Big Baller Brand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I have received the merchandise ordered.

Dear [redacted],  I would like to apologise for any inconvenience regarding your order #37826.  I would like to inform you that your order has been refunded and account credited as of 01/09/18.   Sincerely,  [redacted]...

[redacted]  Big Baller Brand CS

Hi [redacted]Thank you for reaching out!We are sorry for this delay.We have forwarded this to Fedex for checking and should hear back from them in 24-48hrs.We apologise for this delay. Thank you for your patience.We appreciate your support!Big Baller Brand

I am rejecting this response...

because: When I complained to the business numerous times before about this issue, they sent me the same automated response that they would get back to me with tracking info in 24-48 hrs and they NEVER did. I have already gotten this exact same message, word for word from Big Baller Brand already and they never got back to me at all. This is an automated message and not acceptable to me. Please take further steps in resolving this as I am not going to adhere to the same message over and over without a valid resolution.

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.[redacted]DeliveredCarrierUSPSTracking numberLZ157431544USDelivery...

dateJanuary 2, 2018

Thank you for reaching out!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.This issue has been resolved.[redacted]ConfirmedCarrierUSPSTracking number9400110200864713914008

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12594437, and find that this resolution is satisfactory to me.I received tracking update early this morning!

Item #42173 is now in transit.https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=94055102...⇄ 41721 - was delivered already https://big-baller-brand.myshopify.com/admin/orders/103066173453.Thank you!

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved. Confirmed lost in transit - Resent new item as complementary.

Hi [redacted],We are checking on this now and we are afraid this might have been lost in transit. We are sending a new item shortly.Stay tune for the tracking number. Thank you!

Thank you for contacting Big Baller Brand!We are very grateful for the full support you have given us and as we grow we want to make sure that we are providing quality products.Please be advised that belor order has been resolved.Confirmed lost in transit - Resent new item as complementary.

Expedited delivery in 24hrs

I am rejecting this response because: The response is nothing more than the original tracking number for the item of poor quality that I'm complaining aboutThank you

Refund Completed.

Dear [redacted],  I would like to apologize for the inconvenience regarding your order #44548.  I would also like to inform you that as of today 01/09/18 your order has been refunded and account credited.  Once again I would like to apologize for this inconvenience...

[redacted].   Sincerely,  [redacted]  Big Baller Brand CS

Dear [redacted]  I would like to apologize for the inconvenience regarding your order #23879.  I would like to inform you that your order has been refunded as of 01/09/18. Again I would like to issue our most sincere apologies for this...

inconvenience.  Sincerely,  [redacted]  Big Baller Brand CS

Item has been delivered.Tracking Number: [redacted]Expected Delivery onWEDNESDAY20 DECEMBER2017by8:00pmStatusDeliveredDecember 20, 2017 at 7:47 amDELIVERED, IN/AT MAILBOXLOS ANGELES, CA 90019

No customer info found. Customer notified.

Dear Valued Customer,  We are sorry for the inconvinience related to your purchase and the incorrect item you received.  We will expedite the correct item that was ordered originally, you will then have a tracking number emailed to you within 24-48 hrs for that order.      ...

                                                                               Sincerely,  [redacted] CS Rep

Dear [redacted],  I would like to apologize for the inconvenience regarding your order #41373.  I would like to inform you that you order Will be processed and shipped out today 01/09/18, you will receive a tracking number in your email for the order.  I will see that your order is sent...

out myself. Again I sincerely apologize on behalf of Big Baller Brand for the inconvenience this has caused you.  Sincerely,  [redacted]  Big Baller Brand CS