Big Lots

Customer has not filed an incident report at the store nor has she contacted our Claims Department to initiate the claims process in order to have this issue resolved.  Customer did contact Customer Care on 10/25/2016 to advise that this incident had occurred.  The District Manager was...

notified and customer advised that she was contacting the store to check again for the stone.  We have not heard back from this customer since the original call.Please advise Ms. [redacted] to call our claims department at ###-###-#### to initiate the claims process. She will be asked to leave a detailed message and a claims examiner will be assigned to her case, then customer will be contacted to begin the claim.

My name is [redacted] and I'm contacting the Revdex.com again on claim ID [redacted] against Big Lots. The last correspondence from you instructed me to call the claims dept. at ###-###-#### which I had done several times and did again several times. You never got a human being and the recording said they would get back to you within 24 hours and at no time did this happen. Enclosed is the info on all the calls I made trying to get this claim accepted.24 Oct. 2016 Mon. 6-6:00 pm, Cookeville TN Big Lots, ###-###-####I picked up a box of Santa cards from the bottom shelf and when I raised my arm with the cards the sharp inner edge of the shelf ABOVE the cards caught the edge of a 1/2  c. diamond in a ring with 2 1/2 c. stones and 4 1/4 c. stones. At first I thought it had cut my finger as it was so painful but luckily my finger was only bruised. I reported to the store manager and 2 employees came with flashlights, broom etc. and they took the kick plate from the bottom of the rack and looked underneath. We took the sealed boxes of cards out of the display boxes and also lifted the display boxes but no diamond. My friend and I looked all over the isle. The store mgr. said he would call me if anyone found the stone. 25 Oct. 2016 Tues. 10:30 am...spoke with "Danielle" in cust. service in Columbus and gave her all the info via email and followed her instructions. Called the Cookeville mgr for him to check on the lip of the shelf under the edge in case the stone hadn't flown to the floor. No luck. 31 Oct. 2016 Mon. Got disconnected from BOTH numbers. So did TWLakes tech. 11:25 am "Eric" ###-###-####.1 Nov 2016 Tues. 9:55 am "Neenya (sp?) put me through to claims dept. Had to leave ph. #. Used my limited cell minutes to "Glenna" at ###-###-#### at 3:25 pm, claims     dept, Big Lots Corp, Columbus OH. Was told there had been a BIG problem with their phone system. [redacted]@biglots.com.14 Nov 2016 Mon. Phone message to call Glenna.15 Nov 2016 Tues. Left message. Received email re: "No responsibility"22 Nov 2016 Tues. Sent hard copy info to: Revdex.com, 1335 Dublin Rd., Columbus OH 432151 Dec 2016 Thurs 12 noon. Robt. Y[redacted], Mgr Big Lots Cookeville TN called and talked for 30 min. Said I was to call ###-###-####. Read him the "disclaimer" letter,     etc.6 Dec 2016 Tues. called ###-###-#### at 9:22 am12 Dec 2016 Mon  Called ###-###-#### at 2:30 pm Big Lots claim #16-0207867. Called Revdex.com ###-###-####. They were to call back on my land line to save my cell minutes. They never called back. 16 Dec 2016 Fri. called Revdex.com. Office closed. Your letter said to "please respond in writing within 10 days" which I had already done on 22 Nov. 2016. As I couldn't get a human being to get back to me after all these calls I am at a loss as to what I was supposed to do next. To my business mind this is a very negative way to do business by a company which is nationwide....at least I think Big Lots is Nation wide. The loss of the stone WAS NOT my fault in any way and I'm just lucky my finger wasn't cut or broken. I am an honest person and for Big Lots to reject my claim is DEFINITELY NOT good business. Sincerely, [redacted]

REF [redacted]
Good afternoon,
Thank you for bringing this matter to our attention. We do have record of previous contact logged from this customer on July 22, 2015.
Please advise if the customer has the original receipt for this purchase. We will be happy to assist in locating the transaction...

details. The tents and gazebos do carry a 30 day return period through our stores, and anything outside of that time frame is typically addressed via the original vendor or manufacturer. In the event that it is believed the product is defective from the manufacturer, we will be happy to assist in reviewing this further. If that is the case, please advise the specific problem with the item. Wind/weather related damage is not covered via the warranty.
Thank you again and have a nice day.
Audra B[redacted] Customer Care DepartmentBig Lots Stores, Inc###-###-####

Good morning,This Customer has opted into the [redacted] Lease to Purchase agreement provided thru [redacted] Financial. This is a financing agreement between the customer and Progressive, the customer applied for the financing and agreed to the terms and conditions of this program by signing off...

on the contract and making his first payment. We will gladly contact the District Manager regarding the Customer Service portion of the complaint but we have no bearing on the finance agreement between the customer and Progressive.  The customer will need to contact [redacted] Directly to discuss his account and may do so by calling them at ###-###-####.  Once the contract was finalized and customer authorized the first payment the contract went into effect. Big Lots in effect sold the furniture to [redacted] Financial and they are now the owners of the property as the paid Big Lots in full for the items and the customers payments go to [redacted] not to Big Lots.

Big Lots had indicated that I would receive a response in 24 to 48 hours of announcement dated May 16.  As of May 23, no response has been received. Bg ig Lots may contact me by email: [redacted]@comcast.net or by phone ###-###-#### in an effort to resolve this outstanding issue.  Thank you

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacted this morning from the local store and received the item at the advertised price.

My daughter bed bugs bites

Good morning,
Thank you for bringing this to our attention. We will be happy to notify the local area District Team Leader regarding this customer's concern about the product in question. Please note the original manufacturer does offer warranty on this item. The manufacturer's warranty is valid...

for one year on furniture and upholstery. As it would appear you are outside of that time frame, we will inquire with the DTL regarding any additional recourse or other available options that might be available.
Please advise the store location where this product was purchased, or the nearest Big Lots, if they are not the same site.
Thank you again, and have a nice day.
Big Lots Customer Care Department
Columbus, OH 43228

The Big Lots Sales Audit Team has been authorized on 12/26/16 to refund the $10.99 shipping that originally appeared to have been refunded. Once refunded, we will contact customer directly.  Big Lots Customer Care

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Yes, I have received 2 calls from the business and both times I returned the calls. The phone rings and I press option 3 that says I will speak with an associate. And each time I held on for 10-15 minutes and all I get is the music playing. Neither time did I have the opportunity to speak with anyone. As a matter of fact I tried calling right before typing this response and the same thing happened. I would like to have this matter resolved ASAP.

[redacted] is a check clearing house used by many in the retail industry, they operate independent of Big Lots and should be contacted at ###-###-#### to resolve this issue.We have also made our Sales Audit Department aware of this issue to ensure that we correctly investigate this for the customer.We...

have no history of any prior contact from this Customer for this or any other issue.  She may contact our Customer Care Department directly by calling ###-###-#### and providing Case Number 161104-000022, we will be happy to assist her in resolving this issue.

The store that this was purchased was big lots in Arcade NY.  I would like some sort of reimbursement or replacement.  This was not typical damage or a leg breaking- it is the material peeling off

In reference to complaint ID [redacted], the resolution is satisfactory to me-- I spoke with the DM Tom K[redacted] today & he handled the situation for me. Thank you for your time & help!

Good morning Mr. [redacted],Thank you for contacting Big Lots Customer Care Department.  We apologize that you are not satisfied with you financing agreement with Progressive Financial.  We offer several financing options for the purchase of furniture in our stores, although these offers are...

available in our stores, your finance agreement is between you and the finance company of your choice, in this instance Progressive Financial.  The link on our website that takes you to the option of applying for financing does contain full disclosure regarding the Lease to Purchase program by Progressive Financial including an FAQ page that explains the program in clear and understandable language.  You should contact Progressive at ###-###-#### to discuss your concerns regarding the terms of your financial agreement with them. We unfortunately are not able to make refund of any fees or financing charges assessed by Progressive, these have been paid to Progressive and not to Big Lots.We are forwarding your complaint to the internal agent liaison for Progressive here at the Corporate Offices for review.Thank you again and have a nice day.Sincerely,

Good evening,At this time, unless there is new, additional, or updated information not previously presented or on file, there is nothing else that can be done to address this concern.Thank you again, and have a nice day.[redacted]Customer Care Department SupervisorBig Lots Stores, Inc

I spoke to [redacted] at the Encinita store, she place a order for new cushions, I want to wait for the outcome because the couch is discontinued. thank you

I am rejecting this response because:
Regards,
[redacted]

We have received and reviewed. We received a call from the customer 5/18/2015 regarding the same information. This is unfortunately and issue that we can not help with. The customer filed out and agreed to a contract with [redacted] Financing. This concern will need to be addressed with them. Thank...

you and have a good day. [redacted]Big Lots Customer Care

Good morning [redacted], We have received correspondence from our District Team Manager on Monday 2/13/17 that the Store will be paying for the delivery, and that you would return to the store to examine the exchange product.Thank you and have a nice day.JonCustomer Care DepartmentBig Lots Stores, Inc.