Big Sandy Superstore

The extended warranty company has approved the exchange, for newOur team should be in touch with Ms [redacted] shortly, if they have not already contacted her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] paid $for the delivery and sof a 65" TV, which included connecting the TV's remote control to the TVThe remote control that was sent at the time of the delivery did not work for the TVNow, a new remote control has been received, but, she believes that this might be the same remote control that did not work at the time of the delivery of the TVIn order to preserve whether or not this remote control will work for this TV, she wants a representative of Big Sandy to schedule an appointment to open this package and install the remote, that way, if the remote does not work, there will be NO question as to whether or not this is the remote that was mailedMsEllis has already paid for this part of the service, therefore, this is not a request for service that has not already been paid for in full Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response ? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Our management team at the [redacted] Superstore insists that the only thing discussed with Mr [redacted] was "exchanging" his productNever was a return authorizedHe asked one of the office staff 'how the return process works', but that was not acknowledging we were refunding his purchase priceWe are trying to work with Mr [redacted] on this situationHe spoke with our Director of Stores today and told him that he would be contacting an attorney

Their signs DO NOT clarify that to begin with and no matter what they do not stand behind their price match guarantee and no matter what since I found the washer and dryer at a cheaper price they should make their deal work, the gift card has nothing to do with it, that is their fault they didn't have the ***st price when they made the buy a washer get the dryer at half cost and the gift card just means that their furniture is marked up high enough they still are making money! Why would I still pay them for a washer they should sell at and by the way I ended up finding the washer and dryer at [redacted] with 10% of each one for $which their rude disrespectful vice president said I was a liar, really how a vice president should handle a business!!!! And nothing was ever addressed about their rude and disrespectful employees me and my family had to deal withI want those rude disrespectful employees reprimanded for our families treatment, my kids should not have to see some speak to their parents the way we were spoken too!

We have contacted the service department and instructed them to take the part required from s stocking piece, in order to get Ms [redacted] taken care of asapThe part will be shipped tot he Lancaster, Ohio Superstore and service will contact her to make arrangements to complete the delivery

We had her service appointment scheduled for March 20thHowever, she had to go out of town and she requested 4/for the rescheduled appointmentThank you,Dan

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: The business says they had an appointment scheduled for March 10, but I am unaware of any such appointmentThey have failed to notify me of ANYTHING until today, 3-14-They finally called and said they have decided to replace the chairWe have set up a date for delivery on 3-31-I hope they keep their word and make the exchange If they don't follow through, I will let you know Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response? If you wish, you may update it before sending it? If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply? Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.? Regards, [redacted]

Our General Manager from the South Point, Ohio Superstore, [redacted] is reaching out to Ms [redacted] to see how we may proceed

Sirs:Attached is the response I received from the companyI want to make a couple of points and have this correspondence added to my complaint.I have never seen nor received these documents before their recent mailingAlso, they are clearly signed just recently by the sender of this letter Additionally, this is not the promise I received from the company at the time of purchase.Please move forward with my complaintIf you need additional information, do not hesitate to contact me.Sincerely, [redacted]

Brian C [redacted] met personally with Ms [redacted] After their discussion, she acknowledged that the additional charge was warrantedWe certainly could have handled it better, by reaching out to her to discuss when we discovered the error, rather than simply submitting the appropriate chargeIn addition, Brian did research and found that we were advertising a year-long price guarantee, when she purchasedA $refund was issued to her account, for the difference in priceFinally, there remains an issue concerning a rebate that Ms [redacted] doesn't believe she received, via mailBrian and another on our team are researching that further to follow up with her

It is my understanding that the chandelier is being replaced [redacted] picked out the the replacement this weekend and [redacted] is to call them today to work out delivery

We are aware of Mrs [redacted] 's situationMultiple members of management have been involved and discussed the matterWe have extended two options, in order to resolve the situation: 1) We can make the necessary repairs, bringing the sectional back to, or above the manufacturer's standards; or 2) Mrs [redacted] may return the sectional for a full refund.Dan E [redacted] ***Director of MarketingBig Sandy Superstore

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Mr [redacted] has been waiting too long for this partWe are contacting the manufacturer, requesting a Return AuthorizationWe are fairly sure that we will be able to get this accomplished, which will allow Mr [redacted] to exchange this product for a new selectionWe will contact Mr [redacted] as soon as we hear back from the Manufacturer

After months Big Sandy has finally replaced the chair with a new one.? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

According to [redacted] director of stores, he was not rude to Mr***He was very matter of fact, as he was explaining ? our policy regarding the situationPerhaps that was perceived as rude by Mr***Mr [redacted] also says he did not make any statement about the Revdex.com or Attorney General not being "able to do anything about" the situationMr [redacted] brought up contacting and attorney and Mr [redacted] mentioned that he should be sure to share his copy of his invoice with his attorney, so they could see our policy concerning a restocking fee on any return past days from receipt of the productMr [redacted] is welcome to pick up the product that he returned, or pay a 10% restocking fee, as is our policy, in order to receive the balance of his refund

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The company had no concern for our furniture, nor did they do a good job communicating the status of the order to usI took time away from my work and family to handle this ordeal, costing me money essentiallyI don't need 50% off, but a percentage of the order should be discounted for experiencing this type of customer service Regards, [redacted]