Sign in

Big Al's Family Fitness

Sharing is caring! Have something to share about Big Al's Family Fitness? Use RevDex to write a review
Reviews Big Al's Family Fitness

Big Al's Family Fitness Reviews (30)

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] has been working rather closely with our Regional Manager to ensure that she is happy with our establishment. We are eagerly awaiting a resolution that will make her happy as we truly do value each and every one of our members.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Actually I spoke to [redacted] at the facility and he helped me resolve my...

problem, I also told him I made a complaint to the Revdex.com but I did get a refund.
Sincerely,
[redacted]

Good AfternoonI would like to apologize for any inconvenience that this may have caused.  First and foremost, I would like to let you know that your membership has been cancelled. I see that you claim to have requested a freeze. If you have a copy of your freeze form, I will gladly...

address this matter myself in hopes to rectify what issue occurred. In addition to that, I see that you mentioned that you wished to cancel. Again, if you have a copy of your cancellation form, I will gladly assist. As stipulated in your contract, we ask that you send in a cancellation request via certified mail or by contacting the member services department at [redacted]. I have checked with the department as far as a request for cancellation and they don't seem to have anything on file. With that being said, yes, our Westbury location is relocating. We have sent countless emails, regular mail notices, hung signs in the facility and even distributed notices on what steps our members should take going forward. I truly apologize for any information that you have not received.  We thank you for choosing Big Al's and we wish you the very best!

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Customer was unaware that his account automatically comes off freeze once the designated freeze time is up. He failed to refreeze his membership. In this case, he was being billed. However, because we are a family owned and operated establishment, we decided to still remove this member from...

collections, honor the times he wished to freeze and zeroed out his past due balance. We just spoke to [redacted] and cleared up the confusion on the stipulations of his contract. We also supplied him with a copy of his signed agreement and discussed his options going forward.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I would like to apologize for any sort of inconvenience this may have caused. Please be aware that this is not at all what Big Al's stands for. We are a family owned and operated establishment and we really consider our members to be family as well. I deeply apologize for all of this. [redacted] has...

been refunded everything back and will see it all within 3-5 business days. Please know that we are still here for you with anything that you may need..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

I am rather confused as I see that this member's agreement has been cancelled and his contract has been voided. However, I would like to apologize for any confusion and/or heartache that this may have caused. I am writing to confirm that the member's account is voided and has been cancelled. Please...

forgive us for any inconvenience this may have caused!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May ConcernWe deeply apologize that you did not receive information. Before our transition from the [redacted] location, we did our best to contact all of our members. We sent emails and regular mail, hung signs around the facility and even sent out text message blasts. The notifications...

allowed us to inform our members on how to handle their contracts during this time. Members have the option of cancelling their agreements at no additional charge, attending our [redacted] facility or having their agreements temporarily managed by Worlds Gym in East Meadow (again at no additional charge). As stated in our many attempts to communicate, all agreements would automatically be transferred to the [redacted] facility if we did not hear any word. Our [redacted] facility is only 12 miles away where our [redacted] facility was. Despite the claims of not being informed on how to cancel, our member services department received an email from this member, asking to cancel her agreement in August. Our front desk staff at [redacted] generously has given our member services contact information. On August [redacted], this agreement was cancelled. If previous attempts to cancel were made, please supply our member services department with an original email on when the claim was made, a copy of your certified mail receipt, or a copy of your cancellation form. The department will gladly refund any cancellation that was supposed to have been refunded. You may contact them at [redacted].As of now, this agreement is cancelled. If you may choose to keep an active and healthy lifestyle and wish to attend Worlds Gym in East Meadow (which is a mile away from our [redacted] location), please contact our member services department so that they may assist you in transferring your agreement. And always remember, our doors here are always open at [redacted] :) We thank you for choosing Big Al'sAll the very best.

I would like to apologize for any inconvenience this may have caused as this is not the type of reputation that Big Al's would like to attain. We strive to make things right with our members and to really instill that we, along with our members, are all family. [redacted] has been refunded and this...

situation is put to rest. I deeply apologize for any fault. I would hope that she knows that we are still always here for her :)

At this time, I have been contacted...

directly by Big Al's Family Fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Big ALS has not refunded the money they owe me. They were supposed to mail me a check]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Even though member did not have any documentation stating that she hand cancelled we refunded her the money. member failed to notice her refund that was processed on 12/**/2016 at 4:37PM

Foremost, I would like to apologize for any inconvenience that this may have caused. I wish that I would have been contact directly in order to rectify this situation instead of it having to come to this. I would like to take the opportunity to let you know that this is not at all a reflection on...

Big Al's Family Fitness. Unfortunately, accidents may happen and I went ahead and refunded the client. I have also reached out to her via telephone and e-mail to apologize for this discrepancy. We are a family owned and operated facility and truly take pride in it. Everyone at Big Al's is family and we hope to speak directly with this member soon in order to clear the air.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted directly by Big Al's Family Fitness regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Big ALS has not refunded the money they owe me. They were supposed to mail me a check]
 
 
 
 
In order for...

the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Big Al's Family Fitness regarding complaint ID [redacted].Sincerely,[redacted]

Check fields!

Write a review of Big Al's Family Fitness

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Big Al's Family Fitness Rating

Overall satisfaction rating

Address: 100 Foley St, Santa Rosa, California, United States, 95401-4209

Phone:

Show more...

Web:

This website was reported to be associated with Big Al's Family Fitness.



Add contact information for Big Al's Family Fitness

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated