Big Lots

REF [redacted]
Good afternoon,
Thank you for bringing this matter to our attention. We do have record of previous contact logged from this customer on July 22, 2015.
Please advise if the customer has the original receipt for this purchase. We will be happy to assist in locating the transaction...

details. The tents and gazebos do carry a 30 day return period through our stores, and anything outside of that time frame is typically addressed via the original vendor or manufacturer. In the event that it is believed the product is defective from the manufacturer, we will be happy to assist in reviewing this further. If that is the case, please advise the specific problem with the item. Wind/weather related damage is not covered via the warranty.
Thank you again and have a nice day.
Audra B[redacted] Customer Care DepartmentBig Lots Stores, Inc###-###-####

Good morning Ms. [redacted],   We apologize for any inconvenience you have experienced.   I am forwarding your Revdex.com reply again on 1/12/17 to our Claims Department. Since you already have a Big Lots Claim # 16-[redacted], you may contact them directly at ###-###-####. I am also forwarding all of the correspondence to this department.Thank you again, and have a nice day.JonCustomer Care DepartmentBig Lots Stores

Good morning, Thank you for sending in this information. We apologize for any frustration this customer may have experienced. Most products in our furniture departments, such as this recliner, are covered by a manufacturer's warranty, for a specified time frame, following our 30 day return period....

To initiate a warranty claim, and receive assistance on this kind of matter, the customer must contact the local store, and make arrangements for the product/products to be returned to a store for inspection. Upon confirmation that the defect or problem with the merchandise is found to be a covered issue, the store will assist with either an exchange, a refund, or a parts replacement request, at no additional cost to the consumer. This is the only current method to initiate a warranty claim on a qualifying product, at this time. We would be happy to ensure that management in a local store, of the customer's choice, is notified regarding this customer's opinion that her merchandise is defective. Unfortunately, the warranties do not cover transportation costs to and/or from the stores. Please advise if we should work to get the customer and the store management in contact with each other, to begin talks about possibly opening a warranty claim on the product in question.Thank you again, and have a nice day. Audra B[redacted] Customer Care DepartmentBig Lots Stores

Big Lots had indicated that I would receive a response in 24 to 48 hours of announcement dated May 16.  As of May 23, no response has been received. Bg ig Lots may contact me by email: [redacted]@comcast.net or by phone ###-###-#### in an effort to resolve this outstanding issue.  Thank you

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I was contacted this morning from the local store and received the item at the advertised price.

My daughter bed bugs bites

Good morning,This Customer has opted into the [redacted] Lease to Purchase agreement provided thru [redacted] Financial. This is a financing agreement between the customer and Progressive, the customer applied for the financing and agreed to the terms and conditions of this program by signing off...

on the contract and making his first payment. We will gladly contact the District Manager regarding the Customer Service portion of the complaint but we have no bearing on the finance agreement between the customer and Progressive.  The customer will need to contact [redacted] Directly to discuss his account and may do so by calling them at ###-###-####.  Once the contract was finalized and customer authorized the first payment the contract went into effect. Big Lots in effect sold the furniture to [redacted] Financial and they are now the owners of the property as the paid Big Lots in full for the items and the customers payments go to [redacted] not to Big Lots.

[redacted] is a check clearing house used by many in the retail industry, they operate independent of Big Lots and should be contacted at ###-###-#### to resolve this issue.We have also made our Sales Audit Department aware of this issue to ensure that we correctly investigate this for the customer.We...

have no history of any prior contact from this Customer for this or any other issue.  She may contact our Customer Care Department directly by calling ###-###-#### and providing Case Number 161104-000022, we will be happy to assist her in resolving this issue.

The store that this was purchased was big lots in Arcade NY.  I would like some sort of reimbursement or replacement.  This was not typical damage or a leg breaking- it is the material peeling off

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Yes, I have received 2 calls from the business and both times I returned the calls. The phone rings and I press option 3 that says I will speak with an associate. And each time I held on for 10-15 minutes and all I get is the music playing. Neither time did I have the opportunity to speak with anyone. As a matter of fact I tried calling right before typing this response and the same thing happened. I would like to have this matter resolved ASAP.

Good morning,
Thank you for bringing this to our attention. We will be happy to notify the local area District Team Leader regarding this customer's concern about the product in question. Please note the original manufacturer does offer warranty on this item. The manufacturer's warranty is valid...

for one year on furniture and upholstery. As it would appear you are outside of that time frame, we will inquire with the DTL regarding any additional recourse or other available options that might be available.
Please advise the store location where this product was purchased, or the nearest Big Lots, if they are not the same site.
Thank you again, and have a nice day.
Big Lots Customer Care Department
Columbus, OH 43228

The Big Lots Sales Audit Team has been authorized on 12/26/16 to refund the $10.99 shipping that originally appeared to have been refunded. Once refunded, we will contact customer directly.  Big Lots Customer Care

In reference to complaint ID [redacted], the resolution is satisfactory to me-- I spoke with the DM Tom K[redacted] today & he handled the situation for me. Thank you for your time & help!

Good morning Mr. [redacted],Thank you for contacting Big Lots Customer Care Department.  We apologize that you are not satisfied with you financing agreement with Progressive Financial.  We offer several financing options for the purchase of furniture in our stores, although these offers are...

available in our stores, your finance agreement is between you and the finance company of your choice, in this instance Progressive Financial.  The link on our website that takes you to the option of applying for financing does contain full disclosure regarding the Lease to Purchase program by Progressive Financial including an FAQ page that explains the program in clear and understandable language.  You should contact Progressive at ###-###-#### to discuss your concerns regarding the terms of your financial agreement with them. We unfortunately are not able to make refund of any fees or financing charges assessed by Progressive, these have been paid to Progressive and not to Big Lots.We are forwarding your complaint to the internal agent liaison for Progressive here at the Corporate Offices for review.Thank you again and have a nice day.Sincerely,

I spoke to [redacted] at the Encinita store, she place a order for new cushions, I want to wait for the outcome because the couch is discontinued. thank you

Good morning [redacted], We have received correspondence from our District Team Manager on Monday 2/13/17 that the Store will be paying for the delivery, and that you would return to the store to examine the exchange product.Thank you and have a nice day.JonCustomer Care DepartmentBig Lots Stores, Inc.

I am rejecting this response because:
Regards,
[redacted]

We have received and reviewed. We received a call from the customer 5/18/2015 regarding the same information. This is unfortunately and issue that we can not help with. The customer filed out and agreed to a contract with [redacted] Financing. This concern will need to be addressed with them. Thank...

you and have a good day. [redacted]Big Lots Customer Care

Good evening,At this time, unless there is new, additional, or updated information not previously presented or on file, there is nothing else that can be done to address this concern.Thank you again, and have a nice day.[redacted]Customer Care Department SupervisorBig Lots Stores, Inc