Big Fish Recent Revdex.com Correspondence
We understand that Ms. [redacted] has contacted the Revdex.com in regards to a previous complaint (Complaint ID# [redacted]). We are happy to assist with resolving this issue as quick as possible.
It appears that we had already reached out to Ms. [redacted] directly through our website about this issue. After doing some research, it appears that we responded on Jan. 12th, 2016, (Incident# [redacted]). I've included our response below:
[redacted]
Hi [redacted],
Recently you contacted the Revdex.com about problems with two of your games. My name is Jon and we are happy to assist you with this. I’ve included a copy of our recent Revdex.com correspondence for you below. You can reply directly to this message for the fastest possible response. We are always happy to help to the best of our abilities.
I look forward to hearing from you.
JonTier II Billing - Customer Supportwww.BigFishGames.comSwimming in the pond Mon - Fri 9:30 - 5:00 PST
<b>Big Fish Recent Revdex.com Correspondence</b>
We understand that Ms. [redacted] has contacted the Revdex.com in regards to problems you've encountered with two of your games. We are happy to assist with resolving this issue as quickly as possible.
Ms. [redacted],
My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.
I understand that you've encountered problems contacting us. I checked our system and it appears that for whatever reason, we've not received any emails from you since Nov. 12th, 2015 (Incident# [redacted]. This isn't to say that I don't believe that you've sent us emails, just that they're not getting to us for whatever reason.
You mentioned that two of your recently purchased games weren't working. If you like, I can replace them for you. If you can let me know what games you're having problems with, I can issue you coupon codes to get other games in their place right away.
We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue.
Contact Us https://www.bigfishgames.com/help/?rn=ask
[redacted]
After seeing that Ms. [redacted] was still having issues, we reopened that incident (#[redacted]) and emailed her again. In that email, we have informed her that her Big Fish Game Club membership has been canceled (as requested) as of Friday, March 11, 2016. Even though the membership is canceled, Ms. [redacted] will still have access to the account and her games. She will also be able to redeem any unused Game Club credits still on the account.
We have also replaced both Cadenza: Music, Betrayal and Death Collector's Edition and Mystic Inn for her with 100% off coupon codes. Those codes will allow her to get any one Collector's Edition and any one standard version game of her choosing.
It appears that we have addressed all of Ms. [redacted] previous concerns and have nothing further to add.
We do encourage her to contact us directly if he has any new issues to discuss. Either through this site, or by replying directly to the email sent to her from our system. We are more than happy to help.
Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Mr. [redacted] has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membership. We are happy to assist with resolving this issue as quickly as possible.
Mr. [redacted],
My name is [redacted], I’m one of the Customer Support Tier II Billing Specialists here at Big...
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.
I understand that you're still receiving a monthly charge after having canceled your membership earlier. I can see that you had contacted us about the account under the [redacted]) and that we had not only canceled that for you, but refunded the last 12 months of $6.99 charges back to your card.
I checked that account, to see if the membership had been re-activated, and can confirm that the membership on that account is still inactive. However, in my research, I did find a second account. Is there anyone in the household named Diana that uses the [redacted]@xxxxxx.xxx email address?
Looking at that account, I can see that the membership on it was recently canceled July 27th, 2015. The last charge made from that account was on April 28th, 2015. There are no charges after that date.
Is it possible that the account we're looking for might be under a different email address? To better assist you, please provide as much of the following information about the order as possible.
1) First 4/last 4 digits of the card that was recently charged Example: 1234 XXXX XXXX 5678 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address
Once I have this information, I'll be able to find those charges for you and get this matter resolved.
We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Mr. [redacted]’s concerns with this issue.
Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to our Big Fish Casino game. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about...
this issue. After doing some research, it appears that we responded on June 15th, 2015, (Incident# [redacted] I've included our response below: Hi [redacted],This is Taryn in Seattle again and I noticed that you'd sent in several additional messages over the course of the day yesterday. I want to make sure that we help you out as much as possible so I went ahead and grabbed all of these messages as well. Before we get started, I just wanted to mention it's not necessary to submit multiple support tickets. I can certainly understand wanting to make sure we’ve received your request for help on any issues you have encountered and also wanting a speedy resolution. When multiple new requests are submitted and waiting to be answered, this will delay our response as new requests are answered in the order received along with all other requests from other players. We want to make sure we’re able to address all of the issues you’ve written in about, so we ask that you reply to the original auto-reply you receive; this will allow us to receive your new emails directly together and to make sure we’ve been able to see any new issues that may have arisen, also helping to speed up our response to you. Since we only answer one open incident per customer at a given time, all other open incidents will be closed out. Regarding these additional uncredited wins, the gameplay logs don't show any activity on this account within 10 minutes of 2:00pm or 4:15pm EST on June 14. I did find a session between 8:37pm and 8:47pm EST, however none of the spins recorded on your account during this timeframe had a result that started with a cherry, wild, and Liberty Bell in the first (vertical) reel. Because most of the times reported land on periods of inactivity for this account and the one session I was able to find in the logs didn't involve any spins with the result pictured in your screenshot I suspect that we might be working with some incorrect times. To help me find those spins for you, it might be a good idea to check the data on your screenshots and see what time and date they were created so we can be sure that we're investigating the correct timeframe in the gameplay logs. Please do feel free to get back to me if you have any additional information about these spins, including the one that I already replied to you about. Best, Tarynwww.BigFishGames.comPearl diving in the Pond Sunday through Thursday. We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to access your Big Fish account. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website...
about this issue. After doing some research, it appears that we responded on September 28th, 2015, (Incident# [redacted] included our response below: Hi [redacted], My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you. I'm sorry to hear that you're having problems getting into your Big Fish account. It sounds like this problem may be related to the password. I would be happy to help you with this. I’ve reset your password, so can now access your Big Fish Games Account. The sign in information is: E-mail Address: ################Password:########## Once you have successfully logged in, to reset your password to something that you can remember, just follow these steps: 1. Click on your user name (wjnank) and in the drop down menu, select Account Info2. Under the Password section, click the Edit button and put in what you want your password to be.3. Make sure that you click “Save Changes”. You can then use your new password to log-in. I hope this helps, and if you have any other questions, please feel free to contact me again. I am more than happy to help. We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms[redacted] has contacted the Revdex.com in regards to monthly charge. We are happy to assist with resolving this issue as quickly as possible. Ms[redacted], My name is Jon, I’m one of the Senior Customer Support Representatives here at Big Fish. I’d...
like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.From your description, it sounds like you're seeing charges after canceling your Big Fish Game Club membership. I can help you with this. I was unable to locate your account under the [redacted] email address. Is it possible that the account in question was under a different email? To better assist you, please provide as much of the following information about the order as possible. 1) First 6/last 4 digits of the card that was recently charged Example: [redacted] 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing addressOnce I have this information, I can start working towards getting this matter resolved and those charges stopped. We are always happy to help a customer directly. Ms[redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms[redacted]’s concerns with this issue.
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to our Big Fish Casino game. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue....
After doing some research, it appears that we responded on Oct. 27th, 2015, (Incident# [redacted]). I've included our response below:Hi [redacted],Thanks for taking the time to write back in. We definitely don't want you to miss out on these wins; that’s why to make up for this inconvenience (and because we can see that you've been a great customer) I’ve been able to add 20,000,000 chips to your account as of this writing. This takes your chip total from 4,869,292 to 24,869,292, at the time of this writing.If you encounter any other issues in the future, please be sure to include the date and time of the incident, along with any screenshots you're able to provide. This will help us to efficiently research the issue for you. I hope I was able to help. If there is anything else I can do to assist you further in this situation, please let me know. Feel free to respond to this email to get me directly.Best wishes,Cherylwww.BigFishGames.comSplashing in the pond: Tuesday- SaturdayWe are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
We understand that Mr. [redacted] has contacted the Revdex.com in regards to the odds in Big Fish Casino. We are happy to assist Mr. [redacted] with resolving this issue as quick as possible. Mr. [redacted], Our games feature simulations of popular Casino games, and the probability of success or...
failure in all our slot and table games is the same for all players, no matter of the age, experience level, or chip total of their account. The odds do not change and are not manipulated in anyway, for any player, at any time. We want to help make sure you can enjoy yourself as much as possible when playing Big Fish Casino, and the help article below contains further information about this: Odds In regards to the requested refund, because the chips that were purchased have been used, we will be unable to issue any refunds; however, we have been able to add 25,000,000 chips to your account; this increased the chip total on the account from [redacted]. As to the moderation of our Facebook page, Facebook posts need to adhere our Community Guidelines, which are designed to help keep our page safe and engaging for all users. Please note that while these rules cover typical situations, they cannot anticipate everything. We reserve the right to take any actions we deem appropriate to protect the integrity of our Facebook page, such as removing posts and banning users. These guidelines can be viewed at any time from the link below: Big Fish Casino Facebook Community Guidelines We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below. An account specialist has also reached out to you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to address any additional questions or concerns. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Mr. [redacted]’s concerns with the odds in our games. Contact Us Contact Customer Support
Complaint: [redacted]
I am rejecting this response because: It does not state anywhere on the purchasing tab you might be charged taxes, so this was unexpected. It should be advertised that taxes may be included depending on the state in which you live.
Sincerely,
[redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to your games not working. We are happy to assist with resolving this issue as quickly as possible. Ms. [redacted], My name is Jon, I’m one of the Senior Customer Support Representatives here at Big...
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I can see that you've canceled your Big Fish Game Club membership on Nov. 14th, 2016 after contacting us on. Since it looks like there was some miscommunication involved, I've gone ahead with refunding those 5 charges of $7.55 each as of March 23rd, 2017. These refunds are being processed as of today and should show up on your bank account in approximately 3-10 business days. Again, I apology for any misunderstanding.I understand that you were having some technical problems with your games. You mentioned previously that you had spoken to someone that said they had found a trojan on your computer and wanted to sell you protection. I can definitely guarantee that whoever you had spoken with was not one of our techs. We don't offer any anti-virus protection software and would not remote into your system without prior permission being given by you via email. I'm sorry that you experienced that and would like to help you get your games working. I've sent you an email to your [redacted] address with some questions about the problem you're having. I'm also including steps for running our diagnostic program, Dr. F[redacted]. This program won't fix the issue, but it will collect the information I need to help you. We are always happy to help a customer directly. Ms. [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us (https://bigfishgames.zendesk.com/hc/en-us/sections/115000328528-Contact-Us)
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to accessing her account. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue. After doing some research, it appears that we responded on Nov. 11th, 2016, (Incident# [redacted]). I've included our response below:Hi [redacted],My name is Jon, I’m one of the Senior Customer Support Representatives here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I understand that you're still having problems with your password. I've gone ahead with resetting it for you. You can sign into your account with the information below: E-mail Address: [redacted]Password: [redacted] Once you have successfully logged in, to reset your password to something that you can remember, just follow these steps: 1. Click on your user name ( [redacted]) and in the drop down menu, select Account Info2. Under the Password section, click the Edit button and put in what you want your password to be.3. Make sure that you click “Save Changes”. You can then use your new password to log-in. For more details, I've included a help article below:<as-html><a href="https://www.bigfishgames.com/help/?rn=155">Change Your Account Email or Password</a></as-html>I hope this helps, and if you have any other questions, please feel free to contact me again by replying directly to this email. I am more than happy to help.JonSenior Customer Support Representativewww.BigFishGames.comSwimming in the pond Mon - Fri 9:30 - 5:00 PSTWe are always happy to help a customer directly. Ms. [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressedMs. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to Big Fish Casino accounts. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue....
After doing some research, it appears that we responded on Dec. 15th, 2016, (Incident# [redacted]). I've included our response below:[redacted]Hi [redacted] My name is [redacted], I'm on the Big Fish Casino team here in Seattle. I saw that you had a question about the ban on your account, and I will be sure to help you out with that.After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been banned. I have a link to our Terms of Use below:<as-html><a href="http://www.bigfishgames.com/company/terms.html">Big Fish Terms of Use</a></as-html>Due to the nature of this activity, this decision is final, and we have nothing further to add regarding your account. Further emails regarding the ban will not be addressed.Thank you,[redacted]www.BigFishGames.comSwimming in the pond Monday - Friday[redacted]We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]I am rejecting this response because: The refund of coins I requested was not nearly what was given to me. I requested a $20 million coin refund and would like the difference between what they gave me and the amount I requested. I would also like to know what the actual odds are on their Vegas Party Slot games (which should be posted for all players to see).Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: If you do not buy you cannot play for any length of time. Even at a minimum bet. From June 8 to June 12 I purchased $600 worth of packages and was gifted 75 million from you as well as 50 million in a second chance bonus. None of it lasted more than 20 minutes. You are very cryptic about what your odds are. I played long before the new owners took control and I once only needed to make one or two purchases per week and played nearly all day throughout the week. Now the same package which actually now comes with more chips rarely lasts 24 hours. This app has many wonderful components to it and you have added more since the change but the odds are getting worse and feel you are taking advantage. I also received no email from you as stated in your response.
Sincerely,
[redacted]
Big Fish Recent Revdex.com Correspondence We understand that Mr. [redacted] has contacted the Revdex.com in regards to their Casino account. We are happy to assist with resolving this issue as quick as possible. It appears that Mr. [redacted] has already contacted us directly through our website about this issue. After...
doing some research, it appears that we responded on Nov. 22nd, 2016, (Incident# [redacted]). I've included our response below:[redacted]Hi there [redacted],This is Ryan in Seattle here and thanks for contacting us. First things first, I have to apologize for the wait in response to your original question, as well as that previous message that was sent your way. We've been running a little behind our usual response time as of late, and this was a response sent to many players at once in an attempt to resolve issues faster. Thanks for all your patience!I understand you've recently received a new phone and would like some help getting your old Jackpot City Slots account back onto it. I definitely want to make sure you have access to the account you'd prefer to on your device and I can absolutely help you out with this today.Thanks to your help, I was able to locate and move over your old [redacted] account, as well as 4,245,000 coins from your [redacted] account. This raises the current coin total from 613,970 to 4,858,970 coins.Let's go ahead and uninstall and reinstall Jackpot City Slots on your Android device so these changes can take effect. This will not affect your chips or player information, as they are attached to the account itself, which is stored on our server. You can reinstall the app on an Android device from the My Apps section of the Play Store app. Here are some general steps to uninstall and reinstall the App through Google Play:<as-html><ol><li>Open the Google Play Store app.</li><li>Swipe across the screen from left to right (or tap the <b>Menu</b> icon) to open the <b>Store home</b> menu.</li><li>Tap <b>My apps</b>.</li><li>From the list, tap Jackpot City Slots.</li><li>Select <b>Uninstall</b>.</li><li>After the app uninstalls, please select <b>Install</b> to download it again.</li></ol></as-html>If these steps don’t apply to your device it may be because there are many different Android devices available. I can provide other steps if you let me know the model of Android you are using.Here is a help article with more information about installing Jackpot City Slots:<as-html><a href="https://www.bigfishgames.com/help/f2p/?rn=2379">Jackpot City Slots</a></as-html>Thanks again for reaching out to us, and I hope I was able to help get everything sorted out for you today, [redacted]. If you have any questions or concerns for us to address in the future, please create a new support ticket for any new issue you might encounter and we're happy to be of assistance!Kind regards,Ryanwww.BigFishGames.comSwimming in the pond Sunday-Thursday[redacted]We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Mr. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Mr. [redacted] has contacted the Revdex.com in regards to not receiving compensation for a winning spin in Big Fish Casino that didn’t properly credit to your account. We are happy to assist her/him with resolving this issue as quickly as possible. Mr. [redacted],I pulled up your account and...
it looks like we've been in touch regarding this inquiry (Reference # [redacted] I've pasted a couple of our correspondences below from that incident for your convenience:=====================================First, thanks for sending me your Friend Code and those screenshots! After doing some research, I wasn't able to see a matching spin in Wicked Wins with 5 houses around the time that you wrote in. If the display did happen to freeze on a result other than the one being sent to your device from our servers, then this win would not be able to credit to your account. However, each result being sent from our servers will be able to credit to your account once a connection is reestablished between your device and the server. Looking into your account and the table logs from the time you were playing, I can also see that there was a disconnect from the table before the pot burst. Because of this, the chips from the pot burst weren’t added to your account. Disconnects can happen for a variety of different reasons, but it’s usually due to a connection error between our servers and your device. I’ve provided some suggestions below to try to help improve your experience while playing Big Fish Casino in the future. Additionally, I’ve been able to credit your account this time for the chips you missed out on from the disconnect. I’ve have added 750,000 chips to your account, increasing your total from 1,574 to 751,574 chips as of this writing. We do everything we can on our end to ensure a stable connection, but ultimately this connection is outside of our control once away from our server. However, we can offer some general connectivity suggestions to help make sure you’re getting the best connection possible on your device, and to try to help prevent this from happening in the future. If you’re playing on a WiFi network, we recommend being as close as possible to the router to make sure you have a strong signal. If you’d like any further information about disconnects, I’ve listed a great help article below:Connection Problems and 'Slow Network' Warninghttp://www.bigfishgames.com/help/f2p/index.html?rn=2033If you do encounter any issues in the future, feel free to get in touch with us. To help us verify any future issues, please be sure to include the time and date the issue occurred, along with the specific amount lost and any other relevant details.--------Although we definitely appreciate screenshots, we do need to verify these types of issues with our game logs, as we use these logs to track gameplay issues. If the display did happen to freeze on a result other than the one being sent to your device from our servers, then this win would not be able to credit to your account. However, each result being sent from our servers will be able to credit to your account once a connection is reestablished between your device and the server. If you notice that these connection issues are continuing to occur, it might be a good idea to make sure you're playing on a strong Internet connection. Sometimes even switching to a different Big Fish Casino game can help if you’re having trouble, or waiting for the connection to get better. This will help make sure you have the best experience possible when playing the game.=====================================To reiterate, every single spin made in the game will be recorded in each player's respective log. If Customer Support is unable to find the spin/play in question, we are unable to compensate for said spin/play. I wanted to note that our logs also show when our game has made an error; it will show if a winning spin was not credited properly. In these cases, we are more than happy to provide the missing currency, but the confirmation must be made before a credit is given. I also wanted to add that per our Terms of Use, we are unable to refund purchases that have been used in-game. It appears that you currently have 292,742 chips on your account which shows that all chip purchases made in the month of July has been used for normal game play. If you’d like further information regarding these terms, please follow this link:Big Fish Terms of Usehttp://www.bigfishgames.com/company/terms.htmlWe are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
Complaint: [redacted]I am rejecting this response because: You have wrongly charged me for MORE than 12 months. Refund the full amount of money you stole. Sincerely,[redacted]
Big Fish Recent Revdex.com Correspondence
We understand that Ms. [redacted] has contacted the Revdex.com in regards to a previous complaint (Complaint ID# [redacted]). We are happy to assist with resolving this issue as quick as possible.
It appears that we had already reached out to Ms. [redacted] directly through our website about this issue. After doing some research, it appears that we responded on Jan. 12th, 2016, (Incident# [redacted]). I've included our response below:
[redacted]
Hi [redacted],
Recently you contacted the Revdex.com about problems with two of your games. My name is Jon and we are happy to assist you with this. I’ve included a copy of our recent Revdex.com correspondence for you below. You can reply directly to this message for the fastest possible response. We are always happy to help to the best of our abilities.
I look forward to hearing from you.
JonTier II Billing - Customer Supportwww.BigFishGames.comSwimming in the pond Mon - Fri 9:30 - 5:00 PST
<b>Big Fish Recent Revdex.com Correspondence</b>
We understand that Ms. [redacted] has contacted the Revdex.com in regards to problems you've encountered with two of your games. We are happy to assist with resolving this issue as quickly as possible.
Ms. [redacted],
My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.
I understand that you've encountered problems contacting us. I checked our system and it appears that for whatever reason, we've not received any emails from you since Nov. 12th, 2015 (Incident# [redacted]. This isn't to say that I don't believe that you've sent us emails, just that they're not getting to us for whatever reason.
You mentioned that two of your recently purchased games weren't working. If you like, I can replace them for you. If you can let me know what games you're having problems with, I can issue you coupon codes to get other games in their place right away.
We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue.
Contact Us https://www.bigfishgames.com/help/?rn=ask
[redacted]
After seeing that Ms. [redacted] was still having issues, we reopened that incident (#[redacted]) and emailed her again. In that email, we have informed her that her Big Fish Game Club membership has been canceled (as requested) as of Friday, March 11, 2016. Even though the membership is canceled, Ms. [redacted] will still have access to the account and her games. She will also be able to redeem any unused Game Club credits still on the account.
We have also replaced both Cadenza: Music, Betrayal and Death Collector's Edition and Mystic Inn for her with 100% off coupon codes. Those codes will allow her to get any one Collector's Edition and any one standard version game of her choosing.
It appears that we have addressed all of Ms. [redacted] previous concerns and have nothing further to add.
We do encourage her to contact us directly if he has any new issues to discuss. Either through this site, or by replying directly to the email sent to her from our system. We are more than happy to help.
Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
We understand that Mr. [redacted] has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membership. We are happy to assist with resolving this issue as quickly as possible.
Mr. [redacted],
My name is [redacted], I’m one of the Customer Support Tier II Billing Specialists here at Big...
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.
I understand that you're still receiving a monthly charge after having canceled your membership earlier. I can see that you had contacted us about the account under the [redacted]) and that we had not only canceled that for you, but refunded the last 12 months of $6.99 charges back to your card.
I checked that account, to see if the membership had been re-activated, and can confirm that the membership on that account is still inactive. However, in my research, I did find a second account. Is there anyone in the household named Diana that uses the [redacted]@xxxxxx.xxx email address?
Looking at that account, I can see that the membership on it was recently canceled July 27th, 2015. The last charge made from that account was on April 28th, 2015. There are no charges after that date.
Is it possible that the account we're looking for might be under a different email address? To better assist you, please provide as much of the following information about the order as possible.
1) First 4/last 4 digits of the card that was recently charged Example: 1234 XXXX XXXX 5678 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address
Once I have this information, I'll be able to find those charges for you and get this matter resolved.
We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Mr. [redacted]’s concerns with this issue.
Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to our Big Fish Casino game. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about...
this issue. After doing some research, it appears that we responded on June 15th, 2015, (Incident# [redacted] I've included our response below: Hi [redacted],This is Taryn in Seattle again and I noticed that you'd sent in several additional messages over the course of the day yesterday. I want to make sure that we help you out as much as possible so I went ahead and grabbed all of these messages as well. Before we get started, I just wanted to mention it's not necessary to submit multiple support tickets. I can certainly understand wanting to make sure we’ve received your request for help on any issues you have encountered and also wanting a speedy resolution. When multiple new requests are submitted and waiting to be answered, this will delay our response as new requests are answered in the order received along with all other requests from other players. We want to make sure we’re able to address all of the issues you’ve written in about, so we ask that you reply to the original auto-reply you receive; this will allow us to receive your new emails directly together and to make sure we’ve been able to see any new issues that may have arisen, also helping to speed up our response to you. Since we only answer one open incident per customer at a given time, all other open incidents will be closed out. Regarding these additional uncredited wins, the gameplay logs don't show any activity on this account within 10 minutes of 2:00pm or 4:15pm EST on June 14. I did find a session between 8:37pm and 8:47pm EST, however none of the spins recorded on your account during this timeframe had a result that started with a cherry, wild, and Liberty Bell in the first (vertical) reel. Because most of the times reported land on periods of inactivity for this account and the one session I was able to find in the logs didn't involve any spins with the result pictured in your screenshot I suspect that we might be working with some incorrect times. To help me find those spins for you, it might be a good idea to check the data on your screenshots and see what time and date they were created so we can be sure that we're investigating the correct timeframe in the gameplay logs. Please do feel free to get back to me if you have any additional information about these spins, including the one that I already replied to you about. Best, Tarynwww.BigFishGames.comPearl diving in the Pond Sunday through Thursday. We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to access your Big Fish account. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website...
about this issue. After doing some research, it appears that we responded on September 28th, 2015, (Incident# [redacted] included our response below: Hi [redacted], My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you. I'm sorry to hear that you're having problems getting into your Big Fish account. It sounds like this problem may be related to the password. I would be happy to help you with this. I’ve reset your password, so can now access your Big Fish Games Account. The sign in information is: E-mail Address: ################Password:########## Once you have successfully logged in, to reset your password to something that you can remember, just follow these steps: 1. Click on your user name (wjnank) and in the drop down menu, select Account Info2. Under the Password section, click the Edit button and put in what you want your password to be.3. Make sure that you click “Save Changes”. You can then use your new password to log-in. I hope this helps, and if you have any other questions, please feel free to contact me again. I am more than happy to help. We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms[redacted] has contacted the Revdex.com in regards to monthly charge. We are happy to assist with resolving this issue as quickly as possible. Ms[redacted], My name is Jon, I’m one of the Senior Customer Support Representatives here at Big Fish. I’d...
like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.From your description, it sounds like you're seeing charges after canceling your Big Fish Game Club membership. I can help you with this. I was unable to locate your account under the [redacted] email address. Is it possible that the account in question was under a different email? To better assist you, please provide as much of the following information about the order as possible. 1) First 6/last 4 digits of the card that was recently charged Example: [redacted] 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing addressOnce I have this information, I can start working towards getting this matter resolved and those charges stopped. We are always happy to help a customer directly. Ms[redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms[redacted]’s concerns with this issue.
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to our Big Fish Casino game. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue....
After doing some research, it appears that we responded on Oct. 27th, 2015, (Incident# [redacted]). I've included our response below:Hi [redacted],Thanks for taking the time to write back in. We definitely don't want you to miss out on these wins; that’s why to make up for this inconvenience (and because we can see that you've been a great customer) I’ve been able to add 20,000,000 chips to your account as of this writing. This takes your chip total from 4,869,292 to 24,869,292, at the time of this writing.If you encounter any other issues in the future, please be sure to include the date and time of the incident, along with any screenshots you're able to provide. This will help us to efficiently research the issue for you. I hope I was able to help. If there is anything else I can do to assist you further in this situation, please let me know. Feel free to respond to this email to get me directly.Best wishes,Cherylwww.BigFishGames.comSplashing in the pond: Tuesday- SaturdayWe are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us http://bigfishgames.custhelp.com/app/ask
We understand that Mr. [redacted] has contacted the Revdex.com in regards to the odds in Big Fish Casino. We are happy to assist Mr. [redacted] with resolving this issue as quick as possible. Mr. [redacted], Our games feature simulations of popular Casino games, and the probability of success or...
failure in all our slot and table games is the same for all players, no matter of the age, experience level, or chip total of their account. The odds do not change and are not manipulated in anyway, for any player, at any time. We want to help make sure you can enjoy yourself as much as possible when playing Big Fish Casino, and the help article below contains further information about this: Odds In regards to the requested refund, because the chips that were purchased have been used, we will be unable to issue any refunds; however, we have been able to add 25,000,000 chips to your account; this increased the chip total on the account from [redacted]. As to the moderation of our Facebook page, Facebook posts need to adhere our Community Guidelines, which are designed to help keep our page safe and engaging for all users. Please note that while these rules cover typical situations, they cannot anticipate everything. We reserve the right to take any actions we deem appropriate to protect the integrity of our Facebook page, such as removing posts and banning users. These guidelines can be viewed at any time from the link below: Big Fish Casino Facebook Community Guidelines We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below. An account specialist has also reached out to you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to address any additional questions or concerns. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Mr. [redacted]’s concerns with the odds in our games. Contact Us Contact Customer Support
Complaint: [redacted]
I am rejecting this response because: It does not state anywhere on the purchasing tab you might be charged taxes, so this was unexpected. It should be advertised that taxes may be included depending on the state in which you live.
Sincerely,
[redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to your games not working. We are happy to assist with resolving this issue as quickly as possible. Ms. [redacted], My name is Jon, I’m one of the Senior Customer Support Representatives here at Big...
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I can see that you've canceled your Big Fish Game Club membership on Nov. 14th, 2016 after contacting us on. Since it looks like there was some miscommunication involved, I've gone ahead with refunding those 5 charges of $7.55 each as of March 23rd, 2017. These refunds are being processed as of today and should show up on your bank account in approximately 3-10 business days. Again, I apology for any misunderstanding.I understand that you were having some technical problems with your games. You mentioned previously that you had spoken to someone that said they had found a trojan on your computer and wanted to sell you protection. I can definitely guarantee that whoever you had spoken with was not one of our techs. We don't offer any anti-virus protection software and would not remote into your system without prior permission being given by you via email. I'm sorry that you experienced that and would like to help you get your games working. I've sent you an email to your [redacted] address with some questions about the problem you're having. I'm also including steps for running our diagnostic program, Dr. F[redacted]. This program won't fix the issue, but it will collect the information I need to help you. We are always happy to help a customer directly. Ms. [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us (https://bigfishgames.zendesk.com/hc/en-us/sections/115000328528-Contact-Us)
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to accessing her account. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue. After doing some research, it appears that we responded on Nov. 11th, 2016, (Incident# [redacted]). I've included our response below:Hi [redacted],My name is Jon, I’m one of the Senior Customer Support Representatives here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you.I understand that you're still having problems with your password. I've gone ahead with resetting it for you. You can sign into your account with the information below: E-mail Address: [redacted]Password: [redacted] Once you have successfully logged in, to reset your password to something that you can remember, just follow these steps: 1. Click on your user name ( [redacted]) and in the drop down menu, select Account Info2. Under the Password section, click the Edit button and put in what you want your password to be.3. Make sure that you click “Save Changes”. You can then use your new password to log-in. For more details, I've included a help article below:<as-html><a href="https://www.bigfishgames.com/help/?rn=155">Change Your Account Email or Password</a></as-html>I hope this helps, and if you have any other questions, please feel free to contact me again by replying directly to this email. I am more than happy to help.JonSenior Customer Support Representativewww.BigFishGames.comSwimming in the pond Mon - Fri 9:30 - 5:00 PSTWe are always happy to help a customer directly. Ms. [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressedMs. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms. [redacted] has contacted the Revdex.com in regards to Big Fish Casino accounts. We are happy to assist with resolving this issue as quick as possible. It appears that Ms. [redacted] has already contacted us directly through our website about this issue....
After doing some research, it appears that we responded on Dec. 15th, 2016, (Incident# [redacted]). I've included our response below:[redacted]Hi [redacted] My name is [redacted], I'm on the Big Fish Casino team here in Seattle. I saw that you had a question about the ban on your account, and I will be sure to help you out with that.After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been banned. I have a link to our Terms of Use below:<as-html><a href="http://www.bigfishgames.com/company/terms.html">Big Fish Terms of Use</a></as-html>Due to the nature of this activity, this decision is final, and we have nothing further to add regarding your account. Further emails regarding the ban will not be addressed.Thank you,[redacted]www.BigFishGames.comSwimming in the pond Monday - Friday[redacted]We are always happy to help a customer directly. Ms. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Ms. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]I am rejecting this response because: The refund of coins I requested was not nearly what was given to me. I requested a $20 million coin refund and would like the difference between what they gave me and the amount I requested. I would also like to know what the actual odds are on their Vegas Party Slot games (which should be posted for all players to see).Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: If you do not buy you cannot play for any length of time. Even at a minimum bet. From June 8 to June 12 I purchased $600 worth of packages and was gifted 75 million from you as well as 50 million in a second chance bonus. None of it lasted more than 20 minutes. You are very cryptic about what your odds are. I played long before the new owners took control and I once only needed to make one or two purchases per week and played nearly all day throughout the week. Now the same package which actually now comes with more chips rarely lasts 24 hours. This app has many wonderful components to it and you have added more since the change but the odds are getting worse and feel you are taking advantage. I also received no email from you as stated in your response.
Sincerely,
[redacted]
Big Fish Recent Revdex.com Correspondence We understand that Mr. [redacted] has contacted the Revdex.com in regards to their Casino account. We are happy to assist with resolving this issue as quick as possible. It appears that Mr. [redacted] has already contacted us directly through our website about this issue. After...
doing some research, it appears that we responded on Nov. 22nd, 2016, (Incident# [redacted]). I've included our response below:[redacted]Hi there [redacted],This is Ryan in Seattle here and thanks for contacting us. First things first, I have to apologize for the wait in response to your original question, as well as that previous message that was sent your way. We've been running a little behind our usual response time as of late, and this was a response sent to many players at once in an attempt to resolve issues faster. Thanks for all your patience!I understand you've recently received a new phone and would like some help getting your old Jackpot City Slots account back onto it. I definitely want to make sure you have access to the account you'd prefer to on your device and I can absolutely help you out with this today.Thanks to your help, I was able to locate and move over your old [redacted] account, as well as 4,245,000 coins from your [redacted] account. This raises the current coin total from 613,970 to 4,858,970 coins.Let's go ahead and uninstall and reinstall Jackpot City Slots on your Android device so these changes can take effect. This will not affect your chips or player information, as they are attached to the account itself, which is stored on our server. You can reinstall the app on an Android device from the My Apps section of the Play Store app. Here are some general steps to uninstall and reinstall the App through Google Play:<as-html><ol><li>Open the Google Play Store app.</li><li>Swipe across the screen from left to right (or tap the <b>Menu</b> icon) to open the <b>Store home</b> menu.</li><li>Tap <b>My apps</b>.</li><li>From the list, tap Jackpot City Slots.</li><li>Select <b>Uninstall</b>.</li><li>After the app uninstalls, please select <b>Install</b> to download it again.</li></ol></as-html>If these steps don’t apply to your device it may be because there are many different Android devices available. I can provide other steps if you let me know the model of Android you are using.Here is a help article with more information about installing Jackpot City Slots:<as-html><a href="https://www.bigfishgames.com/help/f2p/?rn=2379">Jackpot City Slots</a></as-html>Thanks again for reaching out to us, and I hope I was able to help get everything sorted out for you today, [redacted]. If you have any questions or concerns for us to address in the future, please create a new support ticket for any new issue you might encounter and we're happy to be of assistance!Kind regards,Ryanwww.BigFishGames.comSwimming in the pond Sunday-Thursday[redacted]We are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possible. You can also reply with the info through this Revdex.com contact. We hope that we have addressed Mr. [redacted]’s concerns with this issue. Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Mr. [redacted] has contacted the Revdex.com in regards to not receiving compensation for a winning spin in Big Fish Casino that didn’t properly credit to your account. We are happy to assist her/him with resolving this issue as quickly as possible. Mr. [redacted],I pulled up your account and...
it looks like we've been in touch regarding this inquiry (Reference # [redacted] I've pasted a couple of our correspondences below from that incident for your convenience:=====================================First, thanks for sending me your Friend Code and those screenshots! After doing some research, I wasn't able to see a matching spin in Wicked Wins with 5 houses around the time that you wrote in. If the display did happen to freeze on a result other than the one being sent to your device from our servers, then this win would not be able to credit to your account. However, each result being sent from our servers will be able to credit to your account once a connection is reestablished between your device and the server. Looking into your account and the table logs from the time you were playing, I can also see that there was a disconnect from the table before the pot burst. Because of this, the chips from the pot burst weren’t added to your account. Disconnects can happen for a variety of different reasons, but it’s usually due to a connection error between our servers and your device. I’ve provided some suggestions below to try to help improve your experience while playing Big Fish Casino in the future. Additionally, I’ve been able to credit your account this time for the chips you missed out on from the disconnect. I’ve have added 750,000 chips to your account, increasing your total from 1,574 to 751,574 chips as of this writing. We do everything we can on our end to ensure a stable connection, but ultimately this connection is outside of our control once away from our server. However, we can offer some general connectivity suggestions to help make sure you’re getting the best connection possible on your device, and to try to help prevent this from happening in the future. If you’re playing on a WiFi network, we recommend being as close as possible to the router to make sure you have a strong signal. If you’d like any further information about disconnects, I’ve listed a great help article below:Connection Problems and 'Slow Network' Warninghttp://www.bigfishgames.com/help/f2p/index.html?rn=2033If you do encounter any issues in the future, feel free to get in touch with us. To help us verify any future issues, please be sure to include the time and date the issue occurred, along with the specific amount lost and any other relevant details.--------Although we definitely appreciate screenshots, we do need to verify these types of issues with our game logs, as we use these logs to track gameplay issues. If the display did happen to freeze on a result other than the one being sent to your device from our servers, then this win would not be able to credit to your account. However, each result being sent from our servers will be able to credit to your account once a connection is reestablished between your device and the server. If you notice that these connection issues are continuing to occur, it might be a good idea to make sure you're playing on a strong Internet connection. Sometimes even switching to a different Big Fish Casino game can help if you’re having trouble, or waiting for the connection to get better. This will help make sure you have the best experience possible when playing the game.=====================================To reiterate, every single spin made in the game will be recorded in each player's respective log. If Customer Support is unable to find the spin/play in question, we are unable to compensate for said spin/play. I wanted to note that our logs also show when our game has made an error; it will show if a winning spin was not credited properly. In these cases, we are more than happy to provide the missing currency, but the confirmation must be made before a credit is given. I also wanted to add that per our Terms of Use, we are unable to refund purchases that have been used in-game. It appears that you currently have 292,742 chips on your account which shows that all chip purchases made in the month of July has been used for normal game play. If you’d like further information regarding these terms, please follow this link:Big Fish Terms of Usehttp://www.bigfishgames.com/company/terms.htmlWe are always happy to help a customer directly. Mr. [redacted], you are always welcome to contact Big Fish Games for any account, Game Manager, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below. I have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact.Contact Ushttp://bigfishgames.custhelp.com/app/ask
Complaint: [redacted]I am rejecting this response because: You have wrongly charged me for MORE than 12 months. Refund the full amount of money you stole. Sincerely,[redacted]
please closed my complaint