Big 7 Used Cars, Inc.

Dear Mr*** *** (of Round Rock, TX) -You recently brought your vehicle to us for diagnosis of a check engine light concernAfter pulling your vehicle into the shop, our technician hooked your vehicle up to the GM approved diagnostic tool and was able to determine the source for the warning
light: an Osensor had failedFurther diagnosis revealed black, carbon build up on the throttle plate ‘butterfly’ valve once the air intake hose was disconnected from the housingCarbon soot in this area is indicative of similar carbon buildup in the intake and engine injector systemsFor higher mileage vehicles (80k) such as yours this is a common concern and in most cases this buildup can be significantly reduced by performing an engine induction system cleaningThis service can help protect the other Osensors on your vehicle from also failing.At this point - We are waiting on you sir to give authorization for repair or decline these recommended services at which point you will owe a diagnostic feeThere you have it: fault, cause & correction.One more thing friend ---Since the Hewlett family has provided honest, reliable auto sales & service to the people of Central TexasWe are proud of the thousands of families that have put their trust in us and are prouder still of the almost folks that we have the chance to work with daily in our businessesYou brought your vehicle to our place of business and asked for our help in diagnosing a problem and offering a plausible solutionThis is exactly what we have doneWe have given you no reason to question our honesty, ethics or characterIf you cannot appreciate our brand of customer service then you are reminded that you have choices as to where to spend your vehicle dollars.Mike HewlettOwner/Partner*** Direct

Thank you for your notificationWe will not be participating with this complaint furtherWe have posted our reply *** *** *** ***
*** *** *** *** ***
*** *** ***

This vehicle has been in for repairs of various failing components of the air conditioning system six times over a two yearsOur company has made a very generous offer for a complete air conditioning system disassembly and reassembly to diagnose the condition AT NO CHARGEOnly repairs found
necessary would be requested for paymentThe disassembly and reassembly includes removing the dashboard will be at least ten hours of labor timeOur guest has declined this offer at this timeWe are not able to make any additional concessions at this timeFor any further issues, please contact *** ***, Service Manager at *** We are closing our case on this complaint and will not be making additional payments or concessions for repairs requested

This vehicle has been in for repairs of various failing components of the air conditioning system six times over a two yearsOur company has made a very generous offer for a complete air conditioning system disassembly and reassembly to diagnose the condition AT NO CHARGEOnly repairs found
necessary would be requested for paymentThe disassembly and reassembly includes removing the dashboard will be at least ten hours of labor timeOur guest has declined this offer at this timeWe are not able to make any additional concessions at this timeFor any further issues, please contact *** ***, Service Manager at *** We are closing our case on this complaint and will not be making additional payments or concessions for repairs requested

At Don Hewlett Chevrolet Buick we welcome the opportunity to resolve issues with our guestsWe work with them directly without the need for a third party such as Revdex.comTo resolve your issue in our Service Department, please contact us: *** ***, Don Hewlett Chevrolet Buick Service Department,
*** or ***Thank you

Complaint: ***
I am rejecting this response because: It is an erroneous and contrived account which is not substantiated by the facts of the matterMy previous response supports my contentions and no reasonable person could conclude otherwise
Regards,
*** ***

We’re done with this process for this guestYou may close the case.*** *** | e-Commerce DirectorDon Hewlett Chevrolet Buick, Inc.Hewlett ***, L.P.*** *** * *** *** | ***

Dear *** ***: We regret to inform you that your issue is not covered by a *** *** warranty at this timeWe have carefully reviewed your claim in detail with ** coverageWe also regret that our Service Drive Manager promised a reimbursement approved for another guest in errorYou
may contact us at this phone number if you still have questionsOur dealership does not negotiate with guests with the Revdex.comWe work with each guest directly to address their concernsYou may contact *** *** at *** if you have additional questions

Dear *** ***: We regret to inform you that your issue is not covered by a *** *** warranty at this timeWe have carefully reviewed your claim in detail with ** coverageWe also regret that our Service Drive Manager promised a reimbursement approved for another guest in errorYou
may contact us at this phone number if you still have questionsOur dealership does not negotiate with guests with the Revdex.comWe work with each guest directly to address their concernsYou may contact *** *** at *** if you have additional questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIPTHANK YOU
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Expectations were set by a reputable party at the dealershipA voicemail was left directly for the customer in response to the concerns and now the dealership is not wanting to be held accountableI should not have to contact *** *** nor Revdex.com to handle this situation to begin with as a customer and have utilized a lot of time dealing with this issue as it is
Regards,
*** ***

Don Hewlett Chevrolet Buick prefers to work with our guests directlyDon Hewlett does not use non-related third parties to resolve complaints with our guestsThis guest has already been in contact with us and can reach *** Hewlett in our Service Department for any needed assistance at
***

We’re done with this process for this guestYou may close the case.*** *** | e-Commerce DirectorDon Hewlett Chevrolet Buick, Inc.Hewlett ***, L.P.*** *** ? * ? *** *** ? | ? ***

Complaint: ***
I am rejecting this response because: This case should remain open because they have not made any attempt to resolve my issueI've already spoken to *** *** who did not offer me a satisfactory resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
OUR COMPLAINT HAS BEEN RESOLVED THROUGH THE DEALERSHIP. THANK YOU.
Regards,
[redacted]

Thank you for your notification. We will not be participating with this complaint further. We have posted our reply.   [redacted]
[redacted]
[redacted]

Don Hewlett Chevrolet Buick prefers to work with our guests directly. Don Hewlett does not use non-related third parties to resolve complaints with our guests. This guest has already been in contact with us and can reach [redacted] Hewlett in our Service Department for any needed assistance at...

[redacted]

Complaint: [redacted]
I am rejecting this response because: This case should remain open because they have not made any attempt to resolve my issue. I've already spoken to [redacted] who did not offer me a satisfactory resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: It is an erroneous and contrived account which is not substantiated by the facts of the matter. My previous response supports my contentions and no reasonable person could conclude otherwise.
Regards,
[redacted]

At Don Hewlett Chevrolet Buick we welcome the opportunity to resolve issues with our guests. We work with them directly without the need for a third party such as Revdex.com. To resolve your issue in our Service Department, please contact us: [redacted], Don Hewlett Chevrolet Buick Service Department,...

[redacted] or [redacted]. Thank you.