We understand that Mr [redacted] has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible Mr [redacted] , My name is ***, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you're still receiving a monthly charge after having canceled your membership earlierI can see that you had contacted us about the account under the [redacted] ) and that we had not only canceled that for you, but refunded the last months of $charges back to your card I checked that account, to see if the membership had been re-activated, and can confirm that the membership on that account is still inactiveHowever, in my research, I did find a second accountIs there anyone in the household named Diana that uses the [redacted] @xxxxxx.xxx email address? Looking at that account, I can see that the membership on it was recently canceled July 27th, The last charge made from that account was on April 28th, There are no charges after that date Is it possible that the account we're looking for might be under a different email address? To better assist you, please provide as much of the following information about the order as possible 1) First 4/last digits of the card that was recently charged Example: XXXX XXXX 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address Once I have this information, I'll be able to find those charges for you and get this matter resolved We are always happy to help a customer directlyMr [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Mr [redacted] has contacted the Revdex.com in regards to iTunes purchases not being credited to your Big Fish Casino accountWe are happy to assist with resolving this issue as quick as possible It appears that Mr [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on Jan20th, 2016, (Incident# [redacted] )I've included our response below: Hello [redacted] , This is Byron S***, I'm one of the VIP Managers here at Big Fish CasinoI do apologize for the delay, we've been a bit busier than recentlyI did some research and I see you've been experiencing numerous issues with purchases from iTunesSince October of we have credited you're account with over 5,000,000,chips worth of missed purchasesIn my years working for Big Fish Casino, we've never seen this sheer number of purchasing issues from iTunesSince we have credited this amount of chips for iTunes purchasing issues, we will not be crediting anymore for them going forwardWe can only go by what our systems show and if our systems don't verify the orders then we won't be able to credit for themWhile screenshots do help, we can't go off of them anymore due to the quantity of purchases we've credited forIf you do want to continue purchasing, I would continue to buy directly from us like you haveThis will help both my team and yourself, my team can verify all purchases from our site and you shouldn't encounter issues where you are charged and not creditedThat being said as a final credit for the outstanding claims from the $packages, I've personally added 250M chips and 1,tickets to your accountThis is all we can do though [redacted] , like I said I've never seen or encountered this many continued purchasing issues from iTunesIf it happens again, please contact iTunes because myself, the VIP team and regular Customer Support will not be able to credit for them anymoreKind regards, Byron S*VIP Manager We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to unwanted emails and a monthly charge she wasn't expectingWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you You mentioned that you are still getting the newsletters, even after clicking the subscribe link I've gone ahead and sent a request to our newsletter team, asking that you be removed from the mailing listIt may take up to weeks for them to process my request, so if you receive another newsletter in the meantime, please scroll to the very bottom of the email and click the ‘unsubscribe’ linkI’ve done some research and it appears that the monthly charge totaling $is for a monthly Game Club membershipLooking at the account, it appears that the membership was started on June 24th, with the purchase of Dark Parables: The Final Cinderella for $($with tax) instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchaseI understand that it was not necessarily your intent to have this membership, and can see that you've already canceled it as of Aug26th, I’ve refunded the last charges made to the account for $eachThese refunds are being processed as of Tuesday, September 15, and should show up on your bank account in approximately 3-business daysEven though the membership is canceled, your account will remain accessible and you’ll still be able to play your gamesIf you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timePlease keep in mind that all of our customer support is done via e-mail We're simply not set up to offer support by phoneThe best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
Greetings, This is Jon again with Big FishAs per Ms [redacted] request, I have canceled the membership on [redacted] @frontier.com as of Monday, December 14, There will be no charges for this serviceI have also refunded her the $for the purchase of Mystery Case Files: Key to Ravenhearst Collector's EditionThis refund is being processed as of today and should show up on her bank account in approximately 3-business days.It appears that we have addressed all of Ms [redacted] previous concerns and have nothing further to addWe do encourage Ms [redacted] to contact us directly if he has any new issues to discussWe are more than happy to help.Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to Big Fish Casino accountsWe are happy to assist with resolving this issue as quick as possibleIt appears that Ms [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on Dec15th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi [redacted] My name is ***, I'm on the Big Fish Casino team here in SeattleI saw that you had a question about the ban on your account, and I will be sure to help you out with that.After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been bannedI have a link to our Terms of Use below:Big Fish Terms of UseDue to the nature of this activity, this decision is final, and we have nothing further to add regarding your accountFurther emails regarding the ban will not be addressed.Thank you,***www.BigFishGames.comSwimming in the pond Monday - Friday [redacted] We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms [redacted] has contacted the Revdex.com in regards to being blocked from their accountWe are happy to assist her with resolving this issue as quickly as possible Ms [redacted] I have pulled up your account and am not seeing a current block on itAfter doing some research I do see that you have two accounts open under similar email addresses thoughThe one you have written with has a game purchased on itThere is another account under that has more game purchases as well though under a similar email address In case you are having trouble signing into either account, I have reset the password for both them and included these reset passwords in a separate emailPlease respond directly to that email should you see any further trouble signing into either account We are always happy to help a customer directly Ms [redacted] , you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to and unwanted chargeWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on Aug5th, 2016(Incident# [redacted] )I've included our response below: [redacted] Hey there [redacted] , This is Kailey in Seattle, Thank you for writing to us! I see that your account was charged $times, and it also looks like there's another ticket saying that there was $taken out of your accountI can totally look into this for you I'd like to start by apologizing for the previous email that was sent to youIt is a general email that we send out with the hope it will answer some of the customers questions and provide them with more information, but I am here to help you now The $pending authorization showing on your online statement is a pre-authorization test, sometimes called a “ping.” Since this is just a test, it will never clear as an actual charge on your account The ping is a way for our billing partner to test the legitimacy of a newly added or recently updated billing profileIt is also a security measure with the card issuer, where they’re able to notify us if the card has been flagged as lost or stolen The ping is temporary and should disappear shortly after the bank or credit card company confirms the account is able to process transactionsIf the ping hasn’t disappeared after several days, it may be a good idea to contact your bank to see why the $is being held Additionally after looking into your account, I was able to locate the purchase of Haunted Hotel: Eternity on August 3, 2016, and I can see the transaction charged your card $instead of using a Game Club creditI can definitely explain what happened during this purchase It looks like a promotional code, OFF, was applied to Haunted Hotel: Eternity and discounted it to $Game Club credits are only able to be used for regularly priced games, and are unable to be partially usedOnce a promotional code is applied to a game, the credit is removed from the shopping cart While the Cart always tries to give you the best deal, we definitely understand that sometimes you just want to use a credit, even if a promotion is happeningIn those cases, simply click the x next to the unwanted promotional codeThe code will be removed, and the credit will automatically apply like normal I hope I was able to help you with this todayBy all means, please respond back to this email if you have any other questions or concerns Best Wishes, Kaileywww.BigFishGames.comSplashing in the Pond Tuesday - Saturday [redacted] We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to a previous complaint (Complaint ID# [redacted] )We are happy to assist with resolving this issue as quick as possible It appears that we had already reached out to Ms [redacted] directly through our website about this issueAfter doing some research, it appears that we responded on Jan12th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi ***, Recently you contacted the Revdex.com about problems with two of your gamesMy name is Jon and we are happy to assist you with thisI’ve included a copy of our recent Revdex.com correspondence for you belowYou can reply directly to this message for the fastest possible responseWe are always happy to help to the best of our abilities I look forward to hearing from you JonTier II Billing - Customer Supportwww.BigFishGames.comSwimming in the pond Mon - Fri 9:- 5:PST Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to problems you've encountered with two of your gamesWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you've encountered problems contacting usI checked our system and it appears that for whatever reason, we've not received any emails from you since Nov12th, (Incident# [redacted] This isn't to say that I don't believe that you've sent us emails, just that they're not getting to us for whatever reason You mentioned that two of your recently purchased games weren't workingIf you like, I can replace them for youIf you can let me know what games you're having problems with, I can issue you coupon codes to get other games in their place right away We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask [redacted] After seeing that Ms [redacted] was still having issues, we reopened that incident (# [redacted] ) and emailed her againIn that email, we have informed her that her Big Fish Game Club membership has been canceled (as requested) as of Friday, March 11, Even though the membership is canceled, Ms [redacted] will still have access to the account and her gamesShe will also be able to redeem any unused Game Club credits still on the account We have also replaced both Cadenza: Music, Betrayal and Death Collector's Edition and Mystic Inn for her with 100% off coupon codesThose codes will allow her to get any one Collector's Edition and any one standard version game of her choosing It appears that we have addressed all of Ms [redacted] previous concerns and have nothing further to add We do encourage her to contact us directly if he has any new issues to discussEither through this site, or by replying directly to the email sent to her from our systemWe are more than happy to help Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: [redacted] I am rejecting this response because:You did not actually answer my questions regarding oddsWhen I originally wrote my complaint I explained that your suggestions regarding network issues did not solve the problemYou stated that you messaged me through BFC but the message I received was in response to a ticket I put inI'm a VIP You know how much money I have spent to play this game and how long I've played on this accountPackages rarely last regardless of what you spendSomething is not rightAgain it wasn't always like this Sincerely, [redacted] ***
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to unwanted monthly chargeWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on July 23th, (Incident [redacted] )I've included our response below: [redacted] Hey there [redacted] , This is Kailey in Seattle, Thank you for writing to us! I see that you've been charged again on your credit card even though you cancelled your Big Fish Game Club Membership months agoI can definitely look into this for you After looking in our system, I was able to locate your account under [redacted] @aol.com, but was unable to find any recent charges to this accountUsing the account information under [redacted] @aol.com, I continued searching our system and located another account under [redacted] @aim.com, which is where the charges are coming from It looks like the charge on your account is coming from a Big Fish Game Club membership, started with the purchase of Gotcha: Celebrity Secrets on Gotcha: Celebrity Secrets from the "Big Fish Game Club Trial" checkbox on the shopping cart pageThe Game Club is an optional ongoing monthly subscription, where members automatically receive a Game Club credit that can be redeemed for any standard version game on our siteMembers also enjoy 30% or more savings on all gamesIf you would like any more information on the Game Club the help article below has more details: Big Fish Game Club Since this membership is under an unused account, I've canceled it and you will not be charged for this service againI've also reimbursed you for months of charges to this account, and a refund of (USD) will show up in about 3-days Even after the refunds, there are still remaining Game Club credits on your account that can be used for gamesEvery month you were charged for the membership a credit was added to this account, and there's currently left which will expire in daysI want you to be able to get games with these credits under your current account and email address (instead of the alternate account they’re under), so I’ve listed them below, in code form Game Club credits: [redacted] Credits are easy to use, but do expire on January 19, 2017, so make sure to use them soon! It’s important to note, when credits are used in code form (instead of automatically through the account they’re assigned to), they can only be redeemed for standard version gamesTo use the credits, just select to buy a game and paste or enter the code (exactly as it appears, including dashes) on the shopping cart page, then press the Apply buttonFor step by step instructions on using a coupon code please refer to the following help article: Using a Coupon Code You can still buy all the games you want and play the games that have already been purchased without a Game Club membership, just make sure the "Reactivate Game Club" box remains unchecked before completing your purchase I hope I was able to help you with this todayBy all means, please respond back to this email if you have any other questions or concerns All the best, Kaileywww.BigFishGames.comSwimming in the Pond Tuesday-Saturday [redacted] We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in regards to complaint # [redacted] THANK YOU SO VERY MUCH for contacting Big Fish Games on my behalf They have finally been able to resolve my problem I appreciate your time and effort on my account Sincerely, [redacted] Sincerely, [redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to accessing your Big Fish accountWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on April 6th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi [redacted] , Let me start by apologizing for the wait in response to your original questionWe've been catching up after an unexpected influx of emails and are currently running behind our 24-hour response timeMy name is Chelsea, writing in from Seattle, and I'm here to help you today It sounds like the password to your account has been lostI completely understand wanting to sign in to your account and I can totally help you out with that It sounds like some of our emails have been unable to reach youIt’s possible the email was blocked by your email providerLet’s add the following email addresses to your safe-senders list to make sure that all Big Fish Games emails reach you in the future: [email protected]@[email protected]...⇄ I've gone ahead and reset your account password, so you should be able access your account using the email address and password below Email address: [redacted] Reset Password: [redacted] Once signed in, you can create a new password on the Account Info pageIf you continue to have any trouble signing in, I recommend checking out the following help article: Signing in to Your Account I hope I was able to help todayIf you have any further questions feel free to reply directly back to this email Best regards, Chelsea www.BigFishGames.comSinging in the pond Tues - Sat [redacted] We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: [redacted] I am rejecting this response because:it is the same response I received which doesn't tell me why I was bannedThis response is no resolutionI want a resolution
Complaint: [redacted] I am rejecting this response because: those 800,tokens were from previous issues I had with the game play which I have each support email for thoseThey should pay for the 1st place win regardlessPlayed over hrsSincerely, [redacted] ***
Big Fish Recent Revdex.com Correspondence We understand that [redacted] has contacted the Revdex.com in regards to his Big Fish Casino accountWe are happy to assist with resolving this issue as quick as possible It appears that [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on May 2nd, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hello, This is Byron S***, I'm one of the VIP Managers here at Big Fish CasinoI was recently notified about your account receiving a warning for violating our Terms of Use Please keep in mind the only legitimate way to purchase chips is from the app store itselfDue to repeated violations, your account has been permanently bannedWe have nothing further to add about this and further emails about this will not be addressed Kind regards, Byron S*VIP ManagerBig Fish Casino [redacted] Because the account has been banned for violating our Terms of Use, we are not able to fulfill [redacted] ***'s requestsI have included the Terms of Use below for review: http://www.bigfishgames.com/company/terms.html We are always happy to help a customer directly [redacted] ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed [redacted] ***’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms[redacted] has contacted the Revdex.com in regards to canceling a monthly subscriptionWe are happy to assist with resolving this issue as quick as possible It appears that Ms[redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on January 12, (Incident# [redacted] )I've included our response below: Hi [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I’ve done some research and it appears that the charge totaling $is for a monthly Game Club membershipLooking at the account (under the [redacted] [email protected] email address), it appears that the membership was started on Feb20th, with the purchase of Scrabble for $instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase I understand that it was not necessarily your intent to have this membership, and can confirm that the membership has been canceled as of Jan11th, There will be no further charge for this service I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days Even though the membership is canceled, your account will remain accessible and you’ll still be able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club I hope this helps, and if you have any other questions, please feel free to contact me againI am more than happy to help We are always happy to help a customer directlyMs[redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms[redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Mr [redacted] has contacted the Revdex.com in regards to some ongoing chargesWe are happy to assist him with resolving this issue as quickly as possibleMr [redacted] I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference # [redacted] )I've pasted our correspondence below for your convenience: Thanks again for getting back in touch, I really do appreciate itI know this can certainly be a hassle, but I actually work with the billing department here and we've already searched for any other account bringing up your name and haven't been able to find anything at this pointThat's definitely why I'm hoping to get any other information that we can use to track this down and get it stopped for you right awayIt was sounding like you had the statements on hand so I definitely don't want to put you through any hassle to get any further information hereWe of course don't want your routing or other account info since that is sensitive, but even just the description of the most recent order from us is usually enough for us to find where that charge originated fromIf you're able to get this, or any other information about the recent charges you got from us I will be able to hopefully track this down and get things cleared up for you hereWe are always happy to help a customer directlyMr [redacted] you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowWe have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contactContact Us
Big Fish Recent Revdex.com Correspondence We understand that Mr./Ms [redacted] has contacted the Revdex.com in regards to an unwanted monthly chargeWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I’ve done some research and it appears that the charge totaling $is for a monthly Game Club membershipLooking at the account, it appears that the membership was started on June 5th, with the purchase of Drawn: Dark Flight for $instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase I understand that it was not necessarily your intent to have this membership, so I have gone ahead and canceled it for youI’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days Even though the membership is canceled, your account will remain accessible and you’ll still be able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits> If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Greetings, This is Jon again with Big Fish Our Casino Lead, Tiara, had checked the June 3rd logs starting at 2:PM CST to 3:PM CST, the time given was 3:PM CST, which falls into that range Tiara checkedThe only win she was able to locate was a 330,chip win that occured at 3:CSTThere was no instance of a million chip jackpotWe did credit Ms [redacted] million chips for the inconvenience she experienced Connectivity issues can cause a delay between when our logs record the results of a spin and when a player's device recieves this informationThese issues can occur when the connection between a device and our server is weak or has been interruptedThis interruption can happen anywhere along the path that the information takes from our servers to a player's deviceEven if our servers running without issue, performance issues or disconnects can occur if the connection is either slow or has failedWe have no control over the connection Currently, all our support is done via emailWe simply are not set up to offer support over the phone at this timeWe recommend simply replying directly to the email sent on June 14th, (incident# [redacted] ) for continued assistance It appears that we have addressed all of Ms [redacted] 's previous concerns and have nothing further to add We do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Mr [redacted] has contacted the Revdex.com in regards to an unwanted Big Fish Game Club membershipWe are happy to assist with resolving this issue as quickly as possible Mr [redacted] , My name is ***, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you're still receiving a monthly charge after having canceled your membership earlierI can see that you had contacted us about the account under the [redacted] ) and that we had not only canceled that for you, but refunded the last months of $charges back to your card I checked that account, to see if the membership had been re-activated, and can confirm that the membership on that account is still inactiveHowever, in my research, I did find a second accountIs there anyone in the household named Diana that uses the [redacted] @xxxxxx.xxx email address? Looking at that account, I can see that the membership on it was recently canceled July 27th, The last charge made from that account was on April 28th, There are no charges after that date Is it possible that the account we're looking for might be under a different email address? To better assist you, please provide as much of the following information about the order as possible 1) First 4/last digits of the card that was recently charged Example: XXXX XXXX 2) Expiration date of the card3) Name exactly as it appears on the card4) Item description for the charge on your bank or credit card statement5) Another email address that may have been used 6) Date and amount of charge7) Billing address Once I have this information, I'll be able to find those charges for you and get this matter resolved We are always happy to help a customer directlyMr [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Mr [redacted] has contacted the Revdex.com in regards to iTunes purchases not being credited to your Big Fish Casino accountWe are happy to assist with resolving this issue as quick as possible It appears that Mr [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on Jan20th, 2016, (Incident# [redacted] )I've included our response below: Hello [redacted] , This is Byron S***, I'm one of the VIP Managers here at Big Fish CasinoI do apologize for the delay, we've been a bit busier than recentlyI did some research and I see you've been experiencing numerous issues with purchases from iTunesSince October of we have credited you're account with over 5,000,000,chips worth of missed purchasesIn my years working for Big Fish Casino, we've never seen this sheer number of purchasing issues from iTunesSince we have credited this amount of chips for iTunes purchasing issues, we will not be crediting anymore for them going forwardWe can only go by what our systems show and if our systems don't verify the orders then we won't be able to credit for themWhile screenshots do help, we can't go off of them anymore due to the quantity of purchases we've credited forIf you do want to continue purchasing, I would continue to buy directly from us like you haveThis will help both my team and yourself, my team can verify all purchases from our site and you shouldn't encounter issues where you are charged and not creditedThat being said as a final credit for the outstanding claims from the $packages, I've personally added 250M chips and 1,tickets to your accountThis is all we can do though [redacted] , like I said I've never seen or encountered this many continued purchasing issues from iTunesIf it happens again, please contact iTunes because myself, the VIP team and regular Customer Support will not be able to credit for them anymoreKind regards, Byron S
*VIP Manager We are always happy to help a customer directlyMr***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Mr***’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to unwanted emails and a monthly charge she wasn't expectingWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you You mentioned that you are still getting the newsletters, even after clicking the subscribe link I've gone ahead and sent a request to our newsletter team, asking that you be removed from the mailing listIt may take up to weeks for them to process my request, so if you receive another newsletter in the meantime, please scroll to the very bottom of the email and click the ‘unsubscribe’ linkI’ve done some research and it appears that the monthly charge totaling $is for a monthly Game Club membershipLooking at the account, it appears that the membership was started on June 24th, with the purchase of Dark Parables: The Final Cinderella for $($with tax) instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchaseI understand that it was not necessarily your intent to have this membership, and can see that you've already canceled it as of Aug26th, I’ve refunded the last charges made to the account for $eachThese refunds are being processed as of Tuesday, September 15, and should show up on your bank account in approximately 3-business daysEven though the membership is canceled, your account will remain accessible and you’ll still be able to play your gamesIf you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timePlease keep in mind that all of our customer support is done via e-mail We're simply not set up to offer support by phoneThe best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us http://bigfishgames.custhelp.com/app/ask
Greetings, This is Jon again with Big FishAs per Ms [redacted] request, I have canceled the membership on [redacted] @frontier.com as of Monday, December 14, There will be no charges for this serviceI have also refunded her the $for the purchase of Mystery Case Files: Key to Ravenhearst Collector's EditionThis refund is being processed as of today and should show up on her bank account in approximately 3-business days.It appears that we have addressed all of Ms [redacted] previous concerns and have nothing further to addWe do encourage Ms [redacted] to contact us directly if he has any new issues to discussWe are more than happy to help.Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to Big Fish Casino accountsWe are happy to assist with resolving this issue as quick as possibleIt appears that Ms [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on Dec15th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi [redacted] My name is ***, I'm on the Big Fish Casino team here in SeattleI saw that you had a question about the ban on your account, and I will be sure to help you out with that.After taking a look into your account, we were seeing some unusual activity on the account which violates our Terms of Use and due to this activity, the account has been bannedI have a link to our Terms of Use below:Big Fish Terms of UseDue to the nature of this activity, this decision is final, and we have nothing further to add regarding your accountFurther emails regarding the ban will not be addressed.Thank you,***www.BigFishGames.comSwimming in the pond Monday - Friday [redacted] We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issueContact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Ms [redacted] has contacted the Revdex.com in regards to being blocked from their accountWe are happy to assist her with resolving this issue as quickly as possible Ms [redacted] I have pulled up your account and am not seeing a current block on itAfter doing some research I do see that you have two accounts open under similar email addresses thoughThe one you have written with has a game purchased on itThere is another account under that has more game purchases as well though under a similar email address In case you are having trouble signing into either account, I have reset the password for both them and included these reset passwords in a separate emailPlease respond directly to that email should you see any further trouble signing into either account We are always happy to help a customer directly Ms [redacted] , you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contact Contact Us http://bigfishgames.custhelp.com/app/ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to and unwanted chargeWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on Aug5th, 2016(Incident# [redacted] )I've included our response below: [redacted] Hey there [redacted] , This is Kailey in Seattle, Thank you for writing to us! I see that your account was charged $times, and it also looks like there's another ticket saying that there was $taken out of your accountI can totally look into this for you I'd like to start by apologizing for the previous email that was sent to youIt is a general email that we send out with the hope it will answer some of the customers questions and provide them with more information, but I am here to help you now The $pending authorization showing on your online statement is a pre-authorization test, sometimes called a “ping.” Since this is just a test, it will never clear as an actual charge on your account The ping is a way for our billing partner to test the legitimacy of a newly added or recently updated billing profileIt is also a security measure with the card issuer, where they’re able to notify us if the card has been flagged as lost or stolen The ping is temporary and should disappear shortly after the bank or credit card company confirms the account is able to process transactionsIf the ping hasn’t disappeared after several days, it may be a good idea to contact your bank to see why the $is being held Additionally after looking into your account, I was able to locate the purchase of Haunted Hotel: Eternity on August 3, 2016, and I can see the transaction charged your card $instead of using a Game Club creditI can definitely explain what happened during this purchase It looks like a promotional code, OFF, was applied to Haunted Hotel: Eternity and discounted it to $Game Club credits are only able to be used for regularly priced games, and are unable to be partially usedOnce a promotional code is applied to a game, the credit is removed from the shopping cart While the Cart always tries to give you the best deal, we definitely understand that sometimes you just want to use a credit, even if a promotion is happeningIn those cases, simply click the x next to the unwanted promotional codeThe code will be removed, and the credit will automatically apply like normal I hope I was able to help you with this todayBy all means, please respond back to this email if you have any other questions or concerns Best Wishes, Kaileywww.BigFishGames.comSplashing in the Pond Tuesday - Saturday [redacted] We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to a previous complaint (Complaint ID# [redacted] )We are happy to assist with resolving this issue as quick as possible It appears that we had already reached out to Ms [redacted] directly through our website about this issueAfter doing some research, it appears that we responded on Jan12th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi ***, Recently you contacted the Revdex.com about problems with two of your gamesMy name is Jon and we are happy to assist you with thisI’ve included a copy of our recent Revdex.com correspondence for you belowYou can reply directly to this message for the fastest possible responseWe are always happy to help to the best of our abilities I look forward to hearing from you JonTier II Billing - Customer Supportwww.BigFishGames.comSwimming in the pond Mon - Fri 9:- 5:PST Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to problems you've encountered with two of your gamesWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I understand that you've encountered problems contacting usI checked our system and it appears that for whatever reason, we've not received any emails from you since Nov12th, (Incident# [redacted] This isn't to say that I don't believe that you've sent us emails, just that they're not getting to us for whatever reason You mentioned that two of your recently purchased games weren't workingIf you like, I can replace them for youIf you can let me know what games you're having problems with, I can issue you coupon codes to get other games in their place right away We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask [redacted] After seeing that Ms [redacted] was still having issues, we reopened that incident (# [redacted] ) and emailed her againIn that email, we have informed her that her Big Fish Game Club membership has been canceled (as requested) as of Friday, March 11, Even though the membership is canceled, Ms [redacted] will still have access to the account and her gamesShe will also be able to redeem any unused Game Club credits still on the account We have also replaced both Cadenza: Music, Betrayal and Death Collector's Edition and Mystic Inn for her with 100% off coupon codesThose codes will allow her to get any one Collector's Edition and any one standard version game of her choosing It appears that we have addressed all of Ms [redacted] previous concerns and have nothing further to add We do encourage her to contact us directly if he has any new issues to discussEither through this site, or by replying directly to the email sent to her from our systemWe are more than happy to help Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: [redacted] I am rejecting this response because:You did not actually answer my questions regarding oddsWhen I originally wrote my complaint I explained that your suggestions regarding network issues did not solve the problemYou stated that you messaged me through BFC but the message I received was in response to a ticket I put inI'm a VIP You know how much money I have spent to play this game and how long I've played on this accountPackages rarely last regardless of what you spendSomething is not rightAgain it wasn't always like this Sincerely, [redacted] ***
Big Fish Recent Revdex.com Correspondence We understand that Ms*** has contacted the Revdex.com in regards to unwanted monthly chargeWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on July 23th, (Incident [redacted] )I've included our response below: [redacted] Hey there [redacted] , This is Kailey in Seattle, Thank you for writing to us! I see that you've been charged again on your credit card even though you cancelled your Big Fish Game Club Membership months agoI can definitely look into this for you After looking in our system, I was able to locate your account under [redacted] @aol.com, but was unable to find any recent charges to this accountUsing the account information under [redacted] @aol.com, I continued searching our system and located another account under [redacted] @aim.com, which is where the charges are coming from It looks like the charge on your account is coming from a Big Fish Game Club membership, started with the purchase of Gotcha: Celebrity Secrets on Gotcha: Celebrity Secrets from the "Big Fish Game Club Trial" checkbox on the shopping cart pageThe Game Club is an optional ongoing monthly subscription, where members automatically receive a Game Club credit that can be redeemed for any standard version game on our siteMembers also enjoy 30% or more savings on all gamesIf you would like any more information on the Game Club the help article below has more details: Big Fish Game Club Since this membership is under an unused account, I've canceled it and you will not be charged for this service againI've also reimbursed you for months of charges to this account, and a refund of (USD) will show up in about 3-days Even after the refunds, there are still remaining Game Club credits on your account that can be used for gamesEvery month you were charged for the membership a credit was added to this account, and there's currently left which will expire in daysI want you to be able to get games with these credits under your current account and email address (instead of the alternate account they’re under), so I’ve listed them below, in code form Game Club credits: [redacted] Credits are easy to use, but do expire on January 19, 2017, so make sure to use them soon! It’s important to note, when credits are used in code form (instead of automatically through the account they’re assigned to), they can only be redeemed for standard version gamesTo use the credits, just select to buy a game and paste or enter the code (exactly as it appears, including dashes) on the shopping cart page, then press the Apply buttonFor step by step instructions on using a coupon code please refer to the following help article: Using a Coupon Code You can still buy all the games you want and play the games that have already been purchased without a Game Club membership, just make sure the "Reactivate Game Club" box remains unchecked before completing your purchase I hope I was able to help you with this todayBy all means, please respond back to this email if you have any other questions or concerns All the best, Kaileywww.BigFishGames.comSwimming in the Pond Tuesday-Saturday [redacted] We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me in regards to complaint # [redacted] THANK YOU SO VERY MUCH for contacting Big Fish Games on my behalf They have finally been able to resolve my problem I appreciate your time and effort on my account Sincerely, [redacted] Sincerely, [redacted]
Big Fish Recent Revdex.com Correspondence We understand that Ms [redacted] has contacted the Revdex.com in regards to accessing your Big Fish accountWe are happy to assist with resolving this issue as quick as possible It appears that Ms [redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on April 6th, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hi [redacted] , Let me start by apologizing for the wait in response to your original questionWe've been catching up after an unexpected influx of emails and are currently running behind our 24-hour response timeMy name is Chelsea, writing in from Seattle, and I'm here to help you today It sounds like the password to your account has been lostI completely understand wanting to sign in to your account and I can totally help you out with that It sounds like some of our emails have been unable to reach youIt’s possible the email was blocked by your email providerLet’s add the following email addresses to your safe-senders list to make sure that all Big Fish Games emails reach you in the future: [email protected]@[email protected]...⇄ I've gone ahead and reset your account password, so you should be able access your account using the email address and password below Email address: [redacted] Reset Password: [redacted] Once signed in, you can create a new password on the Account Info pageIf you continue to have any trouble signing in, I recommend checking out the following help article: Signing in to Your Account I hope I was able to help todayIf you have any further questions feel free to reply directly back to this email Best regards, Chelsea www.BigFishGames.comSinging in the pond Tues - Sat [redacted] We are always happy to help a customer directlyMs***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms***’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Complaint: [redacted] I am rejecting this response because:it is the same response I received which doesn't tell me why I was bannedThis response is no resolutionI want a resolution
Complaint: [redacted] I am rejecting this response because: those 800,tokens were from previous issues I had with the game play which I have each support email for thoseThey should pay for the 1st place win regardlessPlayed over hrsSincerely, [redacted] ***
Big Fish Recent Revdex.com Correspondence We understand that [redacted] has contacted the Revdex.com in regards to his Big Fish Casino accountWe are happy to assist with resolving this issue as quick as possible It appears that [redacted] has already contacted us directly through our website about this issue After doing some research, it appears that we responded on May 2nd, 2016, (Incident# [redacted] )I've included our response below: [redacted] Hello, This is Byron S***, I'm one of the VIP Managers here at Big Fish CasinoI was recently notified about your account receiving a warning for violating our Terms of Use Please keep in mind the only legitimate way to purchase chips is from the app store itselfDue to repeated violations, your account has been permanently bannedWe have nothing further to add about this and further emails about this will not be addressed Kind regards, Byron S
*VIP ManagerBig Fish Casino [redacted] Because the account has been banned for violating our Terms of Use, we are not able to fulfill [redacted] ***'s requestsI have included the Terms of Use below for review: http://www.bigfishgames.com/company/terms.html We are always happy to help a customer directly [redacted] ***, you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed [redacted] ***’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Big Fish Recent Revdex.com Correspondence We understand that Ms[redacted] has contacted the Revdex.com in regards to canceling a monthly subscriptionWe are happy to assist with resolving this issue as quick as possible It appears that Ms[redacted] has already contacted us directly through our website about this issueAfter doing some research, it appears that we responded on January 12, (Incident# [redacted] )I've included our response below: Hi [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I’ve done some research and it appears that the charge totaling $is for a monthly Game Club membershipLooking at the account (under the [redacted] [email protected] email address), it appears that the membership was started on Feb20th, with the purchase of Scrabble for $instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase I understand that it was not necessarily your intent to have this membership, and can confirm that the membership has been canceled as of Jan11th, There will be no further charge for this service I’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days Even though the membership is canceled, your account will remain accessible and you’ll still be able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club I hope this helps, and if you have any other questions, please feel free to contact me againI am more than happy to help We are always happy to help a customer directlyMs[redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms[redacted] ’s concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
We understand that Mr [redacted] has contacted the Revdex.com in regards to some ongoing chargesWe are happy to assist him with resolving this issue as quickly as possibleMr [redacted] I pulled up your account and it looks like we've been in touch regarding this inquiry (Reference # [redacted] )I've pasted our correspondence below for your convenience: Thanks again for getting back in touch, I really do appreciate itI know this can certainly be a hassle, but I actually work with the billing department here and we've already searched for any other account bringing up your name and haven't been able to find anything at this pointThat's definitely why I'm hoping to get any other information that we can use to track this down and get it stopped for you right awayIt was sounding like you had the statements on hand so I definitely don't want to put you through any hassle to get any further information hereWe of course don't want your routing or other account info since that is sensitive, but even just the description of the most recent order from us is usually enough for us to find where that charge originated fromIf you're able to get this, or any other information about the recent charges you got from us I will be able to hopefully track this down and get things cleared up for you hereWe are always happy to help a customer directlyMr [redacted] you are always welcome to contact Big Fish Games for any account or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowWe have also emailed you directly through our Customer Support email system If you reply through that message or the link below we can quickly work together This will be the quickest way we can resolve this for you You can also reply with the info through this Revdex.com contactContact Us
Big Fish Recent Revdex.com Correspondence We understand that Mr./Ms [redacted] has contacted the Revdex.com in regards to an unwanted monthly chargeWe are happy to assist with resolving this issue as quickly as possible Ms [redacted] , My name is Jon, I’m one of the Customer Support Tier II Billing Specialists here at Big Fish I’d like to start things off by first thanking you for your patience, and assure you that I’m going to do everything I can to get this matter resolved for you I’ve done some research and it appears that the charge totaling $is for a monthly Game Club membershipLooking at the account, it appears that the membership was started on June 5th, with the purchase of Drawn: Dark Flight for $instead of the regular price of $ The Big Fish Game Club is a monthly subscription that gives members exclusive benefits such as 30% off games (including Collector’s Editions) and our $Daily DealsIn addition, when the $is charged each month to keep the membership active, you receive a Game Club creditThese credits can then be redeemed for games on our site, at no additional chargeTo redeem a credit, simply sign in to the web-site and click the 'Buy Now' button for the game you wantThe credit will then be automatically applied to the game purchase I understand that it was not necessarily your intent to have this membership, so I have gone ahead and canceled it for youI’ve also refunded the last charges made to the account for $eachThese refunds are being processed as of today and should show up on your bank account in approximately 3-business days Even though the membership is canceled, your account will remain accessible and you’ll still be able to play your games and redeem any of your unused Game Club creditsIf you need more information on how to use a Game Club credit, I’ve included a link to article below that will help Using Game Club Credits> If you want to get games without becoming a member, simply check your cart the time you’re purchasing a game and make sure that the check box next to the offer to Reactivate is uncheckedYou can also go to the My Game Club page on your accountAt the bottom of that page, below the Big Fish Game Club Account Activity, you will see in bold letters the word Game Club promo offersJust click on the box that says “Hide these in my shopping cart”By doing this, you will still be able to get your games, but our system will now know that you are not interested in being a Game Club member For more information about Big Fish Game Club, please see the following help article: Big Fish Game Club We are always happy to help a customer directlyMs [redacted] , you are always welcome to contact Big Fish Games for any account, Big Fish Games app, or game related questions at any timeIn the future the best way to reach us is through our Contact Us Page linked belowI have also emailed you directly through our Customer Support email systemIf you reply directly to that e-mail or the link below, I'll be able to work with you personally to get this matter resolved in the quickest way possibleYou can also reply with the info through this Revdex.com contactWe hope that we have addressed Ms [redacted] ’ concerns with this issue Contact Us https://www.bigfishgames.com/help/?rn=ask
Greetings, This is Jon again with Big Fish Our Casino Lead, Tiara, had checked the June 3rd logs starting at 2:PM CST to 3:PM CST, the time given was 3:PM CST, which falls into that range Tiara checkedThe only win she was able to locate was a 330,chip win that occured at 3:CSTThere was no instance of a million chip jackpotWe did credit Ms [redacted] million chips for the inconvenience she experienced Connectivity issues can cause a delay between when our logs record the results of a spin and when a player's device recieves this informationThese issues can occur when the connection between a device and our server is weak or has been interruptedThis interruption can happen anywhere along the path that the information takes from our servers to a player's deviceEven if our servers running without issue, performance issues or disconnects can occur if the connection is either slow or has failedWe have no control over the connection Currently, all our support is done via emailWe simply are not set up to offer support over the phone at this timeWe recommend simply replying directly to the email sent on June 14th, (incident# [redacted] ) for continued assistance It appears that we have addressed all of Ms [redacted] 's previous concerns and have nothing further to add We do encourage them to contact us directly if he has any new issues to discussWe are more than happy to help Contact Us https://www.bigfishgames.com/help/?rn=ask
please closed my complaint