Initial response: The manager of the [redacted] store and the original installer are to personally inspect this floor. I am waiting on their report so that I can offer a solution to the customer's concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mahalo for this opportunity to reply to the customer’s Statement of the Problem. The company looked into his statement and established the following:
1. In order to open an account, one must agree to the company’s rules and fees. One does that by signing the signature card. The company’s...
dormant account rule and fee are the Personal Deposit Account Disclosures and Fees booklet and Personal Deposit Account Rules booklet that it gave to the customer at the time of account opening.
2. In March 2015, the company sent a Dormant Account Notice dated March 1, 2015, to the cutomer. Among other things, it says, “We would like to assist you in reactivating your account to prevent dormant fees. Please sign and return this notice . . . . Upon receipt of this notice . . . we will update our records . . . and will avoid dormant status . . . .”
3. In May 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
4. In June 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
5. In July 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
6. In August 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
7. In September 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
8. On October 26, 2015, pursuant to the customer’s visit to the company, he verified that that address on record with the company was correct.
Support for all of the above are available upon request.
Based on the foregoing, the company does not agree with the customer’s statement. Per the customer's desired settlement, the customer’s account is closed.
Field report just received from [redacted]: Job inspected...
Saturday 2/20/2016 by [redacted], of the Carpet Shop of[redacted]Va. As purchase date indicated job was purchased 12/15/2014, even though (1) year warranty has expired. The Carpet Shop of[redacted]does agree to replaceunderlaymentas needed and all sheet vinyl.Best Regards[redacted] [redacted]
Thank you very much for this opportunity to respond to our customer’s complaint. When the customer initially opened his checking account, disclosures were provided to outline the rules and fees associated with his account. In December 2015, the bank did a one-time courtesy waiver of the customer’s...
overdraft fees, and reviewed the account rules and fees with him. Unfortunately, the customer’s account has been overdrawn since January 2016, and we have sent letters requesting that a deposit be made by February 26, 2016 to clear overdrawn balance. American Savings Bank has made every effort to be fair and accommodating to the address the customer’s situation.
Thank you for the opportunity to respond to our customer’s complaint. On August 12th, we attempted to call the customer, and were unable to make contact. Then, on August 15th, a notice was sent via US mail confirming that the account has been paid in full and is closed. A follow up...
call was made on August 16th, and we have not heard from the customer since. If the customer hasn’t received the confirmation notice in the mail, please have him contact us at [redacted] or email us at [email protected].
Initial response: The manager of the [redacted] store and the original installer are to personally inspect this floor. I am waiting on their report so that I can offer a solution to the customer's concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Mahalo for this opportunity to reply to the customer’s Statement of the Problem. The company looked into his statement and established the following:
1. In order to open an account, one must agree to the company’s rules and fees. One does that by signing the signature card. The company’s...
dormant account rule and fee are the Personal Deposit Account Disclosures and Fees booklet and Personal Deposit Account Rules booklet that it gave to the customer at the time of account opening.
2. In March 2015, the company sent a Dormant Account Notice dated March 1, 2015, to the cutomer. Among other things, it says, “We would like to assist you in reactivating your account to prevent dormant fees. Please sign and return this notice . . . . Upon receipt of this notice . . . we will update our records . . . and will avoid dormant status . . . .”
3. In May 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
4. In June 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
5. In July 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
6. In August 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
7. In September 2015, the company sent a statement to the customer reflecting the assessment of the dormant account fee.
8. On October 26, 2015, pursuant to the customer’s visit to the company, he verified that that address on record with the company was correct.
Support for all of the above are available upon request.
Based on the foregoing, the company does not agree with the customer’s statement. Per the customer's desired settlement, the customer’s account is closed.
Field report just received from [redacted]: Job inspected...
Saturday 2/20/2016 by [redacted], of the Carpet Shop of[redacted]Va. As purchase date indicated job was purchased 12/15/2014, even though (1) year warranty has expired. The Carpet Shop of[redacted]does agree to replaceunderlaymentas needed and all sheet vinyl.Best Regards[redacted] [redacted]
Thank you very much for this opportunity to respond to our customer’s complaint. When the customer initially opened his checking account, disclosures were provided to outline the rules and fees associated with his account. In December 2015, the bank did a one-time courtesy waiver of the customer’s...
overdraft fees, and reviewed the account rules and fees with him. Unfortunately, the customer’s account has been overdrawn since January 2016, and we have sent letters requesting that a deposit be made by February 26, 2016 to clear overdrawn balance. American Savings Bank has made every effort to be fair and accommodating to the address the customer’s situation.
Thank you for the opportunity to respond to our customer’s complaint. On August 12th, we attempted to call the customer, and were unable to make contact. Then, on August 15th, a notice was sent via US mail confirming that the account has been paid in full and is closed. A follow up...
call was made on August 16th, and we have not heard from the customer since. If the customer hasn’t received the confirmation notice in the mail, please have him contact us at [redacted] or email us at [email protected].