Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to a monthly $chargeWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI understand that you're still seeing a monthly charge from us, so I checked our system to look up the status of your accountI checked our system, and found an account with the susan***@yahoo.com e-mail address, however, it does not have an active Game Club membershipIs it possible that the membership is on an account with a different e-mail address? In order to locate the account in question, I've sent you an email via our internal system (Incident# ***-***) asking for information that will help me locate the account in question.Just reply directly to that email with the information, I can start working towards locating those charges and getting this matter resolved for you.We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible Ms***, My name is Jon, I’m one of the Customer Support Tier
II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you You may have already received a cancellation confirmation from us, but I wanted to send a separate e-mail letting you know that your Big Fish Game Club is canceled, effective Monday, September 14, There will be no further charges toward this membership serviceI’ve also refunded the last charge made to the account for $This refund is being processed as of today and should show up on your bank account in approximately 3-business days. Looking at the account, it appears that the membership was started on July 30th, with the purchase of Word Wizard Deluxe with the complimentary coupon code we issued you earlier. When placing an order on our site with the Big Fish Game Club membership selected, the following text appears directly under the Place Order button: "By clicking "Place Order", you agree to the Big Fish Game Club Terms of Service, and authorize us to charge the credit card or other payment method you've selected. You will not be billed for Game Club until your month free trial endsAfter your trial, your membership will continue and you will be charged $ (plus applicable taxes) per monthYou can cancel any time from your My Account page." Once a membership is activated, an email is then sent titled "Welcome to Big Fish Game Club"This email not only provides details about the membership, but also includes the billing date and how to cancel the membership Even though the membership has been canceled, your account will remain accessible and you’re still able to play your game If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club and the included benefits, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
We understand that Ms*** has contacted the Revdex.com in regards to a refund for her purchase of Royal Jigsaw We are happy to assist her/him with resolving this issue as quickly as possible. Ms ***,I pulled up your account and it looks like we've been in touch regarding this inquiry
(Reference # ***)I've pasted our correspondence below for your convenience:=====================================We definitely don't want you to be stuck with a game you can't play Darlene, so as you've requested, I have refunded the purchase of Royal Jigsaw This refund of $should show up for you in the next 3-days.=====================================We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttps://bigfishgames.zendesk.com/hc/en-us/articles/
Complaint: ***I am rejecting this response because: I have had trouble with so many games and now have coupon codes to buy new games I no longer trust their games I paid in $$ for many of the games and only got coupons to replace them I think this is ridiculous I will not use the coupons so I am out about $with the games that I received coupons for I want my money back.Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely, I cannot access my account with the email I have for Big Fish. I had to change it so many times just to get in, I do not
even know the password now. I want a $refund and all memberships cancelled. When I receive that I will be okay.*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We understand that Miss *** * *** has contacted the Revdex.com in regards to the amount of chips bet in Big Fish CasinoWe are happy to assist Ms*** with resolving this issue as quick as possible. We are always happy to help a customer directly Ms***, you are always
welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowIf you reply through that message or the link below we can quickly work together to help you with your concern about your accountThis will be the quickest way we can resolve this for youYou can also reply with the info through this Revdex.com contactWe hope that we have resolved Ms ***'s concerns with how many chips she has on her account. Contact Ushttps://bigfishcasino.zendesk.com/hc/en-us/requests/new
Greetings, This is *** again with Big FishWe have been in correspondence with *** *** on this matter since November 11th, We located the source of the charges on a 2nd account, canceled the membership active on that account, and refunded the last months of charges on November 15th, 2016, and provided an email confirming this to *** *** address (Incident# ***)It appears that we have addressed all of *** *** previous concerns and have nothing further to addWe do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help.Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms *** has contacted the Revdex.com in regards to issues with the amount of wins and bonuses on her Big Fish Casino account and concerns regarding our in-app promotionsWe are happy to assist Ms *** with resolving this issue as quick as possible Ms ***,
Every game we offer has the same probability of success for every player, and those odds do not change at any time, for any playerWe certainly want to make sure that you’re able to enjoy yourself while playing Big Fish Casino, and I’ve provided a link to a help article with additional information regarding this below: Odds As to those bonuses, the VIP Monthly Bonus is calculated as a percentage of the total number of chips and gold purchased on an account in the preceding calendar month, which are credited on the first day of the next monthWe have investigated and can confirm that the VIP Monthly Bonuses received in the two months prior to when this complaint were submitted were the correct amounts, and were able to credit properly to the account Regarding our in-app promotions, the winners of those promotional giveaways within the app are randomly selected among all qualifying entrants, and any winners that are announced on our *** page are real players Regarding the requested refund, we can see that the chips that have been purchased have been usedAs such, we are unable to issue a refund for those purchases; however, we have been able to add 100,000,chips to your accountThis increased the chip total from to 100,000, We are always happy to help a customer directly. Ms ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future, the best way to reach us is through our Contact Us Page linked belowAn account specialist has also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to resolve these issues. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms ***’s concerns with these issuesContact Us Contact Customer Support
Big Fish Recent Revdex.com Correspondence
We understand that Ms*** has contacted the Revdex.com in regards to our Big Fish Casino gameWe are happy to assist with resolving this issue as quick as possible
It appears that Ms*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on June 14th, (Incident# ***)I've included our response below:
***
Hi ***,
It's Tiara againThank you for writing backI wanted to apologize about my late responseI was out of the office, and I wanted to thank you for your patience while I was away
Thanks for passing along the date and time this issue occurredThat's super helpful, and I really appreciate itI wanted to let you know that I was able to take another look at our gameplay logs in Undying Love on June between 2:PM to 3:PM CSTIn our gameplay logs, I was able to see that there was 72,270,chips in the account at 3:pm CST, and a win for 330,chips was hit on line 7, which brought your chip total to 72,006,chips at that timeDuring this gameplay session, I was unable to see an instance where a jackpot for 900,754,chips was hit
Although Customer Support is usually unable to issue currency for issues that we are unable to verify in the gameplay logs, I was able to credit 50,000,chips to your account for the inconvenience of the situationThis brought your chip total from 370,633,to 420,633,at the time this email was sent
If you have anything else to add regarding this particular inquiry, please let me know by replying directly to this email and I'll be happy to helpOtherwise, for any future issues or inquiries, please feel free to create a new ticket with us through our help pages, which I've linked below:
Big Fish Casino Help Site
Warm Regards,
Tiarawww.BigFishGames.comFishin' in the pond Monday - Friday
***
We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms** ** *** has contacted the Revdex.com in regards to charges stemming from a Big Fish Game Club MembershipWe are happy to assist Ms** ** *** with resolving this issue as quick as possibleMs** ** ***, I’ve used your email to locate your account within our systemI can see
the membership began with the purchase of Virtual Villagers: The Tree of Life on June 16th, I also see that as of November 18th, 2017, that membership has been cancelledSince the membership was not desired, I have gladly gone ahead and refunded the previous five months of charges related to the membership, totaling CAD$Please allow 5-business days for your financial institution to process this refundAn email has also been sent to your inbox with a receipt for this refundWe are always happy to help a customer directly. Ms** ** ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future, the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message we can quickly work together if there is anything else we can assist with. This will be the quickest way to get in contact with us. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms** ** ***’s concerns with the Big Fish Games Club MembershipContact Us https://bigfishgames.zendesk.com***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere are a few things that need to be made clear first I contacted big fish several times about this issue and got responses that did not address the problemNo one bothered to look at the screen shot I sent which clearly showed the error In big fish's response you see they only mentioned one time I contacted them This happens a lot with big fish games.When you have a problem, it is so hard to get to them to air complaints, and if you do get through it is usually a form letter that bears no relationship to the problem The new format has no help button to send an email to themI feel it is on purpose, although it might have been overlookedI am satisfied that big fish paid me what I wonI just hope this doesn't happen again Sincerely, *** ***
We understand that Ms*** has contacted the Revdex.com again in regards to still being unable to sign into her accountWe are happy to assist with resolving this issue as quick as possible
I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference ***)I've pasted our correspondence below for your convenience:
***
Ms ***,
I understand that the recent password you received appears to still not be workingTo get around this, I've personally reset your password again herePlease use the following information when signing in:
Email address:***
Password: ***
The password is case sensitiveI recommend copying and pasting the password to ensure that it takes correctlyTo copy and paste the password:
Highlight the password
Press Ctrl and the C key on your keyboard, or you can right click and select 'Copy' from the menu that comes down, this will copy the password
When at the sign in screen, press Ctrl and the V key or right click and select paste to paste the password in there
Once into the account you'll be able to change the password back to something that you'd likeYou'll also be able to change the email address to your new one if you'd like toThese options can be found in the Your Account Information page
We are always happy to help a customer directly. Ms*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to get you signed into your account. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms *** concerns with being able to sign in
Contact Us
http://bigfishgames.custhelp.com/app/ask
We understand that Mr***has contacted the Revdex.com in regards to charges from us that he doesn't recognizeWe are happy to assist her/him with resolving this issue as quickly as possible. Mr***, I pulled up your account and it looks like we've been in touch regarding this inquiry
(Reference # ***)I've pasted our correspondence below for your convenience: ===================================== With the information you provided, I was able to locate an account in our system under your name that had some chargesThe account appears to be under a different email addressIn any case, the charges have been canceled as of 31st of March due to the most recent two charges being disputed and chargedback I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days===================================== We are always happy to help a customer directly. Mr***, you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply through that message or the link below we can quickly work togetherThis will be the quickest way we can resolve this for youYou can also reply with the info through this Revdex.com contactContact Us: https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Su...⇄
Big Fish Recent Revdex.com Correspondence We understand that MsBukit has contacted the Revdex.com in regards to Virtual City 2: Paradise ResortWe are happy to assist with resolving this issue as quickly as possible Ms***, My name is ***, I’m one of the Customer Support Tier II Billing
Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you're unable to reinstall Virtual City 2: Paradise Resort from your Big Fish account's Purchase History. I would be more than willing to look into this for youHowever, I was unable to locate an account using the ***@yahoo.com addressI was also unable to find any previous contact using that email addressIs it possible that the account in question is under a different email address? To better assist you, please provide as much of the following information about the order as possible 1) First 6/last digits of the card that was recently charged Example: 56XX XXXX 7890 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address Once I have this information, I can find out more about this issue for you. We are always happy to help a customer directlyMs*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We understand that Ms *** has contacted the Revdex.com in regards to being unable to install the Big Fish Game ManagerWe are happy to assist with resolving this issue as quick as possibleMs *** I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference
#***)I've pasted our correspondence below for your convenience: If you're getting an error with the Game Manager, this will often indicate that there are specific damaged files that are causing it to be unable to open What we can do is start over completely fresh by removing the Big Fish Games app (Game Manager) and some certain files that can become damaged and might be causing issues First, let's uninstall the if it's installed currently, it sounds like it might not be installed currently, but as a precaution please follow these steps: Move your mouse into the lower-left corner of your screen and right-clickSelect Control Panel then Programs and FeaturesFrom the list of programs, select Big Fish Games: Game ManagerClick the Uninstall/Change button at the top of the listConfirm that you want to uninstall Then, let's run the Big Fish Games Removal tool to remove any damaged filesTo get started, please click the link below and download and run the file Big Fish Removal Tool Select Run or Save File to download the Removal tool Next, open the Big Fish Removal ToolOnce you’ve agreed to the terms, you will be given a page with two options to selectPlease un-check the option for Delete All Big Fish Background Folders, and just leave the Delete cef File option checkedThen hit ProceedYou'll get a message that the cef file was deleted, and after you hit Ok, the process should be finishedEither use the link from the tool, or the link below to try reinstalling the Big Fish Games app again: Download Big Fish Games app for PC We are always happy to help a customer directly. Ms *** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to resolve the errors that you are seeing. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms ***’s concerns with these steps." Contact Us https://bigfishgames.zendesk.com/hc/en-us/articles/***
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to problems installing gamesWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI am sorry to hear that you were having problems with your system and not able to get Nancy Drew: Tomb of the Lost Queen or Criminal Minds to download on to your computer. I have refunded the charge made for the purchase of that game in the amount of $This refund is being processed as of today and should show up on your bank account in approximately 3-business days.I also noticed that you had an active Game Club membership on your Big Fish Games accountThe Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase.I understand that it was not necessarily your intent to have this, so if you like, I can cancel your Game Club membership for youEven if the membership is canceled, your account will remain accessible and you'll still able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will helpUsing Game Club Creditshttp://www.bigfishgames.com/help/index.html?rn=937.For more information about Big Fish Game Club, please see the following help article:Big Fish Game Clubhttp://www.bigfishgames.com/help/index.html?rn=907We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us http://bigfishgames.custhelp.com/app/ask Tell us why here
Big Fish Recent Revdex.com Correspondence We understand that Mr*** has contacted the Revdex.com in regards to unwanted monthly subscriptionWe are happy to assist with resolving this issue as quick as possibleIt appears that Mr*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on January 10th, (Incident# ***)I've included our response below:***Hello ***,This is Beth in SeattleThank you for contacting usIt sounds like your sign in email has gone missingI totally know what it's like to have an inaccessible account, and I can look into this for you right away.Let me start by apologizing for the delay in response timeWe are currently experiencing a high volume of tickets and are behind our 24-hour response time, but we are working hard to get all caught up and I am here to help you now.I believe I've located the account in our system, but in order to securely identify this account to you, I'll just need a little more informationHere's what will help me get this resolved for you:PayPal Transaction IDPayPal Billing AgreementPayPal Invoice IDThe digit Order Number that appears next to a chargeSpecific game titlesOnce we get this information, I'll be happy to get this handled for you.Cheers,Bethwww.BigFishGames.comIn the office Tuesday - Saturday***Since Jan10th, we have canceled the membership that was found on an account we believed was associated with Mr***This issue was escalated up to our Senior Customer Support RepresentativesHowever, after further questions and research, we were not able to determine that the account in question actually belongs to Mr***We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to a monthly $chargeWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI understand that you're still seeing a monthly charge from us, so I checked our system to look up the status of your accountI checked our system, and found an account with the susan***@yahoo.com e-mail address, however, it does not have an active Game Club membershipIs it possible that the membership is on an account with a different e-mail address? In order to locate the account in question, I've sent you an email via our internal system (Incident# ***-***) asking for information that will help me locate the account in question.Just reply directly to that email with the information, I can start working towards locating those charges and getting this matter resolved for you.We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible Ms***, My name is Jon, I’m one of the Customer Support Tier
II Billing Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you You may have already received a cancellation confirmation from us, but I wanted to send a separate e-mail letting you know that your Big Fish Game Club is canceled, effective Monday, September 14, There will be no further charges toward this membership serviceI’ve also refunded the last charge made to the account for $This refund is being processed as of today and should show up on your bank account in approximately 3-business days. Looking at the account, it appears that the membership was started on July 30th, with the purchase of Word Wizard Deluxe with the complimentary coupon code we issued you earlier. When placing an order on our site with the Big Fish Game Club membership selected, the following text appears directly under the Place Order button: "By clicking "Place Order", you agree to the Big Fish Game Club Terms of Service, and authorize us to charge the credit card or other payment method you've selected. You will not be billed for Game Club until your month free trial endsAfter your trial, your membership will continue and you will be charged $ (plus applicable taxes) per monthYou can cancel any time from your My Account page." Once a membership is activated, an email is then sent titled "Welcome to Big Fish Game Club"This email not only provides details about the membership, but also includes the billing date and how to cancel the membership Even though the membership has been canceled, your account will remain accessible and you’re still able to play your game If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club and the included benefits, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
We understand that Ms*** has contacted the Revdex.com in regards to a refund for her purchase of Royal Jigsaw We are happy to assist her/him with resolving this issue as quickly as possible. Ms ***,I pulled up your account and it looks like we've been in touch regarding this inquiry
(Reference # ***)I've pasted our correspondence below for your convenience:=====================================We definitely don't want you to be stuck with a game you can't play Darlene, so as you've requested, I have refunded the purchase of Royal Jigsaw This refund of $should show up for you in the next 3-days.=====================================We are always happy to help a customer directly Ms***, you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact.Contact Ushttps://bigfishgames.zendesk.com/hc/en-us/articles/
Complaint: ***I am rejecting this response because: I have had trouble with so many games and now have coupon codes to buy new games I no longer trust their games I paid in $$ for many of the games and only got coupons to replace them I think this is ridiculous I will not use the coupons so I am out about $with the games that I received coupons for I want my money back.Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Complaint: ***I am rejecting this response because:Sincerely, I cannot access my account with the email I have for Big Fish. I had to change it so many times just to get in, I do not
even know the password now. I want a $refund and all memberships cancelled. When I receive that I will be okay.*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We understand that Miss *** * *** has contacted the Revdex.com in regards to the amount of chips bet in Big Fish CasinoWe are happy to assist Ms*** with resolving this issue as quick as possible. We are always happy to help a customer directly Ms***, you are always
welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowIf you reply through that message or the link below we can quickly work together to help you with your concern about your accountThis will be the quickest way we can resolve this for youYou can also reply with the info through this Revdex.com contactWe hope that we have resolved Ms ***'s concerns with how many chips she has on her account. Contact Ushttps://bigfishcasino.zendesk.com/hc/en-us/requests/new
Greetings, This is *** again with Big FishWe have been in correspondence with *** *** on this matter since November 11th, We located the source of the charges on a 2nd account, canceled the membership active on that account, and refunded the last months of charges on November 15th, 2016, and provided an email confirming this to *** *** address (Incident# ***)It appears that we have addressed all of *** *** previous concerns and have nothing further to addWe do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help.Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms *** has contacted the Revdex.com in regards to issues with the amount of wins and bonuses on her Big Fish Casino account and concerns regarding our in-app promotionsWe are happy to assist Ms *** with resolving this issue as quick as possible Ms ***,
Every game we offer has the same probability of success for every player, and those odds do not change at any time, for any playerWe certainly want to make sure that you’re able to enjoy yourself while playing Big Fish Casino, and I’ve provided a link to a help article with additional information regarding this below: Odds As to those bonuses, the VIP Monthly Bonus is calculated as a percentage of the total number of chips and gold purchased on an account in the preceding calendar month, which are credited on the first day of the next monthWe have investigated and can confirm that the VIP Monthly Bonuses received in the two months prior to when this complaint were submitted were the correct amounts, and were able to credit properly to the account Regarding our in-app promotions, the winners of those promotional giveaways within the app are randomly selected among all qualifying entrants, and any winners that are announced on our *** page are real players Regarding the requested refund, we can see that the chips that have been purchased have been usedAs such, we are unable to issue a refund for those purchases; however, we have been able to add 100,000,chips to your accountThis increased the chip total from to 100,000, We are always happy to help a customer directly. Ms ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future, the best way to reach us is through our Contact Us Page linked belowAn account specialist has also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to resolve these issues. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms ***’s concerns with these issuesContact Us Contact Customer Support
Big Fish Recent Revdex.com Correspondence
We understand that Ms*** has contacted the Revdex.com in regards to our Big Fish Casino gameWe are happy to assist with resolving this issue as quick as possible
It appears that Ms*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on June 14th, (Incident# ***)I've included our response below:
***
Hi ***,
It's Tiara againThank you for writing backI wanted to apologize about my late responseI was out of the office, and I wanted to thank you for your patience while I was away
Thanks for passing along the date and time this issue occurredThat's super helpful, and I really appreciate itI wanted to let you know that I was able to take another look at our gameplay logs in Undying Love on June between 2:PM to 3:PM CSTIn our gameplay logs, I was able to see that there was 72,270,chips in the account at 3:pm CST, and a win for 330,chips was hit on line 7, which brought your chip total to 72,006,chips at that timeDuring this gameplay session, I was unable to see an instance where a jackpot for 900,754,chips was hit
Although Customer Support is usually unable to issue currency for issues that we are unable to verify in the gameplay logs, I was able to credit 50,000,chips to your account for the inconvenience of the situationThis brought your chip total from 370,633,to 420,633,at the time this email was sent
If you have anything else to add regarding this particular inquiry, please let me know by replying directly to this email and I'll be happy to helpOtherwise, for any future issues or inquiries, please feel free to create a new ticket with us through our help pages, which I've linked below:
Big Fish Casino Help Site
Warm Regards,
Tiarawww.BigFishGames.comFishin' in the pond Monday - Friday
***
We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue
Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms** ** *** has contacted the Revdex.com in regards to charges stemming from a Big Fish Game Club MembershipWe are happy to assist Ms** ** *** with resolving this issue as quick as possibleMs** ** ***, I’ve used your email to locate your account within our systemI can see
the membership began with the purchase of Virtual Villagers: The Tree of Life on June 16th, I also see that as of November 18th, 2017, that membership has been cancelledSince the membership was not desired, I have gladly gone ahead and refunded the previous five months of charges related to the membership, totaling CAD$Please allow 5-business days for your financial institution to process this refundAn email has also been sent to your inbox with a receipt for this refundWe are always happy to help a customer directly. Ms** ** ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future, the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message we can quickly work together if there is anything else we can assist with. This will be the quickest way to get in contact with us. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms** ** ***’s concerns with the Big Fish Games Club MembershipContact Us https://bigfishgames.zendesk.com***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere are a few things that need to be made clear first I contacted big fish several times about this issue and got responses that did not address the problemNo one bothered to look at the screen shot I sent which clearly showed the error In big fish's response you see they only mentioned one time I contacted them This happens a lot with big fish games.When you have a problem, it is so hard to get to them to air complaints, and if you do get through it is usually a form letter that bears no relationship to the problem The new format has no help button to send an email to themI feel it is on purpose, although it might have been overlookedI am satisfied that big fish paid me what I wonI just hope this doesn't happen again Sincerely, *** ***
We understand that Ms*** has contacted the Revdex.com again in regards to still being unable to sign into her accountWe are happy to assist with resolving this issue as quick as possible
I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference ***)I've pasted our correspondence below for your convenience:
***
Ms ***,
I understand that the recent password you received appears to still not be workingTo get around this, I've personally reset your password again herePlease use the following information when signing in:
Email address:***
Password: ***
The password is case sensitiveI recommend copying and pasting the password to ensure that it takes correctlyTo copy and paste the password:
Highlight the password
Press Ctrl and the C key on your keyboard, or you can right click and select 'Copy' from the menu that comes down, this will copy the password
When at the sign in screen, press Ctrl and the V key or right click and select paste to paste the password in there
Once into the account you'll be able to change the password back to something that you'd likeYou'll also be able to change the email address to your new one if you'd like toThese options can be found in the Your Account Information page
We are always happy to help a customer directly. Ms*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to get you signed into your account. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms *** concerns with being able to sign in
Contact Us
http://bigfishgames.custhelp.com/app/ask
We understand that Mr***has contacted the Revdex.com in regards to charges from us that he doesn't recognizeWe are happy to assist her/him with resolving this issue as quickly as possible. Mr***, I pulled up your account and it looks like we've been in touch regarding this inquiry
(Reference # ***)I've pasted our correspondence below for your convenience: ===================================== With the information you provided, I was able to locate an account in our system under your name that had some chargesThe account appears to be under a different email addressIn any case, the charges have been canceled as of 31st of March due to the most recent two charges being disputed and chargedback I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days===================================== We are always happy to help a customer directly. Mr***, you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply through that message or the link below we can quickly work togetherThis will be the quickest way we can resolve this for youYou can also reply with the info through this Revdex.com contactContact Us: https://bigfishgames.zendesk.com/hc/en-us/articles/230538107-Contact-Customer-Su...⇄
Big Fish Recent Revdex.com Correspondence We understand that MsBukit has contacted the Revdex.com in regards to Virtual City 2: Paradise ResortWe are happy to assist with resolving this issue as quickly as possible Ms***, My name is ***, I’m one of the Customer Support Tier II Billing
Specialists here at Big Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you're unable to reinstall Virtual City 2: Paradise Resort from your Big Fish account's Purchase History. I would be more than willing to look into this for youHowever, I was unable to locate an account using the ***@yahoo.com addressI was also unable to find any previous contact using that email addressIs it possible that the account in question is under a different email address? To better assist you, please provide as much of the following information about the order as possible 1) First 6/last digits of the card that was recently charged Example: 56XX XXXX 7890 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address Once I have this information, I can find out more about this issue for you. We are always happy to help a customer directlyMs*** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We understand that Ms *** has contacted the Revdex.com in regards to being unable to install the Big Fish Game ManagerWe are happy to assist with resolving this issue as quick as possibleMs *** I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference
#***)I've pasted our correspondence below for your convenience: If you're getting an error with the Game Manager, this will often indicate that there are specific damaged files that are causing it to be unable to open What we can do is start over completely fresh by removing the Big Fish Games app (Game Manager) and some certain files that can become damaged and might be causing issues First, let's uninstall the if it's installed currently, it sounds like it might not be installed currently, but as a precaution please follow these steps: Move your mouse into the lower-left corner of your screen and right-clickSelect Control Panel then Programs and FeaturesFrom the list of programs, select Big Fish Games: Game ManagerClick the Uninstall/Change button at the top of the listConfirm that you want to uninstall Then, let's run the Big Fish Games Removal tool to remove any damaged filesTo get started, please click the link below and download and run the file Big Fish Removal Tool Select Run or Save File to download the Removal tool Next, open the Big Fish Removal ToolOnce you’ve agreed to the terms, you will be given a page with two options to selectPlease un-check the option for Delete All Big Fish Background Folders, and just leave the Delete cef File option checkedThen hit ProceedYou'll get a message that the cef file was deleted, and after you hit Ok, the process should be finishedEither use the link from the tool, or the link below to try reinstalling the Big Fish Games app again: Download Big Fish Games app for PC We are always happy to help a customer directly. Ms *** , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to resolve the errors that you are seeing. This will be the quickest way we can resolve this for you. You can also reply with the info through this Revdex.com contact. We hope that we have resolved Ms ***’s concerns with these steps." Contact Us https://bigfishgames.zendesk.com/hc/en-us/articles/***
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to problems installing gamesWe are happy to assist with resolving this issue as quickly as possibleMs***, My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big
Fish. I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for youI am sorry to hear that you were having problems with your system and not able to get Nancy Drew: Tomb of the Lost Queen or Criminal Minds to download on to your computer. I have refunded the charge made for the purchase of that game in the amount of $This refund is being processed as of today and should show up on your bank account in approximately 3-business days.I also noticed that you had an active Game Club membership on your Big Fish Games accountThe Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase.I understand that it was not necessarily your intent to have this, so if you like, I can cancel your Game Club membership for youEven if the membership is canceled, your account will remain accessible and you'll still able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will helpUsing Game Club Creditshttp://www.bigfishgames.com/help/index.html?rn=937.For more information about Big Fish Game Club, please see the following help article:Big Fish Game Clubhttp://www.bigfishgames.com/help/index.html?rn=907We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issueContact Us http://bigfishgames.custhelp.com/app/ask Tell us why here
Big Fish Recent Revdex.com Correspondence We understand that Mr*** has contacted the Revdex.com in regards to unwanted monthly subscriptionWe are happy to assist with resolving this issue as quick as possibleIt appears that Mr*** has already contacted us directly through our website about this
issueAfter doing some research, it appears that we responded on January 10th, (Incident# ***)I've included our response below:***Hello ***,This is Beth in SeattleThank you for contacting usIt sounds like your sign in email has gone missingI totally know what it's like to have an inaccessible account, and I can look into this for you right away.Let me start by apologizing for the delay in response timeWe are currently experiencing a high volume of tickets and are behind our 24-hour response time, but we are working hard to get all caught up and I am here to help you now.I believe I've located the account in our system, but in order to securely identify this account to you, I'll just need a little more informationHere's what will help me get this resolved for you:PayPal Transaction IDPayPal Billing AgreementPayPal Invoice IDThe digit Order Number that appears next to a chargeSpecific game titlesOnce we get this information, I'll be happy to get this handled for you.Cheers,Bethwww.BigFishGames.comIn the office Tuesday - Saturday***Since Jan10th, we have canceled the membership that was found on an account we believed was associated with Mr***This issue was escalated up to our Senior Customer Support RepresentativesHowever, after further questions and research, we were not able to determine that the account in question actually belongs to Mr***We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask