to obtain additional information from the customer before responding. We attempted to call and email the customer with the telephone number and email address she provided, but have been unable to make...
contact. Can you please have the customer contact our Electronic Banking Specialist, Vangie, at [redacted]?
Thank you very much for this opportunity to respond to our customer’s complaint. American Savings Bank looked into the situation and has worked directly with the customer and [redacted]. The customer’s issue has been resolved.
Thank you very much for this opportunity to respond to our customer’s complaint. American Savings Bank looked into the situation and worked directly with the customer. The customer’s issue has been resolved.
Subject: Re: You have a New Message from Revdex.com of Hawaii Regarding Complaint #[redacted]RE: Complaint ID #[redacted]Hello, I am writing to inform you that this matter has been resolved. American Savings Bank has credited the fraudulent purchase amount of $312.46 into my bank account. Thank you...
to American Savings Bank for reviewing my complaint. To the Revdex.com of Hawaii thank your your assistance in this matter, I truly appreciate it.Sincerely,[redacted]